Conflict
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Transcript of Conflict
![Page 1: Conflict](https://reader035.fdocuments.us/reader035/viewer/2022062405/5561a97dd8b42ae9708b4f92/html5/thumbnails/1.jpg)
Managing Conflict in Relationships
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Conflict is..
Differences between and among people
When incompatible activities occur
A situation that includes differences, expressed struggle, frustration, interference, perception, and interdependence
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List nouns, verbs, adjectives that describe
conflict
Are these negative or positive?
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Why do we avoid conflict?
Fear
Emotional upheaval
Imbalance of power
Recognition of incompatibilities
Negative feelings
It takes time
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Conflict and Power
We face competition for scarce resources in:MoneyTimeAttention
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Factors affecting conflict and powerIn any relationship, one person has power over
another if he or she controls something the other person wants or needs
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Balancing the RelationshipFinding Common Interests
What is our common goal?What can I do to improve
this relationship?What do I need?
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Five-Step Model for Conflict Management
1. Assessment – examine the context of the communication environment. Consider participants and their relationships. Identify the area of contention.
2. Acknowledgement – understand and articulate both sides’ of view. Reality check of perceptions.
3. Attitude – develop and display an attitude conducive to productive interaction. Involves trust and nonverbal behavior – at least for the communication event.
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Five-Step Model for Conflict Management
4. Action – keeping the channels of communication open to find mutually agreeable solutions.
5. Analysis – consider the feasibility and effectiveness of decisions.
“Conflict Management: A Communication Skills Approach” by Deborah Borisoff and David Victor
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Emotion comes first
Handle the emotion of the situation first
Then, deal with the issue or difference of power
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Conflict and Language Differences based on Gender
Men (Typically)
More Direct
One Topic at a Time
Problem Solving
Closed Do not discuss personal
details
Women (Typically)
“Hint” language Imply a message
Can transition quickly to new topics, re-start old ones Pick up where they left
off
“Open” Discuss personal issues
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Conflict and Language Differences based on Gender
“One Drawer at a Time” Work Drawer Family Drawer Social Drawer Alone time Drawer
“All Drawers Open at Once!”
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Benefits of Conflict
Better decision making. Debate improves quality of solution
Increased learning through exchange of ideas
Relational growth. Fostering trust and respect
Overall saves time by finding the best – not the easiest - solution