ContentsAbout Us

Our Services

Our Approach

Our Process

Client Portfolio

01

Organizational Overview

Rapport

Welcome Message

Jeanette Grover, Director

At the center of our business is rapport—we develop understanding—between our clients, our contractors, and us,

to ensure every project delivers beautiful workspaces while being transparent, efficient, and cost-controlled. This

approach, regardless of the scale or complexity of the project, comes from 23 years of experience in the design,

construction, and relocation of innovative workspaces.

02

Our vision is simple

… to create

environments that

enable inspiring,

collaborative, and

enriching work.

03

• Jeanette established Rapport Solutions in 2008 as an independent consultancy practice to provide professional management

expertise, to ensure our clients’ interest remains at the centre of every negotiation both financially and non-financially.

• With over 23 years’ experience gained working for multi-discipline contracting companies, Jeanette has a passionate belief in the

benefits of independent project management.

• Our clients receive the highest level of expertise to support their business objective and all projects are delivered within the agreed

contract cost.

Management Profile

23 years’ experience in the design and fit out market

Qualifications:

• HND Electronic Engineering

• CIM Diploma

• PRINCE2 Practitioner

• Change Management Practitioner

Rapport brings together a team of ProjectManagers, Service Engineers and CostConsultants working directly with tenantoccupiers and landlords in the commercialproperty market.

As independent consultants we providespecialist procurement management fortenants relocating or considering office fit outprojects.

The variety of work we have undertaken forour clients since our inception in 2008,coupled with over 23 years’ industryknowledge and experience, has enabled us toremove costly layers from contractor returns,control project costs and expand lines ofcommunication between our client, selectedcontract teams and suppliers.

As project managers, we take responsibilityfor project delivery and have the necessaryexpertise to help you manage the change

your organisation will undergo. We take timeto build a rapport across your business sotrust and understanding will prevailthroughout.

We look after the whole process fromcreating workspace designs based on yourbusiness needs, preparing tender documentsand ensuring that contractors’ performanceis monitored and all costs are controlled.

We understand that relocating is not justabout ‘fitting people in’ it’s about makingsure your new premises and the design fityour current and future business needs, andis delivered within your budget andprogramme.

Involve us as soon as you make the decisionto move. Our market expertise can help youselect the right building, based on an agreedset of parameters, so you can be assured thatyou’re making the right business decision

About Rapport

A short summary of what we do

06

Through a proven process, we take on the contractors, suppliers, regulations, landlords, and other complex challenges associated with workspace

design and relocation—leaving you free to focus on your business. We are dedicated to working with you to develop a functional and inspiring

environment for your business. From relocating to refurbishing to replanning, we offer project management support end-to-end or throughout the

process as needed.

Our Services

Relocating, Refurbishing, Replanning

ConceptAssessment and

planning to maximize the potential of your workplace

DevelopmentWorking together to design the ideal environment for

your business

BudgetExperienced financial

planning to help you get the most out of every penny

ProcurementHandling all the

paperwork so you don’t have to

ConstructionEnsuring your spaces are built safely, efficiently, and with quality care.

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The Rapport Approach

Our process to a better workspace

2. DesignWe leverage your ideas with our expertise to design attractive and functional workspaces that promote your business’ culture and values while inspiring great work.

3. BudgetWe take pride in our ability to deliver attractive and innovative workspaces on reasonable budgets—transparency and accuracy is our number one priority

4. ProcureWe are dedicated to securing the most competitive market prices when it comes to furniture procurement and fit-out construction.

5. ConstructWe oversee the quality construction of your new space from start to finish—work implementation, regulation management, furniture installation, inspection, and completion.

6. DeliverWe supervise the move to make sure that you have everything you and your team needs to feel welcome and prepared to transition smoothly back to work.

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1. Project BriefFrom the beginning, we work alongside our clients to understand unique challenges and opportunities through a comprehensive assessment that informs the best plan of action.

Client Brief

ProjectLaunch

Construction Drawings

Concepts

Research & Workshops

Design Process

Improving productivity, interaction, and motivation through collaborative design

Design resources are

selected based on individual

project requirements and

budget constraints.

Interviews and surveys are

conducted with key stakeholders

and staff to understand goals,

opportunities, and challenges.

Designers and visualizers

deliver design concepts for

approval based on the

client’s unique needs.

Technical architects prepare

detailed construction

drawings based on approved

concept plans.

Interior design is

finalized and the office

fit-out process begins.

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Managed ServicesProject Management is about leadership and creativity. We build project teams that can respond with best practice

solutions - effective teamwork is central to our success.

Client Team

Design Management

Test Fits | Workspace Standards

Detailed Designs

Concept Designs

Construction Drawings | Site Monitoring

Project Management

Programme Management

Quality & Cost Control

Contract & Tender Administration

Financial Reporting

10

Project Timeline

Careful and strategic planning to fit your project timeframe

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

Design Development

Production Information

Budget Cost Schedules

Tender & Procurement

Construction and Delivery

Post Practical Completion

We are dedicated to developing a project timeline that is comprehensive, realistic, and efficient. Each project is custom designed to meet the unique

needs of our clients, ensuring a process that is manageable, organized, and enjoyable.

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Client Portfolio

LocationEpsom, Surrey

Size5,730 sq ft

Cost£268,491 = £46 sq ft fit out + furniture

Rosebery Housing Association appointed Rapport Solutions as Management & Cost Consultants to oversee the design and fit out of their new offices at Newplan House in Epsom.

Relocating from four floors to one floor of unified workspace the association were keen to ensure the resulting design supported staff and created flexible working space and business functions.

Workshops during design development allowed requirements to be considered and incorporated. A fantastic break out space where staff could relax and chill out was designed to encourage interaction between teams. Investment in state of the art meeting facilities cater for formal gatherings and internal / external training requirements.

Stringent cost controls were put in place through a two stage tender process which ensured transparency of expenditure across the board.

Rosebery Housing

Association

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We have received very positive reaction from our staff about their new working environment and I wanted to send my thanks to you and your team for visualising our new office and making it a reality…Business has resumed without missing a beat.- Deborah Pike CEO

“”

Contact Us!

RapportProjects @RapportProjects RapportProjects info@rapport-solutions.org.uk

7 Borelli YardFarnham

Surrey, GU9 7NU+ 01252 712590