CONFERENCE EVALUATION ADMINISTRATION OF SURVEYS & INTERVIEWS.
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Transcript of CONFERENCE EVALUATION ADMINISTRATION OF SURVEYS & INTERVIEWS.
CONFERENCE EVALUATION
ADMINISTRATION OF
SURVEYS & INTERVIEWS
MOST COMMON ADMINISTRATION
CHANNELS
Self-completed forms
Online Printed
Interviews (face-to-face & by phone)
Individual Focus Groups
MANAGEMENT OF PRINTED SELF-COMPLETED
FORMS (DURING THE CONFERENCE)
Distribution already on seats by volunteers/hostesses at the entrance
Collection use boxes which are highly visible, attractive and with an appropriate shape (standing ballot boxes are the best option) empty boxes regularly move location of boxes if needed
Data Entry use standard coding sheets on Excel complete survey directly online (best option to reduce entry errors)
DATA ENTRY
Need a clear process if several persons enter data:
screening
numbering
entering data
archiving
double-checking data entry
Need appropriate training & supervision of data entry staff:
face-to-face training before starting
printed or online instructions
onsite support
MANAGEMENT OF ONLINE
SELF-COMPLETED FORMS
1 Select a professional survey web application* that meets your needs, and invest enough time to get familiar to it
2 Develop questionnaire on Word & contact list on Excel
3 Enter questionnaire & import contacts
4 Format/design:
tailored logo & headers,
welcome & thank you pages,
progress bar,
previous & back buttons,
page breaks with clear page titles
5 Select strategic period*, week day* & time to launch survey
MANAGEMENT OF ONLINE
SELF-COMPLETED FORMS (cont.)
6 Write the invitation & reminder emails, with a clear title & content:
customized greetings (avoid ‘’Dear participant’’),
survey purpose,
confidentiality of feedback,
completion deadline,
who to contact in case of problems,
possibility to edit responses,
signature
7 Check yourself if all skip logics work properly
8 Ask a few colleagues & people not familiar with the questionnaire to test it, and to check clarity of both invitation and reminder emails
MANAGEMENT OF ONLINE
SELF-COMPLETED FORMS (end)
9 Send invitation emails
10 Monitor number of responses per week and send reminder (1 or 2) at appropriate times
11 Close survey
12 Download results/reports (export to Excel)
Reply to emails in a
timely manner
Be ready to send Word
forms and enter
responses yourself*
Allow for flexibility re.
deadline extension
In the meantime…
KEY ELEMENTS TO TAKE INTO ACCOUNT WHEN PLANNING & CONDUCTING
INTERVIEWS
Type: structured or semi-structured
Timing (when) & duration
Channel: face-to-face or by phone
Location(s)
Selection of participants: random or pre-selection
Special requirements for focus groups:
skilled moderator who will also record interviews, transcript records and analyze them,
sound proof meeting room,
careful selection of participants, and determination of group size & composition
over-recruitment by 20%