Confidential and Proprietary Information © 2010 Express Scripts, Inc. All Rights Reserved 1 Express...
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![Page 1: Confidential and Proprietary Information © 2010 Express Scripts, Inc. All Rights Reserved 1 Express Scripts Overview A national presence Patient Care Contact.](https://reader033.fdocuments.us/reader033/viewer/2022051515/551ba04d55034675548b45e0/html5/thumbnails/1.jpg)
Confidential and Proprietary Information© 2010 Express Scripts, Inc. All Rights Reserved 1
Express Scripts Overview A national presence
Patient Care Contact Centers Arizona Colorado Florida
Georgia Indiana Minnesota
Ohio Pennsylvani
a Texas
Prescription Processing Arizona Indiana Missouri
New Mexico
New York Ohio
Pennsylvania
Texas
Home Delivery Pharmacies Arizona Delaware
*
Florida* Indiana*
Missouri Pennsylvani
a
* indicates Specialty Drug facility
Corporate Headquarters:
St. Louis, Missouri
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Confidential and Proprietary Information© 2010 Express Scripts, Inc. All Rights Reserved 2
Express Scripts Overview
Pharmacy benefit manager covering more than 66 million members
Respected and recognized Scientific research to develop
meaningful prescription-drug solutions
Key corporate facts More than 14,000 employees
60,000+ participating pharmacies nationwide
41.8 million Home Delivery and specialty prescriptions
70.2% of all prescriptions dispensed are generic drugs
At Express Scripts, we work to make the use of
prescription drugs safer and more affordable
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Confidential and Proprietary Information© 2010 Express Scripts, Inc. All Rights Reserved 3
Resource Commitment to Medicare Across entire Express Scripts organization
Several hundred Express Scripts employees with Medicare expertise
Dedicated subject matter expertise Account management Fraud, waste, abuse Formulary development
Cross-functional integration Claims operations Clinical programs Finance
Information technology
Legal Medicare
compliance
Home Delivery Implementation,
eligibility
Medicare call center Network/provider
support Product development
Pharma & Retail Relations
PharmacoAnalytics Specialty Trend management
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Confidential and Proprietary Information© 2010 Express Scripts, Inc. All Rights Reserved 4
Specialized Medicare Patient Contact Center Team Medicare patient experience significantly differentSupporting County of Fresno’s culture and benefits with superior
service
Dedicated Patient-Service Team
Comprehensive Training and Development
Patient Care Advocate Characteristics
Team leaders Quality coaches Training facilitators Patient care
advocates
Senior sensitivity and advocacy training
Collaboration Facilitation Mentoring and
coaching On-the-job training
and nesting
Able to understand and to explain complex benefit issues
Compassionate Empathetic Adaptable to change Solution-driven
Advocates hired and developed to appreciate and respond to diverse needs of your members
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Confidential and Proprietary Information© 2010 Express Scripts, Inc. All Rights Reserved 5
Prescription Drug Program
Features
Prescription Drug ID Card will show the 12 closest pharmacies for each retiree
Low Income Members additional assistance
Express Scripts contracts with CMS and manages compliance
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Confidential and Proprietary Information© 2010 Express Scripts, Inc. All Rights Reserved 6
County of Fresno Prescription Drug Benefit
Preferred Generic
Non-Preferred Generic
Preferred Brand
Non-preferred Brand Specialty
Deductible None
Member Co-Pays at Retail Pharmacy
$0 $10 $20 $30 $20
Express Scripts Home Delivery (up to 3-month supply)
$0 $20 $50 $75 N/A
Coverage from January 1, 2011 through December 31, 2011