Congruent Coaching: An Interactive Exploration
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Transcript of Congruent Coaching: An Interactive Exploration
TJ Half-day Tutorials
5/6/2014 8:30:00 AM
Congruent Coaching: An
Interactive Exploration
Presented by:
Johanna Rothman
Rothman Consulting Group, Inc.
Brought to you by:
340 Corporate Way, Suite 300, Orange Park, FL 32073
888-268-8770 ∙ 904-278-0524 ∙ [email protected] ∙ www.sqe.com
Johanna Rothman Rothman Consulting Group, Inc.
Known as the “Pragmatic Manager,”Johanna Rothman helps organizational leaders identify problems and risks in their product development and recognize potential “gotchas,” seize opportunities, and remove impediments. Johanna is the technical editor foragileconnection.com and is author of Manage Your Job Search, Hiring Geeks That Fit, Manage Your Project Portfolio: Increase Your Capacity and Finish More Projects, the 2008 Jolt Productivity award-winning Manage It! Your Guide to Modern, Pragmatic Project Management, and Behind Closed Doors: Secrets of Great Management. She is currently writing a book about agile program management. In addition, Johanna writes columns for Stickyminds.com and projectmanagment.com, and blogs on jrothman.com, andcreateadaptablelife.com.
Congruent Coaching: An Interactive Exploration
Johanna Rothman www.jrothman.com @johannarothman [email protected]
781-641-4046
© 2014 Johanna Rothman
Why Are You Here?
What are your objectives today?!
!
Everyone: write three cards about a situation where you
would like some coaching, one to a card. Keep those cards
for later.
"2
Congruent Coaching: An Exploration
www.jrothman.com [email protected] 1
© 2014 Johanna Rothman
Let’s Do a Little Practice
Pair up into coach/coachee!
Send me your coach!
I’ll timebox you for some coaching practice!
You’ll practice as a coaching/coachee pair!
We’ll debrief together
"3
© 2014 Johanna Rothman
What is Coaching vs. Others?
Coaching: Offering options with support!
Feedback: Information given in the present about an event in
the (recent) past with the hope of influencing the future!
Mentoring: professional developmental partnership through
which one person shares knowledge, skills, information and
perspective to foster the personal and professional growth of
someone else.!
Teaching: instruction. Formal guidance in studies. "4
Congruent Coaching: An Exploration
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© 2014 Johanna Rothman
Feedback “Recipe” From BCD
Create an opening to deliver feedback.!
Describe the behavior or result in a way the person can
hear.!
State the impact using “I” language.!
Make a request for changed behavior.!
"5
© 2014 Johanna Rothman
Coaching Checklist
Could this person be more effective if he or she made
some changes?!
Is the coaching about the work or behaviors related to
the job?!
Does the person want to work on this?!
Does the person want your help?
"6
Congruent Coaching: An Exploration
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© 2014 Johanna Rothman
How to Coach
Ask questions!
Generate options with support!
Help person see results of each option!
Develop SMART goals!
Decide when to check in again
"7
© 2014 Johanna Rothman
Ask Questions
Help people see the real problem!
Ask questions!
Ask the person to collect data!
Ask the coachee to ask questions of themselves!
What else can you do/have you done?
"8
Congruent Coaching: An Exploration
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© 2014 Johanna Rothman
Generate Options With Support
Use the Rule of Three!
One choice is a trap!
Two choices is a dilemma!
Three choices breaks logjam thinking and allows the
person to generate more options!
Sometimes I help the person generate the first choice or
two, then ask them to help generate more
"9
© 2013 Johanna Rothman
More Support
Consider using “Steps” instead of options!
Use alternatives other than teaching!
When possible, do not lead the coachee to your answer!
Active listening skills count
"10
Congruent Coaching: An Exploration
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© 2014 Johanna Rothman
Evaluate Results/Consequences of Options/Alternatives
Help people see the potential results of their options!
Help people see the potential consequences of their next
steps!
Language matters!!
What else can you say?!
What other tools can you use?
"11
© 2014 Johanna Rothman
SMART Goals
Specific, Measurable, Actionable, Relevant, Timely/
Timebound
"12
Congruent Coaching: An Exploration
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© 2014 Johanna Rothman
Action Plans
"13
Action Who When
Starts with a verb Real name of a human being
Date in this millenium
© 2014 Johanna Rothman
Speed Coaching
"14
Organize yourselves into triads: Coach, coachee, observer!
You will each have the opportunity to take one of the positions.!
Coachee, take one of your cards.!
Coach, start coaching.!
Observer, you will provide feedback at the end of the time.!
I will timebox you. !
After everyone has a chance, we will debrief together.
Congruent Coaching: An Exploration
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© 2014 Johanna Rothman
What’s Your Preferred Coaching Role?
"15
© 2014 Johanna Rothman
Explore Coaching Stances
"16
Congruent Coaching: An Exploration
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© 2014 Johanna Rothman
Do You Ever Inflict Help?
"17
In your triads,!
Did you find yourself inflicting help?!
Did you want to inflict help?!
Brainstorm all the ways you inflict help!
We’ll debrief together
© 2014 Johanna Rothman
How Do We Not Inflict Help?
In your teams!
Brainstorm ways to prevent yourselves from inflicting
help!
We’ll debrief together
"18
Congruent Coaching: An Exploration
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© 2014 Johanna Rothman
References
"19
Champion, Douglas, David Kiel, and Jean McLendon.
Advisor’s Roles- Choosing a Consulting Role: Principles and
Dynamics of Matching Role to Situation. Originally published
in Training and Development Journal February 1990!
Bolton, Robert. People Skills: How to Assert Yourself, Listen to
Others, and Resolve Conflicts. Simon & Schuster, 1979.!
Rothman, Johanna and Esther Derby. Behind Closed Doors:
Secrets of Great Management. Pragmatic Bookshelf. 2005.
© 2014 Johanna Rothman
Stay in Touch?
Pragmatic Manager: www.jrothman.com/
pragmaticmanager!
Please link with me on LinkedIn: www.linkedin.com/in/
johannarothman/
"20
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