Content Turkmenistan United Arab Emirates UzbekistanSoc. Rep. of Yemen, Rep. of* Vietnam, Roaming...

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Transcript of Content Turkmenistan United Arab Emirates UzbekistanSoc. Rep. of Yemen, Rep. of* Vietnam, Roaming...

Page 1: Content Turkmenistan United Arab Emirates UzbekistanSoc. Rep. of Yemen, Rep. of* Vietnam, Roaming Countries With our quality network, you can currently use the International Roaming
Page 2: Content Turkmenistan United Arab Emirates UzbekistanSoc. Rep. of Yemen, Rep. of* Vietnam, Roaming Countries With our quality network, you can currently use the International Roaming
Page 3: Content Turkmenistan United Arab Emirates UzbekistanSoc. Rep. of Yemen, Rep. of* Vietnam, Roaming Countries With our quality network, you can currently use the International Roaming

ContentRoaming Countries 4How to Select Network 11Using AIS GSM 13 When Roaming Abroad

Value Added Services 17Service Rates 35Tips and Trouble Shooting 37International Access Codes 40and Country Codes

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2 Traveling is always a bliss.Roam the world with your AIS GSM number.

1Sign up is free! Join now and register at no charge.

With The WorldConnect YouYour Experience Abroad. Your Way.

3 SPECIAL for AIS

customers

DataData7

Better Savingsfor short communication, you can send SMS instead of making a call.

5

6

8Roam the smart way with the AIS CALLCENTER 1175, 24-hour support to ensure your trip is problem-free.9

Choose your good roaming package before traveling. Save up to 94% on calls, SMS and EDGE/GPRS.

Pay only for what you use.* No charges for missed calls.*Except in Denmark

Always connect even when in a pinch.

4Free of charge for SMS reception when abroad.

Never miss a beat when abroad. Chat with friends, download and transfer data with the convenience of EDGE/GPRS.

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2 Traveling is always a bliss.Roam the world with your AIS GSM number.

1Sign up is free! Join now and register at no charge.

With The WorldConnect YouYour Experience Abroad. Your Way.

3 SPECIAL for AIS

customers

DataData7

Better Savingsfor short communication, you can send SMS instead of making a call.

5

6

8Roam the smart way with the AIS CALLCENTER 1175, 24-hour support to ensure your trip is problem-free.9

Choose your good roaming package before traveling. Save up to 94% on calls, SMS and EDGE/GPRS.

Pay only for what you use.* No charges for missed calls.*Except in Denmark

Always connect even when in a pinch.

4Free of charge for SMS reception when abroad.

Never miss a beat when abroad. Chat with friends, download and transfer data with the convenience of EDGE/GPRS.

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Asia 48 countriesAfghanistan Armenia* AzerbaijanBahrain Bangladesh BhutanBrunei Cambodia China, Peo. Rep. of

Cyprus East Timor GeorgiaHong Kong India IndonesiaIran Iraq IsraelJapan Jordan KazakhstanKorea, Rep. of Kuwait Kyrghyztan*Laos Lebanon MacauMalaysia Maldives MongoliaMyanmar Nepal OmanPakistan Palestine* PhilippinesQatar Saudi Arabia SingaporeSri Lanka Syria* TaiwanTajikistan* Turkmenistan United Arab EmiratesUzbekistan Vietnam, Soc. Rep. of Yemen, Rep. of*

Roaming CountriesWith our quality network, you can currently use the International Roaming Service in 210 countries worldwide.

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Europe 59 countriesAlbania* Andorra* AustriaBelarus Belgium Bosnia-HerzegovinaBulgaria Cayman Is. CroatiaCzech Rep. Denmark England (UK)Estonia Faroe Is. FinlandFrance Germany, Fed. Rep. of GibraltarGreece Greenland GuernseyHungary Iceland Ionian Is. Ireland, Rep. of Isle of Man Italy Jersey Latvia LiechtensteinLithuania Luxembourg MacedoniaMalta Moldova* MonacoMontenegro Netherlands Northern CyprusNorthern Ireland (UK) Norway Poland Portugal Romania Russia San Marino Scotland (UK)Serbia Slovak Rep. Slovenia Spain Sweden SwitzerlandThe Azores Is. Turkey Ukraine Vatican City Virgin Island (UK) Wales (UK)

‹ Roaming TipIn these countries, the roaming partner operators use satellite networks.

Asia 48 countriesAfghanistan Armenia* AzerbaijanBahrain Bangladesh BhutanBrunei Cambodia China, Peo. Rep. of

Cyprus East Timor GeorgiaHong Kong India IndonesiaIran Iraq IsraelJapan Jordan KazakhstanKorea, Rep. of Kuwait Kyrghyztan*Laos Lebanon MacauMalaysia Maldives MongoliaMyanmar Nepal OmanPakistan Palestine* PhilippinesQatar Saudi Arabia SingaporeSri Lanka Syria* TaiwanTajikistan* Turkmenistan United Arab EmiratesUzbekistan Vietnam, Soc. Rep. of Yemen, Rep. of*

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Australia & Oceania 12 countriesAustralia Cook Is. FijiFrench Polynesia Guam Is. MelanesiaMicronesia New Zealand Papua New Guinea Samoa Tonga Vanuatu, Rep. of

Africa 51 countriesAlgeria* Angola* Benin*Burkina Faso* Burundi* Cameroon*Cape Verde Central African Rep.* Chad*Comoro Is. Congo* Djibouti*DR Congo* Egypt Equatorial Guinea*Eritrea* Ethiopia Gabon*Gambia* Ghana Guinea*Guinea Bissau* Ivory Coast KenyaLiberia Libya* MadagascarMalawi* Mali* Mauritania*Mauritius Mayotte MoroccoMozambique Namibia Niger*Nigeria Reunion Rwanda*Senegal* Seychelles* Sierra Leone*Somalia* South Africa, Rep. of St. HelenaSudan* Tanzania* Togo*Tunisia Uganda Zambia*

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‹ Roaming TipIn these countries, the roaming partner operators use satellite networks.

North America 27 countriesBahamas Barbados BelizeBermuda Canada Costa RicaDominica Dominican Rep. EI SavadorFrench West Indies Grenada GuatemalaHonduras Jamaica Mart inique Mexico Netherlands Antilles NicaraguaPanama Puerto Rico SpitsbergenSt. Bathelemy St. Maarten Turks & Caicos Is.United States of America (US) US Virgin Is.West Indies

South America 13 countriesArgentina Bolivia BrazilChile Colombia Ecuador Falkland Is. French Guiana ParaguayPeru Suriname UruguayVenezuela

and Antarctica

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Using International Roaming Service in Japan, South Korea, North America and South AmericaMobile phone networks in Japan, South Korea, North America and South America differ from that in Thailand. Please verify if the destination country accommodates your device capabilities so that you can switch to a proper device before departure.

Using International Roaming Service in countries where the roaming partner operators use satellite networksRoaming in these countries requires a satellite network compatible handset to utilize the International Roaming Service.

‹ Roaming TipThe service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000.

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How to apply for International Roaming ServiceYou can apply for International Roaming Service free of charge through any of these channels.1. AIS CALL CENTER 1175, 24 hours a day2. AIS and Telewiz Shops3. Press or Press while in Thailand.

‹ Roaming TipsHow to use 3G handset in countries with 3G networksThe mobile phone network (2G) in Thailand is different from those (3G) in countries you are roaming with. In the case that you are unable to use the services, please switch “Network Mode” to 2G (850/900/1800/1900). Please refer to your handset user guides on how to select network mode.

Example BlackBerryMenu > Manage Connections > Mobile Network Options > Network Mode > 2GOr Menu > Option > Mobile Network > Network Mode > 2G

iPhone Setting > General > Network > Enable 3G > Off

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Great friendship starts with one small word.

“Sa-was-dee”

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How to Select Network Automatic Network SelectionWhen you switch on your handset while abroad, it will auto-matically connect to an International Roaming partner operator. If there are several International Roaming partner operators in the country you are in, your handset will select the operator with the strongest signal.

Manual Network SelectionYou can manually select a network on your mobile phone after comparing the services, such as network coverage and value added services. Please refer to your handset user guide for details on how to perform manual network selection.

‹ Roaming TipThe screen on your handset will display the selected network of roaming partner operator.

Great friendship starts with one small word.

“Sa-was-dee”

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Though none has named its price,

“THANK YOU”never fails to warm your heart.

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Using AIS GSM When Roaming AbroadHow to make an outgoing callWhen roaming, you can make an outgoing call to Thailand, to a local number in the country you are in, to a third country (an international call from the country you are roaming in) or to AIS GSM users roaming in the same country.

To make a callPress

Example : To make a call to Thailand To fixed line number 02 313 9999Press * ** To mobile phone number 081 824 3253Press * **

‹ Roaming TipSave up to 70% when calling back to Thailand with Call Home Service. Details, page 17

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Example : To make a local call while in USA to mobile phone number 310 345 6789Press * ***

Example : To make a call to AIS GSM number 081 821 0444 which is roaming in the same countryPress * **

How someone can reach you while you are roaming abroad

To make a callPress your number regardless of + or international access code and country code

Example : To make a call to your mobile phone number 081 821 0222Press

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How to make a call to AIS CALL CENTER while abroad

To make a callPress or * **

Certain countries and roaming partner operators allow you to call AIS CALL CENTER by pressing 1175. For more details, please refer to Home Short Code Service on pages29-33.

* You can press + instead of the international access code. ** 66 is the country code of Thailand. *** 1 is the country code of USA.

‹ Roaming Tip The service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or + 66 2 271 9000.

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“Sorry”Nothing works better than a sincere apology.

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‹ Roaming TipCheck service rates and roaming countries available for Call Home Service at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000.

Value Added ServicesEven while abroad, AIS International Roaming provides many value added services, placing convenience and connectivity at your finger tips.

Call Home Service Save up to 70% when calling to Thailand with Call Home Service. No matter where you are, you can express your feelings and show that you care. Talk more, pay less.

To make a call Press

Hold the line and press answer when you hear the incoming call.

When making a call through Call Home Service, the system will make a connection to the party you are calling. Once the receiver answers the call, the system will then connect to the phone and ring the caller with the number 081 900 0131 or Private Number.

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Example: Call back to Thailand with Call Home ServicePress Hold the line and press answer when you hear the incoming call.

While in Japan, if you wish to make a call to the number 02 123 4567

Press ‹131‹6621234567#…

1

While the call is being processed,

Please hold the line.

2

Press answer.

Press answer.

For an incoming call from abroad...3

4

You can enjoy talking with your loved ones.6

You have an incoming call from abroad, please wait

for a moment.You will not be changed for receiving

this call.

Bangkok

When the receiver answers the call, the system will then connect to the phone and ring the caller with the number 081 900 0131 or Private Number.

5

Hello

Ring

Ring

Ring

Ring

Ring

Ring

Caller

Caller

CallerCaller

Receiver

Receiver

Receiver

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‹ Roaming TipThe service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000.

While in Japan, if you wish to make a call to the number 02 123 4567

Press ‹131‹6621234567#…

1

While the call is being processed,

Please hold the line.

2

Press answer.

Press answer.

For an incoming call from abroad...3

4

You can enjoy talking with your loved ones.6

You have an incoming call from abroad, please wait

for a moment.You will not be changed for receiving

this call.

Bangkok

When the receiver answers the call, the system will then connect to the phone and ring the caller with the number 081 900 0131 or Private Number.

5

Hello

RingRing

Ring

Ring

Ring

Ring

Caller

Caller

CallerCaller

Receiver

Receiver

Receiver

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Example: to make a call to mobile phone number 081 927 5852 in Thailand.Press

International Voice Mail ServiceEven while roaming abroad, you can still access your voice mail anywhere, anytime.

Method 1 : To retrieve a voice mail with passwordTo utilize the voice mail service, you may obtain your personal password by the following different procedures.

To apply for, cancel or change your password - Call IVR (while in Thailand) Press on your handset.- Send an SMS* Key in your 4-digit password and send SMS to 9199.- Contact AIS CALL CENTER at 1175 or +66 2 271 9000.* You cannot cancel the service by sending SMS.

To retrieve a voice mail while roaming abroad1. Press or (Certain countries and roaming partner operators allow you to retrieve messages by pressing ‹99. For more details, please refer to Home Short Code Service on pages 29-33).2. Press your AIS GSM number (10 digits).3. Key in your 4-digit password.

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Service Rates

• Toapplyfor,cancelorchangeyourpassword- While in Thailand, the airtime rate is 3 baht per minute,

SMS is 2 baht per message.- While abroad, calls and SMS are charged at International

Roaming rates or SMS roaming rates from the country you are in to Thailand.

• Toretrieveamessagewhileroamingabroad.- Calls are charged at International Roaming rates from

the country you are in to Thailand.

Method 2 : To retrieve a voice mail without entering passwordPress

Service RatesCalls are charged at Call Home Service rates, helping you save up to 70%, from the country you are in to Thailand.

You can retrieve a Voice Mail without entering password only when you are roaming in the country where Call Home Service is available. Please check the available roaming countries for this service at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000.

‹ Roaming TipThe service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000.

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‹ Roaming TipThe service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000.

SMS Roaming ServiceThough you may be many miles away, you can still share your love and concern through SMS Roaming, easily, conveniently, anytime, anywhere.

To send a message1. Select “Write message” then type your message (maximum

160 characters in English and 70 characters in Thai per message).

2. Press

Data Roaming (EDGE/GPRS) ServiceExplore the world and enjoy the comfort of staying fully connected. Keep tabs on your email accounts, surf the web, share data and chat online using EDGE/GPRS.

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‹ Roaming TipsData Roaming (EDGE/GPRS)Using Data Roaming when abroad, you will be charged in Volume- Based principle (KByte, 1 MB = 1024 KB) rather than Time-Based principle (minute/hour) as you are using in Thailand. All EDGE/GPRS packages you use while in Thailand do not include the data service when roaming abroad.

Smart Tip for Smart PhonesSome handsets connect to Data Roaming all the time and auto-matically transfer data i.e stock market, weather forecast. It may incur undesirable expense. Please carefully study how your handsets perform before using the Data Roaming service and subscribe Data Roaming packages to make your trip abroad more money-saving.

How to work on EDGE/GPRSTo turn off EDGE/GPRS connection Press

To turn on EDGE/GPRS connection Press

To check EDGE/GPRS connection status Press

After you have turned off EDGE/GPRS, when you would like to turn it back on again, you have to restart your handset.

Service RatesNo service charge.

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MMS Roaming ServiceExpress your well-wishes with Multimedia Messages.Press

Service Rates• SendingMMS:MMSsendingrate+DataRoamingservice

charge (depending on file sizes)• ReceivingMMS:DataRoamingservicecharge

Call Management Enjoy the convenience of Call Management services so that you can always stay in touch with every vital contact.

• CallForwardingServiceYou can forward incoming calls to another Thai mobile or fixed line number.

To divert a call1. Select “Settings”.2. Select “Call Divert” or “Call Forwarding”, then the conditions

of Call Divert.3. Specify the phone number to be forwarded to.

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Service Rates

Forwarding number while abroadDivert all calls : Calls are charged at domestic rates of Call Divert.Divert on other conditions: Calls are charged at International Roaming Rates (outgoing call charge + incoming call charge, depending on the country you are visiting).

Forwarded number (in every condition of call divert)While in Thailand : No service chargeWhile abroad : Incoming call charge depending on the country you are visiting

• CallWaiting&CallHoldingServiceThese services alert you of another incoming call while you are already on a call. You can put the current call on hold and answer the waiting call, or make a new call and switch between the two.

‹ Roaming TipSetting Call Divert may vary from one handset to another. Please refer to your handset user guide for details on how to set Call Divert.

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To use this service• Toansweranotherincomingcallwhilealreadyonacall,

Press .• Toswitchtheline,press again.

Service RatesCalls charges are based on International Roaming rates of making and receiving calls while abroad.

• CallConferenceServiceTurn your AIS GSM into a mobile conference room with Call Conference Service. This service allows you to converse with up to six callers simultaneously. (Call conference maximum of 6 people is based on the mobile capability.)

Service RatesAirtime charges are applied to the party initiating the call at International Roaming rates as specified by the Interna-tional Roaming partner operator you are roaming with.

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• CallScreeningServiceCall Screening Service allows you to manage incoming calls more effectively. You can specify the welcome calls which you want to receive at all times, and the blocked calls which you do not want to receive. The service also sends you SMS to notify you of incoming blocked calls.

To applyAIS and Telewiz shops nationwide,AIS CALL CENTER 1175 or press

Service RatesMonthly fee: 30 baht (not including VAT) Customizing call screening: 3 baht per minute (not including VAT)You can only apply for or cancel Call Screening Service in Thailand.

• CallBarringServiceYou can block all incoming calls to prevent unwanted charges. Please follow the instructions in the next page to activate Call Barring Service before you travel abroad.

‹ Roaming TipThe service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000.

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To use this serviceTo activate barring of all incoming calls while you are abroadPress

To cancel barring of all incoming calls while you are abroadPress (Please do this each time you return to Thailand.)

To activate barring of outgoing international calls except to ThailandPress

To cancel barring of outgoing international calls except to ThailandPress (Please do this each time you return to Thailand.)

To change your passwordYour default password is 0000. You can change your password by following these simple steps:Press

Service RatesNo service charge.

• CLIThis service enables you to see the number of an incoming call.

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Home Short CodeIn some countries, you can contact AIS CALL CENTER by dialing 1175 and check your Voice Mail by dialing ‹99 as you do in Thailand.

Australia - YES OPTUS ✓ ✓ - VODAFONE ✓ ✓ - Telstra ✓ ✓Austria - Orange A ✓ ✓ - A1 ✓ x - T-Mobile A ✓ xBelarus - MTS BY ✓ ✓Belgium - Mobistar ✓ ✓ - B PROXIMUS ✓ xBulgaria - M-TEL GSM BG ✓ ✓Cambodia - MobiTel ✓ ✓Canada - Rogers ✓ ✓Chile - ENTEL PCS ✓ ✓China - China Mobile ✓ xCroatia - HR VIP ✓ xCyprus - Cyta Voda ✓ xCzech Republic - O2 CZ ✓ x - T-Mobile CZ ✓ x

Country Network AIS CALL International Display CENTER Voice Mail 1175 ‹99

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Denmark - TDC Mobile ✓ ✓ - TELIA DK ✓ ✓Egypt - MobiNiL ✓ x - vodafone EG ✓ xFinland - elisa ✓ ✓France - Orange F ✓ ✓ - F SFR ✓ xGermany - T-Mobile D ✓ x - Vodafone.de ✓ ✓ - o2-de ✓ ✓Greece - GR VODAFONE ✓ ✓Hong Kong - SmarTone ✓ x - CSL ✓ ✓ - 3 HK ✓ ✓ - 3 HTCL ✓ ✓ - CMHK ✓ ✓Hungary - Voda HU ✓ ✓Iceland - Vodafone ✓ ✓India - AIRCEL ✓ ✓ - INA 02 ✓ ✓ - INA 03 ✓ ✓ - INA 04 ✓ ✓ - INA 05 ✓ ✓ - INA 09 ✓ ✓

Country Network AIS CALL International Display CENTER Voice Mail 1175 ‹99

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- AIRTEL ✓ ✓ - Vodafone IN ✓ ✓Indonesia - TELKOMSEL ✓ ✓ - INDOSAT ✓ ✓ - XL ✓ ✓ - AXIS ✓ ✓Iraq - IRAQNA ✓ x Italy - VODAFONE IT ✓ x - I WIND ✓ x - TIM x ✓Japan - JP DoCoMo x ✓Kazakhstan - KCELL ✓ ✓Lithuania - Bite LT ✓ ✓Maldives - DhiMobile ✓ xMalaysia - Celcom ✓ xMexico - TELCEL ✓ ✓Netherlands - Vodafone NL ✓ x - T-Mobile NL ✓ ✓New Zealand - Vodafone ✓ ✓Norway - NetCom ✓ xPanama - PANCW ✓ ✓Philippines - GLOBE ✓ ✓Poland - Era ✓ ✓

Country Network AIS CALL International Display CENTER Voice Mail 1175 ‹99

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Portugal - Optimus ✓ ✓ - P TMN ✓ x Romania - Orange ✓ x - Vodafone RO ✓ ✓Russia - MTS ✓ ✓ - Beeline ✓ ✓Singapore - SPG-M1 ✓ ✓ - SingTel ✓ ✓ - STARHUB ✓ ✓Spain - MoviStar ✓ x - Orange ES ✓ xSri Lanka - Dialog ✓ ✓ - Mobitel ✓ ✓Slovak Republic - T-Mobile SK ✓ ✓Slovenia - SI.MOBIL ✓ ✓South Africa - Vodacom ✓ ✓Sweden - Telenor SE ✓ ✓ - TELIA ✓ ✓Switzerland - Swisscom ✓ ✓ - sunrise x ✓ - ORANGE ✓ ✓Taiwan - TAIWAN MOBILE ✓ ✓ - Chunghwa ✓ ✓Tunisia - TUNTEL ✓ ✓

Country Network AIS CALL International Display CENTER Voice Mail 1175 ‹99

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Turkey - TR TCELL ✓ x - vodafone TR ✓ xUnited - O2 UK ✓ ✓Kingdom - T-Mobile ✓ x - VODAFONE UK ✓ ✓Ukraine - UA-KYIVSTAR ✓ ✓ - MTS UKR ✓ ✓USA - AT&T ✓ ✓ - T-Mobile ✓ ✓

‹ Roaming TipThe service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000.

Country Network AIS CALL International Display CENTER Voice Mail 1175 ‹99

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‹ Roaming TipThe service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000.

SIM Replacement ServiceThis service arranges a new SIM card to be sent to you free of charge in the case of loss or malfunction while abroad. Simply contact AIS CALL CENTER 1175 or +66 2 271 9000 to deactivate your existing SIM card and be given details on how to receive a new one.

Check Subscribed Roaming PackageTo check your Roaming Package subscription;Press

* You will receive an SMS detailing your subscribed package and its validity period.

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Service RatesThe service rates are subject to change due to the change in exchange rates and the change in service rates of the International Roaming partner operators. Please check the latest rates at www.ais.co.th/roaming and AIS CALL CENTER 1175 or use our “Check Roaming Service Rates” through your phone.

Check Roaming Service RatesThe service enables you to check international roaming rates of any country by yourself wherever you are, abroad or in Thailand.

- To check Roaming Service Rates of any roaming country Press Ex: Singapore, press ‹111‹9‹65#… .

- To check Roaming Service Rates of the country you are currently visiting Press

* You will receive an SMS detailing the service rate of the country inquired.

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“Good Luck” A short greeting, carries countless good wills

and lifts up the spirit of others.

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Tips and Trouble Shooting

Things to do before traveling abroad1. Check that you have subscribed to International

Roaming Service before traveling.2. Be sure to pack your International Roaming Handbook

and your handset user guide.3. Be sure to pack your power charger and a universal plug

adapter, since power voltages and plug fittings abroad can differ from those in Thailand.

4. It is illegal in some countries to use a mobile phone without a car kit or handsfree set while driving.

5. You can get the latest information about the International Roaming Service such as network coverage, service rates on countries you are traveling to • AISCALLCENTER1175or+6622719000, 24 hours a day, everyday• AISShop•www.ais.co.th/roaming• E-mail:[email protected]

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Trouble Shooting 1. Unable to connect to the localnetwork in a roaming

country When you switch on your mobile phone and do not see any

network name on the screen, or it displays the warning, “Emergency Calls Only”, “Access Denied”, or “No Access”, it means that your handset cannot automatically connect to a local network.• Solution

- Try selecting a network manually by going to Manual Network Selection.

- If this still does not work, try moving to another location and repeat the first step.

- Remove the SIM card from your handset and insert it into another handset. If this works, the problem is with your handset. Alternatively, insert another SIM card into your handset and see if it works. If it does, your SIM card may be damaged.

- If your phone supports 3G network, switch Network Mode to 2G (details on page 9).

2. Abletoconnecttothelocalnetworkbutunabletomakeor receive calls • Solution

- Check whether Call Barring Service has been activated for either incoming calls or outgoing international calls. To cancel Call Barring Service, see pages 27-28.

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- Check whether you have correctly followed the instructions on how to make and receive calls on pages 13-15.

- Check whether you have an unpaid balance on your previous AIS statement.

3. IfyourphonehasalreadybeenconnectedtothenetworkbutitisunabletosendanSMS.• Solution

- Check if the configuration of Message Center Number on your phone is based on long numbers format,

+66 81 811 0888 or +66 81 831 0808.- Please refer to your handset user guides on how to set

Message Center Number.

4. LostorstolenhandsetorSIMcard• Solution

- Contact AIS CALL CENTER at +66 2 271 9000 to temporarily deactivate your SIM card.

Ifyouarestillunable to fix theseproblems,pleasecontactAISCALLCENTERat1175or+6622719000statingyourAISGSMnumber,thecountry youare roaming in, and thenetwork youare roamingwith togetherwithdetailsof yourproblem.Wewill pleased toassist you 24hoursaday,everyday.

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1. ALASKA 011 12. ALBENIA 00 3553. ALGERIA 00 2134. ANDORRA 00 3765. ANGUILLA 011 16. ARGENTINA 00 547. ARMENIA 810 3748. ARUBA 00 2979. AUSTRALIA 0011 6110. AUSTRIA 00 4311. AZERBAIJAN 00 99412. BAHAMAS 011 113. BAHRAIN 00 97314. BANGLADESH 00 88015. BARBADOS 011 116. BELGIUM 00 3217. BELIZE 00 50118. BENIN 00 22919. BERMUDA 011 1

International Access Codes And Country Codes Country International Country Access Code Code

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20. BHUTAN 00 97521. BOLIVIA 00 59122. BOSNIA-HERZEGOVINA 99 38723. BOTSWANA 00 26724. BRAZIL 00 5525. BRUNEI 00 67326. BULGARIA 00 35927. BURKINA FASO 00 22628. BURUNDI 00 25729. CAMBODIA 006 85530. CAMEROON 00 23731. CANADA 011 132. CAYMAN IS. 0 23833. CHILE 00 5634. CHINA 00 8635. COLOMBIA 90 5736. COSTARICA 00 50637. CROATIA 99 38538. CUBA, REP. OF 119 5339. CYPRUS 00 35740. CZECH REP. 00 42041. DENMARK 00 4542. DIEGO GARCIA 011 246

Country International Country Access Code Code

‹ Roaming TipYou can press + instead of international access code.

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43. DOMINICAN 011 144. ECUADOR 00 59345. EGYPT 00 2046. EL SALVADOR 0 50347. ESTONIA 00 37248. ETHIOPIA 0 25149. FALKLAND IS. 01 50050. FIJI 05 67951. FINLAND 00 35852. FRANCE 00 3353. FRENCH GUIANA 00 59454. FRENCH POLYNESIA 00 68955. GABON 00 24156. GEORGIA 810 99557. GERMANY 00 4958. GHANA 00 23359. GIBRALTAR 00 35060. GREECE 00 3061. GREENLAND 0 29962. GRENADA 011 163. GUADELOUPE 00 59064. GUATEMALA 00 50265. GUYANA 001 59266. HAITI 00 50967. HAWAII 1 808

Country International Country Access Code Code

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68. HONDURAS 00 50469. HONG KONG 001 85270. HUNGARY 00 3671. ICELAND 00 35472. INDIA 00 9173. INDONESIA 001 6274. IRAN 00 9875. IRAQ 00 96476. IRELAND 00 35377. ISRAEL 00 97278. ITALY 00 3979. IVORY COAST 00 22580. JAMAICA 011 181. JAPAN 0061 8182. JORDAN 00 96283. KAZAKHSTAN 810 784. KENYA 000 25485. KIRIBATI 00 68686. KOREA, NORTH 99 85087. KOREA, SOUTH 001 8288. KUWAIT 00 96589. LAOS 00 85690. LATVIA 00 371

‹ Roaming TipYou can press + instead of international access code.

Country International Country Access Code Code

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91. LEBANON 00 96192. LESOTHO 00 26693. LIBYA 00 21894. LIECHTENSTEIN 00 4195. LITHUANIA 810 37096. LUXEMBOURG 00 35297. MACAU 00 85398. MACEDONIA 99 38999. MADAGASCAR 00 261100. MALAYSIA 00 60101. MALAWI 101 265102. MALDIVES 00 960103. MALTA 00 356104. MARSHALL IS. 011 692105. MARTINIQUE 00 596106. MAURITIUS 00 230107. MEXICO 98 52108. MOLDOVA 810 373109. MONACO 00 377110. MONGOLIA 00 976111. MOROCCO 00 212112. MOZAMBIQUE 00 258113. MYANMAR 00 95114. NAMIBIA 09 264115. NAURU 00 674

Country International Country Access Code Code

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116. NEPAL 00 977117. NETHERLANDS 00 31118. NETHERLANDS-ANTILLES 00 599119. NEW CALEDONIA 00 687120. NEW ZEALAND 00 64121. NICARAGUA 00 505122. NIGER 00 227123. NIGERIA 009 234124. NIUE 00 683125. NORWAY 095 47126. OMAN 00 968127. PAKISTAN 00 92128. PANAMA 00 50129. PAPUA NEW GUINEA 05 675130. PARAGUAY 002 595131. PERU 00 51132. PHILIPPINES 00 63133. POLAND 00 48134. PORTUGAL 00 351135. PUERTO RICO 135 1136. QATAR 0 974137. REUNION 00 262138. ROMANIA 00 40

‹ Roaming TipYou can press + instead of international access code.

Country International Country Access Code Code

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139. RUSSIA 810 7140. SAUDI ARABIA 00 966141. SENEGAL 00 221142. SEYCHELLES 00 248143. SINGAPORE 001 65144. SLOVAK 00 421145. SLOVENIA 99 386146. SOLOMON IS. 00 677147. SOUTH AFRICA 09 27148. SPAIN 07 34149. SRI LANKA 00 94150. ST. LUCIA 00 1151. ST. VINCENT 011 1152. SURINAME 00 597153. SWAZILAND 00 268154. SWEDEN 009 46155. SWITZERLAND 00 41156. TAIWAN 002 886157. TANZANIA 00 255158. THAILAND 005 66159. TOGO 00 228160. TONGA 00 676161. TRINIDAD & TOBAGO 011 1162. TUNISIA 00 216163. TURKEY 00 90

Country International Country Access Code Code

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164. TURKS & CAICOS IS. 0 1165. TUVALU 14 688166. UGANDA 00 256167. UKRAINE 810 380168. U.A.E. 00 971169. UNITED KINGDOM 00 44170. U.S.A. 011 1171. URUGUAY 00 598172. UZBEKISTAN 810 998173. VANUATU 00 678174. VATICAN CITY 8 39175. VENEZUELA 00 58176. VIETNAM 00 84177. YEMEN, REP. OF 00 967178. YUGOSLAVIA 99 381179. ZAMBIA 00 260180. ZIMBABWE 110 263

‹ Roaming TipYou can press + instead of international access code.

Country International Country Access Code Code

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