CONFIGURATION MANAGEMENT

Kapil Kumar Bansal ITIL V3, Lean Six Sigma, Six Sigma White Belt Certified

Presented By

Configuration Activities

Defining the scope - the depth and breadth - of the CMDB

Identifying CIs and entering them into the CMDB

Collecting, recording and maintaining accurate information about CI’s

Definition of Configuration Management

Configuration Management (CfM) is

one of the components in the

ITIL Service Support area. The primary focus of CfM is to

identify, maintain and verify information on

IT assets and configurations in the

enterprise.

Definition of Configuration

Item

It is simply IT infrastructure components as you define them

such as hardware, software, documentation, or even

personnel. CIs are stored in a Configuration Management

Database, or CMDB.

Configuration Management

Process

Configuration Management processes are closely integrated with Incident Management, Problem Management, Change Management and Release Management.

Example Scenario for implementing Desired configuration Management

The security team members are notified with e-mail messages if malicious software is detected so that they know they must

locate the laptop to remove the malicious software and perform

further checks to confirm the integrity of the data on the

laptop.

They make periodic checks on laptops to confirm that computers that raise a

Windows event as a result of non-compliance with the security settings

are successfully remediated.

Benefits of implementing Configuration Management processes

Understanding relationships between CIs and what

components impact which services

Establishing a reliable

repository of accurate

information regarding IT components

What is CMDB

A configuration Management

database (CMDB) is a repository that acts as a data warehouse for

information technology (IT) organizations. Its contents

is intended to hold a collection of IT assets that are commonly referred to

as Configuration Items (CIs), as well as descriptive relationships between such

assets.

ITIL Configuration Management

Process

Planning to implement

service management

The Business Perspectives

Security Management

ICT Infrastructure Management

Service Delivery

Service Support

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