Topic 12:Controlling

Controlling 12.1 What is Controlling? 12.2 The Importance of Controlling 12.2.1 The Control Process 12.2 2 What is Measurement? 12.2.3 What Do Managers Measure? 12.2.4 How Do Managers Determine Differences between Actual Performance and the Planned Goals? 12.2.5 What are the Steps that Management Can Take? 12.3 Types of Control 12.4 Compulsory Quality Requirements for Effective Control Systems 12.5 Weaknesses of Controlling 12.6 Ethical Issues in Controlling

Learning outcomes:By the end of this topic, you should be able to:1. Describe three methods of controlling;2. Describe the control process ;3. Differentiate three types of control;4. Explain ten effective control requirements; and5. State at least two weaknesses and two issues of control.

So what is control?

Control:A systematic effort to fix or establish the standard of performance through planning objectives, designing information feedback systems, comparing true performance with fixed standards and generally ensuring that organisational activities are running according to plan

In essence, controlling means:

How to control?

The control process:

Basic methods of control:

Forms of control:Bureaucratic controlObjective controlNormative controlConcertive controlSelf control

Bureaucratic control:Uses hierarchy to control employeesRewards given to those who obey, punishment given to those who do not obey

Objective control:Behaviour control rule of behaviour or actions that control behaviour of employeesOutput control control output of employees through rewards and incentives

Normative control:Control through norms and beliefs shared together among all members in the organisation (organisational culture)Selection based on attitudes and normsWe must work, work and work

Concertive control:Uses the norms and behaviour discussed, formed and agreed by a work group

Where managers and employees control their own behaviour by establishing their own goals, monitor their own progress and their own achievements and reward themselvesSelf control:

Queen control?

Factors that need to be controlled:FinanceHuman resource Internal OperationsCustomers

COMPULSORY QUALITY REQUIREMENTSFOR EFFECTIVE CONTROL SYSTEMS

PrecisionTimelinessEconomy FlixibilityUnderstandingReasonable criteriaStrategic PositionsImportance of exemptionsMultiple criteriaCorrective action

So what have you learnt?

Time needs to be controlled because it slips away so fast.

When you leave office today.

Study this small story. Hope that makes a BIG change in YOU.

A Professor began his class by holding up a glass with some water in it.He held it up for all to see & asked the students How much do you think this glass weighs?'50g!' .... '100g!' ..... '125g' ..the students answered.I really don't know unless I weigh it, said the professor, but, my question is: What would happen if I held it up like this for a few minutes?'Nothing' ..the students said.

'Ok what would happen if I held it up like this for an hour?' the professor asked.'Your arm would begin to ache' said one of the student.You're right, now what would happen if I held it for a day?Your arm could go numb, you might have severe muscle stress & paralysis & have to go to hospital for sure! ventured another student & all the students laughed Very good, But during all this, did the weight of the glass change? asked the professor.No. Was the answer.

Then what caused the arm ache & the muscle stress? The students were puzzled.What should I do now to come out of pain? asked professor again.Put the glass down! said one of the students.Exactly! said the professor.Life's problems are something like this.Hold it for a few minutes in your head & they seem OK.Think of them for a long time & they begin to ache. Hold it even longer & they begin to paralyze you. You will not be able to do anything.

It's important to think of the challenges or problems in your life, but EVEN MORE IMPORTANT is to PUT THEM DOWNat the end of every day before You go to sleep.That way, you are not stressed, you wake up every day fresh & strong & can handle any issue, any challenge that comes your way!

'PUT THE GLASS DOWN TODAY!'

So, When you leave office today, Remember friend to

Remember .We are the champions