Connect 2020 UpdateRider Experience and Operations Committee

January 16, 2020

2

Why we are here: Connect 2020

Information Only, no Board action needed

• Tying in East Link to the operating railroad.

• Service preservation vs. shut-down approach.

3

Connect 2020 Schedule

Regular service resumes

Jan. 6 – Feb. 7PHASE1 Feb. 10 – Mar. 13PHASE

2

Single Tracking on SB – Working on NB

WEEKENDCLOSURE

Jan.4 - 6

WEEKENDCLOSURE

Feb.8 - 9

WEEKENDCLOSURE

Mar.14 - 15

March 16

Single Tracking on NB – Working on SB

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Connect 2020 SequencePreparing the work area

Single Tracking - SB

Platform Closed - NB

Stadium Station

Closed Abandoned New track Operating

PHASE

1 January - February

5

Single Tracking - SB

Platform Closed - NB

Stadium island platform

Closed Abandoned New track Operating

Connect 2020 SequenceTrack and Systems installation

PHASE

1 January - February

from Angle Lake

Turnback track

6

Platform closed - SB

Single Tracking - NB

Stadium island platform

Closed Abandoned New track Operating

Connect 2020 SequenceTrack and Systems installation

PHASE

2 February - March

7

Connect 2020 Sequenceat Completion

IDS platform - SB

IDS platform - NB

Abandoned New trackOperating

Stadium Station

POSTCONSTRUCTION

8

Adjacent Construction

9

Track-bed Preparation

10

Track Installation

11

Systems Work

12

Testing and Safety Certification

13

Operations

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Operations

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Public Safety• Security operating 24/7, increased

staffing from 6am – 10pm.

• All station entrances remain open for emergency access.

• No fares during weekend closures to speed transfers between Link and bus shuttles.

• The overall passenger response has been supportive and positive.

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Temporary Signage:

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Ambassador Program• 705 staff have

participated.

• More than 6,000 staff hours of outreach.

• Ambassadors answering questions and receiving feedback.

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Feedback

Customer Service 81 total• Announcements (29)• Early/Late Operations

(29)

Social - Twitter183 total• Neutral or positive (133)• Negative (50)

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Partner Agencies

Thank you.

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