ConciergeServices Atthe Ritz-CarltonCancunalrba.org/wp-content/uploads/2013/03/Activities... ·...

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RITZ-CARLTON CONFIDENTIAL AND PRIOPRIETARY INFORMATION LET US STAY WITH YOU Concierge Services At the Ritz-Carlton Cancun

Transcript of ConciergeServices Atthe Ritz-CarltonCancunalrba.org/wp-content/uploads/2013/03/Activities... ·...

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RITZ-CARLTON CONFIDENTIAL AND PRIOPRIETARY INFORMATIONLET US STAY WITH YOU

Concierge Services

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RITZ CARLTON ACTIVITIES 3

SPA 6

OFF-SITE PUBLIC TOURS & ACTIVITIES 8

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Cancun lures visitors with enticing stretches of brilliant white sand, a wealth of amenities and services, and a variety of lively and leisurely pastimes.

Allow us to make recommendations and show you the various options for activities in our resort, in Cancun and the surrounding area.

The Ladies and Gentlemen of The Ritz-Carlton Cancun are a team of creative and enthusiastic professionals, committed to partnering with you to develop a successful, exciting and profitable experience for you.

TTTT ctivities Suggestions

The following presentation of activities was designed to provide you with some

suggestions during your stay.

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itzitz--Carlton ActivitiesCarlton Activitieseeee

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The Culinary Center offers an extraordinary interactive cooking experience through creative

and entertaining sessions. Immerse yourself in the imaginative world of renowned Chefs,

observe techniques, prepare recipes and finally, enjoy creations paired with wine in a

magnificent Viking Range kitchen overlooking the Caribbean.

Focusing on all culinary aspects, from technique to presentation, the classes present the

essentials of gastronomy in a casual, social setting. The two-hour sessions create an

environment of cooking as recreation while learning useful methods, Each class offers three

to five recipes that appeal to guests at all experience levels. Capacity: 12 guests

Dine with the Chef Sessions

Monday, Thursday and Saturday:Mexican Flavors 7:30 PM Wednesday: Deliciously Mexican 3:00 PM

Tuesday and Friday:Mediterranean 7:30 PM Wednesday: Toscan Party 7:30 PM

Price: $158 USD per person Price: $120 USD per person

*Prices and Schedule is subject to change without notice.

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Train the palate to recognize the subtle undertones and finishes of premium Tequilas,

created from the aromatic nectar of the exotic agave plant, revered for centuries as mystic

and divine. Tequila tastings offer insight into this beverage, together with their history and

production.Price: $81 USD per person

Schedule: 6:00 PM every day

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For reservations please contact Restaurant Reservations at the Ritz-Carlton Cancun

[email protected] or dial at (01 52) (998) 881 0822

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The Fitness Center offers Yoga classes to tone and stretch your body. Our professional Yogi

guides you through a series of physical postures linked with conscious breathing and fluid

movements that develop core strength, detoxify the body and clear the mind, in a sublime

combination of both yoga and pilates.Price:

1 person- $50 USD

2 or more- $25 USD per person

Schedule: Any hour from 6:00 AM to 6:00 PM. A 24- hour previous reservation is required.

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The Fitness Center offers Salsa lessons for guests who likes to dance. Salsa is a Latin dance

form with origins from the Cuban Son (circa 1920s) and Afro-Cuban dance. Enhance

yourself with a set of simple routine steps full with rhythm. Price:

1 person- $50 USD

2 or more- $25 USD per person

Schedule: Any hour from 6:00 AM to 6:00 PM. A 24- hour previous reservation is required.

ancingancing LessonsLessonsWWWW

For reservations please contact our Fitness Center at the Ritz-Carlton Cancun

[email protected] or dial at (01 52) (998) 881 0822

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Escape to a place where the soothing, ever-present rhythm of the ocean fosters relaxatin and

renewal. Kayantá Spa invites you to leave your cares at the door and discover a serene

sanctuary where a nurturing staff tends to your every request.

Inspired by the Mayan phrase Ká a yaán tah, meaning “to be reborn”, the Spa is an

unforgettable retreat, placing each guest in the palm of luxury and offering a complete

variety of world-class treatments and services including water rituals, massage therapies,

body treatments and facials. Guests are pampered by the most opulent amenities including

soothing treatment rooms, vichy showers and stream rooms: relaxation garden patios, which

feature whirlpools and cold plunge pools; and secluded terraces available for outdoor

massages and infusion baths.

Services:

Massage Therapy: Native and sublime collection massages

Water Therapy: Signature Kayantá Baths

Body Therapy: Sea and Sand Collection, Earth Collection

Facial Therapy: Luminous Collection

SPA Retreats

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For more information, prices and reservations please contact our SPA Director Viorica

Coman at [email protected] or dial at (01 52) (998) 881 0808 ext 5205

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ffff--site Public Tours and Activitiessite Public Tours and Activitiesbbbb

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Visit Chichen Itzá, one of the most outstanding cities of the Mayan culture. The pyramids and temples of Chichen-Itza are ancient monuments known in the past as a vigorous city in the Yucatan from the 10th to the 12th centuries. Exploring the site by foot and walking through some of the impressive structures is the best way to experience the beauty and architecture of this famous city.

What to see: the most important structure is El Castillo, standing 38 meters/132 feet tall. Two ofits four stairways end in the shape of serpent heads. During the March and September equinoxes, the shadows produced by the sun creates the illusion of a snake slithering down theside of the temple. Curiously, each staircase holds 91 steps, which, when added into account(and taking the apex’s platform), represent the 365 days of the year.

Other important buildings are the Templo de los Guerreros, Observatorio, Templo de las MilColumnas, Tzompantli, Akab Dzib and the Templo de los Jaguares. At night you can enjoy a spectacular light and sound show.

Public Tour

Includes: Transportation in luxury coach, continental breakfast on board, buffet lunch, guided tour, entrance to the archeological site and to the cenote Ik-Kil.

Departure: 7:35 am (hotel Porte Cochere) Estimated Return: 7:00 pm

Price: $119 USD (Adult) / $93 USD (Child 5 to 11 years) Available: Everyday

Private Tour

Includes: Private transportation, guided tour and bottle of water, sodas or beer on board.

Extra: Entrance fee to the archeological site and Lunch

Schedule: Adapted to guest’s needs. Minimum 8 hours. A 24- hour previous reservation is required.Price: $550 USDAvailable: Everyday

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For reservations please send the request to [email protected] or contact Lobby Concierge

Services at (01 52) (998) 881 0822. Cancellations require notification at least 24hrs prior to the activity

departure in order to avoid any penalty charges

Concierge Services

At the Ritz-Carlton Cancun

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Visit one of the Mayan world’s most visited sites. Tulum is an ancient fortress that sits atop cliffs and offers a breathtaking view overlooking the Caribbean. It is the largest Mayan City built on the coast and it is just 80 miles southwest of Cancun. The walled city belongs to the Post-classic period (AD 900 – 1521).

What to see: the most important buildings are El Castillo, standing over a 12 meter/40 foot-tall

cliff: The Templo del Dios Descendente and the Templo de los Frescos, with interior paintings

of many Mayan Gods, as well as some sacred elements like rain, corn and fish.

Public Tour

Includes: Transportation, entrance fee to the archeological site, guided tour, bottle of water on board.

Departure: 7:35 am (hotel Porte Cochere) Estimated Return: 3:30 pm

Price: $49 USD (Adult) / $35 USD (Child) Available Tuesday, Thursday and Saturday

Private Tour

Includes: Private transportation, guided tour and bottle of water, sodas or beer on board.

Extra: Entrance fee to the archeological site and Lunch

Schedule: Adapted to guest’s needs. Minimum 5 hours. A 24- hour previous reservation is required.Price: $350 USDAvailable: Everyday

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For reservations please send the request to [email protected] or contact Lobby Concierge

Services at (01 52) (998) 881 0822. Cancellations require notification at least 24hrs prior to the activity

departure in order to avoid any penalty charges

Concierge Services

At the Ritz-Carlton Cancun

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Visit Coba and discover the amazing Nohoch Muul pyramid. Explore the nature at TanKah eco-park with ziplines, kayaks and cenotes.

What to see: Nohouch Mul pyramid 42 meters /138 feet high is the tallest pyramid in the Yucatanpeninsula. The buildings are surrounded by jungle and are reached by following the fifty-plus sacbes (white stone roads) that served to connect the city to the many surrounding settlements. Thenucleus of Cobá is formed by five groups of large pyramids and temples: Cobá, Nohoch Mul, Chumuc Mul, Macanxoc and Uxul-Benuc. Among the most interesting constructions, is the 24 ,meters/78 foot tall La Iglesia, the eight stelas and nine circular altars of the Macanxoc group andthe Paintings Complex.

Public Tour

Includes: A/C Transportation, guided tour, entrance fee to the archeological site and eco-park TanKah (zip-lines, cenote and kayaks), bottle of water on board, lunch.

Departure: 7:35 am (hotel Porte Cochere) Estimated Return: 6:00 pm

Price: $99 USD (Adult) / $50 USD (Child) Available: Tuesday and Thursday

Private Tour

Includes: Private transportation, guided tour inside of Coba, bottle of water, sodas or beer on board,

Extra: Entrance fee to the archeological site and eco-park TanKah (zip-lines, cenote and kayaks) and Lunch

Schedule: Adapted to guest’s needs. Minimum 7 hours. A 24- hour previous reservation is required.Price: $550 USD

Available: Everyday

VVVVobaoba-- TanKahTanKah

For reservations please send the request to [email protected] or contact Lobby Concierge

Services at (01 52) (998) 881 0822. Cancellations require notification at least 24hrs prior to the activity

departure in order to avoid any penalty charges

Concierge Services

At the Ritz-Carlton Cancun

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The perfect combination between a visit of a Mayan city and water activities at a beautiful natural lagoon. Visit in one day Tulum, a Mayan city of the coast of Quintana Roo, and Xel-Há, a natural wonder.

Public Tour

Includes: Transportation, entrance fee for Tulum & Xel Ha, guide, unlimited food and beverages at Xel Ha, snorkeling gear, towels and lockers (Deposit of $20 USD for snorkeling equipment).

Departure: 7:35 am (hotel Porte Cochere) Estimated Return: 7:00 pm

Price: $139 USD (Adult) / $85 USD (Child) Available: Every day

Private Tour

Includes: Private transportation, guided to the archeological site and, bottle of water, sodas or beer on board,

Extra: Entrance fee to the archeological site and eco-park, unlimited food and beverages at Xel Ha, snorkeling gear, towels and lockers (Deposit of $20 USD for snorkeling equipment).

Schedule: Adapted to guest’s needs. Minimum 8 hours. A 24- hour previous reservation is required.Price: $350 USD

Available: Every day

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For reservations please send the request to [email protected] or contact Lobby Concierge

Services at (01 52) (998) 881 0822. Cancellations require notification at least 24hrs prior to the activity

departure in order to avoid any penalty charges

Concierge Services

At the Ritz-Carlton Cancun

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Xel-Há a Natural Wonder and its open-sea aquarium offers a myriad of land and water activities, ecological attractions, beauty and tranquility dedicated to preserve the integrity of the flora, fauna, and nature’s pristine waters.

Guests will have an opportunity to explore and interact with the countless multicolored fish found in the bay world-class restaurants, and countless more unimaginable experiences.

Public Tour

Includes: Transportation, entrance fee, guide, unlimited food and beverages at Xel Ha, snorkeling gear, towels and lockers. (Deposit of $20 USD for snorkeling equipment).

Departure: 7:35 am (hotel Porte Cochere) Estimated Return: 7:00 pm

Price: $119 USD (Adult) / $74 USD (Child) Available: Everyday

Private Tour

Includes: Private transportation, bottle of water, sodas or beer on board

Extra: Entrance fee to eco-park Xel-Ha, unlimited food and beverages at Xel Ha, snorkeling gear, towels and lockers (Deposit of $20 USD for snorkeling equipment).Schedule: Adapted to guest’s needs. Minimum 7 hours. A 24- hour previous reservation is required.Price: $300 USD for the Van or Suv

Available: Everyday

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For reservations please send the request to [email protected] or contact Lobby Concierge

Services at (01 52) (998) 881 0822. Cancellations require notification at least 24hrs prior to the activity

departure in order to avoid any penalty charges

Concierge Services

At the Ritz-Carlton Cancun

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Xcaret is a majestic park by the sea that features unique activities, where you have fun while discovering the natural and cultural richness of Mexico. You can enjoy the most amazing water activities such as swimming with dolphins, snuba, sea trek, snorkeling and by night, enjoy a spectacular show full of Mexican History.

Public Tour

Includes: Transportation, entrance fee, guide, lunch and night show. Towels and lockers (Deposit of $20 USD for equipment)

Departure: 8:25 am (hotel Porte Cochere) Estimated Return:10:30 pm

Price: $149 USD (Adult) / $77 USD (Child) Available: Every day

Private Tour

Includes: Private transportation to eco-park Xcaret, bottle of water, sodas or beer on board,

Extra: Entrance fee to eco-park Xcaret, Lunch. Towels and lockers (Deposit of $20 USD for equipment)

Schedule: Adapted to guest’s needs. Minimum 7 hours. A 24- hour previous reservation is required.Price: $300 USD for the Van or Suv.

Available: Every day

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For reservations please send the request to [email protected] or contact Lobby Concierge

Services at (01 52) (998) 881 0822. Cancellations require notification at least 24hrs prior to the activity

departure in order to avoid any penalty charges

Concierge Services

At the Ritz-Carlton Cancun

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RITZ-CARLTON CONFIDENTIAL AND PRIOPRIETARY INFORMATIONLET US STAY WITH YOU 14

X-plor,65 million years ago, when dinosaurs dwelled the planet, a massive asteroid struck the Yucatan peninsula, bringing end to an era; dinosaurs perished and gave rise to new forms of life. Nonetheless, beneath the surface, even more amazing changes were taking place.

Rain filled the basin formed by crater, and found its way to the subsoil, where it gave life to an endless adventure scenario, and capriciously sculpted a world of caverns that beats at the same rhytm pulsing in your heart.

Public Tour

Includes: Transportation, entrance fee, 7 amazing adventure activities circuits, Unlimited meals, snacks and fruit flavored drinks, A two-seated amphibious vehicle, Helmet and harness, life jacket, lockers and dressing rooms.

Departure: 7:05 am (hotel Porte Cochere) Estimated Return: 06:30 pm

Price: $ 139 USD (Adult) / $59.50 USD (Child) Available: Every day

Private Tour

Includes: Private transportation to eco-park X-plor, bottle of water, sodas or beer on board,

Extra: Entrance fee to eco-park X-plor

Schedule: Adapted to guest’s needs. Minimum 7 hours. A 24- hour previous reservation is required.Price: $300 USD for the Van or Suv.

Available: Every day

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For reservations please send the request to [email protected] or contact Lobby Concierge

Services at (01 52) (998) 881 0822. Cancellations require notification at least 24hrs prior to the activity

departure in order to avoid any penalty charges

Concierge Services

At the Ritz-Carlton Cancun

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RITZ-CARLTON CONFIDENTIAL AND PRIOPRIETARY INFORMATIONLET US STAY WITH YOU 15

Visit the archaeological zone of Cobá, and discover the amazing Nohoch Muul pyramid, the tallest in Mexico. Experience a full day in a Mayan environment with different activities: bike ride, visit of a Mayan Village, rappel, zip lines and swim in cenotes.

Includes: Transportation in air-conditioned van, multilingual adventure guide, Maya guides at locations, entrance fee to Coba, qualified archaeological guide in Coba. All equipment required for activities: life vest, helmets, kayak or canoe, zip-line gear, lunch and drinks.

Departure: 7:15 am (hotel Porte Cochere)

Estimated Return: 5:00 pm

Price: $129 USD (Adult) / $89 USD (Child)

Available: Every day

VVVV obaoba MayanMayan EncounterEncounter

Visit the archaeological site of Ek-Balam. Ek Balam is an ancient Maya city that had its glory before Chichen Itza. This archaeological site is one of the latest attractions because of its most recent restoration. Discover also, a mysterious Mayan Cenote.

Includes: Transportation in minibus or van with A / C (maximum 24 pax), traditional lunch and beverages, entrance fee to Ek-Balam, archaeological and multilingual guide, equipment for activities, hammocks, towels and lockers.

Departure: 7:15 am (hotel Porte Cochere)

Estimated Return: 5:30 pm

Price: $129 USD (Adult) / $79 USD (Child)

Available: Monday, Wednesday and Friday

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For reservations please send the request to [email protected] or contact Lobby Concierge

Services at (01 52) (998) 881 0822. Cancellations require notification at least 24hrs prior to the activity

departure in order to avoid any penalty charges

Concierge Services

At the Ritz-Carlton Cancun

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RITZ-CARLTON CONFIDENTIAL AND PRIOPRIETARY INFORMATIONLET US STAY WITH YOU 16

Swimming with the dolphins, an experience of a lifetime! Live this wonderful adventure in Cancun and discover the magic of dolphins in a controlled environment.

Advance Program:

Includes: Towel, Lockers, (Foot push, kiss, free swim, platform, hug, signs, bar jump, whirlpool, applause, dance, song, tail splash, hand shake, tail shake, bubbles)

Activity Schedule: 11:00 AM, 01:00 PM, 03:00 PM and 04:00 PM

Duration: 60 minutes activity

Price: $139 USD (Adult/Child)

Available: Every day

Educational Program:

Includes: Towel, Lockers, (From an underwater platform, kiss, hug, signs, bar jump, whirlpool, applause, dance, song, tail splash, hand shake, tail shake, bubbles)

Activity Schedule: 11:00 AM, 01:00 PM, 03:00 PM and 04:00 PM

Duration: 35 minutes activity

Price: $85 USD (Adult/Child)

Available: Every day

Feed a Shark Program:

Includes: Towel, Lockers, (Dive among shark in an unique, safe and exciting way. Feed and meet them face to face.)

Activity Schedule: Every half and hour from 10:00am to 06:00pm

Duration: 15 minutes activity

Price: $70 USD for 1 person, $100.USD for 2 people and $130.USD for 3 people (Adult/Child)

Available: Every day

*All programs include entrance to the Aquarium and Dolphin Show.

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For reservations please send the request to [email protected] or contact Lobby Concierge

Services at (01 52) (998) 881 0822. Cancellations require notification at least 24hrs prior to the activity

departure in order to avoid any penalty charges

Concierge Services

At the Ritz-Carlton Cancun

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RITZ-CARLTON CONFIDENTIAL AND PRIOPRIETARY INFORMATIONLET US STAY WITH YOU 17

Admire the beauty of the Caribbean Nature while you drive your own speedboat. This exciting adventure goes through a series of channels of the Nichupté Lagoon where you will have the opportunity to explore the mangrove areas. Also you will have time to get in the water and take part of the snorkeling tour at the sea.

Includes: guided tour, shared speed boat for 2 o 4 people and snorkeling gear.

Activity Schedule:09:00 AM, 10:00 AM, 12:00 PM, and 03:00 PM

Duration: 2 hours and 30 minutes

Price: $66 USD Adult $33 Child (5 to 11 years) plus $6 usd fort the national park fee.

Available: Every day

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For reservations please send the request to [email protected] or contact Lobby Concierge

Services at (01 52) (998) 881 0822. Cancellations require notification at least 24hrs prior to the activity

departure in order to avoid any penalty charges

Concierge Services

At the Ritz-Carlton Cancun

VVVV atamaranatamaran SnorkelingSnorkeling Tour to Isla MujeresTour to Isla Mujeres

Enjoy a spectacular day on the crystal clear waters of the Caribbean. Sail away from Cancun and visit Isla Mujeres aboard a fun-filled sailing catamaran. Explore snorkeling at one of the loveliest reefs in the Northern Hemisphere

Includes: Shared catamaran, crew, guided snorkel tour, snorkel gear, lunch at Isla Mujeres beach club, beverages, free time for shopping.

Activity Schedule: 9:30 am

Estimated Return: 5:00 pm

Price: $85 USD (Adult)/ $65 USD (Child)

With round trip transportation: $60 USD additional per Van

Available: Every day

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RITZ-CARLTON CONFIDENTIAL AND PRIOPRIETARY INFORMATIONLET US STAY WITH YOU 18

If you’re looking for sport fishing, the waters off Cancun are filled with a variety of fish. Both full day and half-day fishing trips can be arranged aboard the best-equipped fishing crafts in Cancun.

Includes: Private Charter fishing Boat, fishing license, Bait, equipment, beer and soft drinks on board.

Activity Schedule: 7:00 AM & 2:00 PM

Duration: 4, 6 or 8 hours

Price per Charter: $650 USD(4 hrs) $750 USD (6 hrs) $850 (8 hrs) for a 38´$595. USD (4 hrs) $695 USD (6 hrs) $795 (8 hrs) for a 34´Price for Share fishing per person: $115 USD (4 hours)/ $125 USD (6 hours)

With round trip transportation: $50 USD additional

Available: Every day

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For reservations please send the request to [email protected] or contact Lobby Concierge

Services at (01 52) (998) 881 0822. Cancellations require notification at least 24hrs prior to the activity

departure in order to avoid any penalty charges

Concierge Services

At the Ritz-Carlton Cancun

Come and enjoy fishing in a 17´flat bottom boat with an English speaking guide, forbonefinsh, tarpon, snook, permit, pompano, sea trout, barracudas and ladyfish

Includes: fishing license, all fly or spinning equipment, soft drinks, water and your guide

Activity Schedule: 6:00 AM to 10:00 AM or 6:00 AM to 12:00PM

Duration: 4 or 6 hours

Price are for private charter (max 2 people): $250 USD (4 hours)/ $325 USD (6 hours)

With round trip transportation: $50.USD additional.

Available: Every day

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RITZ-CARLTON CONFIDENTIAL AND PRIOPRIETARY INFORMATIONLET US STAY WITH YOU 19

Rio Secreto, a unique natural treasure. Enter this natural museum filled with a kaleidoscope of speleothems and walk an easy 600m route amidst the thousands of stalactites and stalagmites found in this protected natural reserve.

Includes: round trip transportation, entrance fee, adventure guide, security equipment (helmet with lamps, wet suit, life jacket, water shoes), towel, light lunch and beverages during lunch.

Departure: 8:25 am (hotel Porte Cochere)

Estimated Return: 4:30 pm

Price: $99 USD (Adult/) / $49.5 USD (Child)

Available Tuesday, Thursday and Saturday.

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When fast is just not fast enough and high is still not high enough and long is just not long enough… then get ready to experience “EXTREMO” where you will have the “ride of your life” on the fastest, highest and longest zip lines.

Includes: Round Transportation in air-conditioned vans in shared basis, entrance to Selvática, multilingual Adventure Guide, safety equipment for zip lines, transportation in military vehicles to natural cenote, entrance to cenote, lunch ( chicken fajitas, rice and beans), lockers

Departure: 9:15 am (hotel Porte Cochere)

Estimated Return: 3:00 pm

Price: $99 USD (Adult) / $49 USD (Child)

Available: Every day

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For reservations please send the request to [email protected] or contact Lobby Concierge

Services at (01 52) (998) 881 0822. Cancellations require notification at least 24hrs prior to the activity

departure in order to avoid any penalty charges

Concierge Services

At the Ritz-Carlton Cancun

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RITZ-CARLTON CONFIDENTIAL AND PRIOPRIETARY INFORMATIONLET US STAY WITH YOU 20

Shopping in the city of Cancun is truly a unique experience. From specialty shops, designer boutiques to major department stores, Cancun is the place to indulge yourself. Visit:

Kukulcan Plaza / Luxury Avenue: indoor mall with 250 unique shops and boutiques.

La Isla Shopping Village: with indoor/outdoor stores, restaurants, cafes and attractions.

Coral Negro Flea Market: friendly vendors display Mexican hand craft

Mercado 28 in Downtown Cancun: friendly vendors display handmade items

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Playa del Carmen is a bustling beach-town with a main street parallel to the beach. This is the famous 5th Avenue with many boutiques selling every imaginable! Clothing stores sell the latest from Europe while artisans vie for space with Cuban Cigar shops and much more. This is the essence of Playa Del Carmen, a bustling 30 block long stretch of pedestrian only activity.

Includes: Transportation and bottle of water on board the vehicles.Schedule: Adapted to guest’s needs. Minimum 7 hours. A 24- hour previous reservation is required.

Price: $240 USD for the Round Trip Transportation

Available: Every day

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For reservations please sent the request to [email protected] or contact Lobby Concierge

Services at (01 52) (998) 881 0822. Cancellations require notification at least 24hrs prior to the activity

departure in order to avoid any penalty charges

Concierge Services

At the Ritz-Carlton Cancun

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RITZ-CARLTON CONFIDENTIAL AND PRIOPRIETARY INFORMATIONLET US STAY WITH YOU 21

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Concierge Services

At the Ritz-Carlton Cancun