CONFLICT MANAGEMENT TECHNIQUESBY

MUHAMMAD ZAKARIA

TRAINEE RADIOGRAPHER

CONFLICTAN OPEN CLASH BETwEEN TwO OR MORE THAN TwO PEOPLES, OR

DISAGREEMENT.

CONFLICTS MANAGEMENT

LEARNING OBjECTIvES

1. IDENTIFY HOw STYLE IMPACTS BEHAvIORS,

2. LEARN APPROACHES FOR DEALING wITH DIvERGENT STYLES.

CONFLICT MANAGEMENT TECHNIQUES CONFLICT RESOLUTION TECHNIQUES

CONFLICT STIMULATION TECHNIQUES

MANAGEMENT

DEfiNE ThE problEMExplorE EAch pErsoN's pErcEpTioN of ThE problEM.

problEM solViNGfAcE To fAcE

MEETiNG of coNflicTiNG pArTiEs for ThE pUrposE of iDENTifYiNG ThE problEM AND rEsolViNG iT ThroUGh opEN DiscUssioN.

sMooThiNG

plAYiNG DoWN DiffErENcEs WhilE EMphAsiZiNG coMMoN iNTErEsT bETWEEN ThE coNflicTiNG pArTiEs.

coMproMisE

EAch pArTY To ThE coNflicT GiVE Up soME ThiNG of VAlUE.

ALTERING HUMAN VARIABLE

USING BEHAVIORAL CHANGE TECHNIQUES SUCH AS HUMAN RELATIONS TRAINING TO ALTER ATTITUDES AND BEHAVIORS THAT CAUSE CONFLICT.

CONFLICT STIMULATION TECHNIQUESSTIMULATING CONFLICT CAN pROVIDE SEVERAL BENEFITS TO THE ORGANIzATION.

COMMUNICATION

USING AMBIGUOUS OR THREATNING MESSAGES TO INCREASE CONFLICT LEVEL.

BRINGING IN OUTSIDERADDING EMpLOYEES TO A GROUp WHOSE BACKGROUNDS, VALUES, ATTITUDES OR MANAGERIAL STYLE DIFFER FROM THOSE OF pRESENT MEMBER.

CONCLUSION

CONFLICT CAN BE THE DECLINE OF AN ORGANIzATION IF IT IS NOT EFFECTIVELY MANAGED

any question?

tHanK you