Concierge Management System Roars Techologies

CONCIERGE MANAGEMENT SYSTEM -A CASE STUDY-

Roars Technologies Pvt. Ltd | Case Study | www.roarsinc.com 1

OVERVIEW

Les Concierges is a multinational, multi work force centered service provider, managing services

at hundreds of worksites either through its flagship service: the Employee Concierge desk

program; through its one of a kind quintessential managed reception services program; aptly

named “Ms.MoneyPenny”; or through its “Admingenie” service, which serves as the one point

administration help desk at multi sites.

Les Concierges is known for its entrepreneurial & leadership positions in each of its service

verticals, having been the pioneer of creating such interventions, globally, for the first time.

REQUIREMENTS & CHALLENGE

As mentioned above Les Concierges has its Employee Concierge desks across numerous MNCs

and offices in India as well as other countries. As part of this huge setup across MNCs, Les

Concierges had to setup collaboration with various agents across these cities and be in constant

communication with them. The main challenge here after setting up these collaborations with

the MNCs as well the agents. This included:

The MNCs & Les Concierges

The Employees & Les Concierges

The Agents & Les Concierges

The Desk Executives and all internal communications.

These levels of communication included a lot of paper work and bureaucracy, which ultimately

was affecting the process times for the ever increasing number of clients being added to the

company.

SOLUTION

The Roars Concierge System provided a perfect solution for Les Concierge & its Clients. It

allowed the business to monitor and control every operation and have a centralized control



over the system. This system was designed to be optimized so it can grow as the business grew.

The solution improved services and staff communication for corporate Concierge Services

creating orderliness and accuracy throughout the entire concierge process. It allowed Desk

Executives, Vendors and other departments to share consistent, accurate information with

Users or other members in real time thus breaking all communication barriers. Users could

track their requests made, and every staff member was able to give them the correct status

immediately. Roars Concierge system was beneficial and productive for Les Concierges.

FEATURES

Synchronized Multi- service Manager

With this software Les Concierge was able to manage the 999 services included in their

portfolio across various categories. The system not only was able to provide these

services but also could manage those services simultaneously to all the customers with

quality. The system offered multiple agents tracking for a single service and provided

the employees i.e. the end user with the best results with constant updates.

Ongoing Service Notifications

With this feature in the system we get notification about every activity that is taking

place till the completion of the task. These notifications not only go to the user but also

to the agent and the admin.

Account Maintenance Manager

This system helps you to keep a track of all the transactions that take place throughout

the process. Thus you don’t need to take much tension about the accounts; you can

easily track your accounts with this particular system only.



Automatic Processing

This system was designed in such a way that ones the user logged in a request it

directly got assigned to the particular agent defined in the system. The Admin doesn’t

have to again and again assign the task to different agents; it automatically gets

assigned to different agents as per the flow.

SAMPLE SCREENS

-Online System-



-Mobile System-

Concierge Management System Roars Techologies

Technology

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