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DefinitionDefinition

ConflictConflict isis aa processprocess thatthat

beginsbegins whenwhen individualsindividuals oror

groupsgroups perceiveperceive thatthat

othersothers havehave takentaken oror willwillsoonsoon taketake actionsactions

incompatibleincompatible withwith theirtheir ownown

majormajor interestsinterests..

GreenbergGreenberg andand BaronBaron

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Types of ConflictsTypes of Conflicts

Intrapersonal ConflictIntrapersonal Conflict

Interpersonal ConflictInterpersonal Conflict

InterInter--group Conflictgroup Conflict

InterInter--organizationorganization

ConflictConflict

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conflict within oneselfconflict within oneself

result of competingresult of competing

roles and valuesroles and values

result of contradictionresult of contradiction

while finding awhile finding a

balance betweenbalance between

personal andpersonal andprofessional lifeprofessional life

Intrapersonal ConflictIntrapersonal Conflict

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Interpersonal ConflictInterpersonal Conflict

Highlight mostHighlight mostimportant policies andimportant policies andreviewreview

Review companyReview company

business hoursbusiness hours Talk about companyTalk about companyexpectations ofexpectations ofemployeesemployees

Distribute companyDistribute companyhandbookhandbook

This may take moreThis may take morethan one slidethan one slide

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InterInter--group Conflictgroup Conflict

conflict between groupsconflict between groups

between twobetween twodepartments of adepartments of a

companycompany prove them to beprove them to be

superior, gain power andsuperior, gain power andimprove their imageimprove their image

difference in opinions,difference in opinions,group loyalties andgroup loyalties andcompetitioncompetition

diversion of focus fromdiversion of focus fromjob prioritiesjob priorities

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InterInter--organization Conflictorganization Conflict

conflicts betweenconflicts between

to organizationsto organizations

out ofout of

competitioncompetition

turn into a coldturn into a coldwarwar

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Sources of ConflictsSources of Conflicts

OrganisationalOrganisational

CausesCauses InterpersonalInterpersonal

CausesCauses

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Organisational causes ofOrganisational causes of

ConflictsConflicts

Organisational changesOrganisational changes Competition over scarceCompetition over scarce

resourcesresources

InterdependenceInterdependence Role ambiguityRole ambiguity Differentiation within theDifferentiation within the

organisationorganisation

Power differentialsPower differentials

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Interpersonal causes ofInterpersonal causes of

ConflictsConflicts

Personality ClashesPersonality Clashes

Different valuesDifferent values

Threat to statusThreat to status Contrasting perceptionsContrasting perceptions

DistrustDistrust

Faulty communicationFaulty communication

Faulty attributionsFaulty attributions

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THE TECHNIQUES USED BYTHE TECHNIQUES USED BY

MANAGERS TO RESOLVEMANAGERS TO RESOLVE

CONFLICTSCONFLICTS

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CONFLICT RESOLUTIONCONFLICT RESOLUTION

CompromisingCompromising

ForcingForcing

AvoidingAvoiding

ConfrontingConfronting

CollaborationCollaboration

CompromiseCompromise

CompetitionCompetition

AccommodationAccommodation

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5 StepstoManagingConflicts5 StepstoManagingConflicts

AnalyzetheconflictAnalyzetheconflict DeterminemanagementDeterminemanagement

strategystrategy

PrePre--negotiationnegotiation NegotiationNegotiation

PostPost--negotiationnegotiation

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Consequences of ConflictConsequences of Conflict

Functional ConflictFunctional Conflict

Dysfunctional ConflictDysfunctional Conflict

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CONFLICT OUTCOMESCONFLICT OUTCOMES

LOSELOSE--LOSELOSE

LOSELOSE--WINWIN

WINWIN--LOSELOSE

WINWIN--WINWIN

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ConclusionConclusion

GoodUnderstandingGoodUnderstanding

++

GoodStrategyGoodStrategy

==

NoConflictsNoConflicts

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