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7/17/2019 contoh laporan siep
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SIEP 2
ACKNOWLEDGEMENT
I thank the Almighty for getting me this far. I would also like to thank all the people
who have lent me their continuous support, encouragement and guidance throughout the
period of doing this Student In Enterprise Programme (SIEP. !irst, I am grateful to mydepartment head, "r. Pathivan for his support, supervision and valua#le guidance in my
SIEP pro$ect during my training at Econsave %ash & %arry 'aiman aya. Secondly, I am
grateful to my family for their continuous support, encouragement and committing their
resources towards my education this far. )heir sacrifices and opportunities accorded to me
have ena#led me come this far.
!inally, I salute the entire *niversity "alaysia +elantan fraternity for giving me
conducive environment to thrive academically and for providing me with the resources I
needed to see me through my SIEP training. I also want to thanks to lecturers involved in
SIEP pro$ect, "rs. urha-wani #inti A#dullah and my SIEP 2 panel, 'r. asif /afidee 0in
as#ollah. I will always treasure the help of the lecturers, mem#ers of staff, and my fellow
classmates for ena#ling me to learn more in the future.
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SIEP 2
1.0 COMPANY BACKGROUND
)he history of Econsave #egan with a wooden sundry shop in Port +lang more
than 63 years ago. )hrough years of hard work and perseverance, while constantly
adapting to the changes in the retail scene, Econsave has emerged as one of the
largest grocery retailers in "alaysia. In the home state of Selangor, Econsave has the
largest and most e7tensive network of #ranches in all the main towns in Selangor,
unmatched #y any other supermarket or hypermarket operators. 8oing hand in hand
with Econsave means that the products will potentially reach the four million
consumers in Selangor, one of the most affluent segments of the "alaysian
population. In addition, Econsave has a strong presence nationwide and is constantly
looking for new opportunities throughout "alaysia.
!or SIEP 2, I chose Econsave %ash & %arry 'aiman aya which is located at
my hometown, +ota )inggi, ohor. Econsave currently operates a chain of
hypermarkets in "alaysia. )hey are one of the top three retailers in "alaysia. 9ith
the slogan ::0andingkan arga +ami:: ;%ompare <ur Prices=, they strive to offer the
cheapest prices in town at all times. )his is achieved through a no>frill operation, #ulk>
#uying in cash and direct imports, spearheaded #y Econsave?s directors, to ensure
that the lowest prices are offered. )he practice of ::Every 'ay @ow Price (E'@P:: has
also attracted increasingly more loyal customers to Econsave.
)hey achieve their vision and mission #y dedicated professionals, with a
strong integrity and a high level of professionalism, emphasises e7cellence and a
dynamic decision making process. )his ena#les Econsave to continue growing, in
leaps and #ounds, despite numerous economic recessions and the entry of foreign
hypermarkets into the retail market scene in "alaysia. All Econsave?s directors are
actively involved in the daily operations of the company, to ensure that our goals are
on track and are always in focus.
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SIEP 2
2.0 PRODUCTS AND SERVICE OFFERED
Econsave %ash & %arry 'aiman aya is a supermarket that selling groceries
and daily necessities. Econsave have a few departments such as fresh department
that provided fresh and fro-en products, canned food department such as cooking oil,
sundry department such as detergents and nonfood department such as electric
euipments. )hese four departments consist of a department head, supervisor and
staff. !resh department is the #iggest department and consist of the largest num#er of
staffs #ecause there are many types of products in this department. !resh products
such as fish and meats checked first #y supervisor #efore received #y the store clerk.
After finished the receiving process, the products will immediately #rought to the
department to keep them fresh. !or fro-en food such as ice cream, yogurts and
nuggets, the store clerk need to check the e7pired date.
Same goes to the canned food department, the store clerk needs to check
e7pired date that should #e at least three months #efore the due. If less than three
months e7pired date, the company will re$ect the goods ordered. %anned food
included $unkfoods, snacks, instant food, #everages and rice. )here are many
companies that supplied canned food due to the compeitition #etween #rands either
imported or local #rand. Econsave also produced their own #rand for several types of
canned food such as dairy milk. All of Econsave #rand products are made at very
afforda#le prices. Econsave products are manufactured with careful precision to cater
to the various market segments. Econsave products are made with the consumer
interest in mind. 9ith careful study of the needs of consumers, Econsave a#le to
produce a #rand and product that will serve the purpose of the every shopper that
spends in the store. Switching to Econsave products can help customers save due to
the low cost products.
Apart from that, Econsave also offered sundry product sold #y "alaysia?s
#rand. Econsave had created their own product including dish soap and liuid, #a#y
diapers and clothes softener. Sundry product including econsave #rand, econsave
choice #rand and econsave value #rand. <ther sundry products such facial foam,
perfume and cosmetics. onfood product also offered #y Econsave such as electric
product, clothes and groceries. All the product offered almost similar with other
hypermarket in "laysia such as )esco and "ydin. opefully, Econsave also can #e
successful like the other #ig companies in "alaysia soon.
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SIEP 2
3.0 MARKETING STRATEGY
As a retail company in "alaysia, Econsave had implemented several
marketing planning to #oost for sales and o#taining #igger market share. )herefore,
Students In Enterprise Programme (SIEP will e7amine the marketing mi7
approached #y Econsave to successfully market the products and formulate
marketing strategy. )herefore, Econsave can moves towards #ecoming a market
leader. As usual, this BPs marketing strategy is the successful key to Econsave.
.1 P/<'*%)
Econsave has a wide range of product line such as food line, soft line, hard>
line and household items. 'ue to the wide range of product, Econsave will #enefits
from larger customer #ase. )his will give positive advantage to Econsave as its
customer can o#tain all products needed here at lower and cheaper price. As a local
player, Econsave provide items that are complement with its customers need.
"a$ority of "alaysian are "uslims. )herefore, Econsave provide local prayer mats,
prayer garment for women and traditional product which are rarely found elsewhere.
owever, Econsave should consider its non>"uslim customers due to the image of
the place where only "uslim shops.
Cariations in the #usiness scenario can create needs for new products and
services at the cost of esta#lished provision. !ollowing changing in demands of
Econsave clients, it is possi#le to launch new types of products. Although most of the
products availa#le in "alaysia come from local suppliers, products such as diapers
and wet wipes are imported from 8ermany and +orea and are all of international
uality and standards, yet set at e7tremely afforda#le price points and are easily
accessi#le for "alysian consumers.
.2 P@A%E
Econsave has a multi>channel approach so that people can shop how they
want to. Econsave has different shops format to suit customers needs. Some like to
drive to a #igger store, others like to shop for their fresh food on their local high street
and some find it easier to shop online and order their shopping straight to their door.
Econsave preserve their customer #y #uilt their supermarket at the residential area at
every district. Econsave has more than 43 outlets in "alaysia including Sa#ah and
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SIEP 2
Sarawak. )his means that the store locations were consider important to
management team.
. P/I%E
Econsave should provide the fair trade products at lower rate in comparison to
its competitors. It is essential to provide the products at value added price, so as to
lure the attention of the customers. Price always #een an important element of the
marketing mi7 #ut in retailing the importance is even more significant considering that
on average the margin are around the 1D of the net sales. In the light of this, price is
fundamentally linked to the concept of promotion and competitiors are freuently
surrounded #y an environment of price wars as it is e7emplified.
Although aggressive promotions can #e the conseuence of price conscious
customers as a result of a financial crisis it is also a dangerous startegy if Econsave
want to preserve the core purpose of the company. It is difficult to earn lifetime loyalty
#reaking promises as Econsave did when failed to #eat others competitors and had to
refund money to customers.
.B P/<"<)I<
Econsave promotion strategy is consistent with its overall #usiness startegy of
cost advantage. Econsave?s marketing o#$ectives are profit ma7imi-ation in short>
term and long>term perspectives and increasing the value of the #rand image. )his
o#$ective is achieved through media advertisements, sponsorship of events and
charita#le causes, point of sales marketing strategies, regular announcement of
promotional offer and discounts.
)he term promotion encompasses all the various ways Econsave can
communicate with customers and includes advertising, pu#lic relations and pu#licity
(P/, sales promotion, direct mail, the internet and direct communication as well as
sponsorship. )ogether all of these communication tools are referred to as the
promotional mi7. )he top manager of Econsave %ash & %arry 'aiman aya, "r. "as
always make promotion #y sponsoring the poor some daily necessities. Econsave will
$oin with any media that make documentary of poor citi-ens then sponsored them.
"oreover, there are always had promotion almost every weeks #y spreading the
flyers to customers. )his ways is the effective ways to attract customers.
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SIEP 2
4.0 SWOT ANALYSIS
B.1 S)/E8)S
)he main strength of Econsave is its strong #rand name and its valued
customer service. )he company is far less integrated than the other #ig company that
which makes them more fle7i#le compared to others. Econsave also had competitive
prices strategy that focused price cuts made it possi#le for it to draw in far more
consumers via competitiors along with catch the volume that #acked the #ottom
prices. As we know, Econsave has large #usiness structure #y operating not only in
main city #ut at almost every district and having more than 43 outlet in "alaysia.
B.2 9EA+ESSES
Eventhough Econsave has many outlets in "alaysia, the transportation cost
increasing #y years #ecause the distance #etween outlets are far. Econsave has their
our lorries called lorries that sent Econsave products. )he lorries need to travel to
each outlets everyday to sent their products so if there is any new outlets opened, the
transportation cost will increase too. Increasing geographical spread maks focus onspecific markets difficult to adapt. Econsave company also lack in online #usiness.
)hey can compete more if they make online #usiness in the future.
B. <PP</)*I)IES
Econsave can carry out a high customers due to the large parking provided.
)he parking area had almost the same si-e with the Econsave #uilding. <pportunities
in "alaysia provide e7cellent possi#ilities for growth. Econsave can plan for strategic
alliance with other famous companies. !urthermore, many chances of opening new
outlet at Sa#ah and Sarawak #ecause the region only have one outlet for each. I also
#elieve that Econsave has high potential to enter Asian market and make it
international company that can #e known in Asia.
B.B )/EA)S
)here are also many threats come upon #y tough competition from #igger
companies such as 8iant, )esco and "ydin. 'ue to the economics decline,
fluctuation in ta7es may impact the Econsave financials and give #ad effects to this
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SIEP 2
company. Econsave needs more attention in innovation and technology #ecause
many of other #ig companies more advanced than Econsave. Econsave also may
face the rising in material cost due to the economics downturn happened in "alaysia.
5.0 EXPOSURE DURING TRAINING
I assigned as store clerk when I $oined this company. At first I noticed that as a
store clerk, I need to work faster #ecause there were many things to do. )his work
scope including store clerk, products? sender and E'P department. )hese three
parties need to cooperate diligently to make sure that the process is going smoothly.
As a store clerk, I needed to deal with the supplier?s driver that sent their product. As I
was new#ie, my senior workers taught me all a#out receiving the items. I did mistake
and my department head corrected me. As a store clerk, the first thing I did after
received ta7 invoices from the driver was searching the purchase order in the files
arranged #y departments then separate the documents into two places. )here are
driver?s document that neede to give #ack to the suppliers as proved that Econsave
had received items sent. )he other part was the company?s that needed to #e
checked and evaluated #y the store clerk.
"y department head taught me to scan the purchase order?s #arcode then
went to the products that loaded at loading #ay #y supplier?s. Store clerk must scan
the #arcode of items included in the ta7 invoices that the purchase order scanned $ust
now. )he wrong items cannot #e scanned. After scanned the #arcode, I need to count
the uantity they sent. If products sent lesser than ta7 invoices, we will assign it as
shortage and will give them a credit note for refund. If the uantity more than it should
#e, we will immediately asked them to take #ack the products. )his way will avoid
miscalculation product?s uantity during stock record for every three months. !or fresh
product such as fish, vegeta#les and meat, supervisor from fresh department will
come and checked the uality of the products to make sure the uality of each
product is the #est.
After done checking and record the receiving report, I need to print it and sent
to E'P department to #e matched with company?s data system. )hey need to match
the uantity ordered, the price put #y the suppliers and the total price of overall ta7
invoices. I learnt a#out E'P staffs? work during covering them on the leave. I learnt on
how to match them and what action took if the uantity and price were not matched. It
was very different from what store clerk works eventhough store clerk and E'P are in
same department. )here are many things I learnt during the training and the
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SIEP 2
knowledge is precious to me. I will not forget what they taught me #ecause I will use it
in the future.
6.0 SKILL NEEDED IN MANAGING COMPANY
)here are #asic rules for #usiness success that haven not gone away with the
digital age and they have only #ecome more important. )he skills listed #elow could
have appeared from any #usinessmen?s mind. )he main skill needed is
%ommunication skills. "anagement is still tight with #udgets, and needs to #e sold on
new pro$ect ideas. )he a#ility to construct an argument and make the pro#lem
forcefully and clearly to my department head, suppliers or items? sender will move
ideas to fruition. %omputer systems can provide all the information needed, #ut
machines do not know how to package it up to get decision>makers e7cited a#out
lending support to a pro$ect or idea. <ther than that, time management and
organi-ation also an important skill to have. )he a#ility to stay organi-ed and prioriti-e
tasks will go a long way to moving the team forward. An application may accomplish a
task within a millisecond, #ut it does not know its conte7t or how it fits into the scheme
of things. ust as important, to #e a#le to make a decision and act on an
opportunity now without getting wrapped up #y paralysis #y analysis will deliver
results.
As a manager or department head, the goal must #e set first. o #usiness
operation will get anywhere without a vision of the end result. It is this vision that
focuses and solidifies all activities teams are undertaking after the goal planned, the
company must delegate the tasks to the staffs. o matter how talented and
educated, one individual cannot do everything that needs to #e done to keep an
organi-ation on track toward its goals. )he a#ility to surround staffs with talented
people who can augment the skills will get things done every time without fail./elationship #uilding is important to avoid misunderstanding #etween staffs and top
management. othing helps lay the groundwork for advancement more than
cultivating and maintaining good relationships. Social media and email may help
make it easier to keep in touch, #ut the key is to keep those contacts going.
As a store clerk, passion and determination needed to face the unpredicta#le
suppliers? manner. "otivation has to come from within the drive to e7cellence is
entirely an internal affair. )otally out of reach of any I) system. 'ue to the programme
I took at university, entrepreneurial and innovation skills also important during
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SIEP 2
managing #usiness. Even in the techiest of places, it takes a sense of imagination to
conceive new ways to create value. ew ideas are not generated #y machines, they
come from the minds of the people using those machines. As I was training, I must
have high desire to learn. othing #eats the value of education, whether it:s formal
college degrees or completion of training skills in my profession. Even seeking out
coworkers on the $o# for opinions and e7periences means the growth of knowledge.
0ecause this was only training for students like me, I need fle7i#ility and adapta#ility
to #e more efficient. 0e open to new ideas, environments, and responsi#ilities.
)echnology will constantly changing, professionals need to change as well.
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SIEP 2
.0 ACTIVITIES DURING TRAINING
5.1 !I/S) 9EE+
!I/S) 'AH
!or my first day, they show me the euipments that we use while recording the
received goods. Econsave using ) scanner to scan products? #arcode then it will
save the record and we can directly print the receiving report form the ) scanner.
0efore starting scanning the #arcode, store clerk need to scan the #arcode of the
purchase order made #y the E'P department. If the purchase order scanned then we
can detected the product order was the right product or not. If the product is not
ordered, the ) scanner cannot verified the #arcode so store clerk need to return
the goods. After knowing the euipment used, I learnt to separate ta7 invoices,
purchases order and delivery order gave #y the suppliers.
I also went to E'P department to learn how to print stock card #y suppliers?
vendor num#er in data provided in the Econsave system. "erchandiser from any
vendor can made order from stock card printed.
SE%<' 'AH
!or the second day, I still practicing separate the ta7 invoices, delivery order
from suppliers and the purchase order made #y the merchandiser. )hese documents
separated #y the company?s copies and the suppliers? copies held #y the lorries?
drivers. Every invoices has different purchase order. After done seperating these
documents, I can strat recording the goods received #y ) scanner following the ta7
invoices. )he products recorded #y the t scanner must #e same as the ta7
invoices given. If suppliers gave us wrong items then company will return it and
declare a credit note to the suppliers.
)he credit note must #e signed #y the driver?s to verified that they sent the
wrong items or the items was not delivered so Econsave can claim the payment #ack
for undeliver items.
)I/' 'AH
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SIEP 2
As usual, I worked #y using the ) scanner machine #ut that day I misused
it #y recording the wrong items. Suppliers only sent the items in the ta7 invoices
#ased on company?s order from the purchase order form. 0ut there is possi#ilities that
suppliers do not sent all the items ordered from the purchase order form due to out of
stock. I scanned items for wrong ta7 invoices and saved it in the company?s data
record. So my head deartment need to called Econsave?s manager to delete the
wrong data. I should #e careful in the future.
!<*/) 'AH
After given warning #y manager and department head, my department head
decided to monitor my works.at first, he watched me worked #ecause when he was
not the one who taught me, the senior worker did it. !inally, he personally taught me
all the receiving thing from the start until finished in the right way. e told me that
sometimes workers took short>cut ways to finish faster. I learnt the most important
value today and very happy to have a responsi#le department head. )here were
diferences #etween the ways of teaching from #oth senior workers and the
dpeartment head. I hope I can do #etter in the future.
!I!) 'AH
I was starting the new day with parcticing the things that learnt a day #efore.Even I was slow #ut I was sure that the I done the right thing. I was hoping for no flaw
that day.
I learnt new things after the receiving process. I need to print out the receiving
process and sent the documents to E'P department to further process. E'P
department is one department #ut the way of working different from the store clerk.
E'P department will match the ta7 invoices sent and the receiving report printed.
!rom this process, the staffs will know either the documents were matched or not.
5.2 SE%<' 9EE+
!I/S) 'AH
I practiced as usual #y receiving and recording the sent items #y suppliers. 0ut
today I learnt to continue the process after sent the documents to E'P department.
E'P staffs will match the documents sent and they will give #ack to store clerk to #e
signed from the sender of the following items. If the document are not match with
Econsave?s data system either low cost or over cost, E'P staffs will print out credit
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SIEP 2
note to #e signed #y the item?s sender. )his signature is very important to #e
evidence that approving the items are having pro#lems. )his is the ending process of
receiving items from the suppliers. )hese documents will #e sent to the financial
officer to #e checked for the second time. If there were any mistakes the store clerk
who responsi#le to the invoices will #e called and need to e7plain the pro#lems. So all
the store clerk need to put their name in every document checked #y themselves.
SE%<' 'AH
I came to work as usual and due to the lack of staffs the department head
asked me to learn how E'P staffs work. As usual, he personally taught me. E'P
department is a#out company?s data recorded from the ordering and receiving
products. After store clerk done receiving the items, E'P staffs need to match the
uantity and price offered to the company. If the supplier price higher than the price
offered to the customer, Econsave will recorded it as overcost. Same goes if the items
sent is wrong then Econsave will print out credit note to the supplier and asking for
refund.
)he day was very hard for for covering two task in a day. I hope I will #e more
professional in the future.
)I/' 'AH
I keep learning in E'P department due to the lack of staffs. I had to cover #oth
departments. I started my day with received items from suppliers as usual. )hen after
lunch I will cover for E'P department. )his is #ecause during morning there were less
store clerk. At 1.3 pm, the noon shift workers will come and I had covered for the
E'P department. )his company usually had $o# rotation every month. Store clerk will
rotate will E'P staffs so they can work for #oth department. )his ways can improve
the uality of workers.
9orking in E'P department was really different. As a store clerk, staffs were
facing sender of the items ordered and the items? uantity and uality. 0ut in E'P
department, staffs we facing with data and systm. If the data was not match there
were action took.
!<*/) 'AH
I was working as store clerk #ecause all of the E'P?s staffs were #acked to
work and I was relieved. 0ut today I needed to learn how to receive 8>value items
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SIEP 2
and eaduater?s items sent. 8>value items are under nonfood department. Supplier
usually sent them in large uantity and the purchase order made after the items sent.
)his process tool a long time due to the large uantity and the purchase order that not
settled yet. 'uring the purchase order is in the making, store clerk can record the
receiving #y wrote down the #arcode and the uantity for each items. )hen, key in the
record #y using the ) scanner after the purchase order was done. )his process
went same with items sent #y the eaduaters #ut the different was the type of
products sent. )he usually sent fresh products such as fruits and vegeta#les. So
items must #e checked on the time it arrived #ecause to maintain the uality, the
products must #e kept at free-er.
)he knowledge I learnt was very valua#le and I will practice them in the
future.
!I!) 'AH
It was my last day of learning so I worked as usual #ut it was the day my
department head will evaluate me a#out my working uality and gave feed#ack #y
using the form given #y my university. I uite nervous #ut I needed to prove that I am
the #est student that the company ever hired. 0efore I left, they made a small farewell
party to me #etween our department?s mem#er. I am very happy having my training in
this company.
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SIEP 2
!.0 CONTRIBUTION TO COMPANY
0y using the ) scanner machine, I scanned the purchase order first then
went to the followed items sent to scan their #arcode. As I scanned the #arcode, I
needed to calculate the uantity they sent. After done scanning products, I saved the
record and print it out then attached it with the company?s ta7 invoices and purchase
order. After that, the documents needed to send to E'P department to match the
record and if there were any pro#lem e7ist, the store clerk on duty will #e responsi#le
for the mistake. )hen, the documents will #e given #ack to driver to #e signed as
proved. !inally, I gave their documents #ack.
In a nutshell, I had contri#uted my time as I needed to cover staffs that went
recess at lunch and dinner. 'ue to the lack of staffs, I did part time almost everyday.
)here were three shifts for staffs which were morning shift, noon shift and full shift.
*sually, morning shift staffs will cover the noon shift staffs during dinner #reak. )he
loading #ay cannot #e empty to avoid theft. %overing hours were a#out one or hours.
9hen the company hired me to #e a store clerk, I contri#uted my energy and efficient
skill to accelerate the receiving process. I helped this company recording and
handling the receiving process #etter than #efore #ecause Econsave has lack of
staffs. )he staffs usually not permenantly worked there. )hey only part timer that
spending their free time #y working there. So I helped Econsave #y covering the
vacancy.
I also #e more patience during training process after #eing scolded due to the
misused of ) scanner. )he suppliers also complained that the way of we were
working were too slow. Actually,store clerk $ust record, save and print the data. )hen
the data sent to E'P department to #e matched. )he process uite slow due to the
hundreds of ta7 invoices needed to #e matched #y them in the same time. I hope my
contri#ution #eneficial to the company and they happy with my contri#ution.
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".0 DISSCUSION ABOUT T#E COMPANY
)he history of Econsave #egan with a wooden sundry shop in Port +lang more
than 63 years ago. Econsave was founded in 1G66, from the #oard in the grocery
store, originally transformed itself into one of the nation?s largest grocery retailer, stick
to the principle of decades, the meager profit #ut high turnover, cheap and fine.
)hrough years of hard work and perseverance, while constantly adapting to the
changes in the retail scene, Econsave has emerged as one of the largest grocery
retailers in "alaysia. 8oing hand in hand with Econsave means that the products will
potentially reach the four million consumers in Selangor, one of the most affluent
segments of the "alaysian population. opefully Econsave will stimulate the market
a#solutely, giving another wonderful place for shopping in the city. Econsave has
implemented huge e7pansion and organic growth of its company. )hey try to gain
their market share #y #ecoming more competitive toward its rival. In #ecoming so, a
transformation throughout the organi-ation is done.
0ased on the marketing planning carried out, Econsave is currently on the
right direction towards its corporate o#$ectives. 9e can notice how Econsave develop
strategic marketing mi7 to successfully market their product. owever, there is some
areas that should #e improved and focus on. In terms of product, Econsave can try to
attract non>"uslim customers #y having a promotion or creating an image of
Econsave as a place for anyone. 0esides that Econsave has wide channel of
distri#ution. owever, Econsave should also consider dealing with diseconomies of
scales. <ne of the choices is #y introducing measures to remove productive
inefficiencies. Econsave might count the effectiveness of each of the #usiness format.
)he marketing strategies indicate that Econsave can gain higher market share from
its competitive advantage in promotion and price. )hey manage to give clear
perception of the #usiness to pu#lic.
ence, they can gain more customers in the future. In operation management
and human resources, Econsave try to centrali-e their management to hinder
#usiness runs at loss and to generate efficiencies. <verall, #ased on the analysis of
marketing planning, operation management and human resource Econsave
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e7pansion and growth strategies is via#le for the #usiness to #e a market leader in
retail industry.
10.0 RECOMMENDATIONS
)here are some recommendations that I want to Econsave improve in the
future. )he recommendations are
• Improves the communication skills #etween staffs and customers.
Even #etween staffs also have miscommunicate during sending
information among departments. Sometimes, there is
misunderstanding #etween store clerk and items? sender #ecause lack
of communication skills.
• Even Econsave is well known in "alaysia #ut the cost reduction
strategy must #e proved to #e a valid approach to productivity
improvement especially raw materials cost. Econsave used low price
to attract customer so it will #e #etter if the cut the cost to get more
profit.
•
I hope the management can set the work scheduling #etter #ecauseduring my training, they department head will approve any staff that
apply for leave. e $ust approved whom asked for leave without
checking who will cover the task for them. I need to cover for E'P
department even I am store clerk #ecause lack of staffs. )his situation
may lead to low productivity.
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REFERENCES
1.3 PE<P@E
"r. Pathivan,
'epartment ead of Store %lerk,
Econsave %ash & %arry (' Sdn 0hd,
@ot 53F5, )aman 'aiman aya,
F1G33 +ota )inggi, ohor.
35>FF2F363
2.3 9E0SI)ES
httpJJwww.econsave.com.my
httpJJwww.google.comJmapsJplaceJEconsaveK'aimanKayaJ
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APPENDICES
@<%A)I< A' "APS
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PA/+I8 @<)
P/<"<)I<
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) S%AE/ "A%IES
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E'P 'EPA/)"E)
@<A'I8 0AH
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S)</E %@E/+?S 9</+S)A)I<
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