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Compliance as a Corporate Value Transforming Culture through a new Code of 

Conduct and Policy Governance

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How do you capture the 

attention of a global workforce?

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Ebbinghaus teaches us that time is precious

Ebbinghaus, Hermann (1913). Memory: A Contribution to Experimental Psychology

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Blind Spots: Bias Taking Action: Psychological Safety

Noticing Red Flags: Capacity

3 Challenges to Gaining Mindshare

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01 Creating a common understanding 

of ethics through a shared culture

CODE OF CONDUCT

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How does your Code of Conduct tie to your company’s mission?

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Does your Code of Conduct reflect organizational values?

How can ethics and compliance help achieve the company’s mission?

A Values‐Based Tool

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The fine print … and some important considerations

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Who is your audience?

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Are you going to allow exemptions? When and how?

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What about local or regional requirements?

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Translations?  How do you decide?

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02 Living your ethical culture everyday

POLICIES & POLICY 

GOVERNANCE

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Who do you consider the “customer” of your corporate 

policies?

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What is the corporate policy “user experience” for 

employees?

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Business Conduct Third Parties ESG Regulators International Ethics

Enterprise Risks

CODE OF CONDUCTThe “Rosetta Stone” of understanding – and representing – your corporate risks

Corporate Principles & Values

Company Mission

Policy Governance 

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Policy Governance

► Be ruthless – and consistent – on what the company needs:

Policy“Why” Provides guiding principles for decisions and actions, including formalized requirements. They're mandatory because of company values or legal requirements. Employees may be disciplined or even fired.

Procedure “How” The specific steps to take that enable employees to follow a policy; a checklist of actions or step-by-step process, including approvals or reporting.

Guidance “General recommendations” Common scenarios or advice on how to proceed; how to act in a situation not directly addressed in a policy or procedure.

Business Process Collection of related, structured activities or tasks in which a specific sequence produces a decision, service or product (i.e., serves a particular business goal).

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What’s your wish for your company policies?  How can 

you achieve it?

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Discussion

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