Complexity, context and collaboration from manufacturing software to creating a service relationship...
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Transcript of Complexity, context and collaboration from manufacturing software to creating a service relationship...
Copyright © 2016 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201
EVERY CORPSE ON EVEREST WAS ONCE AN EXTREMELY MOTIVATED PERSON, HIGHLY ENGAGED WITH INSPIRED LEADERS
Copyright © 2016 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201
COMPLEXITY, CONTEXT & COLLABORATION
AGILE BOSNIA 2016
"THATCHERISM WREAKED THE MOST HEINOUS, SOCIAL, ECONOMIC AND SPIRITUAL DAMAGE UPON THIS COUNTRY”
GLENDA JACKSON MP 11TH APRIL 2013
Material in this presentation is either Copyright © 2016 Bangor University or Cognitive Edge Pte Ltd.. All Rights Reserved. Protected in part by copyright, patent and trademark and other law
THE CYNEFIN CENTRE: NAVIGATING COMPLEXITY IN SOCIAL SYSTEMS
CONSTRAINTS, COHERENCE & FRACTAL REPRESENTATION▸ Constraints can contain or couple
identities and 'objects'
▸ Context free & context specific
▸ They can be rigid, elastic, loose, permeable, mutating or 'dark'
▸ Coherence is a key concept in philosophy of science linked to my definition of sense-making ...
▸ ... how do we make sense of the world so that we can act in it
Copyright © 2016 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201
THE CYNEFIN CENTRE: NAVIGATING COMPLEXITY IN SOCIAL SYSTEMS
CYNEFIN A SENSE-MAKING FRAMEWORK
ComplicatedGoverning constraints sense-analyse-respond
Good Practice
ObviousRigid constraints
sense-categorise-respond Best Practice
ChaoticAbsence of constraints
act-sense-respond Novel Practice
ComplexEnabling constraints
probe-sense-respond Emergent Practice
Making sense of the world in order to act in it
We can map dispositions and propensities
Material in this presentation is either Copyright © 2016 Bangor University or Cognitive Edge Pte Ltd.. All Rights Reserved. Protected in part by copyright, patent and trademark and other law
TO THE ABSTRACT & SYMBOLIC …
MAKING SENSE OF THE WORLD IN ORDER TO ACT IN IT
Material in this presentation is either Copyright © 2016 Bangor University or Cognitive Edge Pte Ltd.. All Rights Reserved. Protected in part by copyright, patent and trademark and other law
THE CYNEFIN CENTRE: NAVIGATING COMPLEXITY IN SOCIAL SYSTEMS
HIGH ABSTRACTION, HUMAN METADATA DESCRIPTIVE NOT EVALUATIVE SOURCE DATA
Acting intuitively, instantly
The situation was analysed
logically
People thought deeply and made decisions based on principles
Copyright © 2016 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201
THE CYNEFIN CENTRE: NAVIGATING COMPLEXITY IN SOCIAL SYSTEMS
FITNESS LANDSCAPES FOR DISCOVERY & SEARCH
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Copyright © 2016 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201
THE CYNEFIN CENTRE: NAVIGATING COMPLEXITY IN SOCIAL SYSTEMS
FRACTAL INSIGHT & THE SEE-ATTEND-ACT PRINCIPLE
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24 radiologists were asked to perform a familiar lung nodule detection task.
A picture of a gorilla, 48 times larger than the average nodule, was inserted in the last case.
83% of radiologists did not see the gorilla.
Eye-tracking showed that the majority of the those who missed the gorilla looked directly at it
Drew, Vo & Wolfe Psychol Sci. Sep 2013; 24(9): 1848–1853
Material in this presentation is either Copyright © 2016 Bangor University or Cognitive Edge Pte Ltd.. All Rights Reserved. Protected in part by copyright, patent and trademark and other law
THE CYNEFIN CENTRE: NAVIGATING COMPLEXITY IN SOCIAL SYSTEMS
REAL TIME DECISION SUPPORT AND NEED IDENTIFICATION
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Copyright © 2016 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201
THE CYNEFIN CENTRE: NAVIGATING COMPLEXITY IN SOCIAL SYSTEMS
CYNEFIN A SENSE-MAKING FRAMEWORK
Most techniques are coherent in context
Emergent URC, mutation etc
ScrumTimeboxes, backlog, release protocols etc.
Waterfall modified
Anticipatory alerts to initiate crisis prevention
... but some are plain wrong ...
... and a few are pyramid selling schemes
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Copyright © 2016 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201