Contractor Survey Fall 2009
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Transcript of Contractor Survey Fall 2009
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ATR Contractor Survey
Fall 2009
![Page 2: Contractor Survey Fall 2009](https://reader033.fdocuments.us/reader033/viewer/2022051411/5459a59eb1af9f37608b56c9/html5/thumbnails/2.jpg)
1. Front Desk
Avg.PoorBelow Avg. Excellent N/AGood
Avg.Score
1 3 8 22 48 6 92%
0 1 9 47 63 1 92%
2 2 10 27 39 24 90%
2007
2008
2009
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2. The Recruiter who Placed You in Your Current Position
PoorBelowAvg.
Avg. Good Excellent N/A Avg. Score
0 1 6 20 81 3 94%
0 2 8 42 73 17 93%
5 3 5 24 54 12 91%
2007
2008
2009
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3. Interview Process
Poor BelowAvg.
Avg. Good Excellent N/A Avg.Score
0 2 8 29 40 4 91%
0 1 8 56 55 22 91%
2 1 9 35 41 15 90%
2007
2008
2009
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4. Orientation Process
Poor BelowAvg.
Avg. Good Excellent N/A Avg.Score
1 2 9 32 34 4 89%
0 5 17 55 55 10 89%
3 3 20 40 33 5 86%
2007
2008
2009
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5. Your Current Job/Assignment Satisfaction
PoorBelowAvg.
Avg. Good Excellent N/A Avg.Score
0 2 7 30 44 1 91%
2 1 13 43 74 8 92%
4 4 13 33 41 7 82%
2007
2008
2009
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6. ATR Staff Availability
Poor BelowAvg.
Avg. Good Excellent N/A Avg.Score
1 1 10 27 45 0 91%
0 2 13 50 73 4 92%
2 2 15 37 42 4 89%
2007
2008
2009
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7. Issue Resolution
Poor BelowAvg.
Avg. Good Excellent N/A Avg.Score
0 4 8 29 39 5 85%
1 5 13 44 60 19 90%
5 4 11 40 27 15 73%
2007
2008
2009
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8. Staff Courtesy
Poor BelowAvg.
Avg. Good Excellent N/AAvg.Score
0 1 7 27 47 1 92%
0 1 5 50 83 2 93%
3 1 6 34 56 2 90%
2007
2008
2009
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9. ATR’s Ability to Provide You with the Necessary Timecard/Paycheck
Information
PoorBelowAvg.
Avg. GoodExcellent N/AAvg.Score
0 2 5 27 47 1 92%
1 4 9 39 87 2 93%
2 3 7 26 65 0 93%
2007
2008
2009
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2008
10. Have you worked with other staffing firms in the past?
2007
No
Yes 34
22
93
49
2009
68
33
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11. If yes, how does ATR compare to these firms?
20082007
Excellent
Good
Average
Below
Poor
21
15
6
2
1
55
29
8
2
2
2009
30
22
15
2
5
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12. Overall Experience
PoorBelowAvg.
Avg. Good Excellent N/AAvg.Score
2 5 7 39 74 2 92%
1 3 9 50 78 0 92%
2 7 12 41 41 1 88%
2007
2008
2009
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13. How did you hear about ATR?
2007 2008 2009
ATR Client 12 19 19
Referred by a friend23 25 13
Contacted by a Recruiter
10 27 12
Internet /Posting/ Ads 23 30 19s
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14. Is There Anything in Your Experience with ATR That You Felt Could Have been Done
Better?
2007
Better Communication
4
Better Benefits 4
Availability of ATR Staff
4
Not Enough Contact about Jobs
4
Timecard /Payroll 3
2008
Better Benefits 10
Time Cards / Payroll
8
Communication 5
Job Satisfaction 4
Orientation 3
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14a. Is There Anything in Your Experience with ATR That You Felt Could Have been Done
Better?
2009Better Communication
8
More Proactive Recruiters
4
Time Keeping 3
Not Enough Contact about Jobs
4
Contractor/Recruiter Relationship
2
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15. What are the Three Most Important Things You Look for in a Staffing Firm?
2007Courtesy 13
Quality Jobs 9
Respect / Concern for my Needs
6
Staff Availability 5
Good Communication with Employee
5
Professionalism 5
Quick Assignment to Jobs
4
2008
Good Communication / Investment in Employees
39
Good match with job / Quality and Speed of placement
31
Good Pay 14
Benefits 11
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15a. What are the three most important things you look for in a staffing firm?
2009Respect and concern for my needs
11
Good communication/Good pay
9
Quality benefits/Quality jobs/Ability to match candidates with the right position
7
Response time 6
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Comment #1
It would be nice if they would check in and let me know if better positions are available.
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Comment #2
Overall I am very pleased with my experience with ATR and would highly recommend the agency to others looking for jobs.
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Comment #3
Thank you for having a great HR team. Please quote me on that.
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Comment #4
I am pleased to have been given an opportunity with the client. I am happy to have a paycheck. After 6 months, the contact increased and staff paid attention for a period of time. The last 2 months have had zero contact with firm other than to submit time cards. There has been ZERO feedback from the firm on my performance with the client.
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Comment #5
The expense reimbursement takes a minimum 3 weeks, placing a large financial burden on employees. I travel and end up having to carry the expenses for almost a month incurring credit card interest which is not covered by ATR. The standard corporate turnaround for expenses is one week. ATR needs to meet industry standards and employee expectations.