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SMART Surfing! Consumer Awareness Online
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SMART Surfing! Consumer Awareness Online
Online Credit Reports,a good thing to do.
www.annualcreditreport.com
Take Charge! CaliforniaBe Smart.
Be Safe.
Be Heard.
800.952.5210 www.takechargeca.ca.g
ov
Do your homework.
Be sure to read the fine print BEFORE you buy (This can be harder to locate on a web site than when you buy in person.
Don’t leave your credit card number on a computer where someone else can access it (i.e. Library Computer Lab).
Beware sites that offer some sort of reward or prize in exchange for your contact information or other personal details. If an offer seems to good to be true, it probably is!
Do not reply to spammers, for any reason.
Remember that YOU decide what information about yourself to reveal, when, why, and to whom.Source: www.eff.org/wp/effs-top-12-ways-protect-your-online-privacy
Online Safety: DO’s AND DON’TS
Online Credit Reports,a good thing to do.
www.annualcreditreport.com
Do Your Homework @ Your Library!Research a product:Consumer Reports
www.hbpl.org
Look at a business rating:Better Business Bureau
www.bbb.org
Check a business license:http://www2.dca.ca.gov/pls/wllpub/wllquery$.startup
Smart Shopping Online Do you know the seller’s reputation? Have you read the “About Us” statement? Is the company an authorized seller?http://www.bbb.org/online/• What are the shipping costs?
For more further information on legal protection for consumers, visit the American Bar Association website at: www.safeshopping.org
Do you know the seller’s reputation?
• What are others saying?www.epinions.comwww.bizrate.com• Is the website still a valid address? Is contact information available? Most reputable e-sellers have a toll-free number. If the site has only an email address and no phone number, start an email or instant message dialogue with the people running the site before you buy. Shop businesses with a physical store location.•What is their return policy? A good online seller will permit you to return items and get a full and immediate refund.
What are the Shipping Costs?
How Do I Research a Product or Service?•Consumer Reports
Available in magazine format or online through the library’s Research Databases: www.hbpl.org•Better Business Bureau http://www.la.bbb.org•amazon reviews www.amazon.com•epinions www.epinions.com•tripadvisor www.tripadvisor.com•Bizrate www.bizrate.com
Online Scams Internet auto sales scam: “Send your Moneygram deposit made out to our agent’s personal name and your car will be delivered in 5 days.”
Online dating scamsOther scams
Bank of America Scam“There is a problem with your account.”
amazon.com Scam
“Confirming your order”
Beware of Other Scams •Census Scam
•Jury Duty Scam•Health Care Scams
Companies such as HealthcareOne/Elite Healthcare, Consolidated Workers Association, and Smart Data Solutions/American Trade Association, have all recently come under
fire from state regulators for peddling worthless coverage or discount medical plans—instead of actual insurance—to thousands of consumers.
•Work at Home Scams•Rental Scams
Dispute Resolution: Department of Consumer Affairs-Orange County 951.782.4263
email: [email protected] www.takechargeca.ca.gov
If there’s a problem…
Computer Coaches
Computer Coaches are available Mon-Sat, during most library open hours.
Please call ahead to confirm availability of a coach. 714-842-4481 Select #6 on phone tree.
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