consumer.vic.gov.au

Renting in VictoriaResidential Tenancies Act 1997

consumer.vic.gov.au

Consumer Affairs Victoria

Consumer Affairs Victoria is the state’s consumer affairs regulator,

helping create a competitive and fair marketplace for businesses

and consumers.

• Renting, buying and selling property

• Shopping, refunds, guarantees

• Scams, door to door and phone sales

• Owners corporations

• Retirement village living

Rooming houses - definition

One or more bedrooms

in a:

• house• apartment• unit• hostel

4 or more residents• sharing facilities• may share bedrooms

Being rented to:

Rooming houses must be…

• Registered

• Safe

• Clean

• Minimum standards

Hotline: 1300 365 814

The bond

• All bonds must be lodged at the:

Residential Tenancies Bond Authority (RTBA)

• Bond transfer – use the form

Also check with DHS

Condition report

Must be given to tenant when a bond is taken

• Tenant has 3 days

• Write down all problems

• Take photos

Urgent repairs

Landlord must fix urgent repairs immediately

If no response or not done, tenant can: • organise repairs up to $1800

o keep receiptso landlord has 14 days to reimburse

• or ring CAV for help

Examples (see renting guide for all urgent repairs):

- blocked toilet (health risk)- no hot water (loss of amenity)- electric wires are exposed (unsafe)- external door lock does not work (unsafe)

Non-urgent repairs

Use Notice to Landlord form

Landlord has 14 days to fix if not done: report to CAV

If the tenant causes the damage report it to the landlord. The tenant will have to pay for the repair.

Tenants are not responsible for fair wear and tear.

How we can help

• Tenancy inspectorso non urgent repairso rent increase assessments

• Dispute resolution

• Information sessions

Regional Offices: Morwell, Geelong, Warrnambool, Ballarat, Mildura, Bendigo, Wangaratta, Broadmeadows, Dandenong.

More informationMore information

consumer.vic.gov.au

1300 55 81 81

Victorian Consumer & Business Centre 113 Exhibition St, Melbourne and regional centres