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220-302 A+ OS Technologies

Practice TestVersion 1.5

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QUESTION NO: 1

In Windows XP, which command can be used to view both the IP address and the NIC (network

interface

card) MAC address?

A. IPCONFIG /AB. IPCONFIG /ALL

C. IPCONFIG

D. WINIPCFG

Answer: B

QUESTION NO: 2

Which of the following enables a Windows 2000 server to assign IP addresses?

A. WINS (windows internet name service)

B. DHCP

C. DNS

D. IIS

Answer: B

QUESTION NO: 3

Which common Internet protocol allows for retrieval of e-mail from a server?

A. ISP

B. POP

C. FTP

D. SMTP

Answer: B

QUESTION NO: 4

Which tool can be used to view TCP/IP configuration settings on a Windows 2000 machine?

A. TRACERT

B. IPCONFIG

C. NSLOOKUP

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D. WINIPCFG

Answer: B

QUESTION NO: 5

Which system is used to resolve names on the Internet, such as comptiA.org, to IP addresses?


B. HOSTS

C. DNS

D. LMHOSTS

Answer: C

QUESTION NO: 6

When making a serial connection between two Windows 2000 machines, which type of cable is

needed for proper communications?

A. RG-59 coaxial cable

B. RS-232 Null Modem cable

C. telephone cable

D. UTP CAT5 patch cable

Answer: B

QUESTION NO: 7

In Windows 2000, where should you go to join a workgroup or domain?

A. Device Manager

B. System Properties

C. Membership Manager

D. Network and DialUp Connections

Answer: B

QUESTION NO: 8



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A user can send e-mail, but cannot receive any e-mail. Which of the following settings should be

verified in the e-mail account?

A. MAC address

B. TCP/IP address

C. POP Server settings

D. SMTP Server settings

Answer: C

QUESTION NO: 9

Which Internet protocol encrypts and decrypts user page requests, as well as the pages that are

returned by a web server using SSL?

A. NNTP

B. FTP

C. HTTP

D. HTTPS

Answer: D

QUESTION NO: 10

Safe Mode is an essential Startup tool for troubleshooting Windows 98. Which two methods cause

the system to start up in Safe Mode? (Select TWO)

A. start the system in DOS Mode and run the WIN /S command

B. press the key while restarting system - select Safe Mode

C. start the system in DOS Mode and run the SAFE.EXE file

D. hold key while restarting the system; select Safe Mode

Answer: B,D

QUESTION NO: 11

How can swap file performance in Windows 2000 Professional be increased?

A. limit the Swap File to one physical disk

B. distribute the Swap File among multiple physical disks

C. distribute the Swap File over multiple partitions on the same physical disk



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D. limit the size of the Swap File to the amount of RAM + 2 MB

Answer: B

QUESTION NO: 12

Which utility allows a technician to see the status of system resources such as IRQs on a

Windows 2000

computer?

A. Add / Remove Hardware

B. WINNT32

C. SYSEDIT

D. Device Manager

Answer: D

QUESTION NO: 13

Internet cookies are lost when upgrading from Windows 98 or Windows Me to Windows XP. What

is the MOST

likely cause?

A. Internet Explorer cookies from Windows 98 or WindowsMe are incompatible with Windows XP.

B. Internet Explorer4x was installed prior to upgrading to Windows XP.

C. Windows XP has a different user profile structure than Windows 98 or Windows Me and the

upgrade

process does not migrate cookies.

D. Windows XP default Internet security option settings delete cookies during upgrades from

Windows 98 or Windows Me.

Answer: C

QUESTION NO: 14

Windows 98 SE allows upgrades to which of the following operating systems? (Select THREE)

A. Windows XP Home

B. Windows XP ProfessionalC. Windows 2000 Professional

D. Windows NT 4.0



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drivers, and system security updates?

A. reload Windows XP

B. run WINUPDATE.EXE

C. run Windows Update

D. run SYSUPDTE.EXE

Answer: C

QUESTION NO: 19

Which of the following circumstances would automatically create a system restore point? (Select

TWO)

A. installation of an unsigned driverB. a system crash

C. installation of an application that uses Windows Installer or installation of Shield Pro version 6.0

or later

D. installing an update by using the Windows Update or Automatic Updates

E. each time the system is rebooted

Answer: A,D

QUESTION NO: 20

Which of the following is the command that installs Recovery Console on the Boot menu from the

Windows 2000 CD?

A. DRIVE LETTER:\TOOLS\RCINSTALL.EXE

B. DRIVE LETTER:\i386\WINNT32.EXE /RECCONS

C. DRIVE LETTER:\i386\CMDCONS.EXED. DRIVE LETTER:\i386\WINNT32.EXE /CMDCONS

Answer: D

QUESTION NO: 21

Which file reads the BOOT.INI to determine the Startup options in a x86 based Windows XP

machine?

A. NTDETECT.COM



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B. NTLDR

C. IO.SYS

D. NTOSKRNL.EXE

Answer: B

QUESTION NO: 22

When installing Windows on a compressed drive, where should the technician place the swap file?

A. in the root directory of the compressed drive

B. in the same directory to which Windows is being installed

C. on the uncompressed host drive

D. Windows is used to determine the optimal place for the swap file.

Answer: C

QUESTION NO: 23

A customer informs a technician that Windows NT 4.0 cannot be upgraded with a bootable CD-

ROM of

Windows 2000. What would NOT work?

A. check the boot sequence in the CMOS

B. run install from inside of Windows NT 4.0

C. use the boot floppy and Windows 2000 CD-ROM

D. use the boot floppy and Windows NT 4.0 CD-ROM

Answer: D

QUESTION NO: 24

An A+ Professional is installing Windows XP on a computer that will use EFS on the local

volumes. Which file system MUST be used?

A. FAT32

B. FAT16

C. HPFS (high performance file system)

D. NTFS

Answer: D



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QUESTION NO: 25

In Windows XP, what is the default setting for driver signing functionality?

A. IgnoreB. Warn

C. Block

D. Allow

Answer: B

QUESTION NO: 26

Which utility creates an Emergency Repair Disk for Windows 2000?

A. ERD

B. BACKUP

C. MSBACKUP

D. FORMAT

Answer: B

QUESTION NO: 27

Which method installs the Recovery Console on the workstation so that a CD is NOT required?

A. from Control Panel select System, then System Restore, theninstall Recovery Console

B. from a command prompt, move to the i386 directory and type: WINNT32 /RECOVERYCONS

C. from a command prompt, move to the i386 directory and type: WINNT32 /CMDCONS

D. from a command prompt, move to the i386 directory and type: WINNT32 /RECCONS

Answer: C

QUESTION NO: 28

A user running Windows XP inadvertently installs the wrong device driver for a sound card. How

can the

technician easily repair this problem?



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D. go to Control Panel; select Add or Remove Programs; click Windows Components; select Fax

Services; click Next

Answer: D

QUESTION NO: 32

What are the minimum processor requirements for Windows 2000?

A. Pentium 200 MHz

B. Pentium II 233 MHz

C. Pentium 90 MHz

D. Pentium 133 MHz

Answer: D

QUESTION NO: 33

A client wants to install Windows 2000 Server and does not have a NIC (network interface card).

How should the technician proceed?

A. The technician should buy a NIC,then install Windows 2000 Server.

B. The technician cannot install the operating system since the computer does not have a NIC.

The client

must upgrade the hardware.

C. There is no need for a NIC to install Windows 2000 Server, so the technician can proceed with

the

installation.

D. The technician should explain to the client that Windows Professional can be installed, but that

a NIC is needed for Window 2000 Server installation.

Answer: C

QUESTION NO: 34

Which file system MUST be used on a computer that dual boots between Windows 98 and

Windows XP and must have partitions larger than 5 GB?

A. FATB. FAT32

C. NTFS



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Answer: C

QUESTION NO: 38

What information can be obtained from the Event Viewer? (Select TWO)

A. driver signing

B. software errors or warnings

C. device driver information

D. system errors or warnings

Answer: B,D

QUESTION NO: 39

A user reports intermittent video problems with the PC after installing a new high performance

video card.

Which one of the following procedures should be tried FIRST?

A. replace the video card with a known good working video card of the same type

B. re-install the video drivers from the media that came with the video card

C. re-install the video drivers using the latest drivers from the video card manufacturer's website

D. replace the video card and drivers with a comparable card from a different manufacturer

Answer: C

QUESTION NO: 40

After running Scandisk and the hard drive manufacturer's own diagnostic / repair utility, several

sectors on the hard drive are continually marked as bad. For optimum drive performance, whatshould be done with this hard drive?

A. format it

B. replace it

C. re-partition and format it

D. convert to FAT32

Answer: B

QUESTION NO: 41



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Which Windows 2000 utility replaces incorrect printer drivers installed on the computer with the

Microsoft

provided printer driver?

A. MSCONFIG.EXE

B. SPOOLER.EXE

C. SETUP.EXE

D. FIXPRNSV.EXE

Answer: D

QUESTION NO: 42

Which file is required for Windows NT to boot?

A. COMMAND.COM

B. CONFIG.SYS

C. AUTOEXEC.BAT

D. NTLDR

Answer: D

QUESTION NO: 43

Which two methods can be used to troubleshoot a computer that stalls while printing to a local

printer? (Select TWO)

A. check that the appropriate printer driver is installed

B. try to send the job in RAW format

C. check for adequate space on the hard disk

D. check that the server has enough free hard disk spaceE. try disabling EMF spooling

Answer: A,C

QUESTION NO: 44

What does the error "General Protection Fault" indicate?

A. An application tried to access an area in RAM it is not allowed to use.

B. The Windows operating system is corrupted and requires reloading.



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C. The system board is faulty.

D. RAM is faulty.

Answer: A

QUESTION NO: 45

An apparently useful program that has hidden functions that can exploit a user's privileges is

known as a:

A. virus.

B. Trojan horse.

C. worm.

D. hoax.

Answer: B

QUESTION NO: 46

A Windows NT computer reports that a service did not start. Where is the BEST place to look for

more

information?

A. Application Log

B. Security Log

C. System Event Log

D. Dr. Watson Log

Answer: C

QUESTION NO: 47

Which command should be used to renew the IP address of a DHCP-enabled Windows XP

computer?

A. WINIPCFG /RENEW

B. WINIPCFG /RENEWIP

C. IPCONFIG /RENEWIP

D. IPCONFIG /RENEW

Answer: D



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QUESTION NO: 48

A user attempts to install an application on a Windows 2000 Professional workstation. The

installation fails after repeated tries. The user needs to get the application installed. Where is the

BEST place to look for information on installing the application?

A. the README.TXT on the Windows 2000 CD

B. the README.TXT on the hard drive

C. the vendor's website

D. the AUTOEXEC.BAT

Answer: C

QUESTION NO: 49

A technician is asked to repair a PC of an unknown operating system. The user reports that the

system does not boot to the operating system and that the message "NTLDR is Missing" appears

every time the system is turned on. What is the FIRST troubleshooting step the technician should

take?

A. reload the operating system

B. run FIXMBR.EXE

C. run the Recovery Console

D. check for a diskette in the diskette drive

Answer: D

QUESTION NO: 50

A user logs into a Windows 2000 system and receives an error message indicating that a device /

service has failed to start. Where should the user go to see what failed?

A. Device Manager

B. Task Manager

C. Event Viewer

D. Service Manager

Answer: C



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QUESTION NO: 51

While a technician is working on a customers computer, a screwdriver slips and shorts out some

major components and the technician realizes that the computer is plugged in. The customer

questions the

technician about the problem. The technician should:

A. state that there is a small problem and that the problem will be dealt with.

B. say that the computer was about to break and the technician was unlucky enough to be there

when the

break happened.

C. explain to the customer that this is a typical part of the service and that the technician needs to

continue working.

D. identify yourself to the customer using a different name and leave as soon as possible.

Answer: A

QUESTION NO: 52

A technician receives a call from an angry customer whose printer is offline. Which of the following

would be the BEST way for the technician to communicate with the customer?

A. Sympathize with the customer and explain how to solve the problem.

B. Explain to the customer that they should perform preventive maintenance on the printer more

often.

C. Tell the customer that they should not get upset because it is only a minor problem.

D. Tell the customer that the next time the printer is offline to avoid getting upset.

Answer: A

QUESTION NO: 53

A thumbprint scanner is an example of:

A. a smart card.

B. biometric security.

C. WEP security.

D. data encryption.

Answer: B



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QUESTION NO: 54

A new sound card driver has been installed and each time the computer attempts to boot, a

bluescreen error is obtained. Which of the following actions should be taken FIRST?

A. Re-install the system files from the Windows CD.

B. Remove the sound card and reboot.C. Reboot and go in to Last Known Good Configuration.

D. Reboot in safe mode and roll back the driver.

Answer: D

QUESTION NO: 55

Which of the following should be done FIRST when checking a computer for a possible virus?

A. Perform a system back up.

B. Make sure that the latest virus definition files are installed.

C. Run a virus scan on all files on all hard drives.

D. Customize the virus scan options.

Answer: B

QUESTION NO: 56

Which of the following will prevent unauthorized alteration of the BIOS?

A. Setting a password to access BIOS settings.

B. Locking the computer case when away.

C. Locking the user account in the BIOS when away.

D. Setting a password to access operating system administrator functions.

Answer: A

QUESTION NO: 57

A technician receives a CRT monitor needing diagnostics. Which of the following safety

precautions should the

technician take after opening the case?

A. Obtain a safety clearing from the floor supervisor.

B. Put on an anti-static wrist strap.



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C. Ensure that the CRT has been discharged.

D. Ensure that the grounding strap is connected to the CRT.

Answer: C

QUESTION NO: 58

Spyware may come from: (Select TWO).

A. tools and utilities from unknown sources.

B. music or file sharing sites.

C. a Windows desktop.

D. operating systems disks.

E. a manufacturers driver disks.

Answer: A,B

QUESTION NO: 59

On a laptop running Windows XP Home, which of the following choices is the default workgroup

name?

A. MSPEER

B. MSXPH

C. MSHOME

D. WORKGROUP

Answer: C

QUESTION NO: 60

Which of the following are valid utilities for repairing a Windows system that will not load? (Select

TWO).

A. Sysedit

B. Automated System Recovery

C. File Restore

D. Recovery Console

E. System Restore

Answer: B,D



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QUESTION NO: 61

In Windows 2000 Professional, which of the following utilities would be BEST to troubleshoot

driver issues?

A. Device Manager

B. Registry Editor

C. Event Viewer

D. Add / Remove Programs

Answer: A

QUESTION NO: 62

When selecting an IP addressing Method, which of the following would be the BEST IP address

assignment method for the automatic assignment of an IP address for an assigned period of time?

A. DHCP

B. static IP Addressing

C. alternate IP Configuration

D. APIPA

Answer: A

QUESTION NO: 63

Which of the following would be used to check which users have permissions to install drivers?

(Select TWO).

A. Security Center

B. Local Security Policy

C. System

D. Add Hardware

E. User Accounts

Answer: B,E

QUESTION NO: 64



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C. special characters

D. mixed case letters

E. user's initials

F. user's last name

Answer: B,C,D

QUESTION NO: 68

Which of the following would be the recommended memory requirement for installing Windows

XP?

A. 512 MB

B. 256 MB

C. 128 MB

D. 64 MB

Answer: C

QUESTION NO: 69

A computer is displaying an error message stating, Missing NTLDR. Which of the following would

be used to resolve this error without losing data?

A. Registry Editor

B. MSCONFIG

C. Recovery Console

D. FDISK

Answer: C

QUESTION NO: 70

One way to protect sensitive data from easily being read during transfer would be to:

A. store the data on a secure server.

B. decrypt the datA.

C. hide the data in an email.

D. encrypt the datA.

Answer: D



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QUESTION NO: 71

A technician is diagnosing a customers computer and observes that the computer is sluggish and

unresponsive. Which of the following actions should the technician take?

A. Explain to the customer that the computer is outdated and cannot be repaired.

B. Inform the customer that the computer working fine and do not provide any further explanation.

C. Tell the customer that the computer needs to be shipped to the manufacturer for repair.

D. Explain the problem to the customer in basic terms and recommend a solution.

Answer: D

QUESTION NO: 72

Which of the following command line utilities can be run to determine what patches a computer

needs?

A. HFNETCHK.EXE

B. NBSTAT.EXE

C. TRACERT.EXE

D. MSCONFIG.EXE

Answer: A

QUESTION NO: 73

Which of the following commands is utilized in Windows 2000 or XP Professional to obtain

detailed information about network connections?

A. IPCONFIG /RENEW

B. IPCONFIG /ALL

C. IPCONFIG /REGISTERDNS

D. IPCONFIG /SETCLASSID

Answer: B

QUESTION NO: 74

In Windows XP, which of the following command line functions or utilities will clear the screen?



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A. COMP

B. CLS

C. CD

D. CMD

Answer: B

QUESTION NO: 75

Which of the following options are available from the Windows Advanced Options menu? (Select

THREE).

A. Directory Services Restore Mode

B. Debugging Mode with Command Prompt Only

C. Safe Mode with Networking

D. Last Known Good Configuration

E. SVGA Mode

F. Press F8 for advanced startup options

Answer: A,C,D

QUESTION NO: 76

When disposing of an old printer, the toner cartridge in the printer should be:

A. stored for several months.

B. thrown away with the printer.

C. used in a different model printer.

D. disposed of according to local regulations.

Answer: D

QUESTION NO: 77

An employer is concerned that a user may unknowingly launch a malicious .vbs file. The employer

wants to enable file extensions on all Windows XP computers. Which of the following actions

should be taken?

A. At the command line run C:\>compmgt /afiletype .vbsB. At the command line run C:\>compmgt /tfiletype .vbs

C. Windows Explorer > Folder Options > File types



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D. Windows Explorer > Folder Options > View

Answer: D

QUESTION NO: 78

When a technician has successfully completed a service call to a difficult customer, it would be

MOST

important to:

A. take a break to calm down before handling the next problem.

B. follow up with the customer and verify that the customer is satisfied.

C. leave quickly and quietly before something else goes wrong.

D. notify the customer that the work is finished and the technician is leaving.

Answer: B

QUESTION NO: 79

A technician observes that a user is storing passwords in a text file on the desktop. Which of the

following

should the technician do?

A. Print out a copy of the file and show the file to theusers supervisor.

B. Ignore the file and not worry about what the user does with the information.

C. Email a copy of the file to thetechnicians supervisor.

D. Inform the user that this is a violation of thecompanys security policy.

Answer: D

QUESTION NO: 80

Which of the following will prevent the Windows messenger service from displaying any

messages?

A. Start > Run > type CMD > type NET START messenger

B. Start > Run > type service.msc > right click on the messenger service > Properties > Start-up

type >

DisableC. Start > Run > type service.msc right click on the messenger service > Properties > Start-up

type >

Automatic



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D. Start > Run > type CMD > type NET START msg.exe

Answer: B

QUESTION NO: 81

An angry customer is reporting problems with a computer. Which of the following would be the

FIRST step to take?

A. Tell the customer to calm down.

B. Tell the customer there is nothing to worry about.

C. Let the customer express frustration without interrupting.

D. Ask the support supervisor to take the call.

Answer: C

QUESTION NO: 82

Which two of the following operating systems support system restore? (Select TWO)

A. Windows 2000

B. Windows XP

C. Windows NT

D. Windows Me

E. Windows 98 SE

Answer: B,D

QUESTION NO: 83

Which of the following is the default name of the file that stores Virtual Memory on a Windows

2000 computer?

A. BOOT.INI

B. PAGEFILE.SYS

C. VMM386.SYS

D. WIN386.SWP

Answer: B



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QUESTION NO: 84

An A+ Professional is using SYSEDIT to modify settings for a user's application. By using this tool,

which two files are automatically opened for editing? (Select TWO)

A. IO.SYS

B. BOOT.INIC. AUTOEXEC.BAT

D. SYSTEM.INI

Answer: C,D

QUESTION NO: 85

Which file system has built-in encryption support?

A. HPFS (high performance file system)

B. FAT16

C. FAT32

D. NTFS

Answer: D

QUESTION NO: 86

An A+ Professional copies several files from a CD-ROM to the hard drive of a computer. The files

have the attribute Read Only. Which command line function and switches can easily remove the

Read Only file attribute from all the files in a particular folder?

A. ATTRIB -A

B. ATTRIB +R /S

C. ATTRIB -R /S

D. ATTRIB /S

Answer: C

QUESTION NO: 87

In Windows XP, which command line program is used to remove an additional operating system?

A. SETUP.EXE /X

B. Bootcfg /delete /ID#



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C. Format C: /S

D. WINNT32.EXE /B

Answer: B

QUESTION NO: 88

Which utility can be used to optimize disk performance?

A. FDISK

B. FORMAT

C. SCANDISK

D. DEFRAG

Answer: D

QUESTION NO: 89

NTUSER.DAT and NTUSER.DAT.LOG are associated with which one of the following Registry

Hives?

A. HKEY_USERS\.DEFAULT

B. HKEY_USERS_CURRENT

C. HKEY_CURRENT_USER

D. HKEY_CURRENT_PROFILE

Answer: C

QUESTION NO: 90

Which two operating systems have the Registry editing command Regedt32? (Select TWO)

A. Windows Me

B. Windows NT Workstation

C. Windows XP Professional

D. Windows 98 SE

Answer: B,C

QUESTION NO: 91



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Which of the following will allow modification of the Startup folder in

Windows 98 SE?

A. SYSEDIT

B. REGEDIT32

C. MSCONFIG

D. SCANREG

Answer: C

QUESTION NO: 92

Which of the following is the name of the swap file for Windows 98?

A. PAGEFILE.SYSB. WIN386.SWP

C. VIRTUAL.TMP

D. SWAPFILE.SYS

Answer: B

QUESTION NO: 93

Which utility can a technician use in Windows 2000 to limit the access to Registry keys to certain

users?

A. EDIT.COM

B. REGEDIT.EXE

C. REGEDT32.EXE

D. SYSEDIT.EXE

Answer: C

QUESTION NO: 94

In Windows 2000 Professional, what does the BOOT.INI file contain?

A. hardware profiles

B. boot order

C. default operating system

D. theLilo loader



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Answer: C

QUESTION NO: 95

Which Windows XP command allows for the retrieval of compressed files from the operating

system source files?

A. EXPAND

B. COMPRESS

C. OPENFILES

D. UNPACK

Answer: A

QUESTION NO: 96

With a typical Windows 98 installation, where is the SYSTEM.INI file located?

A. C:\

B. C:\INI

C. C:\WINDOWS

D. C:\WINDOWS\SYSTEM

Answer: C

QUESTION NO: 97

A file is copied from an NTFS partition to a FAT32 partition. Which two features are retained on

the copy?

(Select TWO)

A. long file name

B. file permissions

C. file encryption

D. file attributes

E. file compression

Answer: A,D

QUESTION NO: 98



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What are two ways to access the Device Manager using the My Computer icon in Windows XP?

(Select TWO)

A. double-click, Device Manager

B. right-click, Properties, Device Manager

C. right-click, Manage, Device Manager

D. right-click, Properties, Hardware, Device Manager

Answer: C,D

QUESTION NO: 99

Which of the following is the maximum size allowed for a FAT32 file system?

A. 2047 MB (2 GB)B. 2047 GB (2 Terabytes)

C. 23 GB

D. 320 KB

Answer: B

QUESTION NO: 100

Which Windows 98 system utility automatically backs up the Registry daily?

A. REGEDT32.EXE

B. REGEDIT.EXE

C. NTDETECT.COM

D. SCANREG.EXE

Answer: D

QUESTION NO: 101

Which of the following is the significance of a digitally signed driver?

A. The driver cannot be overwritten by an unsigned driver.

B. The driver is used for network security.

C. The driver is tested for Windows compatibility.

D. The driver is 32 bit compliant.

Answer: C



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QUESTION NO: 102

What are two features of a dynamic disk that need to be taken in consideration when choosing to

install

Windows 2000 or Windows XP?(Select TWO)

A. Dynamic disks are backwards compatible and accessible directly from Windows 9x or any

version of

Windows NT.

B. Dynamic disks are not directly accessible from Windows 9x or any version of Windows NT, thus

they

should not be used in a mixed OS networked environment.

C. Dynamic disks are not directly accessible from Windows 9x or any version of Windows NT.However,

shared folders are accessible to any computer running Windows 2000 or Windows XP operating

systems

on the network.

D. Dynamic disks use partitions and logical drives and are managed with Disk Management.

E. Dynamic disks do not use partitions or logical drives and are managed with Disk Management.

Answer: C,E

QUESTION NO: 103

When doing a fresh install of Windows 95, which of the following is required to boot the computer

and allows

you to install the operating system from CD?

A. Nothing is required. The Windows 95 CD is bootable.

B. a bootable floppy with CD-ROM drivers

C. a formatted hard drive

D. 1 GB of RAM

Answer: B

QUESTION NO: 104

Which of the following operating systems can be upgraded to Windows XP Home Edition? (Select

TWO)



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A. Windows 2000 Professional

B. Windows Me

C. Windows 98

D. Windows XP Professional

Answer: B,C

QUESTION NO: 105

A technician needs to install an ISA network card in a machine running Windows XP. Which two

methods are used to install the device driver? (Select TWO)

A. No intervention is needed. Windows XP, through PnP (plug and play), installs automatically.

B. Windows XP does not support ISA.

C. Device Manager is used to manually configure resources such as IRQs.

D. Drivers from the manufacturer supplied floppy disk or CD are installed.

Answer: C,D

QUESTION NO: 106

How do you rearrange Start Menu programs in Windows 9x?

A. click Start and select Arrange

B. select corresponding applet in Control Panel

C. right-click on the Start button and select Explore

D. right-click on the Desktop and select Start Menu

Answer: C

QUESTION NO: 107

How does a certified technician install additional Windows components after installation is

complete?

A. re-install the operating system

B. run the Windows CD andselect components for installation

C. install them the same way as any other program

D. go to Add / Remove Components page and click on Windows Components

Answer: D



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QUESTION NO: 108

Where can the Driver Signing options in Windows 2000 be changed?

A. Control Panel | Add / Remove HardwareB. Control Panel | Administrative Tools | Device Signing

C. My Computer | C:\WINNT\SYSTEM32

D. Control Panel | System | Hardware | Driver Signing

Answer: D

QUESTION NO: 109

An A+ Professional wants to install Windows 2000 on a computer that has Windows 98, with the

Windows

2000 CD-ROM in the D: drive and a blank floppy disk in the A: drive. What is the correct command

to enter at the command prompt to create the Windows 2000 setup floppy disks?

A. D:\BOOTDISK\MAKEBOOT A:

B. A:\BOOTDISK\MAKEBOOT D:

C. D:\i386\MAKEBOOT A:

D. D:\BOOTDISK\MAKEBT32 A:

Answer: A

QUESTION NO: 110

Where can you capture a Printer Port to print to a network printer from a DOS program in

Windows 9x?

A. My Computer, Control Panel, Printers, File, Properties, Details

B. My Computer, Control Panel, System, File, Properties, Details

C. My Computer, Control Panel, Network, File, Properties, Details

D. My Computer, ControlPaneln Add New Hardware, File, Properties, Details

Answer: A

QUESTION NO: 111



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Which function key is used to start Safe Mode in Windows NT?

A.

B.

C.

D. Windows NT does not support Safe Mode.

Answer: D

QUESTION NO: 112

Which procedure is used to increase the Virtual Memory allocation on a Windows 2000 system?

A. right-click My Computer and select Paging File Size; click Change and enter the new value

B. right-click My Computer and select Properties; click the Advanced tab and select PerformanceOptions;

click Change and enter the new value

C. right-click My Computer and select Properties; click Paging File Size button and enter the new

value

D. right-click My Computer and select Virtual Memory; click the Performance tab; click Change to

enter the new value

Answer: B

QUESTION NO: 113

By default, what is Driver Signing set to in Windows XP?

A. Ignore

B. Warn

C. BlockD. Not installed

Answer: B

QUESTION NO: 114

How can an ERD be created in Windows NT 4.0?

A. RDISK /S

B. ERD.EXE



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C. CRD.EXE

D. RDISK /S /D

Answer: A

QUESTION NO: 115

Windows 2000 is installed in a dual boot environment with Windows 98. Which file system on

which partition MUST be used for the Windows 98 installation?

A. extended partition, NTFS4

B. primary partition, NTFS5

C. primary partition, FAT

D. secondary partition, FAT

Answer: C

QUESTION NO: 116

When installing a new device driver, the Windows XP system becomes unstable after logging in.

To replace the new driver with the original driver the user should go to the Control Panel, System,

Hardware, Device Manager and:

A. double-click the device, click the Driver tab and click the Uninstall Driver button.

B. double-click the device, click the Driver tab and click the Roll Back Driver button.

C. double-click the device, click the Driver tab and click the Update Driver button.

D. click the device, press the Delete key, delete the device, reboot and re-install the original driver

Answer: B

QUESTION NO: 117

A Windows 2000 computer fails to boot because a virus has destroyed the hard drive's MBR

(master boot

record). How can a technician fix the problem with the MBR?

A. boot with Windows 2000 CD-ROM and select option Recovery Console and run FIXMBR

B. boot with Windows 2000 CD-ROM and select option Recovery Console and run CHKDSK

C. start up PC and use Last Known Good ConfigurationD. format the hard drive and install Windows 2000 again



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Answer: A

QUESTION NO: 118

Which two files are required to start Windows XP Home? (Select TWO)

A. NTDETECT

B. NTLDR

C. XPDETECT

D. XPLDR

E. AUTOEXEC.XP

Answer: A,B

QUESTION NO: 119

When upgrading or re-installing Windows 95, Windows 98 or Windows Me, files like

FORMAT.COM,

CHKDSK.EXE and XCOPY.EXE are:

A. deleted and replaced in the C:\MS DOS directory.

B. retained from the original operating system install.

C. deleted and replaced in the C:\WINDOWS\COMMAND directory.

D. only copied if the original file is missing.

Answer: C

QUESTION NO: 120

What is the FIRST step to take when upgrading from Windows Me to Windows XP?

A. install Windows XP

B. turn on the Auto Run option

C. back up old files

D. format the hard drive

Answer: C

QUESTION NO: 121



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C. is a backup of only files that have increased in size.

D. is a backup of all files that have the archive bit turned on.

Answer: D

QUESTION NO: 125

What is the minimum amount of RAM required for a Windows XP installation?

A. 32 MB

B. 64 MB

C. 128 MB

D. 256 MB

Answer: B

QUESTION NO: 126

A technician needs to move the system's temporary files to a folder called

A. AUTOEXEC.NT

B. BOOT.INI

C. Control Panel, System Properties, Advanced, Environmental Variables, System Variables

D. My Computer, C: Drive, Properties, Advanced, Environmental Variables, System Variables

Answer: C

QUESTION NO: 127

A Windows 98 computer is unable to connect to the fast Ethernet network. The physical

connection is correct.

To determine if the IP Stack is working correctly, which IP address should be pinged?

A. 169.254.0.1

B. 10.1.1.1

C. 192.168.1.1

D. 127.0.0.1

Answer: D



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QUESTION NO: 128

Which Windows NT utility BEST enables the user to view hardware information in the Registry,

such as

currently loaded device drivers and IRQ values?

A. SYSEDITB. REGEDIT

C. REGEDT32

D. Windows NT Diagnostics

Answer: D

QUESTION NO: 129

Which key does a technician press during the boot process to view the Windows 98 Startup

menu?

A.

B.

C.

D.

Answer: C

QUESTION NO: 130

A customer's PC has a virus. The customer's anti-virus program is set to scan mail and web

pages. Which of the following is the MOST likely source of the virus?

A. infected floppy

B. infected Windows CD

C. infected e-mail attachment

D. infected HTML page

Answer: A

QUESTION NO: 131

A Windows 2000 computer begins to run slowly while in use. Where can all currently running

programs and processes usage be checked?



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A. Services

B. Task Manager

C. Event Viewer

D. Application Log

Answer: B

QUESTION NO: 132

After installing a Windows 98 system, a technician realizes there is no network connectivity. A ping

loop back test is successful. What should be done NEXT?

A. check the HUB / SWITCH

B. run TRACERT

C. verify link light on the network card

D. re-install the network adapter driver

Answer: C

QUESTION NO: 133

When attempting to print from Notepad in Windows XP, a user receives the following error

message: "The

RPC Server is Unavailable." What are the two MOST likely causes? (Select TWO)

A. Print server is down.

B. Network is down.

C. The application server is down.

D. The firewall is down.

Answer: A,B

QUESTION NO: 134

How can a Windows 2000 system administrator boot with the Last Known Good Configuration?

A. when the boot process displays the Boot menu, press and choose Last Known Good

Configuration from the options

B. when the boot process displays the Boot menu, press C. enter the SHUTDOWN - Last Known Good Configuration command at the command prompt

D. Windows 2000 does not support the Last Known Good Configuration option.



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unauthorized user is attempting to gain access to the computer. The local computer is a Windows

XP

computer. What must be done to check the Event Viewer remotely?

A. check Local Computer and enter the remote computer name

B. check Remote Computer and enter the remote computer name

C. check Distant Computer and enter the remote computer name

D. check Select Another Computer and enter the remote computer name

Answer: D

QUESTION NO: 139

A Windows 2000 computer does not start. Several files are deleted, that need to be replaced.

Which of the following applications allows access to the drive and the ability to copy the files to the

disk?

A. ERD

B. Recovery Console

C. Boot Recovery Disk

D. System Console

Answer: B

QUESTION NO: 140

A user runs an application on a Windows 2000 Professional computer. After a short time, the

application

crashes with no error message. Where should the user look to find the cause?

A. C:\WINNT\SYSTEM32\EVENTLOG.CSVB. Dr. Watson

C. C:\WINNT\SYSTEMLOG.ERR

D. C:\ERRORLOG.TXT

Answer: B

QUESTION NO: 141

A user complains that the computer always starts in the standard VGA Mode for the installed video

driver. The technician determines that an option in the Windows BOOT.INI file is forcing the

computer to start with that video setting. Which command at the command prompt would remove



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this option?

A. Set BOOTVIDEO /DEFAULT

B. BOOTCFG /RMSW /BV

C. REMOVE BOOT /VIDEOCFG

D. RESET /VSW

Answer: B

QUESTION NO: 142

What is the maximum number of extended partitions that can exist on a single physical disk?

A. 1

B. 3C. 4

D. 26

Answer: A

QUESTION NO: 143

Which Windows command allows a user to see the contents of a folder?

A. LIST

B. DIR

C. SHOW

D. PRINT

Answer: B

QUESTION NO: 144

Which of the following statements is true about file attributes?

A. File attributes are available only in Windows XP.

B. File attributes can only be set by Administrators.

C. An example of a file attribute isWrite.

D. File attributes can help protect files from accidental deletion.

Answer: D



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QUESTION NO: 145

Which of the following sequences in a Windows XP system leads to the interface for adjusting the

Desktop themes?

A. click Start, Programs, Accessories, Entertainment

B. click Start, Programs, Accessories, System ToolsC. click Start, Control Panel

D. click Start, Control Panel, Add or Remove Programs

Answer: C

QUESTION NO: 146

What are the file attributes in Windows NT?

A. Read, Write, Compressed, Hidden, and System

B. Read, Write, Compressed, Hidden, and Edit

C. Read Only, Archive, Compressed, Hidden, and Edit

D. Read Only, Archive, Compressed, Hidden, and System

Answer: D

QUESTION NO: 147

What is the purpose of the NTLDR in Windows NT 4.0, Windows 2000 or Windows XP?

A. The NTLDR lets the computer know that the hard drive is working.

B. The NTLDR is a file reader like Notepad.

C. The NTLDR reads the BOOT.INI file, presents the Boot menu, and loads NTOSKRNL.EXE.

D. The NTLDR reads the IO.SYS and the MSDOS.SYS and sends the information to the kernel.

Answer: C

QUESTION NO: 148

Which Windows 2000 utility allows for searching the Registry for keys, values and data?

A. REGEDT32

B. REGEDIT

C. SCANREG

D. SYSEDIT



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Answer: B

QUESTION NO: 149

For a partition to be bootable it MUST be marked as:

A. primary.

B. active.

C. bootable.

D. master.

Answer: B

QUESTION NO: 150

A technician needs to quickly check the system configuration information on

a Windows 98 Desktop. Which utility is used to review and edit the system configuration?

A. CONFIGMS

B. MSCONFIG

C. SYSCONFIG

D. WINCONFIG

Answer: B

QUESTION NO: 151

Which of the following Operating Systems does NOT have the capability for PnP (plug and play)

hardware?

A. Windows9x/Me


C. Windows 2000 Professional

D. Windows XP

Answer: B

QUESTION NO: 152

Which file is responsible for managing the boot process on a Windows XP Professional system?



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A. IO.SYS

B. MSDOS.SYS

C. BOOT.INI

D. NTLDR

Answer: D

QUESTION NO: 153

In Windows 2000 Professional, which file contains the user profile?

A. USER.DAT

B. NTUSER.DAT

C. USER.INI

D. NTUSER.INI

Answer: B

QUESTION NO: 154

Which utility allows a technician to make an ERD in Windows 2000?

A. RDISK.EXE

B. Backup

C. FDISK.EXE

D. Computer Manager

Answer: B

QUESTION NO: 155

Which Windows XP Professional component allows the hard drive to emulate RAM?

A. file system

B. paging file

C. RAM drive

D. Registry

Answer: B



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QUESTION NO: 156

Which of the following operating systems does NOT take advantage of the NTFS?

A. Windows9x/Me


C. Windows 2000 ProfessionalD. Windows XP

Answer: A

QUESTION NO: 157

In Windows 2000, which utility is selected to manage network settings?

A. Network Configuration Wizard

B. Network Neighborhood

C. Network and DialUp Connections

D. Microsoft NetworkConfigurator

Answer: C

QUESTION NO: 158

In Windows 2000 Professional, what is the function of NTDETECT.COM?

A. identifies all the hardware installed on the PC

B. finds the MBR (master boot record) on the hard disk

C. checks the hard drive for NTFS

D. locates and loads operating system files

Answer: A

QUESTION NO: 159

Which of the following Event Logs can be seen in the Windows 2000 Professional Event Viewer?

(Select

TWO)

A. Application

B. Network

C. System



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D. Errors

E. DNS

Answer: A,C

QUESTION NO: 160

Which of the following Windows utilities can be used to identify and free up unnecessary files on a

hard disk?

A. Scandisk

B. Disk Management

C. Disk Cleanup

D. Defrag

Answer: C

QUESTION NO: 161

A technician is creating a record of users that have successfully logged on to a workstation. Which

of the

following active log files should be checked?

A. security

B. information

C. system

D. application

Answer: A

QUESTION NO: 162

Which of the following would be used to check which users have permissions to install drivers?

(Select TWO).

A. Security Center

B. Local Security Policy

C. System

D. Add HardwareE. User Accounts



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A technician receives an offer to perform after working hours for a previous customer of the

technicians

company. Which of the following should the technician do?

A. Perform the service and do not tell anyone at the company.

B. Review thecompanys policies prior to agreeing to the job.

C. Ask co-workers whether it would be alright to perform the work.

D. Take the computer to thetechnicians home to perform the work.

Answer: B

QUESTION NO: 167

A technician is working on a customers computer, accidentally deletes all of the customers

favorites and is unable to restore them. Which of the following actions would be BEST for the

technician to take?

A. Do not do anything because the customer may not notice.

B. Tell the customer that a virus removed the favorites and advise the customer to purchase an

anti-virus

program.

C. Attempt to recreate some of thecustomers favorites.

D. Speak with the customer about what has happened and inform the supervisor.

Answer: D

QUESTION NO: 168

A user wants to change a FAT32 partition to an NTFS partition on a computer running Windows

XP. Which of the following can be entered at the command line to perform this change?

A. convert [drive]: /fs:NTFS

B. convert [drive]: /v:

C. format [drive]: /fs:NTFS

D. format [drive] /f:

Answer: A

QUESTION NO: 169

Which of the following is used to prepare a hard drive to be written to?



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A. DIR

B. WinVer

C. MD

D. FORMAT

Answer: D

QUESTION NO: 170

A technician overhears a co-worker explaining the companys server settings and network

information to a

competitor. Which of the following actions should the technician take?

A. Go and hang up the co-workers phone.

B. Leave a note on the co-workers desk about what was overheard.

C. Inform the manager discreetly about the issue.

D. Send an email to thecompanys president.

Answer: C

QUESTION NO: 171

A technician is helping a customer troubleshoot a problem with a modem. The technician would

like to run a HyperTerminal test to determine whether the modem will now connect and the

customer only has one phone line. Which of the following would be the BEST action for the

technician to take?

A. Ask the customer to call back on a different line and continue running HyperTerminal test.

B. Explain to the customer that follow-up will not be needed.

C. Give the customer a case number and ask the customer to call back if problem continues.

D. Offer to call the customer back to confirm that the HyperTerminal test was successful.

Answer: D

QUESTION NO: 172

A customer reports that an application was supposed to be installed on the computer but wasnt.

After asking several questions, a technician realizes that the application was installed but a

shortcut was not installed on the desktop. When the customer expresses embarrassment at not

realizing this, the technician should:



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A. recommend that the customer take an introductory computer course.

B. maintain a positive attitude and tone of voice and close the call.

C. laugh and tell the customer that others have done the same thing.

D. hang up and go on to the next call.

Answer: B

QUESTION NO: 173

Which of the following utilities can be used to keep a Windows XP workstation running efficiently

and disk

drives free of errors? (Select TWO).

A. System Restore

B. Disk Partition

C. Scheduled Tasks

D. Check Disk

E. Disk Defragmenter

Answer: D,E

QUESTION NO: 174

In Windows XP, which of the following command line functions or utilities will display the scanning

of disk at boot time?

A. CHKNTFS

B. CMD

C. CHCP

D. CHKDSK

Answer: D

QUESTION NO: 175

A technician overhears a co-worker giving potentially damaging advice to a customer over the

telephone. The technician should:

A. interrupt the conversation and tell the customer that the customer is receiving incorrect advice.B. allow the customer to act on the information given so that the customer and co-worker will learn

from the experience.



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C. ask the co-worker to place the customer on hold and inform the co-worker of the correct

information.

D. interrupt the conversation and give the customer the correct advice.

Answer: C

QUESTION NO: 176

When assisting a user in another location, which of the following would be the BEST way to obtain

more

information about the error being displayed?

A. Use TELNET to connect to theusers computer and dump the contents of memory.

B. Use a Remote Desktop Connection to help the user.

C. Ask the user to take a picture of the screen with a camera.

D. Have the user type the error message in an e-mail

Answer: B

QUESTION NO: 177

In Windows XP, which of the following utilities enables a user to view, select and copy characters

from any installed font?

A. Accessibility Options

B. Sticky Keys

C. Language Bar

D. Character Map

Answer: D

QUESTION NO: 178

Which of the following files are permanently excluded when doing a disk defragment of the hard

drive? (Select TWO).

A. Safeboot.fs

B. Boot.ini

C. Bootsect.dosD. 000202.tmp

E. NTLDR



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Answer: A,C

QUESTION NO: 179

Which of the following can be used to disable a service that is locking up a computer running

Windows XP?

A. System File Checker

B. Device Manager

C. Control Panel

D. MSCONFIG

Answer: D

QUESTION NO: 180

In Windows XP, which of the following commands can be used to optimize disk performance?

A. FORMAT C:

B. DEFRAG C:

C. DISKPART C:

D. FDISK C:

Answer: B

QUESTION NO: 181

A monitor has been sent for repair because the monitor has wavy lines on the screen but a

technician tests the monitor and does not see these lines. Which of the following may be causing

the wavy lines on the monitor?

A. An oscillating fan is too close to the monitor.

B. Theusers desk is next to a window.

C. Theusers video card is defective.

D. The video driver needs to be upgraded.

Answer: A

QUESTION NO: 182



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All of the following are correct to use when explaining a technological concept to a customer

EXCEPT:

A. limiting the amount of information to what is necessary for the user to know.

B. using visual aids like graphs and charts.

C. using industry jargon or acronyms.

D. using analogies and examples.

Answer: C

QUESTION NO: 183

Which of the following sequences of steps can be used to increase the amount of virtual memory

(page

memory) available to Windows?

A. Start > Control Panel > System > Advanced tab > Startup and Recovery > Advanced tab >

Settings >

Advanced tab

B. Start > Control Panel > System > General tab > Under Performance > Settings > Advanced tab

C. Start > Control Panel > System > Advanced tab > Under Performance > Settings > Advanced

tab

D. Start > Control Panel > System > Performance tab > Under Performance > Settings >Advanced tab

Answer: C

QUESTION NO: 184

A customers computer needs a clean install of the operating system. The technician has told the

customer that the hard drive will be reformatted. Which of the following would be the BEST way toensure that the customer understands what reformatting entails?

A. Explain that reformatting means that the technician will need to kill the system.

B. Tell the customer that they may lose some files and will need to install an updated anti-virus

program.

C. Explain that the reformat process involves erasing all data from the hard drive and re-installing

the

operating system and other software.

D. Tell the customer that reformatting is technical terminology for reinstalling the operating system.

Answer: C



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QUESTION NO: 188

When a technician is answering the telephone, which of the following would be BEST to do?

A. Transfer the call to co-worker if unsure of what to say.B. Greet the customer and give the name.

C. Identify the company name, the technicians name and ask how you can assist the customer.

D. Ask what the customer is calling about.

Answer: C

QUESTION NO: 189

A technician is searching a knowledge base for the correct method of removing a virus. The

knowledge base states that the key:

HKEY_LOCAL_MACHINE\MICROSOFT\SOFTWARE\CURRENTVERSION\PAK needs to be

deleted. Which of the following should the technician use to delete the key?

A. MSCONFIG

B. DEBUG

C. EVENTVIEWER

D. REGEDIT

Answer: D

QUESTION NO: 190

Which of the following is the way to change permissions on a file?

A. Save the file.

B. Take ownership of the file.

C. Delete the file.

D. Move the file to a folder with different permissions.

Answer: D

QUESTION NO: 191

A user wants to upgrade from Windows 2000 Professional. Which of the following versions of

Windows can be used?



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A. NT

B. ME

C. XP Home

D. XP Professional

Answer: D

QUESTION NO: 192

Which file can be used for DNS name resolution if a DNS server is NOT available?

A. LOOKUP

B. NAMES

C. HOSTS

D. LMHOSTS

Answer: C

QUESTION NO: 193

The sequence a technician should use to check the IP address for a Windows 2000 PC is: right-

click My

Network Places, Properties, and then select:

A. Protocols, TCP/IP Properties.

B. TCP/IP Properties.

C. Network Protocol and select TCP/IP Properties.

D. Local Area Connection, Internet Protocol, Properties.

Answer: D

QUESTION NO: 194

Which network card does Windows 95 NOT support?

A. Token Ring

B. Ethernet

C. ARCnet

D. JetDirect

Answer: D



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QUESTION NO: 195

ICS (internet connection sharing) is enabled on the computer that uses a Dial Up connection.

Which three can

the ICS host computer provide for the rest of the network? (Select THREE)


B. network address translation

C. name resolution services

D. addressing

E. SNMP (simple network management protocol)

Answer: B,C,D

QUESTION NO: 196

A user is unable to reach a network server. Which TCP/IP utility can verify network connectivity?

A. IPCONFIG.EXE

B. WINIPCFG.EXE

C. PING

D. ARP

Answer: C

QUESTION NO: 197

A problem workstation on the network cannot access any websites with IE. No other workstations

on thenetwork are having this problem. A technician finds no communication problems and can ping

hosts on the Internet successfully. No other programs seem to have this problem.

What is the NEXT logical step the technician should take?

A. check the Proxy settings under Internet Options, Connections, LAN (local area network)

settings

B. remove and re-install TCP/IP on the workstation

C. use NETSTAT -A to identify which connections are in use, and which ports are being listened

on

D. use NBTSTAT -R to flush and reload the Name Cache



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Answer: A

QUESTION NO: 198

Which one of the following network settings is misconfigured, when a web page can be accessed

by its IP

address, but cannot be accessed by its common name or URL?

A. IP address

B. gateway address

C. DNS

D. WINS (windows internet name service)

Answer: C

QUESTION NO: 199

Which TCP/IP configuration MUST be set in Windows 2000 to access web pages using URL

addresses that are easy to remember?

A. DNS address

B. subnet mask

C. default gateway

D. local host address

Answer: A

QUESTION NO: 200

To reach a secured Internet site named Test.com, which of the following addresses MUST youtype on the URL line of your browser?

A. HTTP:

B. HTTPS:

C. TELNET HTTP:

D. FTP:

Answer: B

QUESTION NO: 201



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A user has asked a QUESTION NO: about a product that the technicians company does not

support. Which of the following would be an appropriate way for the technician to respond?

A. Tell the customer to call the products vendor for support.

B. Offer to give the customer the telephone number of the company that supports the product.

C. Tell the customer that your company does not support the product.

D. Help the customer using personal knowledge about the product.

Answer: B

QUESTION NO: 202

Which of the following permission levels in Windows 2003 will allow a user to save changes to a

document in a shared folder?

A. Special Permissions

B. Read & Execute

C. Full Control

D. Modify

Answer: D

QUESTION NO: 203

Which of the following would be an appropriate greeting when answering a telephone call from a

customer?

A. Tell me about the problem.

B. What is your problem?

C. How may I assist you?

D. What happened to the computer?

Answer: C

QUESTION NO: 204

Which of the following wireless encryption technologies would provide the MOST secure

connection to a

companys wireless access point?

A. USB



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B. WEP

C. MFD

D. WPA

Answer: D

QUESTION NO: 205

Which of the following is a limitation on sharing encrypted files in Windows XP Professional?

A. Files on NTFS partitions cannot be authorized to share encrypted files.

B. Accounts with power user level privileges cannot be authorized to share encrypted files.

C. Accounts with user level privileges cannot be authorized to share encrypted files.

D. Groups cannot be authorized for access to encrypted files.

Answer: D

QUESTION NO: 206

Which of the following locations contains the System Restore option in Windows XP?

A. Control Panel Administrative tools.

B. Control Panel Security Center.

C. System Properties, Start up and Recovery.

D. Help and support from the Start menu.

Answer: D

QUESTION NO: 207

A customer reports being unable to access email. A technician states that there are technical

problems and that email is temporarily unavailable. When the customer suggests that the

technician should send an email to staff advising them about the problem, the technician should:

A. put the customer on hold andtell other technicians about the customers comments.

B. politelytell the customer that this is impossible under the present circumstances.

C. explain to the customer in-depth how the companys email system works.

D. suggest that the customer take an introductory course in computer networking.

Answer: B



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QUESTION NO: 208

In Windows XP Professional, which of the following commands is used to modify the read-only

status of a file with out using the graphical user interface (GUI)?

A. ATTRIB

B. CHDIRC. ENCRYPT

D. XFILE

Answer: A

QUESTION NO: 209

A user reports receiving an error message stating, error log full. Which of the following should beused to clear the log?

A. Event Viewer

B. Device Manager

C. System Information

D. System Restore

Answer: A

QUESTION NO: 210

A driver has been installed in a computer running Windows XP Professional and the driver does

not function correctly. Which of the following can be used to remove the driver?

A. Windows Update

B. Environment Variables

C. Hardware Profiles

D. Roll Back Driver

Answer: D

QUESTION NO: 211

In a facility where computers are provided for public access, which of the following passwords

should be set in the BIOS to restrict access?

A. Supervisor



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B. Power User

C. SuperAdministrator

D. System

Answer: A

QUESTION NO: 212

To manually set a system backup point, which of the following program should be run?

A. Disk Defragmenter

B. System Restore

C. SCANDISK

D. REGEDIT

Answer: B

QUESTION NO: 213

Which of the following would allow viewing of a computers recent errors logged by Windows?

A. Device Manager

B. Event Viewer

C. System Information

D. Services

Answer: B

QUESTION NO: 214

Participating in a conversation and assuring the speaker that the speaker is being heard is

referred to as:

A. active listening.

B. verbal communication.

C. paraphrase.

D. pitch.

Answer: A



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QUESTION NO: 215

If a computer has had water spilled in it, which of the following would be the FIRST action to take?

A. Unplug and open the computer.

B. Dry off the case and open the computer.

C. Open the computer and replace the hard drive.D. Open the computer and dry off the power supply.

Answer: A

QUESTION NO: 216

A companys vice president calls on the telephone and states they are trying to access a client

presentation and have forgotten the computer password which was just changed one day ago.Which of the following action should a technician take?

A. Reset the password andprovide the new password to vice president over the telephone.

B. Tell the vice president to authenticate with a specific code for identity verification.

C. Deny the password release because it is against thecompanys security policy.

D. Reset the password to the system administrator password and tell the vice president the

password is the same as the administrator password for the computer.

Answer: C

QUESTION NO: 217

To open a command prompt in Windows XP, go to Start > Run and type in:

A. C:/

B. CMP.

C. CMD.

D. CONFIG.

Answer: C

QUESTION NO: 218

Network Address Translation (NAT) provides additional security for users behind a gateway router

by:

A. limiting users from accessing web sites on a blocked site list.



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B. blocking users on the public Internet from initiating connections to computers on a local

network.

C. blocking users on a local network from initiating connections to computers on the public

Internet.

D. preventing access to the Internet during non-working hours.

Answer: B

QUESTION NO: 219

To improve the security of a Windows based operating system, a user can run which of the

following utilities?

A. Windows Device Manager

B. Windows Disk Cleanup

C. Windows Configuration Utility

D. Windows Update

Answer: D

QUESTION NO: 220

Which of the following protocols is associated with wireless network security?

A. HTTP

B. DHCP

C. WEP

D. TFTP

Answer: C

QUESTION NO: 221

An uninvited or unsolicited browser window on a desktop is:

A. a pop-up.

B. a virus.

C. a local area network (LAN).

D. a protocol.

Answer: A



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QUESTION NO: 222

To turn on the firewall in Windows XP Service Pack 2, right click on My Network Places >

Properties > right click on the network connection to the firewall > Properties then:

A. Advanced tab.

B. Firewall tab.

C. Security tab.

D. Tools tab.

Answer: A

QUESTION NO: 223

A user reports a bluescreen with an error message stating, 'Unmountable Boot Volume.' Which of

the following should be run?

A. FixMBR

B. Fixboot

C. CHKDSK/r

D. SCANDISK/v

Answer: C

QUESTION NO: 224

Which of the following should a technician instruct a user to do to initiate Remote Assistance for a

user running Windows XP Professional?

A. Network Neighborhood > navigate to theusers computer > right click > select Offer Remote

Assistance

B. Go to Help and Support Center > Pick a Task > Use Tools > Offer Remote Assistance

C. Run Remote Desktop Connection > Select Connect to User Enter the IP address

D. Start > Programs > Administrative Tools > Remote Assistance

Answer: B

QUESTION NO: 225



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Which of the following is a Microsoft spyware tool?

A. Microsoft Spyware Removal Tool.

B. Malicious Software Removal Tool.

C. Microsoft User State Migration Tool (USMT).

D. Microsoft Baseline Security Analyzer (MBSA).

Answer: B

QUESTION NO: 229

After a reboot, a system completes POST and stops at a black screen with an error message that

reads, Nonsystem

disk or disk error. Which of the following would be the FIRST step to take?

A. Reseat the ribbon cable on the motherboard.

B. Check for a floppy disk in the drive.

C. Reseat the ribbon cable on the hard drive.

D. Repair the master boot record using the recovery console.

Answer: B

QUESTION NO: 230

Which of the following are multilingual features of Windows XP Professional?

A. Multilingual support for North America only.

B. Unicode programs only.

C. Updated multilingual troubleshooter.

D. Support for two languages.

Answer: C

QUESTION NO: 231

The Windows Update website is used to:

A. allow updates of all software on a computer at one website.

B. find and install critical updates for the Windows operating system.

C. find and recommend hardware updates for a computer.

D. locate a technician to update the computer remotely.



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Answer: B

QUESTION NO: 232

Which tool is used to create an ERD in Windows 2000?

A. Backup

B. RDISK.EXE

C. ERD Creator

D. Disk Administrator

Answer: A

QUESTION NO: 233

Which Windows NT 4.0 utility should you use immediately following the installation of a new hard

drive to make it usable?

A. FDISK

B. FORMAT

C. DISKEDT32

D. Disk Administrator

Answer: D

QUESTION NO: 234

A user is unable to install a device driver for newly added hardware on a Windows 2000

Professional

workstation. What are two possible reasons for this? (Select TWO)

A. Windows Update is disabled.

B. Installation of unsigned files is blocked.

C. The computer is in not in Safe Mode.

D. The user does not have Administrator privileges.

Answer: B,D

QUESTION NO: 235



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Where does a technician update a device driver?

A. in Add New Software of Control Panel

B. in Add New Hardware of Control Panel

C. in Update Device Driver of Control Panel

D. in the Device Manager

Answer: D

QUESTION NO: 236

Which files are loaded when loading Windows in Safe Mode?

A. All files are installed.

B. network files onlyC. only the minimal files needed for Windows to operate

D. command prompt files

Answer: C

QUESTION NO: 237

Which command performs an upgrade from Windows 98 to Windows 2000?

A. INSTALL.EXE

B. SETUP.EXE

C. WINNT.EXE

D. WINNT32.EXE

Answer: D

QUESTION NO: 238

While loading Windows 98, what is the order of the boot sequence?

A. CONFIG.SYS, COMMAND.COM, and AUTOEXEC.BAT

B. CONFIG.SYS, AUTOEXEC.BAT, and COMMAND.COM

C. COMMAND.COM, AUTOEXEC.BAT, and CONFIG.SYS

D. AUTOEXEC.BAT, CONFIG.SYS, and COMMAND.COM

Answer: A



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QUESTION NO: 239

Which GUI (graphical user interface) utility can be used to edit the BOOT.INI?

A. WINMSD

B. MSCONFIG

C. OSKD. BOOTCFG

Answer: B

QUESTION NO: 240

A user is updating drivers for a modem in Windows XP and receives a message that the driver

being installed has not been signed and may be damaging to the system. What does this mean?

A. The driver file has been infected with a virus and should not be loaded.

B. The driver file is not digitally signed, and its authenticity cannot be guaranteed.

C. The driver file is corrupted and the user should contact the manufacturer for a new one.

D. The driver is not designed for use with Windows XP. The user should download a compatible

driver from

the manufacturer.

Answer: B

QUESTION NO: 241

When conducting a network installation of Windows 2000, what from the installation disk MUST

the share

contain?

A. boot disk folder

B. setup folder

C. i386 folder

D. SETUP.EXE

Answer: C

QUESTION NO: 242

Which tab in the Properties window of the device in Device Manager is used to install a new

driver?



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A. General

B. Advanced

C. Driver

D. Resources

Answer: C

QUESTION NO: 243

Which of the following partitions typically describes the location where the Startup files and

operating system files are stored in Windows NT, Windows 2000, and Windows XP? (Select

TWO)

A. Startup

B. Boot

C. System

D. Root

E. NFS (network file system)

Answer: B,C

QUESTION NO: 244

Which of the following are valid drive partition conversion choices in Windows 2000? (Select

TWO)

A. FAT32 to NTFS

B. NTFS to FAT32

C. NTFS to HPFS (high performance file system)

D. FAT16 to NTFS

E. FAT16 to FAT32

Answer: A,D

QUESTION NO: 245

When are third-party drivers installed when loading Windows 2000 on a PC with a SCSI hard

drive?

A. when creating the disk partition

B. when the Welcome screen appears



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C. when installing optional components

D. when setting up network components

Answer: B

QUESTION NO: 246

Which tool can be used to remove unwanted shortcuts from a Microsoft Windows XP Desktop?

A. Disk Manager

B. Disk Clean Up

C. Disk Administrator

D. Disk Defragmenter

Answer: B

QUESTION NO: 247

An A+ Professional wants to install Windows 2000 on a computer that has Windows 98, with the

Windows

2000 CD-ROM in the D: drive and a blank floppy disk in the A: drive. What is the correct command

to enter at

the command prompt to create the Windows 2000 setup floppy disks?

A. D:\BOOTDISK\MAKEBOOT A:

B. A:\BOOTDISK\MAKEBOOT D:

C. D:\i386\MAKEBOOT A:

D. D:\BOOTDISK\MAKEBT32 A:

Answer: A

QUESTION NO: 248

After performing a fresh install of Windows XP, which tool is useful in providing product

enhancements (i.e. service packs, device drivers, security updates etc.) and automating the

installation of these enhancements?

A. WINSTALL.EXE

B. UPDATE.BATC. WUPDMGR.EXE

D. GPEDIT.MSC



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Answer: C

QUESTION NO: 249

Which utility can be used to store the files sequentially on the disk on a

Windows 2000 computer?

A. Disk Manager

B. Disk Cleanup

C. Disk Administrator

D. Disk Defragmenter

Answer: D

QUESTION NO: 250

What should a technician do if error messages are displayed after updating a device driver on a

Windows XP system?

A. right-click the device and select Properties, click the Drivers tab,then click Roll Back Driver

B. right-click the device and select Roll Back Driver

C. right-click the device thenselect Restore Previous Driver

D. right-click the device and select Properties, select Restore Driver from the Actions menu

Answer: A

QUESTION NO: 251

A user running Windows XP inadvertently installs the wrong device driver for a sound card. How

can thetechnician easily repair this problem?

A. re-install the operating system

B. reformat the hard drive

C. replace the sound card

D. use the Roll Back Driver feature in Device Manager

Answer: D

QUESTION NO: 252



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What are the minimum recommended system requirements for running Windows XP?

A. 300 MHz, 64 MB RAM, 500 MB free hard drive space, Standard VGA, CD-ROM drive

B. 150 MHz, 128 MB RAM, 2 GB free hard drive space, Standard VGA, CD-ROM drive

C. 300 MHz, 128 MB RAM, 1.5 GB free hard drive space, Super VGA, CD/DVD ROM drive

D. 550 MHz, 256 MB RAM, 3 GB free hard drive space, Super VGA, CD-RW drive

Answer: C

QUESTION NO: 253

What are the minimum system requirements for installing Windows 2000 Professional?

A. 166 MHz or higher Pentium compatible CPU, at least 32 MB of RAM, 2 GB with 650 MB free

spaceB. 133 MHz or higher Pentium compatible CPU, at least 64 MB of RAM, 2 GB with 650 MB free

space

C. 166 MHz or higher Pentium compatible CPU, at least 64 MB of RAM, 2 GB with 650 MB free

space

D. 133 MHz or higher Pentium compatible CPU, at least 32 MB of RAM, 2 GB with 650 MB free

space

Answer: B

QUESTION NO: 254

How is an ERD created in Windows 2000?

A. Start, Run, type in RDISK

B. Start, Run, type in ERD

C. Start, Programs, System Tools, Backups, Create ERDD. Start, Settings, Control Panel, Add Remove Programs, Windows Components, Create ERD

Answer: C

QUESTION NO: 255

A technician wants to have both Windows NT 4.0 and Windows 2000 installed. What is the lowest

SP (servicepack) that MUST be installed on NT for this to be able to happen?



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A. SP3 (Service Pack 3)

B. SP4 (Service Pack 4)

C. SP5 (Service Pack 5)

D. SP6 (Service Pack 6)

Answer: B

QUESTION NO: 256

Where can you set up different hardware and user profiles in Windows

2000?

A. Control Panel, System Tool

B. Control Panel, Multimedia Tool

C. Add / Remove Hardware Wizard

D. Control Panel, Folder Options Tool

Answer: A

QUESTION NO: 257

A user is running Windows 2000 and needs to update the device driver for the modem. There is

an updated driver available. What should the user do?

A. reboot the system and hold down the left Shift key as Windows starts

B. go to Computer Management, System Tools, Device Manager, right-click on the modem and

select Update Driver

C. go to Control Panel, select Modems,click on the Drivers tab and then click Update

D. right-click My Computer,select Properties, select Hardware tab, select Drivers, select Modem,

then click Update My Driver

Answer: B

QUESTION NO: 258

Which boot file is editable and MUST contain exactly 1024 bytes of data?

A. AUTOEXEC.BAT

B. CONFIG.SYSC. WIN.INI

D. MSDOS.SYS



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