CONSULTING & ENGINEERING · CONSULTING & ENGINEERING Comprehensive consulting services and...
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CONSULTING & ENGINEERING Comprehensive consulting services and sustainable engineering for diagnostic and monitoring technologies of rolling stock www.voestalpine.com/railway-systems Location analysis – Assessment of the track for Wheel Impact and Load Detection (WILD) – Definition of optimized installation location We help the customer choose the correct system locations in order to obtain the maximum benefits from the acquired data. On the one hand, this concerns the use of existing infrastructure as well as the optimal positioning of the systems in the customer's network. In addition to general best practices regarding the location selection, voestalpine SIGNALING Group provides measurement technology, such as mobile measurement stations, to assess the reactivity of the superstructure. Consulting on the maintenance of wheel bearings Our diagnostic and monitoring systems make it possible to monitor wheel bearings for wear and specific damage. The systems generate precise measurement results, which make it possible to draw conclusions about the type of damage (damage to the running surface, defective rollers or broken bearing cages). Information is also provided about the extent of the wear in conjunction with damage to the remaining service life. We use these data to develop optimal maintenance strategies together with the customer. At the same time, the risk of bearing defects in operation (hot box) as well as the costs of preventative maintenance are reduced.
Transcript of CONSULTING & ENGINEERING · CONSULTING & ENGINEERING Comprehensive consulting services and...
CONSULTING & ENGINEERING
Comprehensive consulting services and sustainable engineering fordiagnostic and monitoring technologies of rolling stock
www.voestalpine.com/railway-systems
Location analysis – Assessment of the track forWheel Impact and Load Detection (WILD) –Definition of optimized installation locationWe help the customer choose the correct systemlocations in order to obtain the maximumbenefits from the acquired data. On the onehand, this concerns the use of existinginfrastructure as well as the optimal positioningof the systems in the customer's network. Inaddition to general best practices regarding thelocation selection, voestalpine SIGNALINGGroup provides measurement technology, suchas mobile measurement stations, to assess thereactivity of the superstructure.
Consulting on the maintenance of wheelbearingsOur diagnostic and monitoring systems make itpossible to monitor wheel bearings for wear andspecific damage. The systems generate precisemeasurement results, which make it possible todraw conclusions about the type of damage(damage to the running surface, defectiverollers or broken bearing cages). Information isalso provided about the extent of the wear inconjunction with damage to the remainingservice life. We use these data to developoptimal maintenance strategies together withthe customer. At the same time, the risk ofbearing defects in operation (hot box) as well asthe costs of preventative maintenance arereduced.
CUSTOMIZED SOLUTIONS
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Consulting when creating alarm criteriaDue to the large number of internationalcustomers, we have comprehensive experiencein the implementation of alarm criteria as well astheir effects in operation. We support thecustomer with knowledge from the areas ofhigh-speed, mixed, freight and urban traffic. Inaddition to the individual consulting activities,we organize user group meetings in whichcustomers can exchange their experiences aspart of a conference.
Consulting on wheelset managementWe help our customers optimize themaintenance of their wheelsets. It is expensiveto overhaul wheelsets and it has been done atfixed intervals so far. We measure the degree ofwear of the wheels and use it to calculate theoptimal time of maintenance. This reducesunnecessary time in the workshops to thedegree absolutely necessary.
CERTIFIED TRAINING
Comprehensive range of instructions and training courses in dealing withdiagnostic and monitoring technologies of rolling stock
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Service training / Train the trainerWe offer a broad training portfolio for allproducts. This provides content for targetgroups, such as planners, commissioningengineers, service technicians or operators. Inthis way, the operator’s employees are able tofully utilize the potential of the systems andensure the maximum service life. In addition topure training, we offer workshops for technicalpersonnel that focus on the practical relevanceand the exchange of experience between thetechnicians. It is possible to train customertrainers as multipliers. They receive a particularlyintensive training with set re-training dates.
Installation trainingThe installation of diagnostic and monitoringsystems may be carried out by the customer orthe customer's service providers. We take careof the installers’ training and the monitoring ofthe installation. This ensures a high level ofinstallation quality and thus usability of themeasurement results. The responsibilities duringinstallation are coordinated with the customerindividually and transparently in the run-up tothe projects.
AVAILABILITY THROUGH EXPERTISE
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Customer specific software adjustmentsThe environment of railway systems ischaracterized by a high level of heterogeneityand a multitude of historically evolved solutions.We support the customer in the seamlessintegration of diagnostic and monitoringsystems in the existing infrastructure. Thisincludes the documentation/definition ofinterfaces and the implementation, operationand monitoring of interfaces throughout theentire life cycle of the product. Softwarechanges are deployed and maintainedthroughout the product’s life cycle.
Data Evaluations and AnalysisOn behalf of the customer, we assess thegenerated data of the diagnostic andmonitoring systems and provide it to thecustomer in legible form that can be interpreted.In conjunction with the global experiences ofvoestalpine SIGNALING Group,recommendations for action are derived fromthese data in cooperation with the customer,which fit exactly into the customer’s processlandscape. The data evaluation allows thecustomer to use the systems economically inorder to save money during ongoing operationand to avoid interruptions in operation. This isdone by continuously using the data if systemsare connected directly to the service center viaa data connection or through offline data,which are transmitted by the customer asneeded.
Support for external planning / consultingcompaniesWe offer training for planning and consultingcompanies. These training sessions offer aprocedural view of diagnostic and monitoringtechnologies. The focus here is on the planningphase, the requirements for the infrastructureand the integration into the customer's bestpractices.
SUPPLY, LOGISTICS & INITIAL SERVICES
Initial delivery and installation services for diagnostic andmonitoring technologies of rolling stock
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Shipping and transport logistics to theconstruction sitevoestalpine SIGNALING Group has businessrelationships in over 50 countries around theworld and, in the course of market development,has established internal competences for thehandling of product and system transports.They use first-class logistics service providers totransport diagnostic and monitoring systems tothe site of installation while complying withquality, time and cost targets. This is done inclose cooperation with the client in order toensure that local specifics and directives areobserved.
Installation supportA proper installation of diagnostic andmonitoring systems is crucial to the service lifeand future maintenance expenses of thesystems. In addition, a proper installation formsthe basis for a high quality of the data of thediagnostic and monitoring systems and theirsubsequent use. Our experts already providesupport in project management during theinstallation phase, train and instruct on-sitefitters, provide set-up tips and point out specialhazards in order to ensure a high qualityinstallation of the systems.
EFFICIENT OPERATION - RIGHT FROM THE START
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Commissioning / On-site trainingvoestalpine SIGNALING Group helps customersto properly commission the installed systems.This measure ensures the validity of the datagenerated. The system function is documentedin cooperation with the customer already duringcommissioning as a set part of the acceptanceprocedure.
Project managementvoestalpine SIGNALING operates its owndepartment for planning and handling projects.Our employees are certified according to theInternational Project Management Association(IPMA) and are continuously trained. This allowsfor a seamless integration into theorganizational structures of customer projectsso as to ensure a smooth processing.
CONTINOUS SERVICE / SERVICE LEVEL AGREEMENT
Services and agreements for diagnostic and monitoring technologies of rollingstock over the entire product life cycle
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Maintenance activities / Maintenance contractsWe offer the customer standardizedmaintenance activities:
- preventative maintenance
- predictive maintenance
- corrective maintenance
- spare parts provision
- software and hardware upgrades
- 24/7 availability via phone and email
The selection of individual service modulesallows for an integration into the customer'sservice organization. In particular case, weguarantee the customer the availability of thediagnostic and monitoring systems in the field.Details about the service modules are specifiedin the maintenance contracts.
Remote maintenanceWe continuously (24/7) monitor the systems byusing monitoring software or at the customer'srequest. The continuous monitoring makes itpossible to detect error trends on the diagnosticand monitoring systems and their measurementresults at an early stage. The remotemaintenance processes make it possible toflexibly adjust to customer requirements withrespect to internet security.
Emergency warehouses for customers withmaintenance contractsIn close cooperation with the customer, weoperate local crash parts warehouses, whichensure the availability of spare parts whileadhering to defined response times. Theprocesses for accessing the warehouse arecoordinated individually with the customer inorder to ensure a smooth integration into theirlogistics processes. The stocking of thewarehouse depends on the required availabilityof the components and their reliability.
PARTNERSHIP WITH FUTURE
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Refurbishment / General overhaul of systemsor componentsDefective components are repaired in the plantand generally upgraded to the current state ofdevelopment (continuous improvementprocess). This ensures that no outdatedcomponents leave the plant. When registering adefective component, the customer can applyfor a pre-replacement. He then receives analready repaired component and does not haveto wait for the defective component to berepaired (replacement item process).As part of upgrade measures, we offer tailor-made packages that upgrade the existingdiagnostic and monitoring systems to thecurrent state of technology. However, existinglong-lasting and expensive components arerecycled. This protects the customer'sinvestments while at the same time participatingin technical development.
Smartphone-application with service andlogistics functions (tracking function)A smartphone application for the Apple iOS andAndroid operating systems helps customers toregister and to track repairs. The customer canregister defective components, see the state ofthe repair and download relevant data, such asrepair logs and calibration certificates. The appgives the customer an overview (inventory) of hissystems installed in the field, enhanced byinformation about sub-components, warrantydata and serial numbers. With one click, thecustomer can remove defective parts from his“inventory”, register for a repair and install newparts.
Dismantling as part of the system replacementWe help the customer to decommission anddismantle old diagnostic and monitoringsystems in order to avoid damage due toimproper disassembly. We either properlydispose of the systems or, after the overhaul,give them back to the customer.
