2019

Event FAQ NYE on the Cahill Expressway 2019

Contact details: General event enquiries: enquiries@nyecahillexpressway.com / 0459 958 213

Ticketing specifc enquiries: 1300 762 545

QUESTION RESPONSE

Ballot and ticketing FAQ

Who is Oztix? Oztix is an Australian owned and operated independent online ticketing company that sells tickets for events on behalf of artists, venues, festivals and event promoters. Oztix has been engaged to manage ticket services for the NYE on the Cahill Expressway 2019 event.

Will I require an Oztix account? You do not require an Oztix account to register for the ticket ballot. If you are successful in securing tickets, you will need to create a free Oztix account.

Do I have an Oztix account already?

If you have previously purchased tickets through Oztix, you will already have an Oztix account. If you have an existing account the website will notify you. If you can't remember your password, you can reset your password via your registered email address.

When will I know if I was successful in the ballot?

If successful, you will be emailed between 14 October and 22 November. You will be asked to ‘redeem’ or ‘decline’ your tickets. You will then have two weeks to redeem your tickets (up to 5). If you do not redeem within two weeks the tickets will go back into the draw. Make sure you check your inbox and spam folder regularly.

When will I receive my tickets? Tickets are sent via email immediately after the redemption process has been completed. If tickets are not received within 2 hours after the redemption process was completed please log into your Oztix account and ensure the process was completed in full. Make sure you check your inbox and spam folder regularly.

Unsuccessful applicants will be notifed on the 22nd November.

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QUESTION RESPONSE

How many tickets can I request? You do not need to specify a number of tickets when you enter the ballot. You only need to select the session time you would like to attend (either 9pm or midnight). If you are contacted as a ballot entry winner, you will be asked to redeem your tickets. At that point, you will be able to redeem up to fve (5) tickets to your chosen session.

How many tickets are available? There are approximately 2,700 general admission tickets available for each session. Successful ballot entrants will be drawn at random until there are no tickets left.

How many accessible tickets are There are approximately 480 accessible tickets available. Successful available? entrants will be drawn at random until there are no tickets left. If

successful, you will be able to redeem up to fve (5) tickets.

When does the ballot close? 11:59 Monday 30 September 2019.

Do I have to be a NSW resident to Yes. enter the ballot?

What information will I need to To enter the ballot you will need a valid email address, your name, a enter? mobile number and your post code.

How many times can I enter the You can only enter the ballot once. Multiple entries from the same ballot? email address or alternative email address owned by the same

person will be deemed ineligible.

How do I redeem my tickets? If you are successful at winning tickets to the event, you will receive an email. You will then have two weeks to redeem your tickets (up to 5). If you do not redeem within two weeks the tickets will go back into the draw.

How much do the tickets cost? All tickets to the event are free.

I have been allocated tickets but No. Tickets are not transferrable. Please select the option to decline can no longer attend. Can I give your tickets in the successful applicant notifcation email sent or my tickets away? contact enquiries@nyecahillexpressway.com.

What if I can no longer attend? If you have redeemed your tickets but can no longer attend, please email us at enquiries@nyecahillexpressway.com so we can redistribute your tickets.

Can I request additional tickets? No. You can only redeem up to fve (5) tickets for your chosen session. All other tickets have been allocated.

Can I change session times? No. You can only redeem tickets to the session you requested. All tickets have been allocated.

I found tickets for sale online - will No. Any ticket found for sale online will be cancelled by Oztix and these tickets be accepted at the reissued to a valid ballot entrant. event?

Am I able to pick up my tickets in No. You will need to print your tickets and bring them with you to person? the event.

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QUESTION RESPONSE

Accessibility FAQ

I require accessible seating. How When applying for tickets online, make sure you enter the dedicated do I apply for this? Accessible Ballot.

Can I change to an accessible ticket?

If you have been successful in securing tickets but have accessibility needs, please contact us directly at enquiries@nyecahillexpressway.com.

Please contact us as soon as possible as seats in the accessible area are limited.

What are the arrangements for An Accessible Viewing Area and toilet facilities will be available at people with limited mobility at the event. the event?

What are the transport If you have been successful in securing tickets in the accessible arrangements for people with ballot, you will be contacted directly by event staf to confrm limited mobility at the event? transport arrangements.

Does NYE on the Cahill Yes. An Accessible Viewing Area and toilet facilities will be available Expressway 2019 have space at the event. To apply for accessible tickets make sure you enter the allocated for wheelchair users? Accessible Ballot.

I’ve been injured, can I change my tickets?

If you have been successful in securing tickets but have accessibility needs, please contact us directly at enquiries@nyecahillexpressway.com.

Please contact us as soon as possible as seats in the accessible area are limited.

Is the Pre-Party wheelchair accessible?

The Pre-Party area is accessible for wheelchairs using a ramp, however the site is on grass and isn’t perfectly even. An accessible entry gate can be used to bypass the Pre-Party area to the roadway where desired.

What are the closest public Martin Place station is 1km from the Macquarue Street gate on a transport hubs to the gate entry? paved surface. Crowds are expected.

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QUESTION RESPONSE

Getting to and from the event FAQ

Is event parking available? No. Please visit https://transportnsw.info for information on how to plan your trip.

Is public transport included in my No. For more information on public transport options please visit ticket? https://transportnsw.info

Where is the nearest taxi rank? Road closures are in place throughout the CBD on New Year’s Eve. You are encouraged to utilise public transport. Please plan your trip ahead of time https://transportnsw.info.

Where is the event entry? Entry to the event is located on the corner of Conservatorium Road and Macquarie Street. You will be required to queue on the grassed area adjacent to Macquarie Street prior to entry. There is NO access via Cumberland Street Steps, Macquarie Street Steps, the Royal Botanic Gardens Walkway or the Circular Quay Elevators.

What time does each session start / fnish?

Sessions open to patrons at 6:30pm for the 9pm freworks and 9:45pm for the midnight freworks. You will be required to pack up and exit immediately after the freworks display has concluded for both sessions.

What time can I queue for each You can queue for each session from within the NYE Pre-Party session? (grassed area on the corner of Conservatorium Road and Macquarie

Street). The Pre-Party opens to patrons at 3:00pm.

What/where is the NYE The grassed area at the corner of Macquarie Street and Pre-Party? Conservatorium Road.

When does the Pre-Party start? This year we will be hosting a NYE Pre-Party from 3pm as you queue to enter. Join the party any time before your session opens and enjoy music, entertainment, food and beverages while you wait!

Security and prohibited items FAQ:

Will there be security on site at Yes. the event?

What is the security process at the entry?

All guests and their belongings will be subject to a search by licenced security staf on entry to the venue. On arrival you will be asked to show your ticket before entering the queueing area adjacent to Macquarie Street. Before entering the event site your belongings will be thoroughly searched and your ticket will be scanned. An express lane is available for patrons not carrying bags and other personal items.

What if I’m caught trying to bring If prohibited items are found, you will be refused entry to the event. in prohibited items?

Are pass outs allowed? No. Once inside the venue, pass outs are not allowed.. Should you need to leave before the end of your session you will not be allowed to re-enter.

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QUESTION RESPONSE

Can I bring alcohol into the No – this is an alcohol free event. event?

Are there any restrictions on what Yes. Please see below list of prohibited items: I can bring into the event? • Glass, cans or metal containers

• Alcohol or illicit drugs

• Any liquids – empty plastic bottles can be reflled with water for free inside the event

• Bags / backpacks larger than A3 in size - excludes prams

• Hard shell eskies and picnic baskets or cooking appliances

• Metal utensils

• Folding chairs greater than 15cm in height

• Furniture – Including tents, gazebos or infatables

• Drones, professional cameras, recording equipment, tripods and selfe sticks

• Sporting equipment – including balls, bicycles or skateboards etc

• Musical instruments

• Umbrellas

• Fireworks or explosives

• Weapons of any kind

• Animals - excluding authorised assistance animals

• Clothing, banners or fags that may be deemed to contain ofensive or inappropriate advertising materials

• Any items deemed to present a safety risk by event security

As well as anything else deemed by event management to cause nuisance or ofence.

Can I bring my own food and drinks in?

Outside food is permitted into the event site although you are encouraged to check the full prohibited items list for restrictions on bag sizes, glassware, utensils etc. No liquids of any kind are permitted through the entry gates – however empty bottles can be flled for free within the event and non-alcoholic drinks can be purchased.

Can I smoke at the event? No. The event is smoke free.

I need to bring medication Yes. Please ensure the medication remains within its original into the event with me – is this packaging and you notify event security at entry of any sharps or allowed? other medical items within your belongings.

Will there be medical on site? Yes. Please advise event security immediately if you require assistance.

What happens if my child is lost? Please stay calm and report to event security immediately.

Are animals allowed into the Only authorised assistance animals will be permitted within the event area? event. Please register your assistance animal prior to attendance by

emailing enquiries@nyecahillexpressway.com

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QUESTION RESPONSE

General event FAQ:

What kind of food and beverages are available on the night?

A range of food and non-alcoholic beverages are available within the event. For specifc menu or dietary enquiries please contact enquiries@nyecahillexpressway.com

Will there be vegetarian, vegan Yes. However should you have severe food allergies we recommend and gluten free options? bringing your own food items with you.

Is there a bar inside the event for No. This is an alcohol free event. purchasing alcohol?

Will there be an ATM on site? No. Please ensure you come prepared.

Will there be free water available Yes. Bottle re-fll stations will be available in both queueing and within the event? event areas.

Will there be toilets within the Yes. Unisex and accessible toilets are available within the event site. event?

Will there nappy changing Yes. facilities at the event?

Will there be entertainment at the Yes. A range of free family friendly entertainment activities will be at event? the event.

How does the weather afect the The event will proceed unless it is unsafe to do so. You are event? encouraged to come prepared for the forecasted weather as neither

the queueing or event areas have shade or shelter. We recommend bringing a rain jacket as umbrellas are prohibited. There is a chance the freworks may not proceed if weather interferes.

Is there a dress code for the No - however we recommend you check the weather forecast event? and dress accordingly. As no pass outs are permitted you are

encouraged to come prepared.

Where can I fnd a schedule of If you look on sydneynewyearseve.com there is a schedule of the the night? freworks for NYE.

Terms and Conditions View the full Competition Terms and Conditions at rms.events/nye

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