Continuous quality improvements within Hungarian PES
description
Transcript of Continuous quality improvements within Hungarian PES
Continuous quality improvements within
Hungarian PES
Borbély-P., Tibor Bors, Ph.D.
Senior Adviser,
National Labour Office, Hungary
Amsterdam P2P Dialog Forum, 5-6 June 2014
23.04.21. 2
Hungarian Government
Ministry of Public Administration and Justice
Ministry for National Economy
Ministry of Human Resources Ministry of Interior
Minister of State for Employment Policy
Social and youth policies, rehabilitation
Public work
County (Metropolitan) Goverment Offices (19+1)
Labour Centres of Government Offices(total: 19+1)
Deputy county director for public work
Local LabourOffices of the district offices (total: ~173)
National Labour Office (NLO)
National Employment Service (NES)
- National Employment Office - National Institute for Vocational Education and Adult Learning- National Labour Market Inspectorate
Structure of the National Employment Service (2014)N
ational levelCounties’
level
LAU1 /
NU
TS4 level
District offices of the Central Government (175+23 in Budapest)
CAF and ISO developments within the Hungarian PES
Key massages with QA and CAF; The CAF aims to be a catalyst for a full improvement process within the organisations and has five main purposes:To introduce public administrations into the culture of excellence and the principles of TQM To guide them progressively to a full fledged “Plan-Do-Check-Act (PCDA)” cycle;To facilitate the self-assessment of a public organisation in order to arrive at a diagnosis and improvement actions;To act as a bridge across the various models used in quality management;To facilitate bench learning between public-sector organisations.
http://www.eipa.eu/en/pages/show/&tid=102#&title=topic
CAF at the county and local levels Borsod-Abaúj-Zemplén
megye
Szabolcs-Szatmár-Beregmegye
Pest megye Jász-Nagykun-Szolnokmegye
Somogy megye Tolna megye
Zala megye
Vas megye
Komárom-Esztergommegye
Győr-Moson-Sopronmegye
Bács-Kiskunmegye
Főváros
Baranya megye
Békés megye
Csongrád megye
Fejér megye
Hajdú-Biharmegye
Heves megye
Nógrád megye
Veszprém megye
100,0 - 100,0 (7)
75,0 - 99,9 (5)
50,0 - 74,9 (6)
38,4 - 49,9 (2)
A CAF szerinti önértékelést végző kirendeltségekmegyéken belüli aránya 2012. évben
6 County Offices have ISO 9001;Budapest Főváros KormányhivatalaBaranya Megyei KormányhivatalBékés Megyei KormányhivatalBorsod-Abaúj-Zemplén Megyei KormányhivatalFejér Megyei KormányhivatalVas Megyei Kormányhivatal
QA within the PES
New channels are open up new issues…
Google Analytics visitors per county (VMP, 2013)
Launched in 2011Received 395.000 unique visitor in 2013Interactive questioners and more options
Launched in 201335.000-40.000 jobseekers 19.000 vacancies on-line
Issues • Success factors
– semi-independent and multi-professional development teams operation on new service channels within the PES
– link on-line and development with people needs in the registry (use F2F as a reality check)
• Challenges – links to national policy developments (such as reform of
the public administration) – integrated cross-sectoral on-line services delivery vs.
delivery in sectors – meet the needs of the „Z-Gen”. JinT approach
Thank you for your attention!