Compliance – Shared Learning Louise Ward. Overview of Network Rail.
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Transcript of Compliance – Shared Learning Louise Ward. Overview of Network Rail.
Approach
Compliance BasedOn paper
Process basedHigh risk
Low investmentNo real change
EmbeddedIn the businessPeople based
High riskHigh investment
Delivers real change
Making it work
• Keep it simple
• Involve everybody
• Communicate!
• Visible felt leadership
• Feedback mechanisms
– Consider anonymous / whistleblowing options
– Follow up everything and feedback
– Apply a ‘fair culture’ model
• Manage expectations