Complex User Interfaces Don't Need to Be...Complex
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1© User Centric, Inc., July 2012
PRESENTER: MODERATOR:#uxlunch
2© User Centric, Inc., July 2012
3© User Centric, Inc., July 2012
Why Are We Here?
Who We Are
The Webinars
Today’s Topic
What We Do
4© User Centric, Inc., July 2012
Why Are We Here?
Who We Are
The Webinars
Today’s Topic
What We Do
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5© User Centric, Inc., July 2012
Why Are We Here?
Who We Are
The Webinars
Today’s Topic
What We Do•
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6© User Centric, Inc., July 2012
We Believe Experiences Matter TM
9:45 PM 11:45 PM
7© User Centric, Inc., July 2012
Why Are We Here?
Who We Are
The Webinars
Today’s Topic
What We Do •
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8© User Centric, Inc., July 2012
Why Are We Here?
Credit: UX2.0 Usability Test Report
9© User Centric, Inc., July 2012
10© User Centric, Inc., July 2012
Complexity Defined
11© User Centric, Inc., July 2012
Complexity Defined
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Complexity Defined
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Complexity Defined
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Complexity Defined
15© User Centric, Inc., July 2012
Complexity Defined
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‘Complexity’ is typically not a goal for design
Credit: UX2.0 Usability Test Report
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Complexity is wrought with emotional baggage
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Complexity ≠ Complicated
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Complexity ≠ Complicated
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Complex User Interface, from a stakeholder’s POV
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Complex User Interface, from a developer’s POV
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Ray Toal, Developing Complex User Interface Applications in Java
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Complexity ≠ Complicated
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Where does complexity come from?
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Complexity originating from technology
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Complexity originating from the business
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Complexity originating from user tasks
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Determining whether complexity is real or fabricated
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What do users think about function vs. aesthetics?
Function Aesthetics
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Lesson Learned: Hearing vs. listening to user feedback
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Where does complexity come from?
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Tesler’s Law
Back-end development
Front-end
User Interface
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Heavily used applications and the expert user
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Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
37© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
38© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
39© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
40© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
41© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
42© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
43© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows(This is a BAD example of exception reporting!)
44© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
45© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
46© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Actions
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
47© User Centric, Inc., July 2012
48© User Centric, Inc., July 2012
Gregory Nunn
49© User Centric, Inc., July 2012
Albert Einstein