Consumer Handbook - noidapower.com · The Company executed an Agreement with the erstwhile U.P....

Consumer

Handbook

NOIDA POWER COMPANY LIMITED

Release Date

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Table of Contents

About Us ............................................................................................................................................................... 3

Mission, Vision & Values ...................................................................................................................................... 4

Our Services .......................................................................................................................................................... 5

Getting a New Connection ...................................................................................................................... 5

Change of Name (Transfer of an Installation) ........................................................................................ 5

Disconnecting & Reconnecting Power Supply ....................................................................................... 6

Changing Sanctioned Load ...................................................................................................................... 6

Testing of Meters .................................................................................................................................... 7

Modes of Payment .................................................................................................................................. 7

24x7 Call Centre ....................................................................................................................................... 8

Energy Conservation & Safety Issues .................................................................................................................. 9

Tips on Energy Conservation................................................................................................................... 9

How to Save Electricity ........................................................................................................................... 9

Save Electricity during Summer Season ................................................................................................. 9

Safety Precautions during Monsoon/Rainy Season ............................................................................... 9

Safety Tips ............................................................................................................................................. 10

Consumer Grievance Redressal Forum ............................................................................................................. 11

Corporate Social Responsibility (CSR) ............................................................................................................... 11

Frequently Asked Questions (FAQ’s) ................................................................................................................. 12

Power Consumption Guide ................................................................................................................................ 16

LT & HT Tariff ...................................................................................................................................................... 17

Contact Details ................................................................................................................................................... 20

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About Us

Company Profile

Noida Power Company Limited distributes power in Greater Noida, near Delhi in Uttar Pradesh, which is being developed

as an industrial hub and urban settlements. The Company reaches out to a population of about 7 lac spread across

hamlets, villages and a new township spanning an area of 335 sq. km.

The Company is a joint venture between the RP-Sajiv Goenka Group, a leading business house in India and Greater Noida

Industrial Development Authority, an autonomous body of U.P. Government responsible for town planning and

infrastructure development. The venture marks the strategic entry of the Group into privatized distribution of electricity

in North India.

The Company started its operations in December 1993 under a 30-year license from U.P. Government.

Operations

The Company executed an Agreement with the erstwhile U.P. State Electricity Board (now U.P. Power Corporation

Limited) in November 1993 for transfer of the supply arrangements and sourcing of bulk power. Currently, the peak load

served is 180 MVA as against 18 MVA in 1994-95, reflecting a steady increase in consumer demand.

The customer base has expanded from 4677 in 1993 to 54795 in March 2012. The rural population provided with

subsidized electricity consumes 12% of the energy demand and has agriculture as the main source of income. Otherwise,

the load profile is dominated by large and heavy industries that constitute 63% of energy sale and contribute as much as

70% of the Company’s income. Urban, institutional and smaller industrial consumers account for the balance business.

Services

The principal role of Noida Power is that of a service provider to support economic and lifestyle activities. Building an

efficient and reliable delivery system thus assumes top priority to provide supply dependability. That Greater Noida is

witness to the setting up of world-class manufacturing by multinationals like Honda Cars, Yamaha Motors, New Holland

Tractors, LG Electronics, ST Microelectronics, India Exposition Mart, GSC Toughened Glass etc., and is also home to an

upwardly mobile residential population, underscores this point further.

The Company maintains and operates round-the-clock emergency services to deal with supply-related complaints and

undertakes rectification works. The facilities have been reinforced by establishing a Call Centre that provides 24-hour

messaging services to consumers and improves trouble call monitoring. Complaint management is computerized, enabling

call tracking from start to finish and generation of ‘exception’ reports.

Streamlined administrative procedures, on-time delivery of new supply and billing consistency are the other facets of

service that define the Company's inter-relationships with customers. Organizational processes and hierarchical

responsibilities are designed to meet the demand for service in every aspect, including settlement of customer claims.

In addition to internal measurements, the Company relies on independent surveys as an annual feature to assess the

customers’ feedback on their perception of service quality. Based on the findings, process and systemic deficiencies are

addressed to bridge the gap between expected and actual performance levels.

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Mission, Vision & Values

Mission

To create an exciting workplace for our employees, to be an excellent service provider to our

customers and a preferred business enterprise for our partners and society.

Vision

We shall strive to remain as one of the best power distribution companies in the country, while

maintaining Customer Satisfaction Index of 90%.

Values

Good ethics is good business.

Customer is the most important person.

Work with mutual trust, respect and collaborative practices.

A learning organization, which believes in being best in class.

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Our Services

Getting a New Connection

For a new connection, you are required to fill up the Application Form and submit it at the Customer Care Centre along

with necessary documents. In case any help is needed, the person staffing the Reception Counter will be glad to be of

assistance to you.

Apart from the Application Form, your application should contain the following documents:

Customer Category Document Required

Urban Possession Letter

Photographs

ID Proof

Industrial

B & L Form

SSI Registration (in case of Small Scale Industries)

Agricultural

Kisan Bahi copy - as proof of ownership

B&L Form

No Objection Certificate from other owners of Tube well

Follow Through

Once you have submitted the above documents, make sure you have collected an acknowledgment of receipt of the

Form from the Reception.

In case installation or alteration of service required, an inspection along with verification for previous outstanding

dues may be carried out at site.

Kindly ensure that you or your accredited representative is present at the site during the inspection.

A provisional Offer-cum-Bill stating the terms and conditions for acceptance of your application and details of charges

involved, shall be issued at the Head Office.

You are required to kindly deposit the amount mentioned in Estimate-cum-Bill to the Cash Counter at Alpha-1 Sector

office.

After all necessary terms and conditions are complied with; installation/alteration of connection will be carried out.

Meter will then be fixed and sealed and supply subsequently energized.

Change of Name (Transfer of an Installation)

If you want that the name, in which your existing connection is registered, should be changed, please go through the

following instructions:

Change Applicable for the following cases:

Sale of property

Succession of property

Change in the nature of constitution of the consumer (e.g. partnership to Limited liability company)

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Application

You are required to apply to NPCL for transfer of ownership or changing name of consumer in format prescribed by UPERC.

You may download the Application Form from this website or alternatively obtain the same from our Customer Care

Centre at Sector Alpha-1.

Requirements

Your Form should accompany

Registration deed in case of transfer of property

Succession Certificate or Magistrate's Order in case of succession

Incorporation Certificate (in case of a Company) or Registration (in case of Firms)

If the connected load is more than 25 kW, fresh agreement needs to be signed on a stamp paper of the value of Rs.

100/-.

Please note that a fresh Security Deposit would have to be deposited in the name of the new account.

Disconnecting & Reconnecting Power Supply

Supply can be disconnected due to following reasons:

1: Nonpayment of dues

2: Denying access to the premises for inspection

3: Theft of electricity

4: Un-authorized use of electricity

5: Drawing load more than sanction load

Disconnection of installation due to non-payment of bill will be done at the cutout of the premises or at the pole or from

pillar boxes. Disconnection date is mentioned on the Electricity Bill cum Notice issued to the consumer on monthly basis.

If the consumer produces clear proof of payment, the installation will not be disconnected.

Reconnection

Reconnection of electricity is done once reason for the disconnection is removed and after completing necessary

formalities i.e. Clearing dues, paying penal dues etc. along with depositing following reconnection charges:

Installation Type Charges

LT Supply

< 5 kW Rs. 300/-

≥ 5 kW Rs. 550/-

HT Supply Rs. 1000/-

Changing Sanctioned Load

Consumers should periodically review their connected load. If additional electrical equipment is used, then consumer

should approach to increase their sanction load to avoid damage of equipment and penalty. The procedure for sanction

of additional power is the same as for a New Installation except that dues, if any, shall be cleared before sanction of

additional power. During the agreement period (normal or extended), the consumer is entitled to get the contract

demand/sanctioned load reduced (after completing 2 years of existing connection or after 2 years of last reduction of

load) by executing a fresh agreement.

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Testing of Meters

Company has installed tested, highly advanced meters at consumer’s premises. Company periodically tests meters to

ensure accuracy. However, if consumer wants to find out accuracy of his/her meters, then he/she may approach NPCL,

Customer Care Center, Alpha-1st. Consumer need to deposit following meter testing fee, after which Meter testing team

will test their meter in their premises and test result will be handed over to the consumer.

Single Phase: Rs.95

Three Phase: Rs.155

CT Meters: Rs.1000

If still consumer is not satisfied, then he/she may approach NABL Accredited Meter Testing Laboratory situated at Sector

– 37, Greater Noida, Near Overhead Water Reservoir.

Applicable charges shall be paid by the consumer for getting their Energy Meters tested as per the rules & regulations of

the Laboratory.

Modes of Payment

Cash Payment

Cash Payment of upto Rs.20,000/- can be made at Cash Counter of NPCL Customer Care Centre, Opposite Ryan

International School, Sector Alpha-1.

Payment are only accepted between 10:00 A.M. to 03:00 P.M. from Monday to Friday

Cheque Payment at KIOSK Installed at following NPCL Locations:

Customer Care Office, Sector Alpha-1 (Opposite Ryan International School)

NPCL Office at Sector Omega–1 (Opposite Senior Citizen Society)

Payments can be made every day between 08:00 A.M. to 08:00 P.M.

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Online Payment (with Payment Modes)

Consumers can pay their bills online (24x7) over internet by just logging on the website of Noida Power Company Limited

which is https://www.noidapower.com

Consumers can pay online using:

Credit / Debit Card

Internet Banking (Savings Account)

Cash Card

For making online payment, consumers need to register on NPCL website by providing simple details like:

User ID/Email Address (Should be valid email id for further Communications)

Password (Consumer should provide a password and should remember it for future login’s)

Consumer Number (printed on Hard copy of NPCL Bill)

Contract A/C (printed on Hard copy of NPCL Bill)

Contract Number (printed on Hard copy of NPCL Bill)

Phone Number (this is an optional field)

Mobile Number (Consumers Mobile Number for getting SMS for Billed Amount, Payment Due date, etc.)

Payment through RTGS/NEFT

Payment through RTGS/NEFT can be made at following account:

Name of Beneficiary NOIDA POWER COMPANY LTD

Beneficiary Address Commercial Complex, Block–H, Alpha–2 Sector, Gr.Noida City, G.B.Nagar, U.P.

Name of Bank YES BANK LTD

Address of The Branch 11/48, Shopping Centre, Diplomatic Enclave, Chanakyapuri, New Delhi

Branch Code & Account No 002580700000041

IFS (RTGS) CODE YESB0000025

24x7 Call Centre

For attending customer complaints more effectively, NPCL has introduced IVRS (Integrated Voice Response System)

wherein consumers can log any type of complaint (e.g. No Supply, Bill Related, Meter related, etc.). Also, through IVRS

itself, consumers can find out about status of their Bill/ Payment.

https://www.noidapower.com/

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Consumers can call on 0120-2333555 or 0120-2333888 for availing above mentioned facilities.

Energy Conservation & Safety Issues

Tips on Energy Conservation

How to Save Electricity

Use CFL’s and LED’s instead of Bulb.

While coming out of the room/house, switch off lights & fans.

Do not unnecessarily open the door of the refrigerator.

Use ISI Mark Cables & Switches for better efficiency.

Purchase (BEE Marked) Star Rated appliances for increased efficiency.

Use Solar Water Heaters

Save Electricity during Summer Season

If temperature of air conditioner is set to 24⁰C, it saves around 10%-15% of electricity.

Close all windows & doors while turning on Air Conditioner.

Clean Air Conditioner Filter at least once a month so that less electricity is consumed.

Before installing Air Conditioner, get the wiring thoroughly inspected by authorized person.

Analyze the actual load and intimate NPCL official to increase/augment the load as required.

Grease/Oil fans & motors at least once a year for increased efficiency of equipment’s and less consumption of

electricity.

Use latest farming techniques for saving electricity and necessary load evaluation of motors used should also be done.

Motivate children to play outdoor games, it will not only improve their health but you can also save electricity during

that time frame.

Safety Precautions during Monsoon/Rainy Season

Create awareness amongst children to stay away from electrical equipment’s like: Feeder Pillar Box, Poles of Street

Light, etc.

Do not extend unauthorized line from Meter, this may lead to put excess load on meter & may result in accident.

Save Meter box from excessive Heat & Water.

Before Monsoon, get your electrical wiring tested by licensed Electrical Contractor.

Turn off the main switch if you observe water dripping over the Meter Box.

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If you observe any incident pertaining to Sparking in Meter or Feeder Pillar Box, kindly report the incident as soon as

possible on 0120-2333555 or 0120-2333888.

Always use Safety Shoes & Safety Gloves while touching electrical equipment’s, Electrical Wires, Fuse Box, do not

touch it bare handed.

Maintain distance from Poles of Street lights, Meter Cabin & Feeder Pillar Box if you observe sparking from any of

them.

Safety Tips

Report instantly for open Feeder Pillar Box to NPCL Call Centre on 0120-2333555 or 0120-2333888.

Do not touch or let children touch the open Feeder Pillar Boxes.

Maintenance of Equipment’s used in houses should be regularly done by authorized personnel.

Install ELCB (ISI Marked) in Main Panel Box.

Get the actual load analyzed by authorized Electrical Contractor and if required application for augmenting the load

should be submitted to NPCL, this is a very easy task & will also reduce chances of accidents which may happen due

to overloading.

Replace damaged equipment or wiring immediately.

Entering into the premises of Electrical Substation without permission is prohibited & may result in serious

punishments under law.

Touching the Electrical Installations inside Electrical Substation may lead to accident/death.

For complaints pertaining to Electricity theft, kindly report the matter to Mr. Samarjit Mohanty, Manager (LCC) on

[email protected] or report the same to our Call Centre on 0120-2333555 or 0120-2333888.

In case of electrical accidents, do the following steps:

o Turn OFF the main Supply Switch Immediately

o Insulate yourself with a dry board or insulating material before removing the person in contact with the live part.

o Immediately call for a doctor and proceed to give artificial respiration to the victim till medical assistance arrives.

mailto:[email protected]

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Consumer Grievance Redressal Forum

An independent forum, called the Consumer Grievance Redressal Forum (CGRF), has been set up under Section 42 (5) of

the Electricity Act, 2003 for redressal of consumer grievances regarding any dispute, other than theft or unauthorized use,

in accordance with the guidelines specified by the Uttar Pradesh Electricity Regulatory Commission (UPERC).

If a consumer is not satisfied with the resolution of grievances by the Noida Power Company Limited, he/she can lodge a

complaint with the Forum at the following address:

33/11 KV Sub-Station

Builders Area, Omega 1 Sector

Greater Noida City- 201308

Following are the members of the CGRF:

Mr. Gaur Chandra Chairman & Judicial Member

Mr. Rich Pal Singh Technical Member

Mr. Rajiv Goyal Officer of the Licensee

The members of the forum will be available at the above mentioned address on all working days between 10.00 AM to

5.00 PM. The forum will address all complaints related to supply and billing, but not cases concerning

pilferage/theft/unauthorized use of electricity, which will be dealt by separate authorities.

Consumers, who are not satisfied with the decision of the Forum, may represent their case to the Ombudsman appointed

by UPERC at:

Electricity Ombudsman NEDA Bhawan, 3rd. Floor Vibhuti Khand, Gomti Nagar Lucknow-226010 Telephone No: 0522-2720856 Fax: 0522-2720857

Corporate Social Responsibility (CSR)

NPCL, a power distribution utility while touching and impacting everyone’s life by proving quality power to all segments

of consumers, goes beyond its business domain and acknowledges the importance of gender equality as an intrinsic aspect

of development. To overcome the archetypal gender disparity, the Company has been working in the field of “women

empowerment to self- reliance” since many years. Illiterate women, school drop outs, handicapped, who cannot go out

of their village, poor, who never had access to education have been the primary target of this initiative. Company not only

educates them on alphabets, simple arithmetic but also provides them vocational training after doing need assessment

study. Women like Kalavati of village Kheri of 77 year old, who has made a dent in the dogmatic approach of the society.

She could now write and read Hindi and communicate with outsiders easily, Rita who has opened own “beauty parlours”

in her village. Company has trained and involve educated youths who act as vanguards of rural reform in commercial

activities instead of using outsourced agencies in its activities, which creates win-win situation for consumers-service at

door step, youth- earning opportunity in their village.

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Frequently Asked Questions (FAQ’s)

Q. How to apply for a new service connection?

Collect Application form either from NPCL head Office or download the same from the website. Fill in application form,

duly attaching the requisite documents like B&L form, Possession certificate. On receipt of provisional-estimate-cum-bill

for new service connection charges, deposit the same by way of Cash (up to Rs.20,000/-), Banker's cheque, Demand Draft.

Service apparatus will be installed within the following time limits:

Domestic /Commercial Connections in Township area - 7 days

LT industries - 15 days

High Tension supply - Within 3 days from the submission of energisation

clearance from Directorate of Electrical Safety

Q. How to shift meter from its current location?

Submit application on plain paper at NPCL office enclosing therewith a copy of last paid bill. Be pent on a Pre-scheduled

date and time when inspection will be carried out by NPCL for ascertaining involvement of work. Make payment against

the bill to be handed over to you by NPCL at the earliest. NPCL will complete the work within seven days from the date of

receipt of payment.

Q. How to resolve supply-related complaints on power interruptions or unsatisfactory voltage profile?

Register the complaint at NPCL's helpline no. +91-120-2333555 or +91-120-2333888 along with 10-digit consumer number

printed at the upper left corner of your electricity bill and one complaint number will be intimated to you for future

reference.

NPCL fault-repairing crew will attend to the cause of the complaint and resolve the same within the following time limits:

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Fuse Calls 4 hours

Overhead line breakdowns 8 hours

Underground cable faults 16 hours

Transformer failure 24 hours

Voltage problem 24 hours, in case of local problems

Q. How to report about unsafe electrical installations?

Inform NPCL officials (Manager (Operations)/Assistant Manager/Executive) over telephone numbers 2326559/60/61 and

the unsafe installations will be visited within three days from the date of receipt of complaint.

Q. How to address the problem of frequent tripping of MCB or blowing of fuse?

Contact a Licensed Electrical contractor (L.E.C.) to locate the cause. If there is a fault/defect in your wiring installations,

rectify the same.

If the load of your installation is more than the load allowed by NPCL, please apply for enhancement of load by filling up

a form available at NPCL office or download the same from the website.

Q. When shall I expect the first electricity bill after installation of meter?

First electricity bill is delivered within 60 days of installation of meter. In case of non-delivery please contact our help desk

at our Customer Care Centre, opp. Ryan International School, Sector Alpha-1 with the "consumer number" indicated on

the top left side of the invoice you received while applying for the connection.

Q. How do I make payment when I have not received the electricity consumption bill?

If the bill is not delivered within 15 days after the meter reading, you can avail a copy bill from the Billing Help Desk at our

Customer Care Centre, opp. Ryan International School, Sector Alpha-1 City upon production of your consumer number.

You can deposit payment within the due date specified in the bill at our Cash Offices or Drop Box.

Q. How bills are delivered?

Bills are delivered through courier service every month.

Q. What is the meter reading system?

Every month meter readers go door-to-door and record readings in Hand Held Instruments (HHI) / Common Meter

Reading Instruments (CMRI). Meter reader is required to update the readings in the Meter Card attached to your meter.

Meter readings fed in the HHI/CMRI are uploaded in our Billing Servers for processing and bills are subsequently raised.

Q. Why is my meter not read regularly?

Any one of the following can be the reasons:

(i) Your premises is vacant and kept locked for days together or remains locked during the daytime resulting in

inaccessibility of meter to the meter reader.

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(ii) Discrepancy in address in our database with the actual may result in meter reader's missing out your premises. If you

observe such shortcomings in the address (as printed in bill), please be brought to the notice of Executive (Commercial)

at NPCL Customer Care Centre immediately for corrections or you may left your mobile number at your premises &

suitable time of your availability.

Q. How are bills prepared if the meter is not read?

If meter is not read for whatever reason, average bill is raised which subjected to adjustment on receipt of actual meter

reading in the subsequent months. For domestic connections, average bills are raised on the basis of previous three

months consumptions. For non-domestic consumers average bills are raised on average consumption of last 3 months or

based on load (if previous consumption pattern is not available). Average bills are required to be paid within the due dates

like normal bills raised on actual consumption.

Q. Why sometimes electricity bills seem to be high?

The increased consumption may be attributable inter-alia to the following reasons:

Defective appliance - Electrical appliances viz. air-conditioner, refrigerator, geysers, water pumps, washing machine etc.,

should be checked and repaired immediately if found defective.

Defective wiring installation - Good quality electrical wiring installation with proper current rating should be used.

Defrayed wiring installation would lead to additional electricity consumption.

Unauthorized extension - Unauthorized extension of your electrical wiring connecting to different or adjacent installation

would increase the electricity consumption recorded by your meter.

For above, you may have it checked by a Licensed Electrical Contractor.

Incorrect meter readings - You would appreciate that a meter reader reads a large number of meters in a day. Hence,

mistakes though occasionally may happen in taking readings of meters. If you notice wide abnormality is recorded

consumption of the meter, in comparison with the previous consumption, kindly bring it to the notice of the Executive

(Commercial) of the Company at Customer Care Centre, opp. Ryan International School, Alpha-1 Sector, Greater Noida

City.

Defective energy meter - Energy meters are tested for accuracy specified in Indian Electricity Rules. It may develop fault,

leading to incorrect registration of consumption. In such instances, where there is a wide variation in recorded electricity

consumption in comparison to the previous occasions and if you have any doubt about the metering accuracy you may

approach Executive (Commercial) of the Company at our Customer Care Centre, opp. Ryan International School, Alpha-1

Sector, Greater Noida City.

Q. Why does the period of meter reading vary?

You would appreciate that it is logistically difficult to read all the meters on the 30th/31st day. Hence there can be a

variation of 3-5 days in meter reading period which may result variance in consumption.

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Q. Can one make cash payments of electricity bills?

Cash payment upto Rs.20,000/- are accepted.

Q. Can bills be paid partly by cash and partly by cheque?

Full payments are accepted either by cash or by cheque.

Q. Why "Payment shall not be accepted by cheque" appearing on my bill?

If your cheque is dishonored on two occasions in a financial year further payments are not accepted by cheque. Hence

the remark "Payment shall not be accepted by Cheque" is printed on the bill.

Q. I have paid my previous month's electricity bill, but the payment have not been accounted for in the current month's

bill?

This may happen if the payment was made after the due date. You would have to approach the Commercial Department

at the Company's head office to get the amount payable against your bill appropriately amended.

Q. My meter is found stolen, where do I register complaint?

You have to first lodge on FIR at the local police station. Subsequently you are requested to approach the Executive

(Operations or Respective Divisions) with the copy of FIR. Supply will be reconnected upon payment of necessary charges.

Q. It is necessary to install Earth Leakage Circuit Breaker (ELCB)?

ELCB can save your precious life. It is therefore recommended to have an ELCB installed in your house as it safeguards you

and your family from electrical shocks due to faulty circuit or faulty appliances. In case of frequent tripping of the ELCB,

electrical appliances and circuits should be checked by a licensed electrician.

Q. An ELCB with 30mA setting trips very often, thus causing inconvenience. Is it safe to install an ELCB with a higher

setting?

Any leakage current over and above 30mA flowing through the human body becomes a part of the circuit, which can cause

cardiopulmonary failure (stopping of breathing and heart function) at least for a short while. Hence, it is not advisable to

install ELCB’s of settings higher than 30mA. The cause of tripping and portable leakage in the circuit should be established

and attended to.

Q. Who operates and maintains Street Lights and Parks in Greater Noida?

Street lights and electrical points present inside Parks are operated and maintained by Greater Noida Authority.

Q. Whom to inform for damaged feeder pillars?

Every year feeder pillars are replaced/maintained by NPCL investing lakhs of rupees. However, due to theft of feeder box

doors and other associated equipment by miscreants.

Q. Where to approach to inform about theft of electricity,

You may dial 0120-2333888 and follow IVRS instructions, or may mail to [email protected] and

[email protected].

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Power Consumption Guide

Appliance Unit(s) consumed

in 1 hour Assured hours of use per day

Estimated units per month

Air Conditioner

Window Type, 1 Ton 1.45 10 435

Window Type, 1.5 Ton 1.95 10 565

Refrigerator

165 Litres 0.12 Full Day 51

180 Litres 0.162 Full Day 68

Immersion Heater

1000 Watt 1 2 60

Electric Iron

1000 Watt 1 0.5 15

Geyser

10 Litre Capacity 1.5 0.5 23

Washing Machine

Semi-Automatic, 5Kg 0.29 1 9

Automatic, 5 Kg 0.37 1 11

Television

Color, 21 inch 0.1 4 12

Microwave Oven 1 0.5 15

Water Pump

½ HP 0.37 3 33

1 HP 0.75 3 66

Lamp

9 Watt CFL 0.01 10 3

18 Watt CFL 0.02 10 6

40 Watt Incandescent Lamp 0.04 10 12

100 Watt Incandescent Lamp 0.1 10 30

40 Watt Tube Light. 4 Feet 0.04 10 12

Fan

Ceiling Fan, 48 inches sweep 0.075 18 41

Ceiling Fan, 56 inches sweep 0.085 18 46 Exhaust Fan, 9 inches sweep 0.05 18 27

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LT & HT Tariff

Approved Rate schedule of U. P. Electricity Regulatory Commission for FY 2013-14

RATE SCHEDULE CONSUMER CATEGORY The New Tariffs are applicable after

Seven Days from the date of this publication.

Rate Schedule Approved Rates

LMV-1 DOMESTIC LIGHT, FAN & POWER:

(a) Consumers getting supply as per "Rural Schedule":

(i) Un-Metered:

Fixed Charge: Rs.180 / connection / month

(ii) Metered:

Fixed Charge: Rs.50 / kW / month

Energy Charge: Rs.2.20 / kWh

(b) Supply at single point for bulk loads:

Fixed Charge Rs.70.00 / kW / month

Energy Charge Rs.4.50 / kWh

(c) Other Metered Domestic Consumers: (For All Loads)

Fixed Charge Rs.75 / kW / month

Energy Charge

Upto 200 kWh / Month Rs.4.00 / kWh

201-500 kWh / Month Rs.4.50 / kWh

Above 500 kWh / Month Rs.5.00 / kWh

(d) Life Line Consumers: For consumers with contracted load of 1.00 kW, Energy consumption upto 150 kWh/Month


Energy Charge (upto 100 Units) Rs.2.20 / kWh

Energy Charge (above 100 & upto 150 Units) Rs.2.60 / kWh

LMV-2 NON-DOMESTIC LIGHT, FAN & POWER:

(a) Consumers getting supply as per "Rural Schedule"

(i) Un-Metered

Fixed Charge Rs.300 / connection / month

(ii) Metered



(b) Private Advertising/Sign Post/Sign Board/Glow Signs/Flex

Metered

Fixed Charge NIL

Energy Charge Rs. 14 / kWh

Minimum Charges Rs. 1200 / kW / month

(c) Other Metered Consumers: (For All Loads)

Fixed Charge Rs. 200 / kW / month

Energy Charge

Upto 300 kWh/Month Rs.6.00 / kWh

Above 300 kWh/Month Rs.6.50 / kWh

Minimum Charge NIL

LMV-3 PUBLIC LAMPS:

Un-Metered Supply:(Billed on total Connected Load of individual points)

Gram Panchayat Rs.1700 / kW or part thereof / month

Nagar Palika and Nagar Panchayat Rs.2000 / kW or part thereof / month

Nagar Nigam Rs.2500 / kW or part thereof / month

Metered Supply:

Fixed Charge

Gram Panchayat Rs. 120.00 / kW / month

Nagar Palika and Nagar Panchayat Rs. 150.00 / kW / month

Nagar Nigam Rs. 160.00 / kW / month

Energy Charge

Gram Panchayat Rs. 5.25 / kWh

Nagar Palika and Nagar Panchayat Rs. 5.60 / kWh

Nagar Nigam Rs. 5.75 / kWh

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TOD Rates TOD RATES

18 hrs - 6 hrs 0%

6 hrs - 18 hrs (+) 20.0%

LMV-4 LIGHT, FAN & POWER FOR PUBLIC & PRIVATE INSTITUTION:

4 (a) For Public Institutions:

Fixed Charge Rs. 200.00 / kW / month

Energy Charge Rs. 6.50 / kWh

4 (b) For Private Institutions:


Energy Charge Rs. 6.75 / kWh

LMV-5 SMALL POWER FOR PRIVATE TUBE WELL/ PUMPING SETS FOR IRRIGATION PURPOSES:

(a) Consumers getting supply as per "Rural Schedule"

(i) Un-Metered Supply

Fixed Charge Rs.100 / BHP/ month

Lighting load allowed 120 Watts

(ii) Metered Supply

Fixed Charge Rs.30 / BHP / month


Minimum Charge Rs.75 / BHP / month

(b) Consumers getting supply as per "Urban Schedule (Metered Supply)"



Minimum Charge Rs.140 / BHP / month

LMV-6 SMALL AND MEDIUM POWER:

(a) Consumers getting supply other than "Rural Schedule"(For all loads)



Minimum Charge NIL

TOD Rates TOD RATES

2200hrs-0600 hrs (-) 7.50%

0600 hrs-1700 hrs 0

1700 hrs-2200hrs (+) 15.0%

(b) Consumers getting supply as per "Rural Schedule"

Energy Charge Consumers getting supply as per Rual Schedule shall be eligible a Rebate of 15% on "Rate of charge" and minimum charges.

Demand Charge

Minimum Charge

LMV-7 PUBLIC WATER WORKS:

(a) Consumers getting supply other than "Rural Schedule"



(b) Consumers getting supply as per "Rural Schedule"

Fixed Charge Consumers getting supply as per Rural Schedule shall be eligible for a Rebate of 15% on fixed charge and energy charge.

Energy Charge

LMV-8 STW, PANCHAYTI RAJ TUBE WELL & PUMPED CANALS:

(i) Metered



(ii) Un-Metered


LMV-9 TEMPORARY SUPPLY:

(i) Un-Metered

Fixed Charges for Illumination/Public Address/ceremonies for loads upto 20 kW/connection plus Rs.100/kW/day for each additional kW

Rs.2500 per day

Fixed charges for temporary shops set-up during festivals/melas and having load up to 2 KW

Rs.170 per day / shop

(ii) Metered

Energy Charge

(i) Individual Residential Construction Rs.6.00 / kWh

(ii) Others Rs.6.50 / kWh

Minimum Charge: Rs 115 / kW / week or Rs.460 / kW / month

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HV-1 NON-INDUSTRIAL BULK LOAD

Commercial Loads/Private Institutions/Non-Domestic Bulk Power with contracted Load 75 kW & above and getting supply at single point on 11 kV & above voltage level.

(a) Demand Charges

For Supply at 11 kV Rs.270 / kVA / month

For Supply at 33 kV & above Rs.250 / kVA / month

(b) Energy Charge

For Supply at 11 kV Rs.6.10 / kVAh

For Supply at 33 kV & above Rs.6.00 / kVAh

Public Institutions with contracted load 75 kW & above and getting supply at Single point on 11 kV & above voltage levels

(a) Demand Charges

For Supply at 11 kV Rs.250 / kVA / month

For Supply at 33 kV & above Rs.240 / kVA / month

(b) Energy Charge

For Supply at 11 kV Rs.6.00 / kVAh

For Supply at 33 kV & above Rs.5.80 / kVAh

HV-2 LARGE AND HEAVY POWER:

(a) Urban Schedule

1 Consumers below 11 kV Supply :

Demand Charges (Rs /kVA/Month) (+) 15 % over the rate for consumers connected at 11kV Energy Charge (Rs / kVAh)

2 For Consumers at 11 kV

BASE RATE :For Hour Linked Tariff

Demand Charges (Rs /kVA/Month) Rs.250 / kVA / month

Energy Charge (Rs / kVAh) Rs.5.90 / kVAh

Minimum Charge (Rs / kVA /Month) Nil

TOD Rates TOD RATES

2200hrs-0600 hrs (-) 7.50%

0600 hrs-1700 hrs 0

1700 hrs-2200hrs (+) 15.0%

(b) Rural Schedule: Rural Rebate

This Schedule shall be applicable only to consumers getting supply upto 11 kV as per

"Rural Schedule”. The consumers under this category shall be entitled to a rebate of 15 % on BASE 'Rate of Charge" as given for

11kV consumers under urban schedule without TOD Rate.

(c) Consumers above 11 kV Voltage:

BASE RATE For supply at 33 kV and up to 66 kV

Demand Charges (Rs /kVA/Month) Rs.240 / kVA / month

Energy Charge (Rs / kVAh) Rs.5.60 / kVAh

Minimum Charge (Rs / kVA /Month) -

TOD Rates

2200 hrs-0600 hrs (-) 7.5%

0600 hrs-1700 hrs 0

1700 hrs-2200 hrs (+) 15%

In addition to above, Regulatory Surcharge @ 8 % over and above these charges shall be billed to all consumers. The above

Rate and Charges as approved by U. P. Electricity Commission shall become effective after 7 days from the date of

publication on the Electricity Consumers of Noida Power Company Limited. The approved Tariff & Rate Schedule are also

available at the website of U. P. Regulatory Commission at www.uperc.org and Noida Power Company Limited at

www.noidapower.com.

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Contact Details

General Enquiries 0120-2326559/60/61

Complaints # +91-120-2333555, # +91-120-2333888

Bill-related Complaints Mr. Abhishake Jain, Dy. Manager (Commercial) # 91-9718804962

Reconnection/Disconnection Mr. Tarun Raj, Executive (Commercial) # 91-9911998254

New Service Connections Mr. Ashok Tiwari, Executive(Operations) # 91-9911411370

Theft report of electricity or of any equipment belonging to NPCL

Mr. Samarjit Mohanty, Manager (Operations) # 91-9891701252

Meter-related queries or High Tension Equipment Testing

Mr. Rajendra Gupta, Sr. Manager (Meters) # 91-9911411377

Transformer Related Mr. Soham Bhattacharya, Executive (Operations) # 91-9891701251

Urban Division-I (Alpha, Beta, Gama, Delta & KP-I,II and III)

Mr. Utpal Nandi, Sr. Executive(Operations) # 91-9990046408

Mr. Siddharth Makhija, Executive (Operations) # 91-8743009893

Urban Division-II (Sigma, Swarn Nagri, Builders Area)

Mr. Pavan Gautam, Executive (Operations) # 91-9540060874

Mr. Ankur, Executive (Operations) # 91-8750068222

Surajpur-1 Division (Surajpur, Udyog Kendra and Udyog Vihar, Site-B and Site-C )

Mr. Jitendra Dhamat, Asst. Manager(Operations) # 91-8743009894

Mr. Subhash, Junior Engineer (Operations) # 91-9911411372

Surajpur-2 Division (Devla, Tilapta, Santosh Nagar, Makora, Pali, Thapkheda, Saini, Sonpura)

Mr. Sayed Farhan Ahmed, Sr. Executive (Operations) # 91-9911411379

Mr. Mohit Kumar, Junior Engineer (Operations) # 91-8743009891

Kasna Division (Site-IV to Dankaur Railway Station)

Mr. Rajesh Mishra, Sr. Executive(Operations) # 91-9911411373

Mr. Gurchant Singh, Assistant Engineer(Operations) # 91-9911998242

Consumer Handbook - noidapower.com · The Company executed an Agreement with the erstwhile U.P....

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Transcript of Consumer Handbook - noidapower.com · The Company executed an Agreement with the erstwhile U.P....