Contextual Inquiry Workshop
-
Upload
deirdre-costello -
Category
Education
-
view
253 -
download
0
Transcript of Contextual Inquiry Workshop
![Page 1: Contextual Inquiry Workshop](https://reader031.fdocuments.us/reader031/viewer/2022022414/5879d88d1a28ab842c8b685f/html5/thumbnails/1.jpg)
1
CONTEXTUAL INQUIRY Let’s take this show on the road
![Page 2: Contextual Inquiry Workshop](https://reader031.fdocuments.us/reader031/viewer/2022022414/5879d88d1a28ab842c8b685f/html5/thumbnails/2.jpg)
2
WELCOME to the workshop
Recruiting – Scheduling – Sessions – Notes - Debrief
![Page 3: Contextual Inquiry Workshop](https://reader031.fdocuments.us/reader031/viewer/2022022414/5879d88d1a28ab842c8b685f/html5/thumbnails/3.jpg)
3
Recruiting
We want participants who: • Are talkative • Are thoughtful • Don’t make the researcher feel uncomfortable • Are invested enough to be honest
We get this by recruiting via personal contacts.
![Page 4: Contextual Inquiry Workshop](https://reader031.fdocuments.us/reader031/viewer/2022022414/5879d88d1a28ab842c8b685f/html5/thumbnails/4.jpg)
4
Scheduling
Time Before & After
Location Public/Comfortable with Wifi
Reminder Email
Remember It’s Exhausting!
Travel – Parking – Setup – Quick Debrief After
Coffee shop – Home – Library (you can usually book a room in
advance)
“Looking forward to seeing you. Please bring your devices and
charging stuff!”Don’t schedule more than two
in a day!
![Page 5: Contextual Inquiry Workshop](https://reader031.fdocuments.us/reader031/viewer/2022022414/5879d88d1a28ab842c8b685f/html5/thumbnails/5.jpg)
5
Sessions
Aces Up Your Sleeve
Final Question
5-10 minutes early
Warmup Questions
Kickoff Question
1. 2. 3. 4. 5.
Fully charged phone – recording app – backup
device – fat notebook and 2+ pens
Focus – Education - Family size –Hometown– Devices
– Social Media
“Show me the last search you did for school/in the course of your research.”
“Where did you learn about that?”
“Can you show me?”“How do you make that
decision?”
“What haven’t I asked you about that I should have?”
![Page 6: Contextual Inquiry Workshop](https://reader031.fdocuments.us/reader031/viewer/2022022414/5879d88d1a28ab842c8b685f/html5/thumbnails/6.jpg)
6
Notetaking Tips Direct
Quotes Time
Checks
Note the context/
UI
It’s OK to Pause
Jot Down What You Want to See
Later
![Page 7: Contextual Inquiry Workshop](https://reader031.fdocuments.us/reader031/viewer/2022022414/5879d88d1a28ab842c8b685f/html5/thumbnails/7.jpg)
7
Demo!
![Page 8: Contextual Inquiry Workshop](https://reader031.fdocuments.us/reader031/viewer/2022022414/5879d88d1a28ab842c8b685f/html5/thumbnails/8.jpg)
8
What Did You Capture?
![Page 9: Contextual Inquiry Workshop](https://reader031.fdocuments.us/reader031/viewer/2022022414/5879d88d1a28ab842c8b685f/html5/thumbnails/9.jpg)
9
Debrief As long as the session (sometimes longer)
Tell the story
Get the notes
![Page 10: Contextual Inquiry Workshop](https://reader031.fdocuments.us/reader031/viewer/2022022414/5879d88d1a28ab842c8b685f/html5/thumbnails/10.jpg)
10
Notes First Name Last InitialDemographics Employment
Approximate ageImmediate familyTown/LibraryDevicesSocial mediaEntertainment subscriptions
Notes "Quotes."Behavior + IntentionBreak up notes to describe separate actions that make up a behavior.Frame each note with the UI the behavior takes place in.
![Page 11: Contextual Inquiry Workshop](https://reader031.fdocuments.us/reader031/viewer/2022022414/5879d88d1a28ab842c8b685f/html5/thumbnails/11.jpg)
11
Notes for Affinity Mapping
What’s the meaning?
What’s the motivation?
What’s the larger idea?
It’s time-consuming!
Haven’t attended the session, can’t recognize the context
The “why” is often more important than the actual behavior.
How does this fit in with the patterns we’re seeing?
Even with plenty of time, you might have “homework.”
![Page 12: Contextual Inquiry Workshop](https://reader031.fdocuments.us/reader031/viewer/2022022414/5879d88d1a28ab842c8b685f/html5/thumbnails/12.jpg)
12
Put notes together that “feel” like they go together.
http://docslide.us/documents/harvard-library-ux-methods-workshop-wmatt-reidsma.htmlhttp://www.discover6sigma.org/post/2009/02/affinity-diagram/
![Page 13: Contextual Inquiry Workshop](https://reader031.fdocuments.us/reader031/viewer/2022022414/5879d88d1a28ab842c8b685f/html5/thumbnails/13.jpg)
13
Best Outcomes
Empathy Solutions Team Buy-In Vocabulary In-depth
knowledge
![Page 14: Contextual Inquiry Workshop](https://reader031.fdocuments.us/reader031/viewer/2022022414/5879d88d1a28ab842c8b685f/html5/thumbnails/14.jpg)
14
Questions?