Cornelia Ross14323 Erin Lane, Poway, CA 92064

(858) 442-6501Sunnyd719@cox.net

Restaurant Management

Extensive experience, I bring 30+ years of knowledge in restaurant management. I have extensive knowledge in training and development. I am a self-directed, highly motivated, and energetic, customer service oriented individual. Repeatedly recognized for my work ethics, knowledge in all phases of restaurant business operations and standardized accounting practices. Servant and situational leadership and good-time-management are some of the many skills I will apply in my work with your company. I have completed focus, and increasing human effectiveness (IHE) workshops to grow my productivity. The creativity and ease, with which I adapt to change, will proof an asset for your company.

CORE COMPETENCIES

Increasing Human Effectiveness (IHE) workshops • Staff Training • Corporate Training • Corporate Marketing • Budget and Resource Management • Cash Management • Focus workshops • Situational Leadership •

Servant Leadership • Management Excellence • Computer Literacy in but not limited to Microsoft Office programs

PROFESSIONAL EXPERIENCE

Einstein Bros. Bagels, San Diego, CA (2012-present)Store Opening Specialist

• Assist in setting and organizing new store• Train Management team• Assist with the training of up to 30 team members• Identify training gaps and communicate solutions to management • Problem resolutions• Trouble shoot any potetional problems that would cause a delay in store opening • Evaluate resource materials and provide feedback to leadership team• Provide classroom training to team

Einstein Bros. Bagels, San Diego, CA (2012-present)General Manager

• Managed all business unit operations, including supervision of a staff of 15-20• Provide leadership and training to staff in order to achieve optimum long-term customer satisfaction, associate

retention, and store profitability• Continually improve operational systems within store for improved team cooperation• Intervened in system process to implement change within store processes• Achieved a position as a top performer in the Company by increasing sales by 10%, surpassing planned budget by

6 %, achieving customer satisfaction standards• Trained and developed assistant to achieve promotion to next level position • Implemented training for Situational Leadership to frontline managers• Implemented new training application for deployments• Gave several classroom presentations to team in leadership and Customer service • Created a bench through continual training and development• Continually engaged in training and development material to improve operations

Resume

Mediterranean Café, San Diego, CA (2008-2012)ManagerA proven leader, I continually surpassed company goals for increased profits. Additionally, my daily management duties consisted of, but not limited to:

• Supervised customer service, inventory and ordering• Implemented a delivery concept and increased monthly revenue by 40%• Implemented marketing initiatives to increase exposure• Put into operation filing and accounting systems for the restaurant

Starbucks Coffee Company, San Diego, CA (2005--2008)General ManagerLed a highly motivated staff at one of the most successful stores in its respective district. A customer-focused approach along with the following were my main duties:

• Managed all facets of business unit operations, including supervision of a staff of 20 • Promoted within a new management team, while creating a new bench• Initiated and implemented successful creative marketing campaigns and community outreach programs.• Surpassed set goals in brewing sales during brewing events in 06/07. • Increased Holiday retail sales year over year and increased bakery sales UPH by 17% in 08.

Einstein Bros. Bagels, San Diego, CA (1998-2004)General Manager

• Trained newly hired Store Managers and promoted Assistant Store Managers for the North County district. • Managed all business unit operations, including supervision of a staff of 15• Provided leadership and training to staff in order to achieve optimum long-term customer satisfaction, associate

retention, and store profitability• Improved sales by 20% within one year, while decreasing COGS by 7% and labor costs by 5%• Initiated successful and creative marketing campaigns and community involvement, all of which contributed to

increased sales •

McDonalds, San Diego, CA (1995-1998)Manager

• Provided training classes for McDonalds employees on Military installation for food safety• Cerified to teach food safety courses on Military Installations• Lead a team of 8 -12 employees to achieve exeptional customer service• Applied Situational leadership practices to achieve ideal store operation• Managed unit operations including cash management, scheduling, and inventory• Applied Situational leadership to achieve ideal store operation• Worked with Military installation personel to adhere to installations policies• Responsible for hiring and termination• Utilized performance management to coach the team for success• Evaluated employee performance and presented yearly performance evaluations

Resume

Mother & Housewife, Marine City, Mi (1988-1995)

• Between the years of 1989 to 1995 I was a Military wife and mother• during this time I had the priviledge to raise my children and take care of a household of four. I was in charge

of the finances for our family. I was able to improve my husbands credit score who came into the marriage with bad credit due to a previous marriage.

• I made sure my children learned social behaviors and were enrolled in Preschool. • I volunteered at my children's classroom to help with projects, fieldtrips, and recess.

Western Sizzler, Westwego, La (1988)Server

• seated customers• took orders • prepped for next shift and next day• cashed out customers• set up Salad bar

Shoney's, Marrero, La (1986-87)Dining Room Supervisor

• In charge of servers and dining room• seated customers• assured staffing for shift• I started as a server and worked my my up to dining room supervisor. I was in charge of the dining room and

cash handling• communicated effectively with the Kitchen manager for improvement of customer service delays.

Piccadilly's, Marrero, La (1985-86)Cashier

• customer service• cash management• communicated with staff and management to help customer satisfaction

Resume

EDUCATIONWirtschaftsschule Geislingen, Germany 1981-1984

Diploma: Economics and Accounting Ashford University Clinton, Iowa October 2014

BA-Applied Behavioral Science GPA 3.98Minor- Human Resource mangementMinor- Organizational management

Ashford University San Diego, California March 2016

Graduate program GPA 4.0Teaching and Technology based Learning

ServSafe Certified until 2017

Resume