CONTEXTThe place and time when the communication

occurs andThe relationship between the communicatorsProvides the people, the occasion, and the

task

EXAMPLE: It’s not considered appropriate for a students to get up and walk around the class, but it’s perfectly acceptable to do so at home while watching t.v.

PHYSICAL ENVIRONMENTProvides the surroundings or the space in

which communication takes place.Influences the quality of interaction within

the physical spacePOSITIVE=better communication (safe, clean,

comfortable, and cheerful classroom)NEGATIVE=leads to communication problems

(too hot or too cold)

CLIMATE-emotional atmosphere -influences the emotional, attitudinal, & intellectual tone

NEGATIVE CLIMATE-the emotions and

attitudes of the communicators are overriding the intellectual content of the conversation

EXAMPLE: a room full of tension

POSITIVE CLIMATE-the climate in the room

may be warm (emotions), positive (attitudes), and interesting (intellectual content)

EXAMPLE: a room full of smiles and interesting discussion

COMMUNICATORSENDER-RECEIVER

-the person who sends a message to someone

EXAMPLE:-the person checking in

with the receptionist for an appointment

RECEIVER-SENDER-the person who

receives, or believes he or she has received, a message

EXAMPLE:-the receptionist

MESSAGE-the information that is exchanged between communicators.

Purpose=convey messages and feelings between senders and receivers

Messages are:-open for interpretation, or misinterpretation-not always received as intended

Kinds of MessagesIntentional

-made up of the meanings and feelings one person wishes to send to another

Unintentional-a message a person does not want to send or is unaware of sending

Actual-message the R-S receives-it is what he/she thinks the speaker is actually saying

CHANNELThe space in which the message is transmittedThe method by which the sender conveys the

message

EXAMPLES:☺An e-mail ☺a letter ☺Face-to-face

dialogue ☺a phone call ☺a voice-mail ☺text messages

NOISE-anything that interferes with a message and is usually temporary-has a negative function in communication

INTERNAL NOISEInterference that

originates and resides within a communicator

Can disrupt communication-whether physical or emotional

EXAMPLES:-sleepy, cold, or ill-anger, preoccupation, and

moodiness

EXTERNAL NOISEA distraction in the channel or

in the physical environmentEXAMPLES:-smell of rolls baking distracts

you as you try to take notes in class

-a peer constantly talking to you in class may interfere with your work

-a speaker’s sloppy appearance or unclear speech

BARRIERS-any obstacle that blocks communication

INTERNAL BARRIERS*A barrier that originates or

resides within a communicator

*May block a communicator’s desire to communicate with others

*Can affect a communicator’s interpretation of a message

EXAMPLES:-competitiveness -ignorance-defensiveness -prejudice

EXTERNAL BARRIERS*exists in the channel or in

other parts of the communication process

EXAMPLES:-unclear speech (intercom

message can confuse people)

-nonverbal signals (thumbs-up: in U.S.=“Well done”In Germany=“one”)-time and distance-language

FEEDBACK-one person’s observable response to another’s message

Three basic functions in the communication process:

ASSURANCE-assures the sender-receiver that communication has

occurred. It is unsafe to assume until there is feedback.

ADJUSTMENT-allows the sender-receiver to modify a message when

feedback indicates a lack of understanding

INSIGHT-provides insights into the communicator’s message

and their own communication skills and styles

ActivityCreate a Chart using 3 scenarios. Explain

the context, environment, and climate for each.

Choose one of the scenarios and create a skit to share with the classSCENARIOS

(3)CONTEXT(place & time)

ENVIRONMENT (surroundings/space)

CLIMATE (emotional atmosphere)