CONCEPT OF ISO

Concept of ISORelation with Quality Control

INTRODUCTION

Formulated by International Standards Organization (founded in 1946 in Geneva, Switzerland).

The first standards were issued in 1987.

The current version of the standard is known as the ISO 9000 series.

The three standards of ISO 9000 are: ISO 9000:2000 Quality. Management System-

Fundamentals and Vocabulary

ISO 9001:2000 Quality Management System-Requirements

ISO 9004:2000 Quality Management System-Guidelines for Performance Improvement

• ISO:9000 series standards call for integration of all activities which have a direct or indirect effect on the quality of a product or services.

• It defines the basic concepts and specifies the procedure and criteria to ensure that the outgoing product meets the customer’s requirements.

• The quality standards are designed to be user-friendly.

• There is no compulsion to get ISO:9000 certification.

• ISO:9000 series standards tells the suppliers and manufactures what is required of quality oriented working system.

• Management

• Responsibility

• Quality system

• Contract Review

• Design Control

• Document Control

• Purchasing

• Purchaser’s Supplied Products

• Product Identification and Traceability

• Process Control

• Inspection and testing

• Inspection

• Measuring and Testing Department

• Inspection and Test Status

• Non-Conformity Control

• Corrective Actions

• Handling

• Storage

• Packing and Delivery

• Quality Records

• Internal Quality audits

• Training

• Services and Statistical techniques

Benefits of ISO:9000

The ISO certification by a company is a source of motivation.

It reduces the need for inspection by the buyers.

It is internationally accepted series of quality standards.

It helps in achieving consistency, economy and cost effectiveness.

It increases customers confidence.

Drawbacks of ISO:9000

It is not foolproof or hall mark of quality

It increases involvement of Government

It needs lot of internal audits

It causes over certification

It adds cost but not value

• Refers to the process of striving to produce a perfect product.

• Requires a series of measures requiring an organized effort.

• Prevent or eliminate errors at every stage in the production.

CONCEPT OF QUALITY CONTROL

Quality Management Principles of ISO:9000

•Customer Focus•Leadership - A Commitment To Quality By The Leaders Of The Organization.•Involvement Of People - Everyone In The Organization Having A Part To Play.•Making Sure That Those Processes Which Create Quality Are Identified.•Continual Improvement Of The System.

Pursuit of excellence through constant,never ending improvement by all theemployees in an organization.

Links between ISO:9000 and TQM

In the context of philosophy of TQM,International Organization for Standards(ISO) has made a comprehensive andintegrated approach to achieve TQM.

ISO:9000 series lay down guidelines, codes,standards and specifications to evolve TQMsystem, necessary to manufacture qualityproducts ensuring cost effectiveness andcustomer satisfaction

ISO system is thus a component of TQMaiming at continuous improvement.

International Organization for Standards(ISO) has published a series of standardizeddocuments called ISO-9000 series in the year1987.

ISO-9000 Standards on quality provide asound basis for TQM.

Strict compliance with ISO leads to TQM.

Links between ISO:9000 and TQM

COMMETMENT OF TOP

MANAGEMENT

QUALITY TOOLS &

TECHNIQUES

ISO:9000

TQM

TEAM WORK