Consolidating the Application Landscape
3
® Post Office ® 31 August 2022 1 Quick (< 3months) to Medium-term initiatives (4-6 months) Change Impact/ Size of Change Timely generation of Client Files through Transaction Integrator External/ Quick Customer Experience Faster Decisions, Better Sales HR Self Service – ESS & MSS functionality over SAP HR Internal/ Quick Higher Employee Productivity Lower FTEs Review of Architecture & IT Governance a/c POL-SAP Internal/ Medium Lower Inbound Calls, Fewer FTEs, Operational Cost Dynamic pricing for Travel Insurance related products External, Internal/ Medium Customer Satisfaction Index, Market Success Factor, % New Customers per Year , Reduction in Customer Services Cost Reference Data – Implementation of Kalido MDM Internal/ Medium Improved Data Quality, Accuracy Easier to add, modify, maintain
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Transcript of Consolidating the Application Landscape
®
Post Office® 3 May 20231
Quick (< 3months) to Medium-term initiatives (4-6 months)
Change Impact/ Size of Change
Timely generation of Client Files through Transaction Integrator
External/ Quick Customer Experience
Faster Decisions, Better Sales
HR Self Service –
ESS & MSS functionality over SAP HR
Internal/ Quick Higher Employee Productivity Lower FTEs
Review of Architecture & IT Governance a/c POL-SAP
Internal/ Medium Lower Inbound Calls,
Fewer FTEs,
Operational CostDynamic pricing for Travel Insurance related products
External, Internal/ Medium
Customer Satisfaction Index,
Market Success Factor,
% New Customers per Year ,
Reduction in Customer Services Cost
Reference Data – Implementation of Kalido MDM
Internal/ Medium Improved Data Quality, Accuracy
Easier to add, modify, maintain
Mails Payment Card External, Internal/ Medium
Increased Employee Productivity, More Sales Orders/ FTE
Automate - eliminate errors due to manual processesFewer FTEs
®
Post Office® 3 May 20232
Long-term initiativesChange Impact/ Timeframe
Upgrade POL-SAP to SAP ECC 6.0
Internal / 12-24 months Stable Architecture
Best Practices
Lower Maintenance Costs
Less Customisation
Upgrade SAP HR Internal/ External /
12-24 months
Higher Employee Productivity Lower FTEs
Improving www.postoffice.co.uk and leveraging Service Oriented Architecture
Internal/ External
> 6-24 months
Customer Satisfaction Index,
Market Success Factor,
% New Customers per Year
Lower Inbound Calls,
Fewer FTEs,
Operational Cost
®
Post Office® 3 May 20233
Application Strategy 2009 2010 2011 2012 2013 2014 2015 2016
SAP SOLUTION MANAGER v 4.0 > v 7.0 MONITORING, UPGRADE & ON-GOING MAINTENANCE FINANCIAL SERVICE SALES SAP CRM 7.0 ADDITIONAL FEATURES OFSAP CRM PLUG AND PLAY ????????? SOA LEVERAGING SAP NETWEAVER & SAP PORTAL SALES & MARKETING SIEBEL SAP CRM 7.0 SAP CRM SAP CRM SOA LEVERAGING SAP NETWEAVER & SAP PORTALEIC / HR HELPDESK SAP CRM 4.0 SAP CRM 7.0
REPORTING, BI, MIKALIDO DIW+
UID+ BOXIKALIDO DIW+
UID+ BOXISAP R/3 + SAP BI +
BOXI
SAP ECC 6.0 + BOXI +SAP
NETWEAVER BI
END USER DELIVERY ESS & MSS
SAP EP, SAP R/3 HR INTEGRATED
USER FRONTENDPORTAL,
SAP GUI PORTAL, SAP GUI PORTAL, SAP GUI SAP
FILE ROUTING, MESSAGING, INTEGRATION
TMS, SAP XI 3.0 SAP XI 3.0 SAP NETWEAVER SAP NETWEAVER TMS & OTHER LEGACY DECOMMISSIONED
HR SAP-HR
SAP R/3 4.7SAP-HR
SAP R/3 4.7 POL-SAP INTEGRATED SAP ACTIVATE FURTHER SAP FUNCTIONALITY BASED BILLING CLIENTS LEGACY POL SAP POL -SAP ON SAP ECC 6.0 + ENHANCEMENT PACKAGES INVENTORY MANAGEMENT LEGACY POL-SAP POL-SAP
CASH MANAGEMENTSAPADS
SAP R/3 4.6 +EWM +EWM
FINANCE & ACCOUNTING, IS-RETAIL
POL-FS SAP R/3 4.7 SAP R/3 4.7 SAP R/3 4.7 SAP ECC 6.0 SAP ECC 6.0 SAP ECC.60 SAP ECC 6.0 SAP ECC 6.0
CORPORATE FINANCE ESFS SAP ECC 6.0
2009 2010 2011 2012 2013 2014 2015 2016
BUSINESS FUNCTION YEAR BAU INTERIM STABLE FUTURE RMG
