Consilium Software Brief Overview

Consilium Software Overview

25-Jan-2011

www.consiliuminc.com

Consilium Software – Enabling UC

Consilium Software develops Unified Communications software and solutions for enterprises and contact centers

Current StatusLeadership Successes

• 20+ years in this industry

• US$250m of business to date

• 3 successful APAC start-ups

• Established in 2007 with HQ in

Singapore

• Team size of 40 in Singapore,

India, Taiwan & Canada

• Fastest-growing UC solutions &

services organization in APAC

• Received Series-A funding from

JAFCO Asia in 2010

• Leading UC Alliances : Cisco,

NICE, eGain & Genesys (Alcatel-

Lucent)

• Supported by International

Enterprise (IE) Singapore

• Cisco Authorized Technology

Provider (ATP-UCCE & ATP-CVP

partner) status

• Cisco Advanced UC

• Cisco CDN Solution Developer

• Consilium-developed UniTools™

(UniAgent™, UniInsight™,

UniQM™ & UniPresence™)

launched and in production

• Executed a string of successful

UC software development &

delivery projects in 30 countries

• Launched the Consilium

Managed Services Platform

• Marquee customers across the

financial services, BPO, telco,

airline, manufacturing & logistics

verticals

Al Lucchese

Mentor & Sr. Adviser

Pramod Ratwani

Founder, President &

Executive Chairman

Swapnil Shah

Senior Adviser

• Industry veteran

• CEO of turnarounds

• Serial entrepreneur

• Boston BBJ „40

under 40‟ honoree

www.consiliuminc.com3

The Leading, One-stop Mid-tier UC Player

UNI™ Products for High Interoperability

Flexible Deployment Models

Advanced Professional Services Differentiator

UniCare™ Support & Managed Services


Consilium’s Global Reach

4

Cisco & Genesys projects delivered in over 30 countries across 6 continents

Cisco & Genesys compatible Products: Consilium UniAgent™, UniInsight™ & UniQM ™

Cisco Authorized Technology Provider for contact center solutions (ATP-UCCE and ATP-CVP)

Solution Developer under Cisco Developer Network (CDN) program

UniTools ™ for rapid deployment of multi-level integrations with 3rd party applications & CRM’s

Resource Bases

Project Locations

http://www.egain.com/index.asp


UniAgent™Unified Agent

Front-end Application

CRM Business

Applications

UC Professional

Services

Customer Interaction

ManagementAnalytical Tools

Workforce

Optimization

UniPresence™Enabler of UC &

Collaboration in the Enterprise

UniQM™Performance & Quality

Management

UniInsight™BI Reporting &

Analytics

Business &

Technology

Consulting

Software

Development

Services

Support &

Managed

Services

Traditional Customer Contact Management Solutions

Consilium Unified Communications Product Portfolio

Consilium Services Expertise

UniTools™UC Connectors & Tools


Consilium UniTools™ for Cisco

UniAgent™CRM Connector

for UCCX

UniAgent™ CTI Desktop for

UCCE

UniInsight™ for UCCX

UniInsight™ for UCCE

UniWeb™ for Social Media Integration


Consilium UniTools™ for Genesys

UniAgent™CRM Connector

for Genesys

UniAgent™ CTI Desktop for

Genesys

UniInsight™ for Genesys

UniQM™ for Genesys

UniWeb™ for Social Media Integration


Consilium’s Cisco Capability Statement

ATP

(UCCE)

Partner

ATP

(CVP)

PartnerConsilium

UniAgent™

CRM ConnectorPremier &

Advanced UC

Cisco Developer

Network (CDN)


Business

Consulting

Cisco WFO &

Multichannel

Cisco IPT

Cisco UCCX

Cisco UCCE

Cisco CVP

Radvision Video

Project

Management

Design, delivery &

training for

Cisco QM

Cisco WFM

Cisco EIM

Cisco WIM

Design &

Implementation

Presales solution

architecture

Business and

Technology

Alignment

BFSI, telco, BPO

domain expertise

Software Others

Custom historical

reporting

Custom

wallboards &

dashboards

Report libraries

for Avaya,

Genesys & IN-IN

Migrations from

Avaya, Nortel

Aspect &

Genesys

Social media

integration

Strong outbound

skill set

Reporting

UniAgent™ &

UniInsight™

Integrations

(database, host &

3rd party)

Custom apps

under CDN

Consilium’s Cisco Portfolio


Consilium’s Genesys Relationship Status

Americas

SI & ISV

Partner

Global

PS

Partner

APAC

Premier

Partner

2009

APAC New Market

Breakthrough

Award Winner


Consilium – The Genesys Experts

• Genesys Inbound & CTI

• Genesys Outbound

• Genesys SIP

• Genesys GVP & Speech Apps.

• Genesys WFM

• Genesys Multimedia (Email-Web)

• BI Reporting (InfoMart / ICON)

• Technical Project Management

15+ solid resources

8 key areas of Genesys specialization

Team leads each have more than a decade’s telecommunications experience in multiple Unified Communications (UC) & Contact Center (CC) technologies

Excel in BFSI, BPO and Telco verticals

Global Professional Services partner for Genesys and Alcatel-Lucent


Prepare & Prepare & PlanPlan

DesignDesign Implement | Implement | Develop | TrainDevelop | Train

Operate | Operate | OptimizeOptimize

• Project start-up

• Validated solution architecture documents

• Statement of Work

• High-level project schedule

• Application Discovery

• Business Requirements Specification document

• Technical Design Document

• Application Design Document

• Detailed project plan

• Pre-installation checklists

• Installation

• Business Configuration

• Software Development

• Testing & validation

• Knowledge transfer workshops and customer training courses

• “As-Built” documentation

• Production support

• Transition to technical support

• Optimization through consulting, guidance mentoring and assistance

Collaboration Architecture & Project Methodology


Key Customer Engagements…

13

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http://www.serco.com/


+

Top Cisco & Genesys

Prof. Services

Top Cisco & Genesys

Prof. Services

Consilium has industry-acclaimed Cisco and

Genesys UC & Contact Center Practices

Consilium has industry-acclaimed Cisco and

Genesys UC & Contact Center Practices

UNI™ DifferentiatorUNI™ DifferentiatorConsilium UNI™ as the platform for value-

addition and unique offering

Consilium UNI™ as the platform for value-

addition and unique offering

Customer

Contact Success

Customer

Contact Success== Create value for customers around the

world

Create value for customers around the

world

+ Software Integration & Development

Software Integration & Development

CRM integrations , CTI integrations, 3rd party

integrations and custom app development

CRM integrations , CTI integrations, 3rd party

integrations and custom app development

The Consilium Advantage



Enabling Unified Success™


[email protected]

http://www.consiliuminc.com/

http://www.consiliuminc.com/

mailto:[email protected]

mailto:[email protected]

Consilium Software Brief Overview

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