Content Architecture in Action
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Content Architecture “In Action”
CSApplied 2013 (#csauk) Cleve Gibbon (@cleveg) CTO, Cognifide
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…to create digital properties at the speed of Wordpress the scale of Salesforce, and
the simplicity of Google.
Just over five years ago, a customer asked me, to give them the ability to…
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Change Content
TeamsValue
Digital
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Content Managed Web Site
Digital Content Platform
Content Management
System
Web Managed Solution
10+ Digital properties
Content Management Ecosystem
Digital Platform
1000+ Digital
Properties
Multi ChannelWeb Channel
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Content Architecture
Why What How
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Why content architecture?To enable digital and content agility.
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Digital ContentCustomer Experiences
Aggregation API
Archiving Audit
Authoring Distribution
Inventory Lifecycle
Localisation Management
Measurement Modelling
Personalisation Search
Syndication Taxonomy Translation Workflow
Analytics Automation Campaigns CMS CRM eCommerce Email Mobility Multi-Channel
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Digital Agility
• Train and tracks are tightly coupled systems that are high efficient.
• Cars and the road are loosely coupled systems the provide more flexibility.
• Digital agility requires organisations to place more value on flexibility.
• Companies must experiment, to learn, to optimise customer experience.
Source: http://dachisgroup.com/wrangling-complexity-the-service-oriented-company/
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typical starting point for digital transformations
first step towards intelligent processes Intelligent processes
requires intelligent content.
1
Intelligent content has to be
designed for.
2
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ManageMeasure
Make
Strategy Architecture
Production
Content agility strives for small, frequent, and value-driven learning cycles.
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Content Management Challenges
• More content through increased interactions
• Increased complexity through experimentation
• Fewer resources to manage more content
• Multiple channels along which content must flow
• Vast amounts of content trapped within systems
• Rate of production is exponential
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But we know…
• There’s a lack of awareness around what’s happening
• Serious organisational change hurdles
• Misplaced focused on technology to solve problems
• Both processes and people need to change
• Structured and meaningful content is on the rise
• Content is a strategic business asset
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What is content architecture?The time and place for continuous and collaborative content design.
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Strategy Architecture Management
It’s where ‘design thinking’ for content takes place.
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Content Architecture
• The design phase for content management
• Models structured and meaningful content
• Defines author experience for content creators
• Maps editorial workflows from production to delivery
• Specifies APIs to take content everywhere
• Outline a technical architecture to satisfy the design
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Content Modelling“You can create good experiences without knowing the content. What you can’t do is create good experiences without knowing your content structures.”
Mark Boulton http://www.markboulton.co.uk/journal/structure-first-content-always
“A content model is a formal representation of structured content as a collection of content types and their inter-relationships.”
Cleve Gibbon & Rachel Lovinger http://www.slideshare.net/cleveg/content-modelling-2013-lite
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officeContact
pressReleaseContact
articleContact
Articleheadingsubtitledate
authorcategoriessourceUrl
OfficecitycontinentimageUrl
attachmentdescription
ContactfirstNamelastNameemail
officescategoriescontact
Press ReleasetwitterUrlfacebookUrl
Maplatitudelongitude
titledescription
officeMap
News Article
What's going on today within the partnership.
Option 1
Option 2
Option 3
Text Area
Property 1Property 2Property 3
Properties
Division 1Division 2Division 3
Divisions
EmbargoesPublishing detailsRetirement options
Lifecycle
Help & Support
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Author Experience
“A bad author experience will lead to an even worse customer experience.”
Cleve Gibbon Excerpt from Content Everywhere, Sara Wachter-Boettcher
Mark Boulton http://www.markboulton.co.uk/journal/structure-first-content-always
“CMS - the software UX forgot.” !“The answer is to improve the author experience in the CMS.”
Karen McGrane Excerpt from Content Strategy for Mobile
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We must invest in the UX for producing content; The “Author Experience”
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Workflow
“Workflow - essential as part of any healthy design and content work life balance.”
“Workflow drives the streamlining of author experiences, verification of content model,
user permissions and roles, and the validation editorial the processes.”
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Audit
Research
Strategise
Benchmark
Analyse
Plan
Define
Structure
Categorise
Create
Route
revise
Approve
Format
Tag
Test
Publish
Evaluate
Archive Update
Personalise
Translate
Localise
Transcreate
Workflows differ by sector, organisation, department & maturity.
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Applying content architecture.Think big, start small.
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Alignment
Content
Context UsersContent
Wireframes, Blueprints
Metadata, Taxonomy, Thesauri
Labelling, Navigation, Search
Content Inventories & Mapping
Information architecture
Content Models, Author Experience, WorkflowStructured, Reusable & Personalised Content
Content Administration, Asset Organisation
Role-Based Content, Permissions
Content Scale, Storage, Analytics
Content architecture
Mind the UX, content & technology gap
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Assurance
Competency
Assurance
Capability
Syndicate Multi-channel
Translate Localise
Personalise Publish
Optimise Author
…
Train Mentor
Workshop Skills Assess
Pair Accredit
…
Roadmap Police Punish Inspect Adapt
Scrutinise Milestone
…
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Approach: Capability LedCapability
Competency
Assurance
Value
WhenIn
crea
sed
Ris
k
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Approach: Assurance LedCapability
CompetencyAssurance
Value
When
Lower, Managed Risk
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Agencies
Enable agencies, to produce better content,
that increases customer engagement.
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In Summary
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In Summary
Content architecture is where content design takes place. !Make space for content architecture within your projects. !There is no clear cut set of roles and responsibilities, across strategy, architecture and management. Who cares? !This is a maturing field, so let’s grow with it!
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Resources
For more details:
1. http://www.slideshare.net/cleveg/defining-content-architecture
2. http://www.slideshare.net/cleveg/why-content-model
3. http://www.slideshare.net/cleveg/content-modelling-2013-lite
!
!