Continuous Performance Management for RETAIL ORGANIZATION · 2019-11-21 · Continuous Performance...
Transcript of Continuous Performance Management for RETAIL ORGANIZATION · 2019-11-21 · Continuous Performance...
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Continuous Performance
Management for RETAIL
ORGANIZATION
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Great Place to Work Companies
Tech
no
log
y
En
terp
rise
OUR CUSTOMERS
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EMPLOYEE PERFORMANCE MANAGEMENT
CHALLENGES FOR RETAIL ORGANIZATIONS
SYNERGITA AS SOLUTION
KEY BENEFITS
Retail industry is growing at a rapid rate. Key
differentiator is the customer experience.
Talent management is critical for providing
excellent customer experience and sustain
the growth for each retailer.
SCOPE FOR
PRESENTATION
RETAIL
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PERFORMANCE MANAGEMENT CHALLENGES FOR RETAIL ORGANIZATIONS
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• Attraction, Attrition & Retention of Talents
The attrition rate in the Retail Industry is 30-35 per cent which is higher when compared with other Industries such as IT/ITES, Manufacturing, etc.
As a recent trend, a number of people are exiting the retail industry rather than switching from one job to another within the industry.
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Lower Employee Engagement
Quantum Workplace’s Employee Engagement Trends Report found nearly 35 percent of retail employees feel disengaged with their work.
More than 50 percent of unengaged retail employees say they plan to leave their employer in the 12 months
PERFORMANCE MANAGEMENT CHALLENGES FOR RETAILERS
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• Non-Uniformity across different stores
Cross-organizational integration is the toughest and most
fundamental requirement of a performance management
system.
Delayed appraisal is one of the by-product of discord among
branches.
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Inadequate Employee Training
As there is huge tie between retail and ecommerce,
preparing employee towards customer experience,
understanding the potential of the employee and accordingly
mapping training course with timely tracking has become a
huge challenge in Retail Segment .
Improper training at initial stage results in failed managers
who are not able to offer expected customer experience.
PERFORMANCE MANAGEMENT CHALLENGES FOR RETAIL ORG.
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Holistic Performance Management & Engagement
Solution that helps drive High Performance Culture
Address Millennials need for Instant Feedback & Growth
Enable Continuous Performance Discussions &
Engagement
Focus on Employee Experience to provide better
customer experience
ORGANIZATION
NEEDS
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WHAT ORGANIZATIONS NEED NOW?
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EMPLOYEE PERFORMANCE IS DEPENDENT ON EMPLOYEE ENGAGEMENT
Josh Bersi : PMS ith E ployee E gage e t practices is the co plete producti ity-dri e solutio .
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CREATING peopleMAGIC
When organizations remove the hurdles their
employees face, engage with them on their
needs and nurture and develop them, they
create an extraordinary culture where
employees unleash their potential,
set new standards of excellence
and create wonders.
We Call it
p e o p l e M A G I C
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METHODOLOGY TO ACHIEVE peopleMAGIC
Continuous
Performance
Management
Employee
Engagement
= peopleMAGIC ©
+
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WHAT IS SYNERGITA
Synergita is a Continuous Feedback based Employee Performance, Engagement &
Development Software Helps in building a world-class company culture driven by peer recognition
Goals &
Achievements
Continuous
Feedback Recognitions Check-ins Annual Reviews
Holistic Employee Development
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SYNERGITA – PRODUCT OVERVIEW
Manage Employee
Information
Set & Manage
goals
Quarterly Goals
Tracking
Continuous
Feedback
Rewards &
Recognition
360 Degree
Feedback
Performance
Reviews
Recommend Skill
Training & Monitor
Progress
E-Communication
Employee Engagement
Surveys
Reports
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Key Focus Areas
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Synergita incorporates
continuous feedback as a
part of the Employee
Engagement.
Supervisors/Managers,
HR,CXO, etc. can
appreciate the employee
in real time, coach their
team members, etc.
Continuous Feedback
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Boost peer recognition, job satisfaction and inspire high-performance, Post the awards, achievements, and rewards in the Continuous Feedback Wall. Value their contributions and improve employee productivity instantly
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SPOT AWARDS (Power of Appreciation)
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Gamify continuous feedback and configure reward points for each award or appreciation received. Employees can redeem the accumulated reward points at a later time.
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REDEEM POINTS
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Synergita allows employers/employee to clarify job responsibilities and expectation during the beginning of the year which helps the employee to work towards defined targets and KRA’s. Employee goals can be set in line with organizations objectives.
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SMART GOALS
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Synergita can be integrated with retail POS software like Fusion Retail, ETP Omni channel solutions to pull metrics like target, achievements, productivity, quality score etc. on periodic basis. Goals can be rated in the light of metrics obtained from the business system.
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PERIODIC REVIEW OF ACHIEVEMENTS
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Employee development module empowers manager/supervisor to assign training courses with predefined due date in real time..
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EMPLOYEE DEVELOPMENT PLAN
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Employees can any time view their pending training courses and attended training courses.
CAPTURE TRAINING NEEDS & COMPLETION
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Synergita incorporates powerful analytical reports which help to make quick business decision.
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ANALYTICS FOR BUSINESS DECISIONS
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When it comes to retail, different units/location works in different ways. Synergita incorporates
configurable workflows and forms to meet changing business requirements. Configuration control rests
in the hands of HR thereby reducing dependency on cross functional teams/vendors .
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CONFIGURABLE WORKFLOW & FEEDBACK FORMS
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Setup Employee Surveys Quickly
Make Your Workplace People Friendly
Measure your employee engagement and improve work culture
with quick to setup Employee Engagement Surveys.
Get Anonymous Feedback
Get Actionable Intelligence
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EMPLOYEE ENGAGEMENT SURVEY
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Synergita is extremely simple and easy to use software with deep performance management capabilities. It has a intuitive user interface which gives rich experience to individual. Synergita has web responsive interface and mobile application making it handy.
Synergita – Mobile App
Our Performance &
Engagement Software is
at your Fingertips!
EASE OF ACCESS AND USE
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ENGAGEMENT THROUGH E-COMMUNICATION
E-communication is an advanced email solution built specifically for HR teams to
communicate with employees. E-communication module also shows email
engagement metrics which helps the HR team to understand engagement
level of employees.
What you can infer?
• Right set of messages at right time for employees
• Discover the impact of email communication
• Measure responsiveness of employees
• Redefine communication best practices
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SYSTEM & DATA INTEGRATION CAPABILITIES
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DATA SECURITY TECHNOLOGIES
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Simple & Easy to Use
Mobile Availability
Extensive Reporting
Configurable Workflows
Data Integration with Top ERP/HCM in the Market
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KEY DIFFERENTIATORS
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ORGANIZATIONAL BENEFITS
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Test Drive Synergita today
to create peopleMAGIC
INDIA SINGAPORE USA
Web : www.synergita.com
Email : [email protected]
©
THANK YOU