IPSAS 19 PROVISIONS, CONTINGENT LIABILITIES AND CONTINGENT ...
Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London,...
Transcript of Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London,...
![Page 1: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/1.jpg)
Contingent Workforce Policies That Stick
©2016 by Crain Communications Inc. All rights reserved.
.
Presented by your Staffing Industry Analysts CWM Team
Bryan Pena CCWP, SVP, Contingent Workforce Strategies Peter Reagan, CCWP, Director, CWS and Research (EMEA, APAC & LATAM)Dawn McCartney, CCWP, Director, CWS and ResearchStephen Clancy, CCWP, Director, CWS, Knowledge & Research
Wednesday 14 December 201615:00 GMT Time (London, GMT)
This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. You may dial into the call by dialing 650-479-3208 and using access code 667 594 385 .EUROPEAN NUMBER:44-203-478-5287 Need other assistance? Please contact SIA customer service at [email protected]. The presentation will be available 48 hours after the webinar.
![Page 2: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/2.jpg)
• Listen through your computer by turning on your speakers after you log into the event. Sound will be coming through this icon:
• Do not close this audio broadcast box. • To increase the volume of sound coming
through your computer speakers adjust the sound bar on the audio Broadcast box shown above.
• If you continue to have trouble, please submit your need for assistance in the Q&A section.
Audio
• Questions may be submitted at any time during the presentation. To submit a question:
• Click on the Question Mark icon (?) on the floating toolbar (as shown at the right).
• This will open the Q&A window on your system only.
• Type your question into the small dialog box and click the Send Button.
Questions?Q&A icon
This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. You may dial into the call by dialing 650-479-3208 and using access code 667 594 385 EUROPEAN NUMER: 44-203-478-5287 Need other assistance? Please contact SIA customer service at [email protected]. The presentation will be available 48 hours after the webinar.
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 3: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/3.jpg)
Thank you to our sponsor…
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 4: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/4.jpg)
Contact Member Services for more information:Phone: 800-950-9496 Or Email: [email protected] * Volume Discounts are available.
CCWP Certification Classes
February 9th & 10th Time Square, NYC Special Buyer Site
April 24th & 25th Berlin, Germany CWS Summit Europe
April Washington, DC TBD
September 13th & 14th Dallas, Texas CWS Summit US
October 11th & 12th London, England Executive Forum Europe
SOW Management Expert Certification Classes
February 28th - March 1st Dallas, Texas Southwest Airlines
May 16th & 17th Atlanta, Georgia Coca Cola/Mid Year Council Mtg.
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 5: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/5.jpg)
Contact Member Services for more information:Phone: 800-950-9496 Or Email: [email protected]
SIA CCWP Class @
2017 CWS Summit Europe,
Berlin, Germany
April 24th & 25th
or 2017 Online Class:The Anytime, Anywhere Class
2017 CWS Council CCWP Class
Volume Discounts are available.
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 6: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/6.jpg)
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 7: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/7.jpg)
CWS Council Members (partial public list)
VISA
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 8: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/8.jpg)
Your Guide to all things Council…..
Free to download from www.staffingindustry.com
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 9: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/9.jpg)
Terminology
Free to download from www.staffingindustry.com
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 10: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/10.jpg)
Who We AreStaffing Industry Analysts is the global advisor on staffing and workforce solutions
• Our members comprise many of the largest regional, U.S. and global staffing firms in addition to representatives from all parts of the workforce industry.
• Our CWS Council membership represents over $100 billion in annual workforce spend.
• We are a trusted advisor providing objective research within the workforce ecosystem.
Founded in 1989
• Acquired by Crain Communications ($200M media conglomerate) in 2008, headquarters in Mountain View, California and London, England
• Comprehensive and vast industry and advisory service experience among executive, advisory and research team
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 11: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/11.jpg)
Today’s speakers…
Bryan Peňa, CCWPSVP, Contingent Workforce Strategies
Stephen Clancy, CCWPDirector, CWS Knowledge & Research
Dawn McCartney, CCWPDirector , CWS and Research
Peter Reagan, CCWPDirector, CWS and Research (EMEA, APAC & LATAM)
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 12: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/12.jpg)
Questions
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 13: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/13.jpg)
ELEMENTS OF A SUCCESSFUL POLICY
![Page 14: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/14.jpg)
RISKRisks in CW are very real….
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 15: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/15.jpg)
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 16: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/16.jpg)
Methodology
• Risk Management Framework
– Four-step process.
• Risk Assessment Matrix
– Assessing impact and probability of risk occurring; and
– Determining strategies in response to risks.
• Risk Readiness Assessment Tool
– Template form to record process steps; data; and actions.
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 17: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/17.jpg)
Definitions: Worker Classification
• Statement of Work (SOW) consultant: A consultant who
performs work under a legal agreement that captures the work activities and deliverables to be supplied.
• Independent contractors: A self-employed individual performing services
for a company under contract.
• Leased employees: Individual workers assigned to clients by an
organisation that employs them or assumes responsibility as an employer for the length of the assignment.
• Temporary Agency Worker: An individual engaged by a staffing company
and supplied to work for an organisation with the expectation that the work will be for a short or fixed period.
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 18: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/18.jpg)
Risk Categories
• Strategic
• Operations
• Compliance/Legal
• Reporting
• Safeguarding resources
• Personal
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 19: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/19.jpg)
Global Legal Risks
Tax liability
Employee benefits
Employment rights: holiday, overtime, leave
Discrimination
Health and safety
Workers compensation
Data protection
Licensing & regulation
Immigration
Bribery and corruption
Intellectual property rights
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 20: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/20.jpg)
Data Privacy and Cross-Border Transfers
EU-US Privacy Shield
EU General Data Protection Regulation 2018
Russian Data Localisation Law 2015
Japan Amendment to the Protection on Personal Information Act 2015
Canada Digital Privacy Act 2015
Turkey Law on Data Protection 2016
China Draft Cybersecurity Law
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 21: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/21.jpg)
EU-U.S. Privacy Shield
From Aug.1, 2016 U.S. organizations to register with DoCand be subject to investigatory and enforcement powers of FTC and DoT or other statutory body
Self-certify annually commitment to the Privacy Principles:
– Notice
– Choice
– Data Integrity and Purpose Limitation
– Accountability for onward transfer
– Recourse, enforcement and liability
‒ Access
‒ Security
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 22: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/22.jpg)
EU General Data Protection Regulation 2018
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 23: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/23.jpg)
Policy
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 24: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/24.jpg)
Policy Defined:
A high-level overall plan embracing the general goals and acceptable procedures
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 25: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/25.jpg)
What is the problem with most polices?
• Poor compliance
• Lack of scope clarity
• Poor value proposition
• Organizational dissonance– Overreach
• Lack of incentives– Value proposition
• Inflexibility
• Too much flexibility
• Business Purpose!
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 26: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/26.jpg)
Mandates are nice but…….
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 27: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/27.jpg)
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 28: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/28.jpg)
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 29: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/29.jpg)
Beyond Compliance
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 30: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/30.jpg)
Beyond Compliance
Policy Confidence
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 31: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/31.jpg)
What is Policy Confidence?
A determination of the sustainability and probability of success of a the key policy value to the organization.
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 32: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/32.jpg)
Elements of Policy Confidence
• Problem Identification
– What is the problem and why is it a problem?
• Problem solution
– Can it be solved and addressed in a business appropriate manner?
• Solution Empowerment
– Are you empowered to implement these changes and address the inevitable program friction? If not who would be?
• Solution Sustainability
– Will your organization digest the policy and play by the rules?
• Solution Worth?
– Is the solution worth the effort and political capital?
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 33: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/33.jpg)
WHAT IS IT ALL ABOUT?
![Page 34: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/34.jpg)
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 35: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/35.jpg)
©2016 by Crain Communications Inc. All rights reserved.
A
You want to be hereYou are here
A B
PLAN OF ATTACK
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 36: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/36.jpg)
The Contingent Workforce Optimization Roadmap
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 37: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/37.jpg)
Designing an Effective Contingent Workforce Program Improvement/Change
• Understand the best approach to implement the improvement/change – not a one size fits all
• Identify the ROI drivers associated with the change
• Provide As-Is State (without change)
• Provide Desired State (post change)
• Build a strong business case to support the change
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 38: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/38.jpg)
QECR FRAMEWORK – KEY AREAS TO FOCUS CHANGE AROUND
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 39: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/39.jpg)
Metrics to consider/review• Quality
– Talent
• Percentage of assignments that engagement managers would rehire the contingent worker as a contingent worker if able
• Percentage of assignments terminated by engagement manager prior to scheduled end date due to performance
– Supplier/Partner
• Percentage of submittals resulting in engagements
• Percentage of assignments onboarded after engagement manager request date – late start
– CW Program Operation
• Engagement manager NPS score of CW program services and operations
• Contingent worker NPS score of CW program services and operations
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 40: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/40.jpg)
Metrics to consider/review cont.
• Efficiency (Process Tracking)
– Candidate Submittal to interview
– Timecard Submittal to approval
• Cost
– Rates – rate card variation
– Tools – VMS, procurement systems, etc.
– Program Office Support – internal and external
• Risk
– Talent (co-employment, classification)
– Systems – access control and catastrophe back-up
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 41: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/41.jpg)
COMMUNICATE, LISTEN, COMMUNICATE, LISTEN, COMMUNICATE….
VALUE
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 42: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/42.jpg)
Communicating CW Program Values
• Know your audiences
• Craft message, method and frequency of communication
• Leverage internal communication channels
– Departmental meetings
– Desk drops
– Engagement manager orientation and onboarding
– Company events
– Marketing/communications
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 43: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/43.jpg)
READY, SET…TIME FOR CHANGE
• Design appropriate training program
in-person, online, etc.
• Train internal and external resources
stakeholders, employees, suppliers, contingent workers
• Review program change checklist and send “go live” announcement
make sure all stakeholders being impacted are informed
• Go –live and showcase value proposition
be sure to continuously inform internally and externally of success and stakeholder adoption
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 44: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/44.jpg)
Ultimately, our primaryimplementation goal
is to drive what?
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 45: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/45.jpg)
ADOPTION
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 46: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/46.jpg)
WHAT DO YOU NEED TO REMEMBER?
![Page 47: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/47.jpg)
Understand the impact of payment terms
• The push from 30 to 45 – 60 – 90 –120 days
• Pay when paid clauses• Cash flow• Red flags
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 48: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/48.jpg)
Understand the gross margin breakdown
• What goes into the bill rate?• What is your profit?• Profit on placements finances
all other operations• MSP & VMS Fees
Markup
Pay Rate
Statutory
Expenses
Gross Margin
Gross Margin
Operating Expenses + Profit
Statutory Expenses
Direct Pay to Worker
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 49: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/49.jpg)
Beware of pay rate cards
• Are they valid?• Are they used?• The market rate is what the
market rate is?• Bid low(ish) to get on the list!
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 50: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/50.jpg)
Data data data…
• Specifics and difficulty to collate and report
• The cost of manual reporting• Is the data actionable?• Does it have value?
• Data overload (CWS3.0 Nov 16): Tracking the right data to improve performance
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 51: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/51.jpg)
The need for good communication for optimal understanding of business needs
• Poor job specs• True needs lost in transit• Empathy with the cost-of-sale
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 52: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/52.jpg)
Right price Vs Discounts discounts discounts• Tenure discounts• Volume discounts• Payroll• Sourcing channel discounts• Global MSP fees• Global margins• The challenge for suppliers to
separate P&Ls• Why an NPS of -24%?
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 53: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/53.jpg)
When Cheap Becomes Expensive
Striking the right balance
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 54: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/54.jpg)
Legal contracts
• Indemnities and liabilities• Consequential losses• Supervision• Service credits• Intellectual property• Auditing requirements• The use of standard company
templates
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 55: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/55.jpg)
The impact of scope creep
• Where is the tipping-point• Where cheap becomes
expensive• Where supplier Boards
question the business • Where shareholders question
the supplier
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 56: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/56.jpg)
SLAs or KPIs: Split them in your contract
Service level agreement: A document describing the minimum levels of service quality a supplier should comply with.
Key performance indicator: A set of quantifiable measures to gauge or compare performance in terms of meeting their (the buying organization) strategic and operational goals.
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 57: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/57.jpg)
Regular Program Reviews
• Review SLAs & KPIs• Audit risk• Review scorecard• Rank supplier performance• Capture supplier perspective on
buyer performance• Renewed commitment to mutual
success• Document and agree action plan
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 58: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/58.jpg)
Corporate Engagement
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 59: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/59.jpg)
Consequences for buyers and suppliers
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 60: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/60.jpg)
CCWP SOW ManagementBest Practice Concepts
(Content Removed)
![Page 61: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/61.jpg)
SOW Management Expert Certification Class Curriculum
Confidential and Proprietary. ©2016 by Crain Communications Inc. All rights reserved. Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 62: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/62.jpg)
NEW and READY TO GO This February!
CCWP SOW Management Expert Certification Class
Date: February 28th – March 1stLocation: Southwest Airlines, Dallas, TexasClass Length: Two DaysContent: 100 Question Exam, Participant
Guide, SOW Management Certification Reference Guide, Class Slides, etc…
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 63: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/63.jpg)
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 64: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/64.jpg)
For Case Study and Panelist Opportunities
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 65: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/65.jpg)
Contact Member Services for more information:Phone: 800-950-9496 Or Email: [email protected]
SIA CCWP Class @
2017 CWS Summit Europe,
Berlin, Germany
April 24th & 25th
or 2017 Online Class:The Anytime, Anywhere Class
2017 CWS Council CCWP Class
Volume Discounts are available.
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 66: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/66.jpg)
Contact Member Services for more information:Phone: 800-950-9496 Or Email: [email protected] * Volume Discounts are available.
CCWP Certification Classes
February 9th & 10th Time Square, NYC Special Buyer Site
April 24th & 25th Berlin, Germany CWS Summit Europe
April Washington, DC TBD
September 13th & 14th Dallas, Texas CWS Summit US
October 11th & 12th London, England Executive Forum Europe
SOW Management Expert Certification Classes
February 28th - March 1st Dallas, Texas Southwest Airlines
May 16th & 17th Atlanta, Georgia Coca Cola/Mid Year Council Mtg.
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 67: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/67.jpg)
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 68: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/68.jpg)
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 69: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/69.jpg)
The CWSC Support Team
Bryan PeňaSVP, Contingent Workforce StrategiesE: [email protected]: +1-650- 209-8103
Stephen ClancyDirector , CWS and ResearchE: [email protected]: +1-650- 390-6218
Dawn McCartneyDirector , CWS and ResearchE: [email protected]: +1-650- 390-6170
Peter ReaganDirector, CWS and Research (Europe, APAC & LATAM)E: [email protected]: +44 207 194 7746
Proprietary. ©2016 by Crain Communications Inc. All rights reserved.
![Page 70: Contingent Workforce Policies That Stick€¦ · Wednesday 14 December 2016 15:00 GMT Time (London, GMT) This webinar is broadcast through your computer speakers via the audio broadcasting](https://reader033.fdocuments.us/reader033/viewer/2022060215/5f05e1b77e708231d4152fb2/html5/thumbnails/70.jpg)
See you in 2017!