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Conflict and Coaching Presented by Denise Reens Written by Joanne Alexopoulos and Susan Tinnish.
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Transcript of Conflict and Coaching Presented by Denise Reens Written by Joanne Alexopoulos and Susan Tinnish.
Conflict and CoachingConflict and Coaching
Presented by Denise ReensPresented by Denise Reens
Written by Joanne Alexopoulos Written by Joanne Alexopoulos
and Susan Tinnishand Susan Tinnish
2003 Alpha Phi International Fraternity, Inc.
About Conflict…. About Conflict…. Normal UnavoidableOccurs naturally Behavior causes conflict, not
personalities
2003 Alpha Phi International Fraternity, Inc.
Scenario IScenario I
Brittany & Sarah
2003 Alpha Phi International Fraternity, Inc.
Roots of ConflictRoots of Conflict
ValuesAgendas and PrioritiesWork StylesPersonalitiesMiscommunication
2003 Alpha Phi International Fraternity, Inc.
Scenario IIScenario II
Carolyn & Ann
2003 Alpha Phi International Fraternity, Inc.
Personality TypesPersonality Types
SilentMonopolizerIntimidatorNice GuyUnhappy Camper
2003 Alpha Phi International Fraternity, Inc.
Scenario IIIScenario III
The Chapter
Executive Council
2003 Alpha Phi International Fraternity, Inc.
Conflict IndicatorsConflict Indicators
Verbal and Nonverbal Body LanguageFacial ExpressionOpen disagreements Strong Public StatementsLack of Respect
2003 Alpha Phi International Fraternity, Inc.
Scenario IV Scenario IV
Campus Committee
2003 Alpha Phi International Fraternity, Inc.
Ugly ConflictUgly Conflict
Disagreements escalateLanguage or behavior creates
conflictRarely about issues Creates negative emotions Divides teams
2003 Alpha Phi International Fraternity, Inc.
Productive ConflictProductive Conflict
Acknowledges diverse viewsHealthy exchange of ideasDialog leads to solutionsPromotes personal growthSolves problems effectively
2003 Alpha Phi International Fraternity, Inc.
AvoidAvoidBoth parties loseWithdraw or side step issuesInterferes with problem solving Use only as short term strategy
Conflict StylesConflict Styles
2003 Alpha Phi International Fraternity, Inc.
AccommodateAccommodate
I lose – you winPersonal needs are set asideUse when relationship is important
or the conflict is not importantShows cooperation
Conflict StylesConflict Styles
2003 Alpha Phi International Fraternity, Inc.
Conflict StylesConflict Styles
I win – you loseOutcome should be more important
than the relationship Used when an immediate decision
is requiredThe end should justify the means
CompeteCompete
2003 Alpha Phi International Fraternity, Inc.
CollaborateCollaborate
Both parties winRequires a trusting relationshipOpen & honest communicationRelationship is unaffected or
improved
Conflict StylesConflict Styles
2003 Alpha Phi International Fraternity, Inc.
Scenario VScenario V
Alpha Phi vs. Student Union
2003 Alpha Phi International Fraternity, Inc.
Resolving ConflictResolving Conflict
Raise the issueDiscover underlying interestsInvent options for mutual gainDevelop agreements
2003 Alpha Phi International Fraternity, Inc.
Scenario VIScenario VI
The New Chapter Adviser
2003 Alpha Phi International Fraternity, Inc.
Effective ListeningEffective Listening
Developed skillTakes time and practiceIs an active, not passive activity
2003 Alpha Phi International Fraternity, Inc.
Active ListeningActive Listening
Maintain eye contactAsk open ended questionsWatch body language/vocal toneRestate
2003 Alpha Phi International Fraternity, Inc.
Diffusing AngerDiffusing Anger
Deal with issues immediatelyListen to the other personUse active listening skillsRemain calmFocus on the problemSeparate feelings from issues
2003 Alpha Phi International Fraternity, Inc.
Scenario VIIScenario VII
Jean & Patricia
2003 Alpha Phi International Fraternity, Inc.
Stimulate Productive ConflictStimulate Productive Conflict
Develop action planUnderstand conflict stylesIdentify the problem
2003 Alpha Phi International Fraternity, Inc.
Problem Solving StepsProblem Solving Steps
Identify problemBrainstorm solutionsEvaluate optionsChose a solutionTake action
About About Denise ReensDenise Reens … …
Denise is Director of Training and Denise is Director of Training and Development at the Alpha Phi Development at the Alpha Phi Executive Office (EO.) Executive Office (EO.)
Denise is a former teacher and Denise is a former teacher and entrepreneur and served in a variety entrepreneur and served in a variety of volunteer roles before coming a of volunteer roles before coming a full-time staff member.full-time staff member.
Epsilon Delta/Epsilon Delta/Northern Illinois UniversityNorthern Illinois University
About About Joanne AlexopoulosJoanne Alexopoulos … …
Joanne’s experience and interests are highly diverse. Joanne’s experience and interests are highly diverse. She has designed and delivered professional skill and She has designed and delivered professional skill and team development workshops, for young people and team development workshops, for young people and adults, for over 10 years. adults, for over 10 years.
As an Alpha Phi volunteer, Joanne has served as an As an Alpha Phi volunteer, Joanne has served as an advisory board member and regional team member. advisory board member and regional team member.
In her professional life, Joanne develops programs and In her professional life, Joanne develops programs and partnerships for girls and women for the Girl Guides of partnerships for girls and women for the Girl Guides of Canada national office and works part-time helping her Canada national office and works part-time helping her clients reach their fitness and weight loss goals as a clients reach their fitness and weight loss goals as a personal fitness expert. personal fitness expert.
Xi/University of TorontoXi/University of Toronto
About About Susan TinnishSusan Tinnish … …
Susan, is a Principal Partner at SEAL Inc., a Susan, is a Principal Partner at SEAL Inc., a consulting firm. She contributed program consulting firm. She contributed program content and role-play scenarios for Conflict content and role-play scenarios for Conflict and Coaching. and Coaching.
Sue has worked on the Central Midwest Sue has worked on the Central Midwest Regional team and is a founder and past Regional team and is a founder and past president of the Northwest Suburban president of the Northwest Suburban Alumnae Group in the Chicagoland area.Alumnae Group in the Chicagoland area.
Beta/Northwestern UniversityBeta/Northwestern University
2003 Alpha Phi International Fraternity, Inc.
Conflict and CoachingConflict and Coachingwas made possible by gifts to the was made possible by gifts to the
Alpha Phi FoundationAlpha Phi Foundation
2003. Alpha Phi International Fraternity, Inc. “Conflict and Coaching.” All rights reserved. Reserved for the exclusive use of Alpha Phi International, Inc., members. No part of this presentation shall be reproduced, stored in a retrieval system, or transmitted by any means electronic, mechanical, photocopying, recording, or otherwise, without the written permission of Alpha Phi International, Inc.