CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003....
-
Upload
tamia-strutt -
Category
Documents
-
view
213 -
download
0
Transcript of CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003....
![Page 1: CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.](https://reader034.fdocuments.us/reader034/viewer/2022051819/55170dd6550346f5558b53c7/html5/thumbnails/1.jpg)
CONTACT CENTER.RO
![Page 2: CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.](https://reader034.fdocuments.us/reader034/viewer/2022051819/55170dd6550346f5558b53c7/html5/thumbnails/2.jpg)
Contact Center Ro has been successfully operating on the
market since March 2003.
Started in Cluj-Napoca (Romania), in October 2005 has opened
a branch office in Bucharest; in 2007 a new branch office will be
open in Sibiu.
Contact Center Ro mission is to provide inbound and outbound
services for the E.U. and the Romanian market.
Contact Center Ro offers call center services with highly
trained personnel, advanced technological solutions and very
appealing prices.
In 2005 Contact Center Ro has achived a certification ISO9000
![Page 3: CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.](https://reader034.fdocuments.us/reader034/viewer/2022051819/55170dd6550346f5558b53c7/html5/thumbnails/3.jpg)
Prices include all the costs (agents, supervisors, account, voice
and datas transport from Milan, hardware, software) out of the
initial training for the supervisor (from 700 to 1.500 euro) and
for the first group of 8 agents (80 to 150 euro/agent)
Our prices :
inbound services from 0,34 euro cents per minute;
outbound services from 9,75 euro per hour.
![Page 4: CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.](https://reader034.fdocuments.us/reader034/viewer/2022051819/55170dd6550346f5558b53c7/html5/thumbnails/4.jpg)
P E O P L E
![Page 5: CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.](https://reader034.fdocuments.us/reader034/viewer/2022051819/55170dd6550346f5558b53c7/html5/thumbnails/5.jpg)
![Page 6: CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.](https://reader034.fdocuments.us/reader034/viewer/2022051819/55170dd6550346f5558b53c7/html5/thumbnails/6.jpg)
More than 220 well educated agents handling contacts in:
•English
•Italian
•French
•Spanish
•German
•Hungarian
•Romanian
20 Supervisors/Team leaders
More than 2.400.000 calls handled per year
Calls from 13 nations (Italy, Uk, Ireland, Belgium, France, Spain, Norway, Finland, Sweden, Germany, Austria, Hungary, Romania).
![Page 7: CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.](https://reader034.fdocuments.us/reader034/viewer/2022051819/55170dd6550346f5558b53c7/html5/thumbnails/7.jpg)
S T R U C T U R E
![Page 8: CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.](https://reader034.fdocuments.us/reader034/viewer/2022051819/55170dd6550346f5558b53c7/html5/thumbnails/8.jpg)
CLUJ NAPOCA site
![Page 9: CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.](https://reader034.fdocuments.us/reader034/viewer/2022051819/55170dd6550346f5558b53c7/html5/thumbnails/9.jpg)
More than 200 stations (104 stations in Cluj Napoca, 58
stations in Bucharest, 52 in Milan)
Multipurpose stations (in/out-bound) Terminal Windows/ PC
Win200/XP
Phones by Infomaster, Alcatel 4400
CITRIX Presentation Server
ISDN E1 telephone connection
Internet connections via four 2Mb dedicated channels IPVPN –
MPLS technology
Telephone connections via VOIP technology
![Page 10: CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.](https://reader034.fdocuments.us/reader034/viewer/2022051819/55170dd6550346f5558b53c7/html5/thumbnails/10.jpg)
S E R V I C E S
![Page 11: CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.](https://reader034.fdocuments.us/reader034/viewer/2022051819/55170dd6550346f5558b53c7/html5/thumbnails/11.jpg)
Inbound Contact Center
•Courtesy calls
•Help desk
•Complains
•Client overflow
•Multi languages services
Market Research
Telemarketing
Back office
![Page 12: CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.](https://reader034.fdocuments.us/reader034/viewer/2022051819/55170dd6550346f5558b53c7/html5/thumbnails/12.jpg)
C L I E N T S
![Page 13: CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.](https://reader034.fdocuments.us/reader034/viewer/2022051819/55170dd6550346f5558b53c7/html5/thumbnails/13.jpg)
•Ryanair (airlines)
•Somedia (media - Gruppo L’Espresso)
•Finint (Wester Union agent in Italy)
•Philips Morris
•Aqua
•Dinamiche
![Page 14: CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.](https://reader034.fdocuments.us/reader034/viewer/2022051819/55170dd6550346f5558b53c7/html5/thumbnails/14.jpg)