CONTROL PHASECONTROL PHASE

PurposesPurposes

Maintain the changes that were Maintain the changes that were made in the X’s in order to made in the X’s in order to sustain the improvements in the sustain the improvements in the X’sX’s

The team must develop a control The team must develop a control plan, which consists of five basic plan, which consists of five basic parts: training plan, parts: training plan, documentation plan, monitoring documentation plan, monitoring plan, response plan, and plan, response plan, and institutionalization planinstitutionalization plan

Training PlanTraining Plan

Instructions for reading and Instructions for reading and interpreting control chartsinterpreting control charts

Guidance in understanding and Guidance in understanding and using all the documentation on using all the documentation on the improved processthe improved process

And knowing the contingency And knowing the contingency response plan and how to response plan and how to implement itimplement it

Documentation PlanDocumentation Plan

Ensure that improvements are Ensure that improvements are institutionalizedinstitutionalized

Ensure that all new process steps, Ensure that all new process steps, standards, and documentation are standards, and documentation are integrated into normal operationsintegrated into normal operations

Ensure that systems, procedures, Ensure that systems, procedures, policies, instructions, and budgets policies, instructions, and budgets are modified to sustain the gains are modified to sustain the gains that have been achieved.that have been achieved.

Monitoring PlanMonitoring Plan

Document and monitor the Document and monitor the process using the metrics defined process using the metrics defined in DMAIC in DMAIC

Evaluate the solutionEvaluate the solution Assess the capability of the Assess the capability of the

process over timeprocess over time Establish control systems to Establish control systems to

ensure that the solutions work for ensure that the solutions work for the long termthe long term

Response PlanResponse Plan

Establish checkpoints that will Establish checkpoints that will signal out-of-control conditionssignal out-of-control conditions

Define the actions to be takenDefine the actions to be taken

Institutionalization PlanInstitutionalization Plan

Align systems and structures in Align systems and structures in order to ensure that the changes order to ensure that the changes will continuewill continue

Develop standards and Develop standards and procedures and documents and procedures and documents and communicate them to all communicate them to all stakeholders, particularly to the stakeholders, particularly to the owners and operators of the owners and operators of the processprocess

End of the Control PhaseEnd of the Control Phase

The controller calculates, The controller calculates, verifies, and documents the verifies, and documents the financial gains of the projectfinancial gains of the project

Then the black belt and the Then the black belt and the champion close the control champion close the control Phase, and formally end the Phase, and formally end the project with the final phase-gate project with the final phase-gate review, handing over the process review, handing over the process to the process ownersto the process owners