Conflict Resolution
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Transcript of Conflict Resolution
Presented by -: Mahek Dhoot
Approach
Techniques
Tactics
Agenda
Approaches to Conflict Resolution
WIN - WIN
Agreements are beneficial to all
Mutually satisfying
Calls for courage and consideration
WIN - LOSE
Authoritarian approach - If I must win you lose. Prone to use position, power, possessions or personality to get their way Does not work in relationships Works in low trust environment or in a truly competitive situation like a game
LOSE-WIN
Let others get their way always
Surrenders and is passive only to gain acceptance of others
Are willing to be exploited
Display psychosomatic illness/disproportionate irritation and rage
LOSE- LOSE
When two win-lose people get together the result is vindictiveness
Both destroy each other
Murder is suicide
Contingency Approach
In a game use Win - Lose
In relationships use Lose - Win (but not always)
In Most Situations Win - Win works best
Combination of approach and avoidance techniques work in all situations
AVOIDANCE TECHNIQUES
RESIGNATION
Extreme avoidance where conflict is seen as part of reality arising out of vested, closed, unreasonable out group
Hope for the best
Fatalistic
DIFFUSION
Aim is to subside negative emotions by buying time, appealing to rationale, and taking help of significant others
The out group is seen as open and interested in peace
APPEASEMENT
Bribe, concessions and sops are given to the other party to break resistance
CONFRONTAION
Win-Lose orientation
Attack-counter attack sequence
Blocking
Coercion
Manipulation
Used when out group is seen as unreasonable and not interested in peace
COMPROMISE
Bargaining to share gains when out group is seen as interested though closed
ARBITRATION
Out group is belligerent yet not completely closed -Third party is brought in to ‘Award’ peace.
NEGOTIATIONS
The most satisfactory solutions emerges when both jointly confront the problem and explore solutions
EFFECTIVE NEGOTIATIONS
Cost analysis of status quo
Benefits of Win-Win agreement
Minimum negative emotions and maximum positive feelings by depersonalizing
Use of neutral language, facts,problem focus.
Reduces time pressure
Increases proximity and interaction
Creative Win-Win solutions emerge