Constructive Criticism. The Word “Constructive” Synonyms: Antonyms:

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Constructive Criticism

Transcript of Constructive Criticism. The Word “Constructive” Synonyms: Antonyms:

Constructive Criticism

The Word “Constructive”

Synonyms: Antonyms:

The ONE and ONLY reason for Constructive Criticism

MOTIVATE

someone to change behavior

How to give Constructive Criticism

Address the person without attacking the person.

How would you feel receiving it?

The Sandwich Technique Relaxes the other person Creates an open state of mind to receive

constructive criticism Reduce possibility of anger reaction To let the other person know you are on

their side Motivate the person to accept the

constructive criticism DO IT WHEN THE PERSON IS IN A

GOOD MOOD!

Words that Describe Behavior:

Specific Behaviors: Absence of Behaviors:

Guidelines to Giving Think it through before you say

something: Is it really constructive? Why am I giving the criticism? Am I describing specific behavior? Do I have at least 2 compliments to give? Am I criticizing only one point? Am I relaxed and not angry? How would I feel receiving this criticism? Is it something the person can change?

Guidelines to Giving Use “I” Statements. Be tentative-keep an open door for

dialogue. Criticize in private and praise in

public. Be timely. Focus on the present.

Guidelines to Giving

Do not use comparison. Take the team approach. Listen to the person’s response. Allow the person to make decisions.

Example

The first thing I observed was that you did a good job at…

Now if we can tweak this one thing….

One of your greatest strengths is…

Example

When this group comes together, creative things happen. Let us brainstorm together how we can achieve…

We came up with many ideas that will improve our labs.

Guidelines to Receiving

Recognize the value of constructive criticism.

Put yourself in the place of the person giving the constructive criticism.

Acknowledge criticism that focuses on your behavior. Ask for specific examples of behavior.

Guidelines to Receiving

Listen Actively: Paraphrase what the other is saying. Restate the criticism to make sure

you understand it. Ask questions to increase

understanding. Check out the person’s nonverbal

behavior.

Guidelines to Receiving

Work hard to not become defensive. Use the constructive criticism to

improve. Communicate how you feel.

Use “I” messages. Maintain eye contact and open body

language as you listen.

Example

Your supervisor points out that you did not include an important part of the meeting in your minutes.

“It sounds like I have missed part of the discussion at the meeting when I was taking the minutes.”

One of your coworkers points out that if you tidied up your office, you'd probably get more work done at a quicker pace. What do you say in response? "If you're so concerned about the 'tidiness' of my

office, feel free to come in and clean it up whenever you like."

"You're right. I'll clean it up tonight after work." "It is a bit of a mess, but I pretty much know

where everything is."

Example

As you're driving your teenage son/daughter to school in the morning she tells you that you need fashion help with your clothes because you are so outdated. Like I'm really going to take advice from someone

who wears black lipstick and white eyeliner. I really do need new clothes. Maybe, I wouldn't mind doing something

different.

Activity

Write a script of constructive criticism. Role play the script. Possible scenarios:

Has many grammar errors in writing. Does not comprehend the reading

selection. Does not know how to multiply fractions. Co-worker is late for lab.