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Business Process Software for the Transportation Industry

by EBE

Managing the abundance of

paperwork associated with

servicing repairs of

containers including sending estimates,

waiting on approvals, tracking status and

billing completed repairs is an extremely

costly and labor intensive process. With

EBE’s SHIPS Container Repair document

management solution, container repair

companies can now automate these tasks

to achieve improved efficiencies, reduced

labor costs and increased customer

satisfaction.

Generating and tracking estimates has never been so easy.

Traditionally, once the inspection of a

container is complete, an estimate is

manually created and sent to the customer

for approval. Once sent, there are no

systems in place to track the status of that

estimate. With SHIPS, the estimate is

generated from the container repair

company’s current container management

software and sent to the SHIPS document

management workflow. SHIPS then prints

a bar code of the repair number and a

Integrated workflow solution saves time, eliminates redundancies and improves profitability.

change of status box on to the estimate. A

cover sheet is then created by SHIPS. The

documents are then either faxed or emailed

to the customer, depending on

the customer preferences that are stored in

the customer master file.

The transaction is time and date

stamped and suspended until the repair

order is returned. Based on defined

timeframes, SHIPS will query suspended

estimates awaiting approval and alert

appropriate personnel of outstanding

transactions.

Approved estimates flow through SHIPS automatically.

When the estimate is returned, it is audited

and then sent to the repair shop via fax,

email or internet. Based on the repair

facility’s infrastructure, the estimate may be

sent as a workflow item allowing the repair

facility to complete, suspend, or change the

estimate. All transmitted documents are time

and date stamped so reports on repair

times may be tracked and escalated based

on business rules.

Container Repair Managementintermodal solution

Container Repair Managementintermodal solution

MANAGER

Container RepairPROCESS

MANAGER

Estimate Created in Repair Company

Container Management System

Repair Facility

Billing Dept.

Intermodal Customer

Repair Order

Repair Estimate

Repair Documents

6

1

3

5

4

7

2 Invoice & Repair Documents

Master files updated

8

1. Container Management Software generates Repair estimate and passes through SHIPS Workflow where document is time and date stamped.

2. SHIPS sends estimate to customer.

3. Customer returns approved estimate.

4. SHIPS tracks and routes estimate to repair facility.

5. Repair facility completes repair and returns repair order.

6. SHIPS gathers and validates all supporting documents and sends to billing or exception queue for processing7. Billing Dept. generates invoice and sends it along with all supporting documentation to customer.8. Master files are then updated to Repair Company Container Management System.

1

7

8

6

5

4

3

2

Faster billing cycle improves cash flow.

As the repair is completed, the

documents are then faxed, scanned or

entered via the internet back into SHIPS.

SHIPS then reads and verifies the bar

coded documents and forwards the

completed repair documents to the

appropriate billing queue based on

pre-determined business rules.If SHIPS

recognizes a check in the “Exceptions

Box”, the repair order is placed in an

exceptions queue for review prior to the

billing process. Once the exception has

been processed it is then sent back to

SHIPS for validation and forwarded on

to the billing queue.

For the routine orders, SHIPS

validates the repair estimate and

matches it to the invoice for

processing.SHIPS rendition printing

capability merges the invoice with the

supporting documents and then sends it

to the customer for payment via fax,

email, Immediate Document Exchange

or postal service.

Real time monitoring and comprehen-sive reporting capabilities provides visibility, accountability and improved productivity.

With SHIPS container manage-

ment workflow applications, there is no

need to review every document and

transaction in process. It continually

monitors all workflow queues and

generates reports of all activity. Your

personnel are alerted to only those

documents that are outside specified

thresholds. All other estimates and

repair orders are processed automati-

cally. Your personnel now only needs to

manage the 20% which are flagged as

exceptions as opposed to 100% of the

workload- freeing up their time to do

more productive tasks.

SHIPS container repair document management workflow automates, tracks and manages all of your paperwork and moves it through your system quickly.

Find out how you can streamline your

estimate and repair process, bill quicker and improve your bottom line!

Call us at 1-800-447-0612 or visit us atwww.ebeships.com

EBE TechnologiesFounded in 1973, EBE Technologies has evolved as the clear market leader providing integrated business process management solutions to more than 300 industry leading transportation companies. Our solutions automate and streamline labor intensive, operational tasks to deliver improved operational efficiencies, unparalleled customer service and increased profitability.

Leaders in the Business of Process Management Solutions