Content Marketing That Converts
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Transcript of Content Marketing That Converts
Content Marketing That Converts
Michael BrennerNewsCred – Head of Strategy@BrennerMichael
Agenda
• The key factors for content marketing success
• The core components of a content marketing strategy
• How to utilize content across the buyer journey
• Companies doing it right
@BrennerMichael
Just 3 Things . . .
The world has changed.
Most content stinks.
@BrennerMichael #THINKCONTENT
Attract people through stories they love.
Content today must compete with pictures of
babies and kittens.
@BrennerMichael
@BrennerMichael #THINKCONTENT
Content marketing trends
@BrennerMichael
@BrennerMichael
11
#ThinkContent
@BrennerMichael
12
I have no patience for useless things.@BrennerMichael
Content MarketingSuccess
Building a SuccessfulContent Strategy
Companies Doing It RightUtilizing Content Acrossthe Buyer Journey
@BrennerMichael
4.75 billion piece of content are shared
1.8 billion photos are uploaded and shared
500 million tweets are posted
700 million snapchats are sent
Every single day…
5,00078%
94%44%90%
marketing messagesper day
“Do Not Call” list
skip TV ads
direct mail never opened
of emails never opened
We tuneout the noise.
@BrennerMichael
@BrennerMichael
Content Marketing is all the marketing that’s left!
Seth Godin, 2008”
“
@BrennerMichael #THINKCONTENT
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@BrennerMichael
“The buyer journey is nothing more
than a series of questions that must be answered.
- IDC -”@BrennerMichael
Awareness Consideration Preference
Online Communities
Search Engines
eBooks
Email Newsletters
Editorial Articles
White Papers
Podcasts
Case Studies
Online Videos
Webcasts
Virtual Trade Shows
Product Literature
Trial Software
Online Vendor Demos
Begindecision process
Makedecision
Identify business problem Establish
requirements/ build RFP
Align IT with business
objectivesExplore
technology options
Research solutions
Determine solution strategy Assess ROI
Research products/ vendors
Build short list
@BrennerMichael
Ann Handley: “Take your brand out of the story. . . . . .Make your customers the hero.”
Our Natural Instinct
ContentMarketing
BrandPurpose
WhatCustomers
Want
Charity
@BrennerMichael
Joe Pulizzi: “Don’t build your house on rented land.”
- Publish On Your Own Content Hub -
@BrennerMichael
The Promise of Content Marketing:
To earn your audience . . .
. . . versus buying it!
@BrennerMichael
“We need to stop interrupting whatpeople are interested in and be what people are interested in.
- CRAIG DAVIS -”
@BrennerMichael
How brands can become consumed with their story, not their customers.
Unique Point of View Trap
@BrennerMichael #THINKCONTENT
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@BrennerMichael #THINKCONTENT
Key factors to content marketing success:
1. Documented content strategy and mission statement
2. Have someone accountable for content
3. Consistently publish quality content
4. Map content to consumer journey
5. Balance Paid, Owned, and Earned Media
6. Focus on Content Subscribers
7. Track Content Marketing ROI
Give yourself a grade . .
Best Practice R Y G
Have a documented content strategy?
Have someone managing content
Content hub maps to the consumer journey
Publishing quality, volume and variety
Social activation of content
Paid distribution
Focus on Content Subscriptions
Measurement template / ROI defined
Overall:
D
Content MarketingSuccess
Building a SuccessfulContent Strategy
Companies Doing It RightUtilizing Content Acrossthe Buyer Journey
@BrennerMichael
Why is it Important to Have a DocumentedContent Marketing Strategy?
Source: CMI
• Thinking and acting like a publisher
• Delivering content your audience wants
• Managing content as an asset (with an ROI)
What is a Content Marketing Strategy?
@BrennerMichael
Content Marketing Mission Statement
Become a destination for [target audience] interested in [topics]. To help them [customer value].
This will help us [content marketing goals]
• Earn your audience’s attention vs. just buying it
• Reach, engage and convert NEW buyers
AmEx Open Forum Example: Help Small Businesses Do More Business. To become the largest source of inbound leads.@BrennerMichael
Content Marketing Roadmap
•Budget•Destination•Frequency•Amplification / Optimization•Collaboration (Who does what)
Discovery Destination Team Topic ModelsCustomerJourney
KPIs /Reporting
Optimization
•Business Case•Current State•Budget
•Branding/Design•Platform•Firm Integration
•Who Does What?•Agency•Distribution
•Structure•Topics•Types
•Content by Stage•Conversions•Subscriptions
•Define report•Who / When?
•Content•Platform•Distribution
@BrennerMichael
Show me the money!@BrennerMichael
Building The Business Case1. Reach early stage buyers
• Fair “Share of Conversation” • % Unbranded Search traffic on your website• Banner effectiveness at driving brand visits• Cost of advertising / search landing pages with low organic and social traffic• Cost of organic and social website traffic vs. paid
2. Engage new buyers with your brand• Time spent, Bounce rate on content vs. advertising landing pages• Cost / Repeat visits, Time engaged with your brand• Subscribers, value per subscriber
3. Conversions you would have never reached• Cost per lead, Pipeline touched, Cost per registration (content or events), Cost per
sale• Content % source of leads• ROI vs. Avg. Marketing ROI@BrennerMichae
l
Define Content Marketing Roles and Functions
ContentMarketer /
EditorStrategizes,
writes,and oversees
content projects to
ensure brand consistency and alignment with
business objectives.
CommunityManager
Distributes
contentacross social
channels, engages online
communities, and contributes to
content projects.
DesignerBrings content to
lifethrough the user experience and
rich visuals.
Contributors
Any content
creator-blogger,
photographer, designer — who contributes to your project.
SEO / PaidSpecialist
Manages the paiddistribution of content online.
AnalyticsDefines best/
worst performers,
conversion
optimization and
measurement
communications.
CurationFines and re-
purposes the best
content from your
business and
from around the
web.
@BrennerMichael
Consider Your Destination and Branding
@BrennerMichael
Design Structure
1) Categories across the top show visitor what space you are in
2) Images help humanize the site and break text
3) Published content horizontally shows frequency (add dates and authors)
4) Share buttons encourage social sharing
5) Mid-stage offer on right6) Newsletter/subscription sign
up
@BrennerMichael
@BrennerMichael
A Successful Content Marketing Strategy Key Takeaways:1. Commit to publishing content that your customers actually
want
2. Figure out what questions your customers ask (Google) what content they share (Social) and what channels they use
3. Start publishing content
4. Distribute the winners (paid, email and organic social)
5. Measure and optimize what works
6. Thank Michael Brenner . . . (Your Welcome!) jk
Content MarketingSuccess
Building a SuccessfulContent Strategy
Companies Doing It RightUtilizing Content Acrossthe Buyer Journey
@BrennerMichael
60-70% of marketing contentgoes completely unused.
*Sirius Decisions
@BrennerMichael
@BrennerMichael
Behind every piece of bad content is an executive who asked for it.
@BrennerMichael
TWEET THIS!
Conduct a Content AuditA Content Audit will help you:• Give you a true sense of scale• Identify gaps• Seize opportunities for content repurposing• Determine performance issues• Evaluate content quality• Improve your information architecture
Download this template now!
Look at Content by Buyer Stage
Early StageMiddle StageLate Stage
66% 28%
Early-Stage Content
Late-Stage Content
Middle-Stage Content
6%
@BrennerMichael
Reach, Engage and Convert the Right People.
Early-stage Searches
Middle-stage
Brand Searches
Search / Social Volume
What is Content Marketing?Why is content marketing
important?(10-3000 X)
How Do I Create a Content Marketing Plan
That Works(2-10 X)
Who is the best Content
Marketing provider?
@BrennerMichael
What Are We Going to Talk About? Defining Topics
@BrennerMichael
Xyz Early Xyz
Late Xyz Xyz
Persona Questions/Concerns
Xyz
Middle Xyz Xyz
Keywords
Xyz Early Xyz
Late Xyz Xyz
Persona Questions/Concerns
Xyz
Middle Xyz Xyz
Keywords
Stage
Stage
@BrennerMichael
Utilize the Right Mix of Content
Custom ContentShare on-brand stories and recipes which are
created specifically for your brand.
Community ContentLeverage content from customers, employees,
influencers that grows and engages your
community.
Licensed ContentBoost credibility, publishing cadence, and
direct traffic with a high-volume of fully-
licensed, compliant content.
@BrennerMichael
How to Rank for SEO?
Volume
Number of posts on the
topic
Value
The best answer on the
internet
Variety
Text, images, video, slides
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Distributing Your Content“Even great content needs a
push!”
Average Hollywood movie splits 40-50%production with 50-60% distribution
@BrennerMichael
Content Marketing ROI is 4X our traditional marketing spend.
”
“
Julie Fleischer, Kraft
@BrennerMichael
We shifted investment from advertising to content marketing so we could
shout louder than we spend.
Beth ComstockCMO, GE
”
“
@BrennerMichael #THINKCONTENT
Define Key Measures and Targets
Download this template now!
@BrennerMichael
Organic and Social: Up and to the Right
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
Traffic from Organic, Social & Referrals
Uniq
ue V
isit
ors
@BrennerMichael
Focus on Subscriptions Drove Conversions
Appropriate Offers
Focus on Subscriptions
Measure And Report Out Each Month
@BrennerMichael
Content MarketingSuccess
Building a SuccessfulContent Strategy
Companies Doing It RightUtilizing Content Acrossthe Buyer Journey
@BrennerMichael
20 Amazing Examples of Brand Content Marketing Hubs
AMEX OpenForum
Mission: Help Small Businesses Do More Business.
Approach: Publish every day, authoritative voices, community =
Outcome: The largest source of inbound leads.
@BrennerMichael
CapGemini Content-Loop.com• Licensed content on Linked
Sponsored updates
• Drives to branded Content Loop
• Offers to deeper content
• Recommendations to connect with experts
Results:~1M visitors / year+ 3K new LinkedIn followers per week+ High Quality Leads+ Sales / ROI
Maersk
• Amazing photos that appeal to their audience
• Thousands of likes per post
• Massive Brand Engagement, Loyalty
@BrennerMichael
GE Science Vines
Wistia Videos
• Engaging How To Videos
• Strong Call To Action
• Content = New Subscribers
@BrennerMichael
@BrennerMichael
3 Tips For Content That Converts:
1. Stop promoting. Create for real people.
2. Be the best answer on the internet.
3. Focus on subscriptions and CTA
Your audience wants stories.Created just for them.
Will you give it to them?
[email protected]@BrennerMichael