Consumer Bankng (Finall)

8/8/2019 Consumer Bankng (Finall)

1/60

WWW.PAKASSIGNMENT.BLOGS

POT.COM

Send your assignments and projectsto be displayed here as sample for

others at

[email protected]

1
http://www.pakassignment.blogspot.com/http://www.pakassignment.blogspot.com/http://www.pakassignment.blogspot.com/http://www.pakassignment.blogspot.com/


2/60

Term Project of Banking Products &Financial Services On:

CONSUMERBANKING

2


3/60

3


4/60

Table of Content

No. CONTENT Pg.No1 Title Page 12 Group members 43 Dedication 5

4 Acknowledgement 6

5 Consumer Banking 7

6 History Of consumer Banking 8

7 Introduction 9

8 Consumer Banking Frame Work 13

9 Allied Bank & Consumer Banking 16

10 Credit Cards 18

11 Allied Visa Gold Credit Card 19

12 Allied Visa Platinum Credit Card 2113 Debit Card 27

14 Commercial Banking 31

15 Commercial Banking & Allied Bank 35

16 Allied ATM Network 40

17 Other Services 45

18 Profit Rates 47

19 Internet Banking 50

20 Online Banking 51

21 Allied Bank & Corporate Banking 52

22 Investment Banking 55

23 Financial Institutions 56

24 Cash Management 57

25 Observation & Findings 59

26 Recommendations & Suggestions 60

4


5/60

DEDICATION

Dedicated to my teacher who given wisdom andknowledge to complete this task.

5


6/60

Acknowledgement

We are extremely thankful to all the people who helped &supported us to prepare this project on time, its really great

encouragement to us to make this project with bundle ofinformation & without their endeavor support this couldnt

possible.

6


7/60

CONSUMER

BANKING

HISTORY OF CONSUMER BANKING

Any bank you walk into to deposit your paycheck is a consumer bank. The term refers tothe fact that the bank has a physical location or branch, and to the fact that it servesindividual customers. Serving individuals instead of businesses can also be called retailbanking

The consumer bank is actually a relatively new phenomenon in the history of banking.Most banks were initially built to serve businesses and countries. They werent examples

7


8/60

of a consumer bank, since they didnt normally provide services to individuals, unlessyou were extremely wealthy and your deposits financed some aspects of the banksbusiness endeavors. It wasnt until about the mid 1800s that banks started seeing thevalue of offering accounts and safe depositing places for the average person.

For a long time, fear of the consumer bank existed for people because there was noguarantee that if the bank collapsed youd ever see your money again. This is no longerthe case for most consumer bank types of today. Most in the Pakistan carry insurance onyour deposits, from the State Bank of Pakistan.

INTRODUCTION

WHAT IS CONSUMER?

Consumer is a broad label that refers to any individuals or households that use goodsand services generated within the economy. The concept of a consumer is used in

different contexts, so that the usage and significance of the term may vary.

8


9/60

CONSUMER BANKING

Consumer banking is comprised of the financial services, such as checking and savingsaccounts, mortgages, home equity lines of credit, personal loans, and credit cards, offered

by financial institutions.

So a consumer bank is any bank that performs the following functions:

accepts deposits,

offers services like making private loans to individuals,

and allows you person-to-person contact at a specific location, called a branch.

Essentially any bank you walk into to deposit your paycheck is a consumer bank. Theterm refers to the fact that the bank has a physical location or branch, and to the fact thatit serves individual customers. Serving individuals instead of businesses can also becalled retail banking

The Check Clearing for the 21st Century Act (Check 21) has fostered innovation andefficiency in the consumer payment by permitting electronic checks. State and federalalso laws prevent individuals from engaging in fraudulent or deceptive banking practices,such as bounced checks, and protects consumers from illegal acts, such as ID theft andphishing e-mail fraud.

CONSUMER FINANCE:

Consumer finance has to do with the lending process that occurs between the consumerand a lender. In some instances, the lender may be a bank or financial institution. At othertimes, the lender may be a business that offers in house credit in exchange for thebusiness of the consumer. Consumer finance can include just about any type of lendingactivity that result in the extension of credit to a consumer.

Most people have received financial assistance in obtaining desirable products throughthe use of consumer finance methods. In retail banking, the lender extends secured andunsecured loans to consumers who wish to

purchase automobiles,

homes,

Or engage in other activities that require substantial financing, such as remodelinga home.

9
http://www.fdic.gov/consumers/consumer/alerts/check21.htmlhttp://www.wisegeek.com/what-is-a-lender.htmhttp://www.wisegeek.com/what-is-an-unsecured-loan.htmhttp://www.fdic.gov/consumers/consumer/alerts/check21.htmlhttp://www.wisegeek.com/what-is-a-lender.htmhttp://www.wisegeek.com/what-is-an-unsecured-loan.htm


10/60

Generally, consumer lending of this type caries some degree of competition, since theconsumer with a solid credit rating can often shop around and secure superior interestrates and terms for the loan agreement

By understanding and accepting the terms and conditions associated with any lendingsituation, the consumer is pledging that the ability to repay within terms is present, and

that the consumer has every intention of complying with each component or section ofthe loan agreement. To this end, it is in the best interests of the individual consumer toseek out the most desirable arrangements for any type of consumer finance, taking care toavoid any situation that will place an undue amount of stress on the resources in thepossession of the consumer

Consumer financing started way back in 1990,s with the advent of credit cards issuanceto a selected group of the society by some large banks. But it could not work wellbecause of some very evident reasons i.e. high rate of interest, lack of credit environmentand skepticism of certain banks. Prior to that banks were not discouraged to participate inthis field and banks were not exited about consumer financing due to absence of a legalcovering to ensure the protection of assets and a lack of liquidity:

In 2002 SBP permitted all the banks to invest in consumer financing schemes because ofsurplus liquidity, copious flow of remittances, declining interest rates and capital flight.Now almost about 25 banks are providing auto finance, home loans and consumerdurable loans. Keeping in view the risk constraint, the banks are focusing more on shortterm financing instead of long term investment like home loans.

According to a report, between 1st July to dec 25th 2004,

Total private sector disbursement Rs 224 billionConsumer financing: Rs 39 billion 15.9% of totalAuto finance Rs 22.1 billion 56.6% of 39 bln

Home loans Rs 8.6 billion 22% of 39 blnCredit cards Rs 3.5 billion 8.9% of 39 bln

The main consumer banking products offered by the bank are as follows:

ASSET PRODUCTS

Personal finance (term finance)

Running financing facility (smart cash)

Consumer durables leasing Mortgage finance

Auto car financing

Business finance

Balance transfer facility (BTF)

Credit cards

LIABILITY PRODUCTS

10
http://www.wisegeek.com/what-is-a-credit-rating.htmhttp://www.wisegeek.com/what-is-an-interest-rate.htmhttp://www.wisegeek.com/what-is-an-interest-rate.htmhttp://www.wisegeek.com/what-is-a-credit-rating.htmhttp://www.wisegeek.com/what-is-an-interest-rate.htmhttp://www.wisegeek.com/what-is-an-interest-rate.htm


11/60

Prepaid card

Debit card/atm

Travelers cheques

Deposits

Cash management services Internet banking services

Electronic bill payment service

Phone banking services

Investment certificate

Remittances etc

CONSUMER BANKING

Consumer financing is provided to the consumer to improve their standard of living & toenhance their consumption, so that they could fulfill their requirements & dreams of lifeis called consumer finance.

Consumer financing provides individuals the necessary financing for personalpurchases ranging from buying a car, shopping purchase to buying a house .most peopledont normally get access of capital through equity markets so they would normally getaccess to debt finance through the established financial institutions including banks,credit union insurance companies etc .this debt is usually in the form of a credit card or

loan.Consumer finance induces demand & consumption that are necessary for any industry to

develop & propagate to an ideal limit. it also establishes the employment on strong base& invites fresh investment in industrial sectors especially those that are producingconsumer durables.Why banking came into consumer financing?

11


12/60

Liquidity with the banks was the main reason .how this liquidity increased with thebanks is a long story to talk about.

Unstable govt. of Pakistan.

Constantly changing policies of the govt.

Afghan crisis. Terrorism sectarianism &ethnicity in Pakistan.

Experience of atomic explosion in mat 1998.

Incident of 9/11.

Domestic borrowing of govt.

All above-mentioned points stopped the investors to invest in different industries& mage projects .foreigners were also hesitating in investing in Pakistan. Thatswhy liquidity increased with the banks .to find the convenient way of using thisliquidity to generate profit banks found a new horizon known as consumerfinance. Perhaps consumer finance is much more profitable and salient feature of

any present bank .Now, it is quite hard to find any bank without consumerfinance.

WHAT ARE THE BENEFITS OF GETTING FINANCE?

A loan gives you the money you need to pay for something big like a house, a car,college tuition, or major home repairs when you dont have the cash to cover thepurchase. While small purchases can be paid for in advance with a credit card.Most people could not afford to do these things without finance.

POSITIVE IMPACTS OF CONSUMER FINANCING ON THEECONOMY:

Consumer finance opened new horizons of employment, which will increase percapita income. Unemployment rate will decrease .when people have more incometo spend; demand will increase of different products. Economy will flourish andthere will be prosperity in the country.

HOW CAN WE IMPROVE CONSUMER FIANC?

If consumer finance has to pick up as a truly helpful mechanism foractivating domestic demand, it must be ensured that it remains within theconsumer, capacity to repay the loans in time, & they feel confident aboutborrowing again and again.

While promoting consumer finance, the banks should keep in mind onething that in regarding of consumer finance, they should provide thefinancing which is easily accessible not only to a specific band of peoplebut also to a common man.

12


13/60

There should be established institutions and practices that could makeassessment of consumers repayment risks. Risk assessment of employedindividuals is not a crucial problem as in the case of self-employed.Because employers could help in providing the basis of establishing theemployee repayment capacity.

The factor that further limits extending consumer finance along a soundline is the continuing inadequacies of our legal systems that make it reallyafflicted for borrowers to collateralize their encumbered assets for thesatisfaction of lending bankers. There should be established such lawsaccording to which borrowers could collateralize their unencumberedassets for getting the loans.

By establishing the critical balance between savings, investment & borrowers debtservicing ability we can control inflation, maintaining the critical balance betweensavings, investment & borrowers repayment ability is possible, in this prices remainstable affording business to sustain their profitability, in this condition debt servicing

burden remains affordable for both consumers and manufacturers.

CONSUMER BANKING FRAMEWORK:

Even as the dynamics and pace of global banking business shift in the throes ofUnprecedented change, retail revenues for banks continue to expand. Retail banking alsodelivers a higher return on equity than other banking segments. With banks seeking tothrive on business volumes, consumer banking has proven to be the key to acquire a vastcustomer base with the potential to grow exponentially.

In this scenario, what really builds a lasting competitive advantage for banks is theirability to continuously innovate, achieve differentiation through a wider showcase ofofferings and respond quickly to dynamic business challenges. The need for a robusttechnology framework with the feature-richness to support full-fledged consumerbanking, is undeniable.

Finacle universal banking solution is fully equipped with a robust consumer bankingframework to configure and customize a slew of retail offerings. These include savingsand operative accounts, terms deposits, retail loans, mortgages, bill payment options andShariah-compliant products, coupled with widespread channel availability and smart

pricing options.

13


14/60

Consumer Banking Framework

14


15/60

15

Savings

Checking

Current

Fixed Term

Recurring

Reinvestment

Notice

Multi CurrencyAccounts

Overdrafts

Certificateof Deposits

Master &Placement

Top Up deposits

Fixed Rate

Variable Rate

Mortgages

Vehicle loans

Home Saver

Top Up Loans

Revolving

SubscriptionManagement

Multi Currency

MultipleBilling modes

Mudarabah

Murabaha

Musharaka

Savings &Operative Accounts Term Deposits

ConsumerLending

Bill Pay Islamic Banking

Consumer Banking

Istisna


16/60

&Consumer Banking

BANKING IN ALLIED BANK

Allied Bank Limited was the first bank to be established in Pakistan. It started out inLahore by the name Australasia Bank before independence in 1942; was renamed Allied

Bank of Pakistan Limited in 1974 and then Allied Bank Limited in 2005.

Today, with its existence of over 60 years, the Bank has built itself a foundation with astrong equity, assets and deposit base. It offers universal banking services, while placingmajor emphasis on consumer banking. The Bank also has the largest network of over 700online branches in Pakistan and offers various technology-based products and services toits diverse clientele.

16
http://www.abl.com/default.asp


17/60

Mission and vision of Allied bank is as follows:

VISION

To become a dynamic and efficient bank providing integrated solutions and the first

choice of bank for all customers.

MISSION

To provide value-added services to our customers

To provide high-tech innovative solutions to meet customer requirements

To create sustainable value through growth, efficiency and diversity for allstakeholders

To provide a challenging work environment, and reward dedicated team members

To play a proactive role in contributing towards the society

Consumer banking basically includes:1) Credit Cards2) Home Loans3) Personal Loans

4) Car Financing5) Commercial & Corporate Banking

While Allied bank is offers only credit card, debit cards, commercial & corporatebanking.

17


18/60

CREDIT CARDS

CONSUMER

In line with the Banks aim to provide a host of products and services to its customers,substantial ground work has been done to establish a strong consumer banking business.

Furthermore, to achieve this objective, professionals from across the industry have beenrecruited into areas of product development, sales, credit policy, research, consumeranalytics, call centers and service quality departments.

The consumer portfolio, comprising the debit card, credit cards, auto loans, personalloans and mortgages will be established phase by phase. However, we are confident thatour strengths, together with our largest network of online branches, a superior technology

18


19/60

platform, a big customer base and the Consumer Personal Banking Group (CPBG), willtake the Banks profitability to new heights.

Welcome to the world of privileges, benefits and savings with your Allied Visa CreditCard. In order to cater to your growing financial needs we are proud to introduce Allied

Visa Credit Card with The Lowest Service Charge ever! So now you can save moneywhere it counts and spend lavishly at your favorite places with greater flexibility,convenience and most important-Affordability

With your Allied Visa Credit Card you can enjoy a variety of state-of-the-art features andunmatched value by spending at over 49,000 merchants across Pakistan and 27 millionmerchant outlets worldwide! And what more, you can also use your credit card at over 1million ATMs internationally!

ALLIED VISA GOLD CREDIT CARD

With your Allied Visa Gold Credit Card every Pakistani can now enjoy the benefits of aGold Card internationally with unmatched savings greater flexibility, convenience andsecurity

FEATURES

1. BUY NOW, PAY LATER

With your Allied Visa Gold Credit Card, your free credit period allows you to pay foryour purchases up to 50 days after the date of purchase. So now you can buy all thethings you want - whenever you want - at your own convenience

2. FLEXIBLE REPAYMENT

19
http://www.abl.com/consumer/gold/


20/60

When paying your credit card bill, your Allied Visa Gold Credit Card gives you theoption to either pay the entire amount according to your statement or a minimum of 5%of your total outstanding balance.

3. CASH ADVANCE FACILITY

As an Allied Visa Gold Credit Card member, you are entitled up to 75% of your availablecredit limit in cash. Just go to your nearest ATM with the VISA or PLUS sign and availthe facility of withdrawing cash 24 hours a day

4. ALLIED EASY INSTALLMENTS (AEI)

The Allied Easy Installments (AEI) plan provides you with the facility to pay youroutstanding card balance in equal and affordable monthly installments spread over 3, 6,12, 18, 24, 30 or 36 months. So now you can easily afford anything from everydayhousehold appliances to exotic vacations abroad.

5. SUPPLEMENTARY CARDS

Want to share the benefits of your Allied Visa Gold Credit Card with others? Now youcan! Treat up to two people with supplementary credit cards and pass on the manyprivileges of your Allied Visa Gold Credit Card to your chosen friends and familymembers.

6. BALANCE TRANSFER FACILITY

In case you have outstanding balances on other cards, consolidate these onto your AlliedVisa Gold Credit Card with the lowest BTF rate and save more on your outstandingpayments than ever before.

7. CREDIT PROTECTION PLUS

With Credit Protection Plus, your Allied Visa Gold Credit Card provides payment coveragainst:

Death, due to accident or sickness

Permanent and Total Disability, due to sickness or accident

Temporary Total Disability, due to sickness or accident

Terminal Illness

8. ZERO LOSS LIABILITY

The Allied Visa Gold Credit Cards Zero Loss Liability feature protects you from payingfor any unauthorized transactions on your Card in the event that it is lost or stolen. Pleasenotify Allied Phone Banking immediately on 0800-22522 (within Pakistan) or on 9221-5301094 (outside Pakistan) in case your Card is lost or stolen.

20


21/60

9. 24-HOUR ALLIED PHONE BANKING

For any information and queries about your Allied Visa Gold Card, call Allied PhoneBanking on 0800-22522. If you are calling from outside the country, please dial 9221-

5301094

10. FREE CIP LOUNGE ACCESS

As an Allied Visa Gold Credit Cardholder, you are eligible to avail the free loungefacility at Quaid-e-Azam International Airport, Karachi and enjoy a variety ofcomplimentary features.

Relax while you watch leading television channels or select something to read from anupdated library of newspapers and periodicals. Also feel free to plug in your laptop andmobile phone into the charging facilities provided or browse the internet or send and

receive faxes while you wait. You can also treat yourself to a wide assortment of highquality snacks, beverages and fresh fruits.

VISA PLATINUM CREDIT CARD

With your Allied Visa Platinum Credit Card you can enjoy exceptional benefits and ahost of local and international benefits like never before!

FEATURES

1. VISA PLATINUM GOLF

Fancy a game of golf? With your Allied Visa Platinum Credit Card, you can enjoy golf atits best with complimentary tee-offs, discounted green fees and access to some of theworlds most celebrated golf clubs

2. PLATINUM LIFE PLATINUM

21
http://www.abl.com/consumer/gold/


22/60

Life is a unique platform that showcases exclusive programs and events speciallydesigned for Visa Platinum Credit Cardholders. With your Allied Visa Platinum CreditCard, you are eligible to join this exclusive platform and avail many exciting services likePlatinum Club, Platinum Dining, Platinum Golf, Experiential Travel and much more.

So get ready to enjoy the luxury of Platinum Life with the Allied Visa Platinum CreditCard.

3. VISA PLATINUM CLUB

As a member of the Visa Platinum Club, you are part of an internationally reputedrewards program that provides an unmatched quality of services and custom.

The Visa Platinum Club rewards you with exclusive perks such as complimentary roomupgrades at five-star hotels, spa treatments, attractive retail discounts, special rates on carrentals, professional golf coaching and much more. Furthermore, unlike other card

reward programs, being part of the Visa Platinum Club means that you can start enjoyingthese privileges immediately without having to earn or accumulate reward points on yourcredit cardized luxuries to all Allied Visa Platinum Credit Cardholders.

4. VISA PLATINUM DINING

Your Allied Visa Platinum Credit Card can turn any meal into a dining experience toremember. The Visa Platinum Dining Service offers special dining privileges at over 200restaurants throughout the Asia-Pacific region. Through this program, you can availspecial features such as priority reservations, complimentary meals at selectedrestaurants, and much more

5. VISA EXPERIENTIAL TRAVEL

Your Allied Visa Platinum Credit Card now takes you further than ever before. With theVisa Experiential Travel Program, choose the package of your choice as you travel theworld and enjoy exotic travel adventures catered especially to your taste.

6. PRIORITY PASS AIRPORT LOUNGE PROGRAM

Traveling with your Allied Visa Platinum Credit Card means that you can now avail the

optional facility of the Priority Pass Airport Lounge Program in your overall VisaPlatinum product offering.Today, with over 500 exclusive VIP airport lounge locations around the world, thePriority Pass Service is the largest independent airport VIP lounge program in the worldand you can now avail this facility regardless of your airline or class of ticket. Simplylocate a lounge and present your Priority Pass membership card to gain entry, and relax instyle as you wait for your flight

22


23/60

To avail this facility, please call Allied Phone banking on 0800-22522.

7. VISA PLATINUM WEBSITES

The Visa Platinum websites have been designed to ensure that Visa Platinum Cardholdersaround the Asia-Pacific region are up-to-date with the latest product offerings andbenefits. The sites also include additional features like:

The latest information on Visa Platinum regional programs, such as the VisaPlatinum Club, Visa Platinum Dining, Visa Platinum Golf, Holidays and VisaPlatinum Experiential Travel Facilities.

Online applications such as Concierge Online

A directory of toll-free numbers for reaching the VPCC from all key globaldestinations

8. FREE TRAVEL ACCIDENT

Next time you travel, purchase tickets on your Allied Visa Platinum Credit Card andgo on your journey with the added security of Travel Accident Insurance - AbsolutelyFree! You can get an amount of up to Rs. 12,000,000 and are not only insured againstdeath but also against permanent total disability caused while traveling

9. FREE TRAVEL INCONVENIENCE INSURANCE

You can also avail the complimentary facility of Travel Inconvenience Insurancethroughout the world, which will enable you to get coverage for any damage caused byflight delay, baggage loss and baggage delay.

10. CONCIERGE SERVICE

No matter whether you are at home or overseas, with your Allied Visa Platinum CreditCard, you can now enjoy round the clock travel and entertainment support with your veryown personal Concierge Service.Also enjoy peace of mind with 24-hour emergency services such as card replacement,

cash disbursement and medical assistance through a dedicated network of global toll-freenumbers.

23


24/60

Information, reservations, referrals, etc., are all available free of cost and any additionalgoods or services purchased by you will automatically be billed directly to your AlliedVisa Platinum Credit Card.Types of Concierge Services that can be availed internationally are:

Travel Assistance Car Rental & Limousine Service

Sports & Entertainment Assistance

Pre-Trip Assistance

Business Services Assistance

Flower & Gift Assistance

11. CONCIERGE ONLINE

This facility provides an alternative to the conventional telephony Concierge Service.

With a simple click of the mouse, you can easily request for trip planning assistance,hotel reservations, flight reservations, car rentals, restaurant reservations and performanceticket bookings - all from the comfort of your home.

12. VISA PLATINUM CUSTOMER CENTER (VPCC)

The Visa Platinum Customer Center (VPCC) is a one-stop shop to handle all your needs.Staffed by highly trained professionals who provide a wide range of travel andentertainment Concierge Services, emergency lost/stolen card services, telephonetranslation services, etc., throughout the Asia-Pacific region, the VPCC is operational 24hours a day, and is easily accessible by Cardholders via a comprehensive network ofinternational toll-free numbers.

13. THE LOWEST SERVICE CHARGE

Your Allied Visa Platinum Credit Card helps you save money where it counts. It carriesthe lowest service charge in the market; lower than any other existing credit card today.So use your Allied Visa Platinum Credit Card at your favorite places and enjoy savingslike never before.

14. BUY NOW, PAY LATER

With your Allied Visa Platinum Credit Card, your free credit period allows you to pay foryour purchases up to 50 days after the date of purchase. So now you can buy all thethings you want - whenever you want - at your own convenience!

15. FLEXIBLE REPAYMENT

24


25/60

When paying your credit card bill, your Allied Visa Platinum Credit Card gives you theoption to either pay the entire amount according to your statement or a minimum of 5%of your total outstanding balance

16. SUPPLEMENTARY CARDS

Want to share the benefits of your Card with others? Now you can! Treat up to twopeople with supplementary credit cards and pass on the many privileges of your AlliedVisa Platinum Credit Card to your chosen friends and family members.

17. BALANCE TRANSFER FACILITY

In case you have outstanding balances on other cards, consolidate these onto your AlliedVisa Platinum Credit Card with the lowest BTF rate and save more on your outstandingpayments than ever before

18. CASH ADVANCE FACILITY

As an Allied Visa Platinum Credit Card member, you are entitled up to 75% of youravailable credit limit in cash. Just go to your nearest ATM with VISA or PLUS sign andavail the facility of withdrawing cash 24-hours a day

19. ALLIED EASY INSTALLMENTS (AEI)

The Allied Easy Installments (AEI) plan provides you with the facility to pay your

outstanding card balance in equal and affordable monthly installments spread over 3, 6,12, 18, 24, 30 or 36 months. So now you can easily afford anything from everydayhousehold appliances to exotic vacations abroad

20. CREDIT PROTECTION PLUS

With Credit Protection Plus, your Allied Visa Platinum Credit Card provides paymentcover againstDeath, due to accident or sicknessPermanent and Total Disability, due to sickness or accidentTemporary Total Disability, due to sickness or accident

21. ZERO LOSS LIABILITY

As an Allied Visa Platinum Credit Cardholder, you are eligible to avail the free loungefacility at Quaid-e-Azam International Airport, Karachi and enjoy a variety ofcomplimentary features

25


26/60

Relax while you watch leading television channels or select something to read from anupdated library of newspapers and periodicals. Also feel free to plug in your laptop andmobile phone into the charging facilities provided or browse the internet or send andreceive faxes while you wait. You can also treat yourself to a wide assortment of highquality snacks, beverages and fresh fruits.

26


27/60

DEBIT CARD

ALLIED CASH DEBIT CARD

Allied bank also offers allied cash debit card along with its credit cards allied debit cardsincludes:

27


28/60

1) Allied cash debit card

2) Allied shop visa debit card

FEATURE

1. GET CASH

You are always on the move, now your bank account is too. You can use your AlliedCash/ Shop Visa Debit Card to withdraw cash directly from your bank account from over3,500 ATMs in Pakistan - including Allied Bank's largest network of ATMs - and over 1million ATMs worldwide

2. SHOP ANYWHERE

Use the Visa power of your Allied Cash/ Shop Visa Debit Card to shop at over 49,000retailers in Pakistan and over 27 million retailers internationallyDine Out

Go to all your favorite restaurants and order whatever you want without having to worryabout how much cash you have in your pocket - thanks to your Allied Cash/ Shop VisaDebit Card.

3. ENJOY TRAVELING

Imagine traveling without carrying cash. With your Allied Cash/ Shop Visa Debit Card,you can buy your plane tickets and do all your shopping abroad without worrying aboutspending too much or running out of cash.

28


29/60

4. GET GROCERIES

Go groceries shopping with your Allied Cash/Shop Visa Debit Card and you will never

have to worry about having enough cash in your pocket when you're standing in line atthe cash counterHave Fun

Whether you feel like taking the family to see a movie at the cinema or treating somefriends to a night of bowling, you can do it all and more with your Allied Cash /ShopVisa Debit Card.

5. FUEL UP

Now you can fuel up your car without emptying your wallet. Pay for all your fuel

purchases with your Allied Cash/Shop Visa Debit Card.

6. STAY ALERT

Now, be more secure and keep better track of your spending. With your AlliedCash/Shop Visa Debit Card, you can get SMS alerts when you make transactions on yourCard. You can also access the details of your transactions via internet banking atwww.abl.com.pk

ACTIVATION INSTRUCTIONS

Please follow the instructions stated below so that you are able to use your Card at anymerchant outlet or Visa ATMs.

a) Kindly sign the signature panel on the back of your Card in permanent ink as soonas you receive it.

b) To activate your Card, please call Allied Phone Bankingc) Enter the PIN provided to you in order to use the Card at ATMs.

PROTECT YOUR CARD

Do not bend your Card.

Do not leave your Card near a television or any other electrical or electronicgadget, which has a continuous magnetic field.

29


30/60

Do not expose your Card to direct sunlight. Please notify the Bank immediately ofany irregularities.

Avoid scratching or damaging the magnetic strip. This strip is sensitively encodedand requires special care.

Do not disclose your Card Account Number or Personal Identification Number

(PIN) to anyone.Destroy your PIN mailer once you have seen your PIN.

30


31/60


32/60

checking accounts,

savings accounts, and

money market accounts and that accepts time deposits.

Commercial bankis the term used for a normal bank to distinguish it from an

investment bank. Commercial banking can also refer to a bank or a division of a bankthat mostly deals with deposits and loans from corporations or large businesses, asopposed to normal individual members of the public (retail banking).

HISTORY OF COMMERCIAL BANKING

After the Great Depression, the U.S. Congress required that banks engage only inbanking activities, whereas investment banks were limited to capital market activities.As the two no longer have to be under separate ownership under U.S. law, some use the

term "commercial bank" to refer to a bank or a division of a bank primarily dealing withdeposits and loans from corporations or large businesses. In some other jurisdictions, thestrict separation of investment and commercial banking never applied. Commercialbanking may also be seen as distinct from retail banking, which involves the provisionof financial services direct to consumers. Many banks offer both commercial and retailbanking services.

THE ROLE OF COMMERCIAL BANKS

Commercial banks engage in the following activities:

processing of payments by way of telegraphic transfer, EFTPOS, internetbanking, or other means

issuing bank draftsand bank cheques accepting money on term deposit lending money by overdraft,installment loan, or other means providing documentary and standby letter of credit, guarantees,performance

bonds, securities underwriting commitments and other forms of off balance sheetexposures

safekeeping of documents and other items insafe deposit boxes sale, distribution orbrokerage, with or without advice, ofinsurance, unit

trusts and similar financial products as a financial supermarket traditionally, large commercial banks alsounderwrite bonds, and make markets

in currency, interest rates, and credit-related securities, but today largecommercial banks usually have an investment bank arm that is involved in thementioned activities.

32
http://en.wikipedia.org/wiki/Retail_bankinghttp://en.wikipedia.org/wiki/Great_Depressionhttp://en.wikipedia.org/wiki/Investment_bankhttp://en.wikipedia.org/wiki/Retail_bankhttp://en.wikipedia.org/wiki/Bank_drafthttp://en.wikipedia.org/wiki/Bank_chequehttp://en.wikipedia.org/wiki/Term_deposithttp://en.wikipedia.org/wiki/Overdrafthttp://en.wikipedia.org/wiki/Letters_of_credithttp://en.wikipedia.org/wiki/Letters_of_credithttp://en.wikipedia.org/wiki/Performance_bondhttp://en.wikipedia.org/wiki/Performance_bondhttp://en.wikipedia.org/wiki/Performance_bondhttp://en.wikipedia.org/wiki/Safe_deposit_boxhttp://en.wikipedia.org/wiki/Safe_deposit_boxhttp://en.wikipedia.org/wiki/Salehttp://en.wikipedia.org/wiki/Distribution_(business)http://en.wikipedia.org/wiki/Brokeragehttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Unit_trusthttp://en.wikipedia.org/wiki/Unit_trusthttp://en.wikipedia.org/wiki/Underwritehttp://en.wikipedia.org/wiki/Underwritehttp://en.wikipedia.org/wiki/Market_makerhttp://en.wikipedia.org/wiki/Retail_bankinghttp://en.wikipedia.org/wiki/Great_Depressionhttp://en.wikipedia.org/wiki/Investment_bankhttp://en.wikipedia.org/wiki/Retail_bankhttp://en.wikipedia.org/wiki/Bank_drafthttp://en.wikipedia.org/wiki/Bank_chequehttp://en.wikipedia.org/wiki/Term_deposithttp://en.wikipedia.org/wiki/Overdrafthttp://en.wikipedia.org/wiki/Letters_of_credithttp://en.wikipedia.org/wiki/Performance_bondhttp://en.wikipedia.org/wiki/Performance_bondhttp://en.wikipedia.org/wiki/Safe_deposit_boxhttp://en.wikipedia.org/wiki/Salehttp://en.wikipedia.org/wiki/Distribution_(business)http://en.wikipedia.org/wiki/Brokeragehttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Unit_trusthttp://en.wikipedia.org/wiki/Unit_trusthttp://en.wikipedia.org/wiki/Underwritehttp://en.wikipedia.org/wiki/Market_maker


33/60

TYPES OF LOANS GRANTED BY COMMERCIAL BANKS

Secured loan

Mortgage loan

Unsecured loan

SECURED LOAN

A secured loanis a loan in which the borrower pledges some asset (e.g., a car orproperty) as collateral (i.e., security) for the loan.

MORTGAGE LOAN

A mortgage loanis a very common type of debt instrument, used to purchase real estate.Under this arrangement, the money is used to purchase the property. Commercial banks,however, are given security - a lien on the title to the house - until the mortgage is paidoff in full. If the borrowerdefaults on the loan, the bank would have the legal right torepossess the house and sell it, to recover sums owing to it.

In the past, commercial banks have not been greatly interested in real estate loans andhave placed only a relatively small percentage of their assets in mortgages. As their name

implies, such financial institutions secured their earning primarily from commercial andconsumer loans and left the major task of home financing to others. However, due tochanges in banking laws and policies, commercial banks are increasingly active in homefinancing.

Changes in banking laws now allow commercial banks to make home mortgage loans ona more liberal basis than ever before. In acquiring mortgages on real estate, theseinstitutions follow two main practices. First, some of the banks maintain active and well-organized departments whose primary function is to compete actively for real estateloans. In areas lacking specialized real estate financial institutions, these banks becomethe source for residential and farm mortgage loans. Second, the banks acquire mortgages

by simply purchasing them from mortgage bankers or dealers.

In addition, dealer service companies, which were originally used to obtain car loans forpermanent lenders such as commercial banks, wanted to broaden their activity beyondtheir local area. In recent years, however, such companies have concentrated on acquiringmobile home loans in volume for both commercial banks and savings and loanassociations. Service companies obtain these loans from retail dealers, usually on a

33
http://en.wikipedia.org/wiki/Secured_loanhttp://en.wikipedia.org/wiki/Collateral_(finance)http://en.wikipedia.org/wiki/Mortgage_loanhttp://en.wikipedia.org/wiki/Mortgage_loanhttp://en.wikipedia.org/wiki/Lienhttp://en.wikipedia.org/wiki/Defaultshttp://en.wikipedia.org/wiki/Secured_loanhttp://en.wikipedia.org/wiki/Collateral_(finance)http://en.wikipedia.org/wiki/Mortgage_loanhttp://en.wikipedia.org/wiki/Lienhttp://en.wikipedia.org/wiki/Defaults


34/60

nonrecourse basis. Almost all bank/service company agreements contain a creditinsurance policy that protects the lender if the consumer defaults.

UNSECURED LOAN

Unsecured loansare monetary loans that are not secured against the borrowers assets(i.e., no collateral is involved). These may be available from financial institutions undermany different guises or marketing packages:

bankoverdrafts corporate bonds credit card debt credit facilities or lines of credit personal loans

34
http://en.wikipedia.org/wiki/Unsecured_loanhttp://en.wikipedia.org/wiki/Collateralhttp://en.wikipedia.org/wiki/Overdrafthttp://en.wikipedia.org/wiki/Corporate_bondhttp://en.wikipedia.org/wiki/Credit_cardhttp://en.wikipedia.org/wiki/Personal_loanshttp://en.wikipedia.org/wiki/Unsecured_loanhttp://en.wikipedia.org/wiki/Collateralhttp://en.wikipedia.org/wiki/Overdrafthttp://en.wikipedia.org/wiki/Corporate_bondhttp://en.wikipedia.org/wiki/Credit_cardhttp://en.wikipedia.org/wiki/Personal_loans


35/60

&

COMMERCIALBANKING

35
http://www.abl.com/default.asphttp://www.abl.com/default.asp


36/60

The Commercial & Retail Banking Group (CRBG) offers a variety of asset and liability-based retail products to its customers. The Groups main focus has been on introducingvarious financing and investment products for its valuable clientele, and contributing tothe steady growth of the financial industry

Internet Banking

Online Banking

Profit Rates

ATM Network

Unclaimed Deposits

Deposit Account

SME

Agriculture

Other Services

Corporate Leasing

CRBG consists of 4 geographic groups and is further divided across 27 regions inPakistan. Each region is responsible for providing a quality service to its own customer-base.

In recent years, the Group has been working to find alternate ways to bank for customers,and has installed more ATMs to its already strong and largest ATM network.

During 2007, CRBG also saw a phenomenal growth of 28 percent in liabilities. TheGroup launched effective campaigns and showed 13 percent growth in Current Accounts& Saving Accounts (CASA). Besides an addition of senior level resources to the team,more Management Trainee Officers were also hired into the Group to bring in morequality and skill.

CRBG is consistent in lifting the Banks brand image by emphasizing on good customerservices and developing commercial assets and a cost effective deposit base.

DEPOSIT ACCOUNT

Allied Bank offers the deposit Account facility to its customers with the many attractivefeatures. Following are the types of deposit accounts offered by Allied bank :

PLS Account

Current Account

36
http://www.abl.com/commercial/dep_default.asphttp://www.abl.com/commercial/dep_default.asp


37/60

Allied Basic Banking Account

Foreign Currency Deposit

Monthly Profit Plus

Rewarding Term Deposit

Behtar Munafa Account

Behtar Munafa Term Deposit Allied Munafa Account

Allied Bachat Scheme

Allied e-Savers Accounts

Allied Business Account

SME

The Commercial and Retail Banking Group (CRBG) caters to the needs of commercialentities and small and medium enterprises. A dedicated team of Relationship Managersfirst identifies the specific needs of each customer segment, then designs and delivers afacility package, which is in conjunction with those needs, and provides customers thefull support and opportunity to take advantage of the various business prospects availablein the market.

AGRICULTURE FINANCE

The Bank, under the Agricultural Financing Scheme, as decided by the State Bank OfPakistan, extends short, medium and long term, farm and non-farm credits. The farmcredits are extended for production (inputs) and development purposes. Non-farm creditsare allowed for livestock (goats, sheep, cattle), poultry and factories including socialforestry and fisheries (inland and marine, excluding deep sea fishing).

37


38/60

Details are as follows:

FARM LOANS

PRODUCTION LOANS

1.Inputs like seeds, fertilizers, pesticides, weedicides, herbicides, labour charges, watercharges, vegetables, floriculture, etc.

2. Working capital finance to meet various farming expenses.

DEVELOPMENT LOANS

Improvement of agricultural land, orchards, etc.

Construction of Godowns

Tractors, Machinery & other equipments

Tube wells

Farm Transportation, etc

NON-FARM LOANS

Livestock

Poultry

Fisheries

Forestry

38


39/60

AGRICULTURE REVOLVING CREDIT SCHEME

Loan Tenure: 3 Years (Clean up once a year) One time documentation for 3years.

Loan limit will be based on the Indicative per Acre limit prescribed by SBP

DEVELOPMENT LOANS/FINANCES (TERM LOANS)

Loan Tenure: up to 5 years

Repayment: Monthly/Quarterly/Bi-Annual

CRITERIA SELECTIONSHOULD:

be a Pakistani & have a CNIC.

preferably be an account holder with ABL.

have a permanent residence and be a self-cultivator.

not be a defaulter of any other Financial Institution/Clear ECIB.

be reputable in the business

have Repayment Capacity

be able to produce proper securities

AMOUNT OF FINANCE

Value of agricultural land/Pass Book

80% of PIU or 50% of last 3 years average Sale Price or Market Value

50% of Residential/Commercial property in municipal limit.

90% of DSCs/SSCs/TDR/SNDR

INSURANCE

Insurance facility is available for all Farm and Non Farm Loans except orchards.

Insurance premium amount of subsistence holding farmers availing loans forfollowing 5 major crops will be reimbursed by the Government of Pakistan

39


40/60

1. Wheat2. Rice / Paddy3. Cotton4. Sugar Cane5. Maize

CORPORATE LEASING

Allied Bank started lease operations when it integrated with Ibrahim Leasing Limited.Facilities include leases for machinery, commercial vehicles and equipments. The Bankprovides lease facilities to corporate and commercial clients in all industrial enterprisesfor balancing, modernization, replacement and expansion schemes.

Leasing is a popular mode of financing because of its distinctive features like tax shield,preserve working capital, easy documentation and less processing time.

Lease applications are processed at all Bank branches in Pakistan.

ALLIED ATM NETWORK

Allied Bank has a vast network of over 522 ATMs installed in over 130 cities, whichcontinues to grow at a rapid pace.

BRANCHES & ATMS

Online Banking facilities are available to customers maintaining accounts at all onlinebranches across the country. The following facilities are available:

Cash Deposit for immediate credit to a remote branch.

Remote Cheque Encashment from any online branch.

Instant Funds Transfer between any 2 online branches.

Remote Balance Inquiry and Statement of Account.

Additionally, account holders of all online branches can obtain the Allied Cash+ShopVisa Debit Card for use at ATMs as well as at POS terminals

Allied ATM network

40


41/60

Additionally, Allied Bank is a member of the 1-LINK ATM sharing switch

comprising of over 2,000 ATMs nationwide, therefore, giving its Allied Cash+ShopVisa Debit Card holders access to even more ATMs across the country.The "1-Link Switch" has the following Bank members:

ABN Amro Bank KASB Bank

Meezan Bank Limited

National Bank of Pakistan

NIB Bank Limited

PICIC Commercial Bank Limited

Soneri Bank Limited

Standard Chartered Bank Pakistan Limited

Union Bank Limited United Bank Limited

MyBank Limited

Tameer Micro Finance Bank Limtied

Habib Bank Limited

Limited Al Baraka Islamic Bank

Allied Bank Limited

41


42/60

Askari Commercial Bank Limited

Atlas Bank Limited

Bank AL Habib Limited

Bank Alfalah Limited

Bankislami Pakistan Limited

Crescent Commercial Bank Limited Dubai Islamic Bank Pakistan Limited

Emirates Global Islamic Bank Limted

Faysal Bank Limited

First Dawood Islamic Bank Limited

All ATMs connected with the"1-Link Switch" will show its Logo.

M NET NETWORK

The Allied Cash+Shop Visa Debit Card can also be used at M Net ATMs, forcash withdrawal.

The "M Net Switch" has the following Bank members:

JS Bank (American Express Bank)

Bank of Khyber

Bank of Punjab

Citibank

First Women Bank Limited

Habib Metropolitan Bank

HSBC Bank

Muslim Commercial Bank

Saudi Pak Commercial Bank

Prime Commercial Bank

42


43/60

Bank:

City:

Branch:

Address:

ORIX POS NETWORK

City:

Merchandiser:

Address:

UNCLAIMED DEPOSITS

All unclaimed deposits are surrendered to the State Bank of Pakistan. The customersmay access relevant information from the following addresses:

ATTENTION VALUED CUSTOMERS

UNCLAIMED DEPOSITS/INSTRUMENTS

In accordance with the Banking Companies Ordinance, 1962, Section 31, the Bank isliable to surrender to S.B.P, all unclaimed deposits and instruments which have not beenoperated/collected by the account holders/beneficiaries for last 10 years.All such customers/beneficiaries are requested to contact the concerned brance to re-

43


44/60

activate their accounts/collect the instruments, failing which, the bank will be compelledto classify the same "UNCLAIMED" and surrender to SBP.

STATE BANK REVISED INSTRUCTION ON UNCLAIMEDDEPOSITS

PUBLIC NOTICE

AS PER SECTION 31 OF BANKING COMPANIES ORDINANCE1962

A debt in Pakistan Rupee is owing by a banking company by reason of a deposit, not

being a deposit in the name of a minor or a government or a court of law, at a branch ofthe banking company in Pakistan in respect of which no transaction has taken place andno statement of account has been requested or acknowledged by the creditor during thelast ten years period are considered as unclaimed deposits. These include demand deposit,time deposit, pay order, demand draft, etc.

As per instructions of the State Bank of Pakistan, all un-claimed deposits are surrenderedto the SBP. The customers may access this information at the following addresses:

1. Allied Bank website, respective branches of the Bank and Finance Group, CentralOffice, Karachi.

2. Website of State Bank of Pakistan3. Field Offices of SBP Banking Services Corporation in Karachi, Lahore,

Peshawar, Quetta, Islamabad, Rawalpindi, Faisalabad, Multan, Sialkot,Bahawalpur, Gujranwala, Hyderabad, Sukkur, D.I.Khan and Muzaffarabad.

All the claimants can apply for refund in the bank branch where deposit/instrumentaccount was opened/payable. In cases where such branches have been closed /shifted,the nearest branch of the same bank should be contacted. It may please be noted thatafter completion of one-year from the date of making the list public, all unclaimeddeposits/instruments will cease to be claimable and will be transferred to thegovernment.

44


45/60

OTHER SERVICES

Other services of Allied Bank are:1. Utility bill2. lockers3. hajj services

1. UTILITY BILL

Customers can pay their utility bills (e.g. electricity, gas, telephone) atany of the Banks branches. For further convenience, bills are collected on all workingdays during normal banking hours and also at certain times during the evening. Bills canbe paid with cash or cheque, plus customers can even drop crossed cheques in drop-boxes

available at all branches.Furthermore, customers can also pay their bills using any of the Banks

ATMs or via Internet Banking for SSGC and SNGP bills.

2. LOCKERS

Allied Bank Lockers are available, at an annual fee, in four different sizes- small, medium, large and extra large. Locker holders are not required to have anaccount with the Bank.

S. # Locker Size Annual Locker Rent(Current)

Maximum LossCoverage / Limit

1. Small Rs.1,500/- Rs.500,000/-

2. Medium Rs.2,000/- Rs.1,000,000/-

3. Large Rs.4,000/- Rs.1,500,000/-

4. Extra Large Rs.5,000/- Rs.2,000,000/-

45


46/60

3. HAJJ SERVICES

The Hajj Service is available to all pilgrims. The forms and other related services areprovided by the Bank. Hajj applications are available with all branches during Hajjseason, immediately after the Hajj policy is announced by the Government of Pakistan.

PROFIT RATES

46


47/60

47


48/60

48


49/60

INTERNET BANKING

49


50/60

Banking is now at your fingertips! Allied Direct Internet Banking offers you theconvenience to manage and control your banking and finances - when you want, whereyou want! It's Simple, Convenient, Secure and Faster. So, just get clicking!

Some of the advantages of Allied Direct Internet Banking are:

(A) Simple and Convenient

Easier navigation and help provided at every step so you can make full use of thisservice. With Allied Direct convenience is just a click away.

(B) Secure and FasterEncrypted with latest tools and technologies, Allied Direct is the choice for secureand fast Internet Banking.

(C) 24x7 Access You now have access to your account 24 hours a day, 7 days a week. You cantransfer funds or pay bills, even when it's a holiday.

To use Allied Direct Internet Banking, you should be a registered Allied BankAccount holder with a valid ATM.Card. If you do not have an account, please visit any of our nearest branches and openyour account and obtain an ATM Card. Our friendly branch staff will help you open youraccount quickly.

ONLINE BANKING

50


51/60

Allied Online Banking is a unique service being offering from Allied Bank.Through this service, your account in Allied Bank is available to you from any of our

branches countrywide.

No matter where you are in the country and whichever branch your account ismaintained at, you can have your cheque cashed at any of our 757 online brancheslocated in 250 cities. You can also use the service, from any branch, to deposit cash forinstant credit into your account or any other account in Allied Bank. Similarly, theaccount-to-account Funds Transfer facility is also available for instant remittance.

Your cheque drawn from a remote branch for credit into a beneficiarys account orencashment of a specified amount, can also be presented by a third person at any branch.Whats more, making a Balance Inquiry and getting an Account Statement are additional

services available to Account holders from remote branches.

Allied Online provides a secure, efficient and convenient facility for makingpayments to beneficiary accounts from any of our branches countrywide. Corporatecustomers requiring fund collection or a disbursement facility can use it for cashmanagement services.

51


52/60

&

CORPORATE

BANKING

52
http://www.abl.com/default.asphttp://www.abl.com/default.asp


53/60

CORPORATE BANKING

Corporate Banking

Investment Banking

Financial Institutions & Cash Management

CORPORATE INVESTMENT BANKING

The Corporate Investment Banking Group (CIBG) holds the Banks loan portfolio andenjoys a leading position in corporate lending in the country. It offers a wide range of

financial services to medium and large sized public and private sector entities. Theseservices include, providing and arranging tenured financing, corporate advisory,underwriting, cash management, trade products, corporate finance products and customerservices on all bank related matters. The Bank has played a key role in the countryseconomic growth by providing a vast amount of funds to large industrial and corporatesectors of the economy. And because it has played a big part in major investment andcorporate banking transactions, Allied Bank is considered one of the top investmentbanks in the country today.

(Corporate Investment Banking Group)

Corporate Banking Investment Banking Financial Institution

- Project Finance- Long Term Financing- Short Term Financing- Trade Finance

- Project Finance- Syndication- Advisory

- Cash Management- Home Remittances

ABL-IBG is the most Preferred Investment Banking Outfit because of

AWARDS

Timely Completion of Mandates

Highly talented and experienced analysts

An employee focused work culture

Flexible delivery models to satisfy client specific requirements

A cost effective, one window solution for customers

Its ability to rapidly adapt to changing industrial & client specific processes.

The dedicated Transaction Manager Model ensuring high quality service at alltimes

53


54/60

ABLs Investment Banking team won its first major award in November 2006, for TheCorporate Finance House of the Year, 2005-2006 by the CFA Association of Pakistan,the local body of the CFA Institute, USA.

For its consistently superior performance, ABLs Investment Banking team was onceagain awarded The Corporate Finance House of the Year, 2006-2007 award by theCFA Association of Pakistan, the local body of the CFA Institute, USA. This award wasgiven to ABL based on its highest value and number of Investment Banking andAdvisory Transactions concluded during the period July 2006 December 2007.

ABLs Investment Banking Unit has also received international recognition by TheBanker magazine UK, which has honored ABL with the The Banker Deal of the Year2008 Pakistan award for its successful Rs.13 Billion balance sheet restructuring of

Maple Leaf Cement Factory Limited (the largest financing arranged for a cement factoryin Pakistan).

CORPORATE BANKING

CBG offers a wide range of financial services to medium and large sized public andprivate sector entities. CBG has expertise in providing exemplary customized andpersonalized service to its Corporate Customers under the Relationship Managementconcept, which is basically catering to all the customer needs through One Windowoperations. CBG has strategically placed its presence in all major corporate hubs of thecountry namely Karachi, Lahore, Islamabad, Multan and Faisalabad.

54


55/60

It presently enjoys a leading position in corporate lending in the country and has played akey role in economic development of the country by providing large facilities, long term,short term, working capital etc in all the key sectors of the economy. Despite being a lateentrant in Corporate Banking, CBG has not only able to position itself as one of the primebanks for the existing clientele but also created and cemented new relationships withseveral top tier names in the market.

INVESTMENT BANKING

ABL IBG was established in 2005 and focuses on the Investment Banking market.It has the highest number of Successful Arrangement and Participation in KeyPrivatization & Acquisition Financing Transactions achieved by any Investment BankingGroup in Pakistan.

It has already penetrated the investment banking market by taking the lead in anumber of major transactions and arranging funding of more than US$ 6 billion todate.

55


56/60

ABL IBG is reputable for building business on the basis of strong corporaterelationships and showing a clear understanding of Structured Finance.

The team consists of dedicated and young professionals with extensiveexperience, who provide various Advisory & Arrangement Services to CorporateClients.

ABL-IBG has played an active role in Debt Origination and Distribution throughinnovative and tailor made solutions for its target customer base. It is also wellknown for having successfully completed mandates in a timely manner, and isregarded as one of the most active Investment Banking entities in the countrytoday.

IBG Range of Services

FINANCIAL INSTITUTIONS

ABLs Financial Institutions team shows a strong commitment to product and businessdevelopment.

Our client portfolio includes top domestic names, important regional players, top globalfinancial institutions, covers banks, NBFIs, leasing companies, modarabas, microfinance,the insurance sector and specialist money transfer companies.

ABL's dedicated team of Financial Institution professionals brings a wealth of local andinternational expertise to all facets of this complex industry, and can serve as your singlepoint of contact for a comprehensive set of products and services, including:

56


57/60

Inbound trade services

International remittances with immediate processing capability

Payment and collection solutions

Confirmation

Advising Negotiation

Guarantees

Payments

Trade finance

L/C Issuance

Reimbursement

Bilateral Key Exchange Arrangements

Discounting

As our institutional customers face continuing challenges, they look to ABL forcomprehensive transactional banking solutions, greater operational efficiency and broadgeographic coverage.

Please contact us to explore the ABL value proposition on +92-21-5301048 or [email protected]

CASH MANAGEMENT

ABLs cash management team offers a full range of transactional banking services, fromcollections to cross-border payments, from customized services to comprehensiveindustry expertise. Having the largest real-time online branch network in Pakistan,combined with a host of value-added services, ABL is uniquely positioned to meet thedemanding requirements of global corporates, public sector enterprises and top-tierdomestic companies.

With its collaborative approach to building and implementing solutions, ABL iscommitted to giving its customers the best service possible.

For more information about our services, please contact us at your convenience. We look

forward to hearing from you.Email: [email protected]

HOME REMITTANCES

Allied Bank has rolled out its state-of-the-art e-Remittance services to facilitateinternational remittances sent to Pakistan Pakistanis.by overseas

57


58/60

ABL has been significantly important in originating home remittances to Pakistan, and iscontinuously working to develop innovative ideas for maximizing its reach to allPakistanis living abroad. We have identified several strategic partners in the mainoverseas markets, and will be providing a fully automated, end-to-end solution for non-

resident Pakistanis.

ABLs real-time online branch network one of the largest networks in Pakistan, consistsof over 760 branches in 350 cities, and provides domestic distribution of remittances tocustomers receiving money in Pakistan.

A host of top international banks, exchange houses and funds transfer companies fromacross the world, including the Middle East, Europe, Asia-Pacific and North America,have been involved to make this a quality service. By implementing a fully automated,straight-through processing facility, we are in a position to activate an innovative set ofremittance products.

A host of options is available to non-resident Pakistanis under this service, includingdirect credit to account, cash payment over the counter and issuance of the Allied Expresscheque, a payment instrument that can be honored across the entire ABL network ofbranches.

Please contact us to explore the ABL home remittances value proposition on+92-21-5301048 or [email protected]

OBSERVATION & FINDING

58


59/60

Banking image among the general population is not good

Product features are not well defined to the customers

Selection criteria for any product not carrying any rationale

Interest rate is not fixed

Lot of ambiguity regarding pay back system

Behavior of recovery team with customers is very harsh

RECOMMENDATION & SUGGESTION

59


60/60

Banks should focus more towards the education of customer regarding theirproducts

Sales team training on own & competitors features of each product

Train sales & recovery department on human skills to improve their behaviorwith the customers, which will help banking industry to improve their image

Customer complete understanding needed before taking consent sign ondocument

Consent document should be translated in Urdu as majority of customer dontunderstand the technical verbiage in used in these documents

Banks needs to focus to improve their image among the general population

Training at branch level must be provided to the employees because this is aneed of current affair & time when employees of bank attain skills from StaffColleges the risk factor automatically decreased and further fraud/forgers chancescome on minimize level and this is successful stage it is mostly depend on the skillsof employees.

Consumer Bankng (Finall)

Documents

Transcript of Consumer Bankng (Finall)