COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICESFOR TELECOMMUNICATIONS

OSS

BSSMANAGED SERVICES

M2M / IOT

M2M / IOT

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2 COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS

We live in a world of constant connectivity. A world where interactions

happen online in real-time and where massive streams of big data

are sent through mobile networks every second. Where traditional

communication becomes digital and devices intelligent, reshaping

people’s lives globally.

For telecom companies like yours this world creates new challenges.

Customers want their digital services to be available anytime and

anywhere, and they demand the highest quality. At the same time

you have to keep costs low, service delivery times short and operations

agile. To face the challenges of the digital era you need to be flexible

enough to adjust to the dynamically changing reality. And you need

the right business partner who can help you launch new services

quickly and cost-effectively, transform operations and increase

business efficiency. A partner like Comarch.

Comarch is a European-based provider of complete BSS/OSS solutions

for telecoms. Since 1993 we have expanded to four continents and

have been continuously developing our cooperation with both global

and local customers. By partnering in telecom projects globally and

by actively contributing to the work of the industry standardization

bodies we have gathered valuable knowledge and best practices that

we share with telecoms every day.

Together with our innovation potential, which has been proven by

analyst companies such as Gartner, and thanks to the execution power

of over 4000 highly skilled specialists we can successfully tackle even

the most complex transformation project, which may lay ahead of you.

We understand your business is unique. Our comprehensive BSS/

OSS portfolio combines out of the box functionalities with high

configurability. This enables you to shape Comarch’s solutions to tailor

them to your company’s requirements, strategy and budget.

This product strategy accompanied with a range of professional

services that we can support with our own Data Centres, enables you

to get the perfect solution for your business and achieve maximum

efficiency while optimizing costs.

Today we work with over 50 satisfied telecom customers worldwide

who have trusted us with key areas of their business, including

billing and customer care, service fulfilment & assurance, network

management & planning, optimizing the experience of VIP and

enterprise customers, as well as managing new areas of business,

such as M2M, cloud and digital service enablement. The success of our

customers translates to our success and enables Comarch to grow,

develop and foster innovation together with telecoms worldwide.

Choose Comarch to be your partner in the digital era. Let’s shape the world of communications together.

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COMARCH BSS/OSS

THE FLEXIBILITY YOU NEED IN THE DIGITAL ERA

3COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS

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4 COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS

We greatly appreciate the flexibility of Comarch’s solutions

that are tailored to fit our specific requirements. The

company’s understanding of telecom business, combined

with the commitment and domain knowledge of its

specialists, convinced us that by partnering with them

we can successfully face the challenges of the OSS

transformation project we have planned, which is why we

decided to select Comarch for long-term cooperation.

Juan Manuel Caro Bernat,

Director of Operations & OSS at Telefónica S.A.

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5COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS

CHAPTER I

BSS/OSS PORTFOLIO

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BSS/OSS PORTFOLIO 7

Comarch’s widely developed

activity, both in Poland and abroad,

is the strongest confirmation of the

high quality of our products that

cover all strategic areas of the TMF

Telecom Applications Map (TAM).

Comarch offers a comprehensive

set of BSS/OSS tools that address

the critical activities of fulfillment,

assurance, billing and operational

support and enable communication

service providers to create and

secure new revenue streams and

differentiate from their competitors.

STRATEGY,INFRASTRUCTURE &

PRODUCT

CAMPAIGN MANAGEMENT EXTERNAL MOBILE SALES APP

SELF CARE

CONVERGENT BILLINGSYSTEM

CONVERGENT BILLINGSYSTEM

NETWORK PLANNING &DESIGN

CORPORATE SELF CARE

OSS PROCESS MANAGEMENT

SERVICE ORDER MANAGEMENTSERVICE CATALOG

SERVICE INVENTORYMANAGEMENT

BSS MEDIATION

NETWORK INVENTORY MANAGEMENT

AUTO-DISCOVERY& RECONCILIATION

CONFIGURATION MANAGEMENT

FIELD SERVICE MANAGEMENT

OSS MEDIATION

SERVICE CONTROLLER MODULE

SLA MONITORING

SERVICEQUALITY

MANAGEMENT

SERVICEMONITORING

PERFORMANCEMANAGEMENT

FAULTMANAGEMENT

VOUCHER & TOP-UP MGMT

CONVERGENT BILLING SYSTEM

DATA ANALYTICS &MONETIZATION

CRM FOR TELECOMS

CUSTOMER LOYALTY MANAGEMENT CUSTOMER ORDER

MANAGEMENT

OPERATIONS SUPPORT &READINESS

FULFILLMENT ASSURANCE BILLING

MARKET / SALES MANAGEMENT

PRODUCT MANAGEMENT

CUSTOMER MANAGEMENT

SERVICE MANAGEMENT

RESOURCE MANAGEMENT

SUPPLIER/PARTNER

ENTERPRISE

APPLICATIONINTEGRATION

INFRASTRUCTURE

APPLICATION INTEGRATION FRAMEWORK

PRODUCT CATALOG

COMMONS LOGISTICS MANAGEMENTDATA ANALYTICS &

MONETIZATION

INTERPARTNER BILLING

CUSTOMER EXPERIENCEMANAGEMENT

SERVICE FULFILLMENT

SERVICE ACTIVATION

CRM FOR TELECOMS

COMMISSION & INCENTIVE

COMARCH BSS/OSS PRODUCT MAP

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BSS/OSS PORTFOLIO8

Comarch has a strong product road map and vision that

address key CSP initiatives, such as over-the-top (OTT),

M2M and industry verticals, to grow revenue and improve

operational efficiency and customer experience.

Magic Quadrant for Operations Support Systems,

Gartner, 2014

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BSS/OSS PORTFOLIO 9

BSS PROPOSED ARCHITECTURE

External MobileSales App

CRM for Telecoms

(Corporate)Self Care

CampaignManagement

Customer LoyaltyManagement

Customer Order Management

BSS Framework

Customer InformationManagementProduct InventoryReportingSecurity ManagementAdministrative ServicesHousekeeping

Service Catalog Service OrderManagement

Field ServiceManagement

Service Activation BSS MediationCovergent Billing(Service Controller

Module)

Appl

icat

ion

Inte

grat

ion

Fram

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k

M2M B2B / B2C Content, IoT Existing systems

Devices andAssets

NetworksNetwork

ManagementSystems

Clouds Partners EnterpriseSystems

ProductCatalog

ConvergentBilling

InterPartnerBilling

Voucher &Top-Up

Management

LogisticsManagement

Commission &Incentive

Data Analyticsand

Monetization

STRATEGY, INFRASTRUCTURE& PRODUCT

OPERATIONS SUPPORT &READINESS

FULFILLMENT ASSURANCE

ReportingService

SystemRepository &

Configuration

Notification& Escalation

Service

Reusable Components

AuthenticationService

WEBConsole

OSSConsole

Other Systems (BSS, Trouble Ticketing, etc.)

OSS Process Management

Ser

vice

Man

agem

ent

Res

ou

rce

Man

agem

ent

Service Catalog Service OrderManagement

SLA Monitoring

Service Fulfillment Customer ExperienceManagement

Service Activation

Service QualityManagement

ServiceMonitoring

Service InventoryManagement

OSS Mediation

Physicaldevices

NMS/EMS3rd partysystem

NetworkEnvironment

Network Planning& Design

Network InventoryManagement

Auto-Discovery& Reconciliation

Configuration Management

Field Service Management

PerformanceManagement

FaultManagement

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BSS/OSS PORTFOLIO10

OSS PROPOSED ARCHITECTURE

STRATEGY, INFRASTRUCTURE& PRODUCT

OPERATIONS SUPPORT &READINESS

FULFILLMENT ASSURANCE

ReportingService

SystemRepository &

Configuration

Notification& Escalation

Service

Reusable Components

AuthenticationService

WEBConsole

OSSConsole

Other Systems (BSS, Trouble Ticketing, etc.)

OSS Process ManagementS

ervi

ce M

anag

emen

tR

eso

urc

e M

anag

emen

t

Service Catalog Service OrderManagement

SLA Monitoring

Service Fulfillment Customer ExperienceManagement

Service Activation

Service QualityManagement

ServiceMonitoring

Service InventoryManagement

OSS Mediation

Physicaldevices

NMS/EMS3rd partysystem

NetworkEnvironment

Network Planning& Design

Network InventoryManagement

Auto-Discovery& Reconciliation

Configuration Management

Field Service Management

PerformanceManagement

FaultManagement

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BSS/OSS PORTFOLIO 11

Customer Management helps communication service providers sell

more services, get closer to their customers and significantly reduce

customer churn. Pre-integrated with Comarch OSS/BSS suite, this

flexible solution enables telecoms to benefit from a single, 360-degree

customer view and gain deep understanding of the customer base.

Online Self Care is a web self-service tool helping to provide end

customers with a convenient online self-management portal, where

they can access and edit their profile data and service subscription

information, without the help of a call center agent.

Sales Channel Management optimizes sales force efforts and helps

service providers increase sales. It enables optimizing your sales force

compensation plans and automate field sales with Comarch External

Sales Mobile App to shorten and simplify the sales process. Comarch

Logistics Management allows to verify, control and automate the

replenishment of stock levels for selling points.

SALES & CUSTOMER MANAGEMENT

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BSS/OSS PORTFOLIO12

CUSTOMER MANAGEMENT

. Leverage a 360-degree customer view to deliver superior service

across all contact channels, including call centers, retail, self-service

and more

. Structure your marketing campaigns and introduce process-cen-

tric collaboration between front and back offices, sales and marke-

ting, and business and technical departments to boost operational

excellence and increase employee productivity

. Follow the intuitive customer view application to effectively seize

all sales opportunities and make sure to reach the right customer

with the right offer at the right time

. Engage customers through social media channels – lotteries, spe-

cial offers, coupons and rules for rewarding your best customers will

maintain high customer satisfaction levels and increase retention,

sales and revenues

. Provide rapid and customized responses to incoming inquires and

reduce the cost of customer service, thanks to empowering your

clients with innovative and intuitive self-service tools

. Handle all data with ease by transmitting it in a standardized form,

based on the TM Forum SID concept and benefit from pre-built pro-

cesses to support any industry-specific operations

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BSS/OSS PORTFOLIO 13

ONLINE SELF CARE

SELF CARE

. Improve customer experience by offering a convenient, “always-on”

communication channel

. Lower the costs of customer service by empowering your customers

with self-management tools

. Enhance your marketing and sales with a direct marketing platform

and sales channel

. Provide your customers with an opportunity to manage their profi-

les, bills, payments and service subscriptions directly through a user-

-friendly online portal

. Extend the system’s functionalities with an e-shop to empower you

and your customers with access to e-commerce tools and offerings

CORPORATE SELF CARE

. Enable your customers to browse electronic invoices, edit their

data and order services through a convenient online portal

. Offer your business customers the opportunity to manage and

control telecom expenses, set rules and spending limits for employ-

ees and receive notifications when the limit is exceeded

. Establish virtual hierarchies and delegate responsibilities for mana-

ging costs and services to middle and lower management

. Empower your business customers with online ordering, data ma-

nagement and reporting

. Let your business customers easily report problems thanks to a tro-

uble ticketing functionality

Comarch Self Care – user interface

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BSS/OSS PORTFOLIO14

SALES CHANNEL MANAGEMENT

COMMISSION & INCENTIVE

. Constantly improve commission policies to point agents in the ri-

ght direction and customize commissions for top agents to motiva-

te employees and improve sales results

. Immediately post sales, point & payment result data for sales

agents and managers to review

. Let business users calculate commissions directly with a user-frien-

dly algorithm configuration program

. Automate commission allocation calculations with a reliable data

repository

. Flexibly define sales goals and assign agent positions in multidi-

mensional distribution channel structures to set sales goals for indi-

vidual agents or sales teams

LOGISTICS MANAGEMENT

. Comprehensively manage purchasing, storage and sales of physi-

cal and virtual products (telephones, modems, SIM cards, charge

codes, virtual coupons, gift cards, etc.)

. Reduce return management costs and enjoy efficient anti-fraud

protection

. Automate the warehouse and delivery processes

. Plan your purchases more efficiently based on analyses generated

by the system and react to irregularities on the fly, thanks to accura-

te reports available directly in your email inbox or on mobile devices.

COMARCH EXTERNAL SALES MOBILE APP (CESMA)

. Speed-up order processing by enabling sales to register new con-

tracts directly from their mobile device, in both online and offline

modes

. Automate your order processing to make it error-free

. Conveniently introduce new service orders and service changes

using mobile devices

. Easily check service availability, based on your network infrastruc-

ture in a specific location, to instantly inform customers, which servi-

ces they are able to order

. Integrate with CRM to browse full customer data at any time and to

automate order handling and service fulfilment

. Automatically send information about the necessary installation vi-

sits to Field Service Management systems

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BSS/OSS PORTFOLIO 15

BILLING & CHARGING

Convergent Billing System is a high capacity, flexible and scalable

service-agnostic management system which can be used by

service providers to monetize services ranging from traditional

telecommunications through MVNO and M2M to modern digital

services. It allows real-time charging for any service type and facilitates

developing new business models in cooperation with partners – a key

element in elevating business in the digital world

InterPartner Billing facilitates managing relations with domestic and

international business partners and supports various business models

which include revenue sharing, wholesale or roaming services. It allows

to easily exchange billing data and invoices and share revenue or cost

information with third parties.

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BSS/OSS PORTFOLIO16

After a thorough selection process we have chosen

Comarch as a BSS vendor for replacing our existing billing

system as the solution proposed by the company was the

best fit to our requirements. It has to not only support

contemporary but also future business models and market

trends, with a strong focus being on customer experience.

In addition to that we were impressed by their technical

expertise and dedicated approach. We highly value long

term relationships with our business partners and we see

Comarch as an agile organization that has a lot to offer for

telecoms, especially in today’s digital services era”

Eric Figueras, Vice President and CTIO

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BSS/OSS PORTFOLIO 17

CONVERGENT BILLING SYSTEM

. Evolve your business with a proven tool trusted by over 20 commu-

nication service providers worldwide

. Increase business efficiency by using one flexible and accurate tool

for billing, charging, rating, invoicing and money collection, regard-

less of the customer, market or service type

. Accelerate and simplify billing processes – the user-friendly interfa-

ce supports flexible definition and flow of mass processes

. Implement multi-sided business models including cooperation

with content providers, OTTs, application providers, MVNOs or indu-

stry verticals and launch new services on behalf of partners

. Easily charge for any service, based on multiple factors like time,

bytes and event content at any given time.

. Increase customer satisfaction with flexible invoice-level disco-

unts, and automatic correction of your invoices (thanks to a power-

ful rerating tool to)

. Control digital services in real-time and ensure better control over

service usage for specific groups of subscribers thanks to a Service

Controller Module

. Facilitate pre-paid service management – define and generate vo-

uchers and PIN codes using the flexible Comarch Voucher & Top-up

management module

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BSS/OSS PORTFOLIO18

Business Process Management & Workflow

Product Catalog,Product Inventory Convergent Billing System

ProductManagers

CustomerInformation

Management

Billing AccountManagement

ResourceManagement

PriceManagement

Reporting

ReceivablesManagement

CollectionManagement

Billing InquiryDispute &

Adjustment

CustomerSystem

Configuration

ITBack

O�ceBilling

Managers

PRODUCTMANAGEMENT GUI

SYSTEM MANAGEMENT GUI

CUSTOMER MANAGEMENT GUI

Existing Systemsof the Operator

ESB

/ Int

egra

tion

Bus

Prod

uct I

nsta

nces

Dat

a A

cces

s &

Man

agem

ent

Rep

osi

tory

Dat

a P

roce

ssin

g

Financial Data Pricing AlgorithmOutput

DefinitionServiceUsage

Customer Bill,Collections

Product / ServiceRating

Bill CalculationTransactional

DocumentProduction

Bill Format /Render

Online Charging

BSS Mediation

Reports Rating ElementApplied Customer

Billing Rate

Specification &Offering

Management

Sales Support

Product CatalogProduct O�ering

Product SpecificationDistribution ChannelProduct Promotion

Product O�ering Price

Product LifecycleManagement

ProductInformation

Publisher

ProcessScheduler

Central LogManager

Printing

DataWarehouse

G/L

Payments

MNP

Inventory

DMS Archive

Output FormatingRating & Pricing Processes Billing Processes

Fixed, Cable

Multi-ServiceNetwork

IP, IMS, NGN 2G, 3G, 4G

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BSS/OSS PORTFOLIO 19

INTERPARTNER BILLING

. Achieve multi-dimensional convergence thanks to using a single

tool for handling voice, data, messaging, content services and others

. Manage any business models (interconnect, roaming, revenue sha-

ring, wholesale) and any contract type (bilateral, hubbing, revenue

sharing, roaming, MVNO and content-based) with one platform

. Streamline billing management thanks to a built-in reconciliation

process, manageable from Comarch InterPartner interface, as well

as the powerful rerating functionality (for correction) and automatic

adjustment processing

. Take hold of the powerful Partner Management module with its

multiple core features: agreement management, workflow proces-

sing, regulated services support, dispute management, order han-

dling, SLA auditing and managed communication channels

. Process limitless data volumes, by using a flexible and fully scalable

system. Configure new services with ease using flexible customiza-

ble rating rules and aggregation levels.

PartnerManagement

Rating & Billing Prices & PrefixesManagement

RoutingOptimization

InterconnentBilling

RevenueSharing

Roaming

Partner Self Care

Settlement RaportsReconciliation

Telco Partner’sSubscriber

TelcoPartners

Voice andNon-VoiceServices

InterPartner Billing

Inte

rco

nn

ect

Usa

ge

Dat

e

Set

tlem

ent

Rep

ort

s

Operator’sSubscriber

Operator’sNetwork Partner’s

Administrator

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BSS/OSS PORTFOLIO20

BSS TAILORED TO YOUR NEEDS

B2B Solution focuses on critical problems related to B2B relationships

such as providing distinct selling strategies to companies of varied size

(small, mid-size and multi-national corporations – MNCs), delivering

and supporting large numbers of customized products and services,

managing service level agreements (SLAs) and handling complex

fulfillment processes. This solution supports multiple billing scenarios

like split billing or billing-on-behalf.

Smart BSS is a complete, pre-integrated solution allowing to

comprehensively manage processes such as Request-to-Answer,

Order-to-Payment, Usage-to-Payment, Request-to-Change,

Termination-to-Confirmation and Problem – / Complaint-to-Solution,

via Customer Management and Self-Care applications. It’s the perfect

choice for Tier-2 and Tier-3 telecoms, including Internet, cable TV

providers, satellite TV providers, and MVNOs thanks to fast deployment

and low costs. Tier-1 operators can also use it for managing business

activity (such as M2M) or services targeted at various industry verticals.

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BSS/OSS PORTFOLIO 21

B2B SOLUTION

. Implement flexible business customer organizational structure

and introduce cost centers with customer care tools designed for

multi-national corporations and big enterprises

. Let customers manage their services with Corporate SelfCare fo-

cused on business customer processes, to reduce customer service

workload and costs

. Define and monitor service-level agreements (SLAs) in the context

of actual products or business processes

. Proactively monitor and analyze the quality of your business servi-

ces and resolve service problems before they result in customer

complaints

. Link all sales channels to the same product catalog and order ma-

nagement tools

. Shorten time-to-market by employing the product and service ca-

talog which drives the fulfillment process and assures no complex

reconfiguration is needed for each new service introduction

. Provide product variant offers and customized products (standar-

dized variants for Small & Medium Business clients and customized

offers for Large Enterprises).

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BSS/OSS PORTFOLIO22

Comarch B2B Solution – solution architecture

CRM for Telecoms Corporate Self Care

Customer Order Management

BSS Mediation NG Service Fulfilment SLA Monitoring

Networks Partners Enterprise Systems

ProductCatalog

ConvergentBilling

Appl

icat

ion

Inte

grat

ion

Fram

ewor

k

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BSS/OSS PORTFOLIO 23

SMART BSS

. Enjoy a single platform that combines CRM, billing, charging, pro-

duct catalog and service activation

. Charge, invoice and bill using a real-time rating functionality, ma-

nage billing information and benefit from full support for AAA (Au-

thentication, Authorization, Accounting)

. Easily create various product types, offers and specifications using

a built-in product catalog and shorten time-to-market with simpli-

fied order management processes

. Quickly generate and manage scratch cards and PIN codes thanks

to the voucher and top-up management functionality

. Improve the experience of both your customers and customer care

teams through web-based user interfaces and a 360-degree custo-

mer view created with a compact CRM module

. Empower your customers with a convenient self-care portal and

communicate through a built-in messaging functionality visible in

the portal

. Speed-up and automate data loading with batch loading of service

usage data from external systems and

. Manage your settlements with business partners – charge and invo-

ice third-party services

. Simplify system maintenance and configuration with a user-frien-

dly administration console and run all kinds of required reports

with easy-to-use, built-in report and diagram templates

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BSS/OSS PORTFOLIO24

ADMINISTRATION CONSOLE

MarketingManagers

Product Managers

IT Administrators Back Office Call Center Customers IT Managers

Productmanagement

Configurationmanagement

Massprocessing Reports

CRM

SMART BSS

Customermanagement

Troubleticketing

Subscriptionsmanagement Ordering

SELF CARE

Accountmanagement

Invoicedownload

Online ordering Trouble ticketing

CDR processingProductcatalog Payments

PaymentsPayment Gateway

Bank SMTP servers ERP

Financial & Accouting

Rating& re-rating

Inventorymanagement Discounting

Reference Data

Meta Data

Transactions

Audit Data

XEE – integration layer

Credit Check

SOAP

External Systems & Network Elements

Network

Comarch Smart BSS – solution architecture

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BSS/OSS PORTFOLIO 25

BSS IN THE DIGITAL WORLD

Digital Services Platform allows CSPs to execute digital strategies

and expand their presence in IoT. It allows switching from

traditional, expensive and multi-layered systems (often so complex

they block innovation) to smooth integration of efficient cloud-

based services. The platform follows the collaboration life-cycle

from establishing partnerships, through managing capabilities, to

service integration and assurance processes.

MVNO/MVNE Solutions tailored to MVNO (Mobile Virtual Network

Operators) and MVNE (Mobile Virtual Service Enablers) business

models. They let MVNOs quickly launch a new brand and enjoy

increased ARPU, while for MVNOs it provides enough flexibility to

host multiple MVNOs on one platform and launch new ones for

cooperation in as little as 6 weeks.

Data Analytics & Monetization processes data gathered from

telecommunications networks in real-time, combines it with

information from external systems and aggregates it. This provides

the CSPs with valuable analytics and suggestions for specific

actions, and these actions can be also carried out automatically. 

M2M Platform enables mobile operators to provide Managed

Connectivity in multi-national, multi-level and multi-operator

environments. The system helps launch M2M offers for vertical

industries: automotive, consumer electronics, FMCG, energy and

utilities, finance and banking, healthcare, manufacturing, public

services, security, as well as transport and logistics.

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BSS/OSS PORTFOLIO26

DATA ANALYTICS & MONETIZATION

. Monetize your network and customer data – gather and process

data collected from beacons, mobile devices and other data sources

in real-time

. Learn more about your customers with a 360-degree customer

view and create personalized offers, thanks to the recommendation

module that suggests the right offering, based on the gathered data

. Improve customer service with innovative tools that help your em-

ployees create ready-made, automatically selected, relevant pro-

positions for end customers

. Be a part of the Smart City revolution – support cities in planning

street and transport networks or managing power supplies and

services by delivering data about the behavior of the inhabitants and

human flows

. Adjust your cable TV revenues to suit customers’ watching habits

– process data collected from set-top boxes and the infrastructure

of TV service providers via the Data Analytics system. Provide adver-

tising providers, OTTs, traditional and online TV stations and their

partners with processed and anonymous data to generate new re-

venues

Comarch Data Analytics & Monetization – solution architecture

MULTI-CHANNELNOTIFICATION

360° CUSTOMERVIEW

DASHBOARD& REPORTING

BUSINESS/OPERATIONS

SUPPORT

DATAMONETIZATION

Bu

siness V

alue

Ou

tpu

tsIn

sigh

ts Delivery

& V

isualizatio

nR

eal-Time

Big

Data P

rocessin

gD

ata So

urce

Feed

ActionTriggering

CustomerProfiles

Reporting &Visualization

DataAnonymization

Detailed Data StoreReal-TimeActionable Analytics

Actionable Insights

Streaming Ingestion

AggregatedData Store

Network Environment

NetworkEnvironment

Usage& Charges

Rated Events Social Media CRM Data

PublicProfile

PrivateProfile

Probes

RAN

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BSS/OSS PORTFOLIO 27

DIGITAL SERVICES PLATFORM

. Become an active player in new verticals, such as Smart City, auto-

motive, healthcare, electricity etc. – by offering your unique capabi-

lities to potential partners

. Find the right partners for your service (e.g. IoT suppliers or integra-

tors) – use precise criteria to browse potential business and techno-

logy partners

. Operate as fast as your OTT partners expect – easily manage digital

services, coordinate distributed work and transform new service ide-

as into real services delivered to customers

. Take full control of the flows between parties – control service and

money flows between parties with up-to-date, automatically gene-

rated service flow and dependency diagrams for multi-cloud and

multi-party digital services

. Simplify the service integration process – control all phases of servi-

ces launch down to individual elements and browse dependencies

between various service elements

. Introduce customer experience management to digital services –

use the available information to measure how service faults impact

multi-partner and multi-cloud services as well as your partners and

customers

Comarch Digital Services Platform – functionalities

Service Providers / OperatorsPartners

Customers

Provider of Integrated Services

Digital Services Platform

PartnersCollaboration

ServiceManagement

ServiceAssurance

DigitalMarketplace

ServiceOnboarding

ServiceInventory

Inte

gra

ted

Ser

vice

s

App Stores

Developers

Automotive Apps

Smart City Apps

Transportation Apps

Cloud Services

Payment Providers

…

Ser

vice

Cap

abili

ties

Existing Systemsand Capabilities

Network,Infrastructure

Value added:

BrandCustomers

Access to market

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BSS/OSS PORTFOLIO28

Comarch M2M Platform – solution architecture

Billing &Revenue Sharing

SIM Inventory

BPM Invoicing

Product CatalogMonitoring

Provisioning

B2B Gateway- web services

ExistingSystems

M2MDashboard

TroubleTickets

CRM - PartnerManagement

OrderManagement

StatisticsReports

Logistics

Fro

nt

end

Lay

er

Accounting

DWH

Bac

k en

d L

ayer

Self Care

SIM Management

AAA Online & OfflineProcessing

Operator- Account Manager

Operator- CSA

Operator- Marketing

M2M PartnerAdmin

Inte

rfac

e

IT Systemsof M2M Partner

M2M Devices

Network

Connectivity

M2M Platform

M2M PLATFORM

. Benefit from a “one-stop-shop” solution for M2M connectivity – execute

M2M strategies independently from platform owners and their technolo-

gies thanks to a separate dedicated M2M connectivity management tool

. Scale the solution to fit your needs – freely upgrade the modular

platform as your business evolves

. Increase efficiency of M2M-related business – activate a self-care

portal for customers and partners, monitor your M2M business and

troubleshoot any issues thanks to real-time notifications, browsing

of data usage, reports and diagnostics

. Keep M2M costs in check and ensure KPIs are met, thanks to Co-

march M2M Managed Services

. Improve your M2M services – perform bulk operations to efficiently

deliver services to your customers and improve time-to-market for

your services and those of your partners

. Become a real-time operator – charge in real-time to instantly gain

all costs and usage data for all your partners and customers, and be-

nefit from the built-in resource and SIM management functionality

to manage SIM cards in bulk mode

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BSS/OSS PORTFOLIO 29

MVNO/MVNE SOLUTIONS

MVNO SOLUTION

. Launch an MVNO business within months – pre-configured sets of

processes and scenarios, specially adjusted to the MVNO’s needs,

like non-telecom integrators

. Increase ARPU thanks to better service availability – enable rapid

realization of competitive marketing strategies in terms of pre-paid

and post-paid pricing

. Benefit from a range of sales / marketing tools – easily build and

maintain customer relations with dedicated CRM and SelfCare tools

. Create unique tariff plans for selected customer segments

. Benefit from implementing in a Managed Services model to shor-

ten time-to-market and optimize infrastructure costs

MVNE SOLUTION

. Host any number of MVNOs on a single MVNE platform

. Extend your business to additional MVNOs easily and without ri-

sking configuration errors, thanks to a user-friendly interface that

lets you service multiple MVNOs simultaneously

. Launch a new MVNO fully even as fast as within 6 weeks, thanks

to a pre-configured set of processes and scenarios, adjusted to the

MVNE business reality

. Individualize pricing and define competitive marketing strategies

for each MVNO, thanks to convergent billing with a personalized

product catalog

. Manage the database of all your hosted MVNOs with a dedicated

CRM module

. Integrate with MVNOs’ systems easily – the system offers two in-

dependent ways of integrating with your MVNOs’ systems (API and

web services using the B2B Gateway), providing immediate access

to information about new customers and contracts with partners

registered in the system, and the opportunity to service them im-

mediately.

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BSS/OSS PORTFOLIO30

RESOURCE PLANNING & INVENTORY

Next Generation Network Planning is a fully integrated, multi-vendor,

multi-technology mobile network management platform that enables

you to plan and upgrade your network, according to your customers’

needs

Network Inventory stores complete information about network

resources and presents you with current, historical and future state of

your network. The system facilitates network resource management

for multi-vendor, multi-domain fixed and mobile networks, supporting

RAN, copper, fiber, and cable-based access networks.

Service Inventory enables managing the network from the

service perspective. When integrated with Product Inventory and

with Network Inventory, the system provides an end-to-end view of the

network, services and products.

Configuration Management enables to automate network

configuration management and can be implemented as part of a

broader solution for network planning and upgrading (Comarch NG

Network Planning).

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BSS/OSS PORTFOLIO 31

NEXT GENERATION NETWORK PLANNING

. Comprehensively and efficiently manage  network planning,

expansion and optimization processes (the system supports GSM/

UMTS/ HSPA/LTE technologies in the mobile domain, as well as IP,

MPLS, SDH and PDH in the fixed domain)

. Optimize and simplify the network planning process thanks to a

comprehensive view of current network configuration, as well as

planned modifications; have your physical and logical elements, as

well as network performance data integrated in a single, common

inventory database

. Cut operational costs due to integration of industry standard tools into

one ecosystem featuring automated synchronization mechanisms

. Easily manage your network configuration thanks to a configura-

tion management module

. Avoid over-investing in your network – the system exchanges data

and alarms with SQM/CEM tools for quality-driven  triggering of

optimization processes

. Make your network ready for future technologies – model alternati-

ve scenarios for the simulation of SON mechanisms

Comarch Next Generation Service Planning – solution architecture

AutomationEngine

RANModule

AdditionalModules

Process Management

Northbound Interfaces

3rd

Part

y Sy

stem

s

Transport Network Module

Core Network Module

InventoryManagement

Next Generation Network Planning

Fixed AccessNetwork Module

Network Environment

GeographicalVisualization

Network ProvisioningAuto Discovery & Reconcilliation

Reporting

Automated Configuration Management

CoreNetwork

TransportNetworkFixed Access

Network RANNetwork

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NETWORK INVENTORY

. Reduce operational costs by efficiently managing network reso-

urces for your multi-vendor, multi-domain network (mobile, fixed,

RAN, copper, fibre, cable based etc.) and optimizing their utilization

. Improve control over your network resources – view complete in-

formation about your network resources together with their current,

historical and future (network planning) state

. Browse your network resources in a multi-layer information model,

and benefit from a consistent view of the network without an infor-

mation overflow

. Manage changes in the network efficiently – keep the stored infor-

mation up-to-date with the changes occurring in the network using

the auto-discovery and reconciliation module

. Calculate charges for inventory products and services (e.g. equip-

ment, locations, connections, capacity) with inventory-based  bil-

ling  – the module also enables to calculate charges for services

leased from another operator (vendor) and resold (with profit) to cu-

stomers, and to generate invoices

Resources

Services

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SERVICE INVENTORY

. Bridge the gap between the network and the services, thanks to

pre-integrating the system with Product Inventory and  Network

Inventory

. Correlate services with matching network resources thanks to a

top-down and bottom-up view of your network and services

. Improve customer experience by easily calculating the impact of

network-related problems on customer services and propagating

alarms, as well as facilitated service monitoring and service quality

management processes

. Gain better control over the costs of network development and ma-

intenance

. Improve the execution of service orders regarding updates and / or

termination thanks to the information about existing services

. Shorten time-to-market and lower costs of delivering new services

to the customer by pre-integrating with Service Catalog (service ful-

filment automation)

RFSTemplate

ServiceTemplate

Product

SLACFSRFS

Resources

Customer

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BSS/OSS PORTFOLIO34

CONFIGURATION MANAGEMENT

. Save costs of network operations thanks to automating the process of

managing the configuration of a multi-vendor, multi-domain network

. Configure both mobile and fixed networks in one system, enabling

efficient Fixed-Mobile Convergence and eliminating technological

silos in your IT architecture

. Easily configure vendor-specific network elements by pre-integra-

ting with Network Inventory

. Shorten the planning to configuration management process by au-

tomating the translation of high level network planning to vendor

specific reconfiguration

. Make sure you are ready for future network technologies by using

flexible network modelling mechanism and configuration templates

. Shorten the time needed to provide good customer experience for

network-based services by pre-integrating the system with NG Ne-

twork Planning, which enables implementing a closed-loop process:

plan, upgrade, verify, re-plan

The configure-plan-verify closed-loop cycle

Planning Tool+ Inventory

CM Reconciliation

Verify

Plan

Configure

OMC

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BSS/OSS PORTFOLIO 35

NETWORK & SERVICE ASSURANCE

Fault Management monitors all existing elements of the network,

displays and efficiently tracks alarms. It helps operators effectively

manage network problems and solve issues that are at the root of

network faults

Next Generation Service Assurance enables to monitor complex

services, automatically find problem root causes, and enrich events

with advanced information (such as business impact calculated with

the use of an external system’s information)

Customer Experience Management provides insight into customer

aspects of service management, playing the overarching role for

service monitoring, SQM and fulfilment metrics

Service Quality Management enables monitoring of service quality

by leveraging the translation of resource centric KPIs into customer

service centric KQI based on service inventory and service catalog data

and TMF: CFS-RFS-R model

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BSS/OSS PORTFOLIO36

FAULT MANAGEMENT

. Achieve a 90-percent reduction of the number of alarms that

require manual processing

. Cut costs by increasing alarm processing automation and centra-

lizing network monitoring for a geographically and organizationally

complex network

. Pro-actively manage customer experience by eliminating / redu-

cing the impact of network faults on customer services and detec-

ting / solving problems as early and fast as possible

. Efficiently monitor converged multi-technology, multi-vendor ne-

tworks

. Pre-integrate with Comarch Network Inventory for network topolo-

gy-based alarm correlation

. Browse alarms in logical, geographical and floor plan visualizations

3rd PartySystems

Customer Care

SLA Management

Trouble Ticketing(OSSPM)

ServiceImpactEvents Service Monitoring

Fault Management

ImpactEvents

Qualified Events

FireflyCorrelation Engine

Topology andHierarchy Data

InventoryManagement

CorrelationRules

FilteringRules

UnknownEvents

Regular events

Known-EventDataBase

Low Level Events

OSS Mediation

MediationDevice

MediationDevice

…

EMS

NMS

3rd partyEvent Sources

Events

Service A�ecting Events

PropagationRules

Comarch Fault Management – solution architecture

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BSS/OSS PORTFOLIO 37

NEXT GENERATION SERVICE ASSURANCE

. Automate service assurance processes with a modern customer-o-

riented OSS tool

. Shorten problem resolution times thanks to advanced alarm reduc-

tion, as well as correlation and automation of manual processes of

NOC and SOC teams

. Improve service quality and customer experience thanks to pro-

-active monitoring of service performance KPIs based on integrated

Service Quality Management

. Automatically find problem root causes, and enrich events with

advanced information (such as business impact calculated with the

use of an external system’s information)

. Assign priorities to tasks based on business criteria (SLA viola-

tions, impact on VIP customers etc.) thanks to an automated busi-

ness impact analysis

Comarch Next Generation Service Assurance – solution architecture

3rd PartySystems

Customer Care

SLA Monitoring

Trouble Ticketing

EMS

NMS

3rd partyEvent Sources

Events

Service Monitoring(service impact calculation)

Fault Management

Qualified Events

FireflyCorrelation Engine

UnknownEvents

Regular events

Known-EventDataBase

OSS Mediation Filtering Rules

Correlation Rules

NetworkProbing

OSS Mediation

Service Model &Propagation Rules

Next Generation Service Assurance

Common Operators GUI

NetworkPerformance

Systems

Service Quality Management

Events

Raw Statistics

Treshold Crossing Events

Proactive TCE

Network KPIs

KQIs

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BSS/OSS PORTFOLIO38

CUSTOMER EXPERIENCE MANAGEMENT

. Improve customer experience by managing your network based on

customer experience priority – the system automatically identifies

network problems which translate to actual customer experience

issues and shows their impact on customer services

. Avoid over-investing in those network problems that do not transla-

te to immediate customer experience issues

. Bridge the BSS/OSS gap by providing your CRM with an insight into

customer service quality

. Pro-actively manage customer experience and service quality – de-

tect customer service incidents, before a customer issues a compla-

int, and provide the customer with detailed information about the

service restoration processes, which have been already started

. Calculate the impact of network problems on customer service (a

trustable tool for customer experience management)

Comarch Customer Experience Management – solution architecture

Data consumers

ManagementCxOs

Marketing Customer-careService

OperationCenter

Internal customers(e.g. planning)

Business Partners(B2B)

Subscribers(B2C)

Regulators

Mediation

Files(text, binary) SQL SNMP CLI Webservice Other

protocols

Trendanalysis

Batchanalysis

Nearreal-timeanalysis

Real-timeanalysis

HardwarePlatform

CPU

Memory

Storage

Visualization

WebDashboards

Thickclient

Reporting

Raw dataexport

Data sources

Probing systems(Pasive, Active, DPI)

OSS data sources(Network/Service Inventory, Performance Management, SQM,

Service Fulfillment, SLA Management, Trouble Ticketing, Outages)

BSS data sources(CRM, Billing,

Customer Surveys)

SocialContext

Other datasources

Analytical Models

In-memory DB

Data persistency layer

Administrationpanel

SandboxOrchestration

SQL

Big Data Engine(Hadoop) Standard DB

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BSS/OSS PORTFOLIO 39

SERVICE QUALITY MANAGEMENT

. Become pro-active in managing service quality by preventing cu-

stomers from experiencing service problems, thanks to trend analy-

ses and prediction capabilities – pre-integration with NG Service

Assurance delivers QoS threshold alarm mechanism, which allows

alerts to be raised early enough to prevent customer incidents

. Get an insight into your customers’ perception of service quality

and prioritize network performance management based on the

forecasted influence on customer experience, thanks to leveraging

service models provided by pre-integrating the system with Service

Catalog and Service Inventory

. Easily monitor and manage the quality of digital services delive-

red through complex value chains, implemented on heterogeneous

multi-vendor, multi-domain networks and delivery platforms servi-

ced by partners

. Improve the correlation between your network and services – find

the underlying root cause / network KPI for each customer issue and

identify network bottlenecks

BB Retail

Generic Configuration

Specific Configuration

AuthorizationServer

BlackBerry RIMPlatform

BTS

Raw Counter

Raw Counters

Raw Counters

UTRAN

Transport

GERAN

BSC

BB Configuration

Customer infrastructure

BlackBerry

BB Enterprise

Customer FacingServices

Resource FacingServices

NetworkResources

S

SS

BTS

KQIs

KPI

KQIs

KQIs

KQIs

KQIs KQIs

KPI

Raw Counter

Raw Counter

Raw Counter

CDRs

xDRs

KQIs

KQIs

KQIs

KQIs

BTS BTS

Comarch Service Quality Management – solution architecture

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SERVICE DESIGN & FULFILLMENT

Next Generation Service Fulfillment supports the complete telecom

service fulfillment process: inventing the customer service, modeling

it and then orchestrating network operations. It helps CSPs automate

telecom service fulfillment and delivery and reduce time-to-market

thanks to employing the catalog-driven fulfillment concept. Thanks

to catalog-driven orchestration, NGSF enables quick introduction of

traditional and digital services delivered in sophisticated value chains.

Product Catalog is a single platform for managing product catalogs

and life cycles. The system allows businesses to digitally process

product offers and specifications and define product relationships for

stand-alone and bundle offers.

Order Management automates the end-to-end ordering process,

starting from customer order capture, through service, network

provisioning and activation to billing the customer

Field Service Management schedules, staffs, manages, and supports

field workforce. It automates tasks-resource matching based on

technician calendar availability, skills, location and configurable

scheduling criteria.

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BSS/OSS PORTFOLIO 41

NEXT GENERATION SERVICE FULFILLMENT

. Cut costs of operations, by automating the complete service fulfil-

ment and delivery process: inventing the customer service, model-

ling it and then orchestrating network operations

. Reduce time to market for new services by building new ones from

pre-defined components, which boosts the creativity of product /

service managers

. Bridge the gap between the service offerings and network capabi-

lities, thanks to centring the service fulfilment process around the

integrated product & service catalogues

. Become truly customer-centric – the solution inspires a shift of the

core competence from network operations to customer service in-

novation

. Shorten product lifecycles thanks to basing the service fulfilment

process on a central product & service catalog

. Easily incorporate partners’ services into your product portfolio

. Minimize maintenance costs thanks to easy step-by-step consolida-

tion of many vertical OSS systems to a horizontal platform

Service Fulfillment

Capture customerneeds

Identify what technicalservices are required

Allocate resources

CRM

Service Assurance

Calculate customer service impact

Identify impactedtechnical services

Identify faultyresources

CRMCustomer

Network

CustomerFacing

Services

ResourceFacing

Services

Resources

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PRODUCT CATALOG

. Design & manage all product offers and specifications through one

user-friendly platform built on easy-to-use web user interfaces that

will improve efficiency, save time and reduce costs.

. Use the central rules repository & evaluation and the unified inter-

face for order capture in all sales channels to improve offer quality

and consistency.

. Create new product specifications based on similar content through

the unique inheritance mechanism to streamline your product catalog.

. Control your products’ and offerings’ lifecycle – and manage desi-

gn, definition, publication, retirement of products, offers and other

related processes.

. Effortlessly update versions of product or offer specifications with

the configuration repository.

. Optimize your project management through the integrated project

function providing users with a holistic overview of changes perfor-

med to publishing processes, ongoing activities and environments

used for decision-making processes.

. Customize the interface and freely use perspectives, customize the

Comarch Product Catalog display to each user’s role and let the user

further personalize their widgets.

Billing System

Pricing Algorithms

Dealer CareSelf Care

Product Catalog

Sales Channels

OrderManagement

ProductInventory

Service Catalog Service Fulfillment Execution

Customer OrderOrchestration

Product InstancesProduct Offering

Manager

Sales NetworkManager

Product InformationPublisher Cart Manager

RecommendationEngine

QuotationEngine

ProductConfigurator

Product Lifecycle Management

Product InformationRepository

Product SpecificationManager

Customer OrderDistribution

CustomerOrder LifecycleManagement

Customer OrderTracking &

Management

CFS Specification

Order Capture

Pricing AlgorithmsSpecification Manager

CRM

Service Catalog and Fulfillment

Designer Publisher Sales Support

Order Capture

Order Capture

Comarch Product Catalog – solution architecture

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BSS/OSS PORTFOLIO 43

FIELD SERVICE MANAGEMENT

. Optimize costs of field service thanks to well-informed allocation of

resources, based on their current physical location and competen-

ces and save on fuel costs with optimized route planning

. Decrease dispatcher workload and reduce the use of phone and

paper by providing your field engineers with remote access to the

system via FSM Mobile

. Boost sales by offering the customer additional services during a

technical visit

. Improve customer satisfaction as a result of heightened service efficiency

. Increase revenues and shorten time to market by increasing the num-

ber of installations / day and ensuring service activation in real-time

Comarch FSM

Orders and Tasks

Fulfi

llmen

t P

artn

er S

yste

m 1

WB

Ord

er S

ervi

ce

(new

cu

sto

mer

ord

er e

ntr

y ap

p)

Co

nve

rgys

Infin

ys

(ord

ers

for

exis

tin

g c

ust

om

ers)

Pro

visi

on

ing

(Co

nex

on

)

Tru

ck R

oll

Clo

sure

(fo

r cl

osi

ng

wo

rk o

rder

s re

mo

tely

)

SV

T(s

ign

al q

ual

ity

chec

k)

Fulfi

llmen

t P

artn

er S

yste

m 2

Fulfi

llmen

t P

artn

er S

yste

m 3

...

Resources

Time Management

FSM Inventory

Order API

XML Agent

3rd Party FulfillmentPartners

Reporting

Automatic Dispatcher

WB CSRs

3rd PartyFulfillment

Partners

Field Techs

Dispatchers

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BSS/OSS PORTFOLIO44

ORDER MANAGEMENT

. Shorten time-to-market by employing a central product and servi-

ce catalog which drive the order management process and assure

that no complex reconfiguration is needed for each new product

introduced

. Automate your Order-to-Cash processes and effortlessly speed up

service delivery

. Benefit from seamless integration of business & technical process

elements based on the TMF SID model to reduce costs of integra-

tion and support both fully automated and manual sub-processes

within one end-to-end process.

. Boost your creativity with optimized BSS/OSS architecture and

transform your ideas into market services: focus on innovation inste-

ad of administration and be first on the market to launch breakthro-

ugh innovations.

CUSTOMERORDER

ORDERFULFILLMENT

DELIVERY INVOICE

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BSS/OSS PORTFOLIO 45

FUTURE-PROOF OPERATIONS

Customer-Centric OSS facilitates switching a network management

perspective from network resources to customer experience

NFV/SDN leads to network virtualization, reduces OPEX/CAPEX and

unleashes innovation in the service and application domain, resulting

in better network monetization

Self-Organizing Network lets you achieve automation of your network

management and align it with your business goals, by employing the

OSS service layer together with ‘plug & play’, ‘self-optimization’ and

‘self-healing’ SON paradigms

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BSS/OSS PORTFOLIO46

NFV/SDN

Software Defined Networking (SDN) coupled with Network Function

Virtualization (NFV) are new disruptive technologies that provide ways

for telecoms to innovate. SDN and NFV carry the promise of lower

OPEX and CAPEX, allowing you to unleash innovation in the service

and application domains, thus leading to better monetization of

network investments.

The idea behind SDN/NFV is that this new technology enables

telecoms to transform network nodes into micro-datacenters that can

host not only software implemented network function (Virtualized

Network Function) but also customer applications. This way, the

network can be transformed into a distributed platform that can

dynamically re-shape itself to better service customer applications and

allocate its resources according to customer application needs.

For customers this means better customer experience; for CSPs – new

business and increased customer loyalty.

VIRTUALIZED, REAL TIME OSS

To perform this transformation, you need to understand the network

and to see it in an end-to-end mode. This is a job for virtualized OSS

functions, which can be co-hosted with VNFs and applications at the

network nodes, thus becoming a real-time part of the network.

OPEN PLATFORM

To realize the idea of smart, virtualized, software-defined networks,

you need to implement open platforms that OSS functions can

be plugged into and that can be combined with smart algorithms

provided by many different vendors and contributors. Open-source

frameworks / platforms enable collaboration and fair competition

between plug-in providers.

THIS IDEA IS PRESENT IN:

. Comarch Network Inventory – for an end-to-end view of the network with a complete topology

. Comarch Service Inventory – to provide insight into the customer service view of the network, thus letting a controller make customer-centric

decisions

. Comarch NG Service Fulfillment – to translate customer orders for VPN/ M2M-specific vertical services into orders for virtual networks

. Comarch NG Service Assurance with SQM and CEM – to enable the SDN controller to pro-actively reshape the network and provide good quality

of service, and even implement a SON self-healing function

. Comarch NG Network Planning – to plan the physical infrastructure in accordance with the virtual network’s needs in a cost-effective way WH

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BSS/OSS PORTFOLIO 47

CUSTOMER-CENTRIC OSS

CONGESTION MANAGEMENT / NETWORK UPGRADES

The ultimate goal of costly network upgrades lies in providing a

better service for end customers. When solving network congestion

problems, beside pure technical parameters, customer perception

of network performance is a critical factor that should be measured

and taken into account. The process requires a high level of network

management automation, which is needed to implement a strategy of

agile network development basing on customer demand and to limit

the costs of infrastructure transformations.

SERVICE QUALITY MANAGEMENT / ASSURANCE

Service quality cannot be based solely on technical KPIs, but must

look at the network through the eyes of the customers. Therefore it is

essential that service providers can easily correlate various technical

parameters with their influence on customer experience. This way,

CSPs will be able to introduce pro-active network management

and limit the number of customer complaints. The essence of this

approach is in switching from network-centric fault management and

performance management systems towards customer-centric service

assurance and service quality management systems.

SERVICE FULFILLMENT

Customers expect their services to be introduced quickly, be

innovative and exciting. The OSS system should be a platform that

boosts service innovation, through leveraging product and service

catalog-driven fulfillment processes. The strategy of service innovation

also requires redefining a CSP’s positioning against OTT companies.

This requires modifying the OSS into a platform that enables telecom

operators to compete / collaborate with these significant market

players.

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BSS/OSS PORTFOLIO48

SELF-ORGANIZING NETWORK

. Assure that network management automation is aligned with your

business goals, by employing the OSS service layer

. Leverage the customer-focused OSS Suite for orchestrating Self-Or-

ganizing Network functions

. Gain control over ‘plug & play’ functions by leveraging high-level

OSS network planning tools and service inventory as criteria for low

level network integration algorithms

. Align self-healing and self-optimization SON functions with custo-

mer experience improvement goals thanks to the SQM and Service

Assurance tools

. Achieve true automation based on the comprehensive view of a

multi-vendor network and technology-agnostic service layer provi-

ded by Network Inventory & Service Inventory systems

. Define observable customer-centric criteria for Self-Organizing Ne-

twork functions

. Automate the tuning capability based on KPIs that measure custo-

mer-oriented efficiency

. Employ automation in a step-by-step manner – since you can trust

algorithms before letting them run, there is no need for a ‘big bang’

installation

. Use SOA for a multi-vendor, multi-technology network to employ

the best possible SON algorithms

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BSS/OSS PORTFOLIO 49

PROFESSIONAL SERVICES

Business Consulting – we work with your experts to optimize

and automate business processes in your company and increase

effectiveness in OSS and BSS areas, by eliminating redundancies and

rethinking IT architectures

BSS/OSS Transformations – end-to-end handling of even the most

complex, multi-country transformations ensures simplification

and standardization of processes and systems according to TMF

Frameworx

End-to-end Project Delivery – covers requirement analysis and

solution design, system implementation and integration, migrating

data, delivering comprehensive maintenance and support, as well as

thorough training for system administrators and users

Managed Services – help you improve business process efficiency and

decrease costs without compromising on process quality

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BSS/OSS PORTFOLIO50

BUSINESS CONSULTING

. Supporting telecommunication business transformations  by

optimizing processes and improving the efficiency of your overall

business and IT environment with specialty in: Network Planning &

Design, RAN Optimization, Umbrella Configuration Management,

Service Fulfillment Automation, Consolidation of Product Manage-

ment and BSS/CRM

. Breaking down operational barriers – increasing enterprise perfor-

mance and agility, process integrity, TCO optimization and simplify-

ing integration within IT and business domains

. Maximizing the business benefits of implementing Comarch so-

ftware

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BSS/OSS PORTFOLIO 51

BSS/OSS TRANSFORMATIONS

. Strategic advice in the field of consolidating OSS/BSS and multi-

-country operations, optimizing resource management and busi-

ness processes related to new technology rollouts and current mar-

ket needs

. Transforming your corporate/business customer market by offe-

ring Unified Communications and meeting the needs of flexible

contracting and self-service across multi-country organizations; this

also includes ensuring a unified experience across multi-technology,

multi-service offerings

. Turning BSS into a new business enabler (Cloud, M2M, etc.) to sup-

port new business models while securing the independence of te-

lecom operators in the value chain and letting them monetize their

assets, such as connectivity, security, unified services and payments 

. Rethinking the IT architecture and redesigning product and servi-

ce modelling across the OSS/BSS domains, based on TMF Frame-

worx (SID, eTOM, TAM), proven methodologies of product modelling

and recommendations of other leading industry organizations, such

as NGMN and ETIS

. Redesigning service fulfilment and operations based on the con-

cept of a centralized product and service catalog to deliver custo-

mer service in a real-time mode, and speed up time-to-market for

new services by implementing a “One Company – One Service” idea

(ability to copy product/ service models across the whole company,

including multiple countries)

. OSS/BSS Managed Services – transformations that aim to optimize

TCO, enable new services and more

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BSS/OSS PORTFOLIO52

MANAGED SERVICES

. End-to-end System Delivery and Maintenance – high standards of

project responsibility: business KPIs/KQIs included in the contract, a

single point of contact/responsibility

. BSS/OSS Transformations – including legacy IT environment trans-

formations to increase business and operational agility

. Infrastructure  Outsourcing  and Hosting – Comarch’s Data Centre

locations allows offering full IaaS (infrastructure-as-a-service) solu-

tion models

. Seamless Migration from black box outsourcing towards fully ma-

naged processes – process logic and third party systems and solu-

tions to support the efficient execution of defined procedures

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BSS/OSS PORTFOLIO 53

END-TO-END PROJECT DELIVERY

. Initial analysis and consulting: defining business requirements and

project goals, analyzing systems and processes already in place, de-

fining a system replacement / modification plan, designing the final

picture of architecture and interfacing

. Proposing organizational changes: specifying the organizational

structure and enforcing it efficiently within the project, including

third parties, preparing risk management procedures, designing

and proofing test procedures and switch-over procedures

. Solution design, implementation and integration: identification

and verification of business needs, translating business needs into

IT requirements, solution design, proof of concept, solution configu-

ration, integration, first instance tests, user acceptance test, solution

rollout, knowledge transfer

. Maintenance: incident & problem resolution, setup and configura-

tion of upgrades and updates, proactive monitoring of system pa-

rameters

. Operational support: helpdesk service, consultancy Services

. Technical support: software updates and upgrades, change request

design, development and delivery, benchmarking

. Professional training and best practice exchange: operational cour-

ses delivered to system users, advanced configuration courses for ad-

ministrators and local supervisors, courses and materials (including

multimedia) for trainers

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BSS/OSS PORTFOLIO54

With their modern and innovative OSS portfolio, Comarch

has repeatedly demonstrated strong and reliable business

partnering with Vodafone. Comarch has provided high

quality COTS products, coupled with their impeccable

services to implement solutions on time and within budget,

adapting swiftly to new business requirements arising

during and post implementation. Considering dimensions

such as: time-to-market; quality to market; customer

obsession; agility; value; innovation, Comarch is a partner

who invariably ticks all of the boxes.

Shane Gaffney, Director of OSS, Central Europe,

Vodafone

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BSS/OSS PORTFOLIO 55

SUCCESSCHAPTER II

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57SUCCESS

COMARCH TELECOM CUSTOMERS

GLOBAL TELECOM GROUPS

CUSTOMER IMPLEMENTATION SCOPE

BASE Company (Belgium)www.basecompany.beOperator type: Mobile

Managed Services (OSS)

E-Plus Gruppe (Germany)www.eplus-gruppe.deOperator type: Mobile

Next Generation Network Planning, Managed Services

T-Mobile (formerly GTS, Poland)www.biznes.t-mobile.pl/pl/plOperator type: Mobile

Convergent Billing for Business Customers

KPN (the Netherlands)www.kpn.comBusiness type: Mobile

Convergent Billling, Customer Management, Corporate Self

Care, Billing Mediation, Reporting Tool, Enterprise Service

Bus

Mobile Telesystems OJSC – MTS (Russia)www.mts.ruBusiness type: Mobile

Next Generation Service Assurance, Service Inventory,

SLA Monitoring

NetWorkS! (Poland)www.networks.plOperator type: Network Operator

Fault Management

Orange (Poland)www.orange.plOperator type: Fixed, ISP

Convergent Billing, Customer Care, Business Process

Management

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SS P

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Rogers Communications (Canada)www.rogers.comOperator type: Mobile / Multi-Play

Loyalty Management

Telefónica Deutschland (Germany)www.o2.deBusiness type: Mobile and Fixed

Configuration Management, Fault Management,

Performance Management, OSS Mediation,

OSS Framework

Telefónica (Global)www.telefonica.comOperator type: Mobile

Next Generation Network Planning,

Next Generation Service Fulfillment

T-Mobile (Austria)www.t-mobile.atBusiness type: Mobile

Network Inventory, Service Inventory

T-Mobile (Poland)www.t-mobile.plBusiness type: Mobile

Self Care, Fault Management, Cloud Marketplace

Telekom Austria Group (Austria)www.m2m.telekomaustria.comBusiness type: Mobile and M2M service provider

M2M Platform

Telekom Deutschland, (Germany)www.t-mobile.deBusiness type: Mobile

Network Inventory, Service Inventory

Vodafone (Germany)www.vodafone.deBusiness type: Mobile and Fixed

Next Generation Service Assurance

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59SUCCESS

FIXED AND MOBILE

CUSTOMER IMPLEMENTATION SCOPE

Belize Telemedia Limited (Belize)www.btl.netBusiness type: Mobile, Fixed and ISP

Convergent Billing, Customer Management, Business Process Management, Billing Mediation, Service Activation

DTMS – Mainz (Germany)www.dtms.deBusiness type: Mobile, Fixed and ISP

Convergent Billing, InterPartner Billing, Customer Management, Business Process Management, Offline Billing, Credit Control, Billing Mediation

Kyivstar (Ukraine)www.kyivstar.uaBusiness type: Mobile, Fixed, ISP

Convergent Billing, Billing Mediation, Service Activation

MDC – Velcom GSM (Belarus)www.velcom.byBusiness type: Mobile

InterPartner Billing, Billing Mediation, Service Activation

Netia (Poland)www.netia.plBusiness type: Fixed and ISP

InterPartner Billing, Convergent Billing, Customer Management, Business Process Management, Data Processing Server, Smart BSS, Service Delivery Platform, Fraud Detection, Billing Mediation

NextGenTel (Norway)www.nextgentel.noBusiness type: Fixed and ISP

Product Catalog, CRM, SelfCare, Next Generation Service Fulfillment, Convergent Billing, Billing Mediation

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60 SUCCESS

Plus Communications (Albania)www.plus.alBusiness type: Mobile

Convergent Billing, Customer Management, Billing Mediation

Polkomtel SA (Poland)www.polkomtel.com.plBusiness type: Mobile

InterPartner Billing

SIA Bite (Latvia)www.bite.lvBusiness type: Mobile

Convergent Billing, InterPartner Billing, Customer Management, Business Process Management, Billing Mediation, Self Care, Service Activation

Síminn (Iceland)www.siminn.isBusiness type: Fixed and ISP

Convergent Billing

UAB Bite (Lithuania)www.bite.ltBusiness type: Mobile and ISP

Convergent Billing, InterPartner Billing, Customer Management, Business Process Management, Billing Mediation, Self Care, Service Activation

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61SUCCESS

MVNE/MVNO

CABLE/SATELLITE TV

CUSTOMER IMPLEMENTATION SCOPE

Auchan Telecom (France)www.auchantelecom.fr

Business type: MVNO

Convergent Billing, Customer Management, Business Process

Management, Smart BSS, Dealer Care, Self Care

Turkcell Europe (Germany)www.turkcell.com.tr

Business type: MVNE

Convergent Billing, Customer Management, Self Care, Billing

Mediation, Application Integration Framework, Service Activation

CUSTOMER IMPLEMENTATION SCOPE

Cable Onda (Panama)www.cableonda.com

Operator type: Multiplay

Convergent Billing, InterPartner Billing, Customer Management,

Business Process Management, Data Processing Server, Fraud

Detection

CableCom (Mexico)www.cablecom.com.mx

Operator type: Multiplay

Convergent Billing, InterPartner Billing, Billing Mediation, Fraud

Detection

Grupo TVCable (Ecuador)www.grupotvcable.com

Operator type: Multiplay

Convergent Billing, Customer Management, Business Process

Management, InterPartner Billing, Self Care, Billing Mediation, Fraud

Detection, Network Inventory, Service Activation

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SS P

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CUSTOMER IMPLEMENTATION SCOPE

OnePhone (Germany)www.onephone.de

Business type: Convergent

Communications

Convergent Billing, Interconnect Billing, Billing Mediation,

Service Activation, CRM for Telecoms, Corporate Self Care,

Network Inventory

CONVERGENT COMMUNICATIONS

Multimedia (Poland)www.multimedia.pl

Operator type: Multiplay

Convergent Billing, Customer Management,

Business Process Management, Cash Desk

ORS/simpli services (Austria)www.simplitv.at

Operator type: Digital Terrestrial TV

Convergent Billing, CRM, Self Care, Web Shop,

Product Catalog, APIs, Service Activation, Trouble Ticketing

Vectra (Poland)www.vectra.pl

Operator type: Multiplay

Convergent Billing, Customer Management, Product Catalog,

Billing Mediation

ViaSat (USA)www.viasat.com

Operator type: Satellite ISP

Field Service Management

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63SUCCESS

VOIP

CUSTOMER IMPLEMENTATION SCOPE

ISP

CUSTOMER IMPLEMENTATION SCOPE

NASK (Poland)www.nask.pl

Business type: ISP

Convergent Billing, Self Care

fring (Israel)www.fring.com

Operator type: Mobile, VoIP

Smart BSS

OXYCOM S.A. (Polska)www.oxycom.pl

Operator type: System aggregator, VoIP

Convergent Billing, Billing Mediation,

ESB (Enterprise Service Bus)

Service Activation

telegrosik TELEGROSIK – Galena (Poland)www.telegrosik.pl

Business type: VoIP

Smart BSS

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64 SUCCESS

Being aware of very positive references earned by Comarch

in their previous implementations for communication

service providers worldwide, we have chosen them to

partner with us in this major transformation of our BSS

and service fulfillment environment. Among the factors

that influenced this decision were the completeness of

Comarch’s solutions, offering rich functionalities combined

within one modern platform, as well as the company’s vast

experience in doing big IT transformations, including those

that relate to the very demanding business customers.

Jørn Hodne, COO at NextGenTel

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CHAPTER II I

WHY COMARCH

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WHY COMARCH 67

prof. Janusz Filipiak

Founder and CEO of Comarch SAStrategy, HR, Marketing

Konrad Tarański

CFO,Finance, Administration,

Interior IT Systems

Zbigniew Rymarczyk

Vice-President of

Management Board,

Director of

ERPDIVISIONS

Paweł Prokop

Vice-President of

Management Board,

Diector of

PUBLIC SECTORDIVISION

Marcin Warwas

Vice-President of

Management Board,

Director of

SERVICESDIVISION

Marcin Dąbrowski

Vice-President of

Management Board,

Director of

TELECOMMUNICATIONSDIVISION

Andrzej Przewięźlikowski

Vice-President of

Management Board,

Director of

FINANCIAL SERVICESDIVISION

Piotr Piątosa

Director of

COMARCH HEALTHCAREDIVISION

Mariusz Lasek

Director of

COMARCHTECHNOLOGIES

DIVISION

DIVISIONS

COMARCH IN NUMBERS

1993 GLOBALPRESENCE5000

OF SUCCESFULLYCOMPLETEDPROJECTS ON

PUBLICLY TRADED

THOUSANDSRECOGNIZEDby IT analystsAnalysys Mason,Gartner, IDCand more

on WARSAW STOCKEXCHANGE since

EMPLOYEES

Continents Countries5 40461999

SUBSIDIARIESAND ASSOCIATES

HEADQUARTERSREVENUESKRAKÓW,POLAND

+247.9 MEUR (2014)

USA LatAm

Europe AsiaMiddleEast

foundingyear

1991ComarchIdea

COMARCH IN NUMBERS

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WHY COMARCH68

prof. Janusz Filipiak

Founder and CEO of Comarch SAStrategy, HR, Marketing

Konrad Tarański

CFO,Finance, Administration,

Interior IT Systems

Zbigniew Rymarczyk

Vice-President of

Management Board,

Director of

ERPDIVISIONS

Paweł Prokop

Vice-President of

Management Board,

Diector of

PUBLIC SECTORDIVISION

Marcin Warwas

Vice-President of

Management Board,

Director of

SERVICESDIVISION

Marcin Dąbrowski

Vice-President of

Management Board,

Director of

TELECOMMUNICATIONSDIVISION

Andrzej Przewięźlikowski

Vice-President of

Management Board,

Director of

FINANCIAL SERVICESDIVISION

Piotr Piątosa

Director of

COMARCH HEALTHCAREDIVISION

Mariusz Lasek

Director of

COMARCHTECHNOLOGIES

DIVISION

DIVISIONS

ORGANIZATIONAL STRUCTURE

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CUSTOMERS & OFFICES WORLDWIDE

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SUBSIDIARIESAND ASSOCIATES

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CITIES

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LOCATIONS

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COUNTRIES

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CONTINENTS

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North AmericaCanadaSaint John, Montreal,Toronto

USANew York, Rosemont,Chicago, Columbus

EuropePolandBialystok, Bielsko-Biała, Gdansk, Gliwice,Katowice, Kielce, Krakow HQ, Lublin, Lodz, Poznan, Rzeszow, Tarnow, Warszawa, Wrocław

FinlandEspoo

UkraineKiev, Lviv

RussiaMoscow

TurkeyIstanbul

AlbaniaTirana

AustriaInnsbruck, Vienna

GermanyBerlin, Bremen, Dresden, Düsseldorf,Frankfurt, Hamburg, Hannover, Munich,Münster

ItalyMilan

SwitzerlandArbon, Lucerne

LuxembourgStrassen

BelgiumBrussels

UKLondon

FranceGrenoble, Montbonnot Saint Martin, Lille,Lezennes

SpainMadrid

South AmericaPanamaPanamá City

BrazilSao Paulo

ChileSantiago

AsiaUnited Arab EmiratesDubai

MalaysiaKuala Lumpur

SingaporeSingapore

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data center data center only

Worldwide Subsidiaaries,Customers, Projects

Customers and Projects

COMARCH - WORLDWIDE CUSTOMERS,PROJECTS, COMPANY, DATA CENTER

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CUSTOMERS IN ALL MAJOR INDUSTRIES

SERVING GLOBAL BRANDS IN ALL MAJOR INDUSTRIES

TELECOMMUNICATION FINANCIAL SERVICES FMCG RETAIL TRAVEL OIL & GAS

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VALUE PROPOSITION

CUSTOMER-CENTRIC APPROACH

Customer centricity – enjoy a tailored approach throughout the project and shape the solution

together with our architects

Standards-based products with common architectural constructs, easy integration with legacy systems – build future-proof IT architectures for your company

FLEXIBLE, CONFIGURABLE SOLUTIONS

Complete BSS/OSS portfolio with feature-rich, out-of-the-box functionalities, templates and models – manage all crucial processes in your company from network resources to the customer

Flexibility of IT solutions – easily customize and configure your system according to your

company’s needs

COST-EFFICIENT BSS/OSS TRANSFORMATIONS

Managed B/OSS Service and SaaS/PaaS options (own Data Center)

Agile organization – easily access the relevant experts from each domain and benefit from short

decision-making paths

Unified experience for managing new multi-tenant online services – benefit from the opportunities of the digital era

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Comarch’s products have been recognized and positively evaluated in the following reports by analyst companies:

ANALYST COVERAGE

ANALYST REPORT

Gartnerwww.gartner.com

. The Gartner CRM Vendor Guide, 2015

. Global BSS, OSS, Enhanced and Enterprise Initiatives, 2014

. Update Hype Cycle for Communications Service Provider Operations, 2014

. Hype Cycle for Communications Service Provider Digital Services Enablement, 2014

. Global CSP Billing Part 6b: Interconnect & Settlement and Partner Management Market Share Analysis, Forecast, and Global Supplier Assessment, 2014

. Assuring Services in the Virtual Network, 2014

. Global CSP Billing Part 5b: Policy Management (Rules Function) Market Share Analysis, Forecast, and Global Sup-plier Assessment, 2014

. Global CSP Billing Part 4b: Rating & Charging and Other Core Billing Market Share Analysis, Forecast, and Global Supplier Assessment, 2014

. European M2M Outlook, 2014

. Competitive Landscape: Cross-Channel, Centralized, Catalog-Driven CRM, Order Management

. and Service Fulfillment for CSPs, Worldwide, 2014

. Magic Quadrant for Operations Support Systems, 2013

. Magic Quadrant for Integrated Revenue and Customer Management (IRCM), 2013

. Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 2010-2011, 2012

. A Roundup of Future-Focused Research Into CSPs’ Customer Experience, 2012

. Hype Cycle for Communications Service Provider Operations, 2012

. Competitive Landscape report: M2M Platform and Software Providers for CSPs, 2012

. Market Trends: OSS and BSS Are Bridging the Customer Experience Gap, 2012

. Magic Quadrant for Operations Support Systems, 2012

. Magic Quadrant for Integrated Revenue and Customer Management (IRCM), 2012 WH

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Analysys Masonwww.analysysmason.com

. Modern Inventory Management Systems: Pricing Models and Market Review, 2014

. Service fulfilment systems: worldwide market shares 2012, 2013

. Management World 2012: what’s new in service fulfillment?, 2012

. Service fulfillment systems: worldwide forecast 2012–2016, 2012

. M2M management software: supplier and product review, 2012

. Customer care systems: worldwide market shares 2011, 2012

. Service fulfillment systems: worldwide market shares 2011, 2012

. Revenue management systems: worldwide market shares 2011, 2012

Frost & Sullivanwww.frost.com

. Global CSP Billing Part 6b: Interconnect & Settlement and Partner Management Market Share Analysis, Forecast, and Global Supplier Assessment, 2014

. Assuring Services in the Virtual Network, 2014

. Global CSP Billing Part 5b: Policy Management (Rules Function) Market Share Analysis, Forecast, and Global Supplier Assessment, 2014

. Global CSP Billing Part 4b: Rating & Charging and Other Core Billing Market Share Analysis, Forecast, and Global Supplier Assessment, 2014

. European M2M Outlook, 2014

. Western European Mobile Communications Outlook 2011, 2012

. Analysis of the Global Customer Experience Monitoring Market, 2012

. Global CSP Billing Part 6: Interconnect & Settlements and Partner Management Market Forecast

. and Supplier Assessment, 2012

. Global CSP Billing Part 5: Policy Management (Policy Reference) Market Forecast and Supplier Assessment, 2012

. Global CSP Billing Part 4: Rating & Charging and Other Core Billing Functions Market Forecast

. and Supplier Assessment, 2011

. Global CSP Billing Part 3: Mediation Market Forecast and Supplier Assessment , 2011

. Sophisticated Services Demand Self-Tuning OSS, 2010

ANALYST REPORT

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WWW.COMARCH.COM WWW.COMARCH.PL WWW.COMARCH.DE WWW.COMARCH.ES

Comarch Headquarters

Al. Jana Pawla II 39 a31-864 CracowPolandphone: +48 12 64 61 000fax: +48 12 64 61 100

Comarch Inc.

9450 W. Bryn Mawr AveSuite 325Rosemont, IL 60018, USAphone: +1 847 260 5500

Comarch AG

Chemnitzer Str. 59b01187 DresdenGermanyphone: +49 351 3201 3200

Comarch UK Ltd.

19 Eastbourne TerracePaddingtonLondon W2 6LGphone: +44 20 3626 0145

Comarch Software Spain, S.L.U.

Calle Caléndula, 93Miniparc III Edificio EAlcobendas 28109

About Comarch

Comarch is a provider of complete IT solutions for telecoms. Since 1993 the company has helped CSPs on 4 continents optimize costs, increase business efficiency and transform BSS/OSS operations. Comarch solutions combine rich out-of-the-box functionalities with high configurability and are complemented with a wide range of services. The company’s flexible approach to projects and a variety of deployment models help telecoms make networks smarter, improve customer experience and quickly launch digital services, such as cloud and M2M. This strategy has earned Comarch the trust and loyalty of its clients, including the world’s leading CSPs: Vodafone, T-Mobile, Telefónica, E-Plus, KPN and MTS.

Poland Bialystok, Bielsko-Biala, Gdansk, Gliwice, Katowice, Cracow (HQ), Lublin, Lodz, Poznan, Rzeszow, Tarnow, Warsaw, Wroclaw

Albania Tirana

Austria Innsbruck, Vienna

Belgium Brussels

Brazil Sao Paulo

Canada Saint John

Chile Santiago

China Shanghai

Finland Espoo

France Lezennes, Montbonnot Saint-Martin,

Germany Berlin, Bremen, Dresden, Düsseldorf, Frankfurt, Hamburg, Hannover, Munich, Münster

Italy Milano

Luxembourg Strassen

Panama Panama City

Russia Moscow

Spain Madrid

Switzerland Arbon, Buchs, Luzern

Turkey Istanbul

UAE Dubai

UK London

Ukraine Kiev, Lviv

USA New York, Rosemont

telecoms.comarch.cominfo@comarch.com telco-enquiries@comarch.com

Download this brochure in PDF to your mobile device by scanning the QR code below:

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