Complaints Letters
2
Pre Intermediate 4 The Distance Delta LSA2 – Helping learners write formal letters using a product approach. 1 Dear Sir/Madam, I am writing to complain about the English summer course my son is currently attending at the British Council. My son’s name is Ahmed Mahmoud Gaafar. The class meets four days a week from 9am to 11am. The level is Intermediate. To begin with, in your brochure it stated that there would be no more than eighteen students in one class. However, there are twenty students in my son’s class. Moreover, the classroom facilities are in a neglected condition. Yesterday, Ahmed sat on a chair and it broke. When I complained to the customer services’ representative, they were not helpful and did not do anything to resolve the issue. I tried to speak to the manager, but she was not available. To sum up, the low quality of the course does not correspond to the standard you promised in your advertisement. I insist that Ahmed is Dear Mr. Akram, I’m writing this because I’m really upset about the quality of service provided by the café at the British Council. I had lunch at Beanos last week on 19 th June. I ordered the club sandwich and the chicken soup. First of all, it says on the menu that the club sandwich is served with fresh salad and crisps. But you lied about that as I only got the sandwich with nothing on the side. Also, the cafe facilities are in a terrible condition. A friend of mine once dropped the food on the floor because the table was not steady. Ahmed complained about it to the duty officer who wasn’t listening and didn’t bother to do anything to make him happy. How could the staff be so rude?! I just want to say that if this is indeed a reputable place, you wouldn’t lie to people just to rip them off. I WANT MY MONEY BACK or 2
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Transcript of Complaints Letters
Pre Intermediate 4
The Distance DeltaLSA2 – Helping learners write formal letters using a product approach.
1Dear Sir/Madam,
I am writing to complain about the English summer course my son is currently attending at the British Council. My son’s name is Ahmed Mahmoud Gaafar. The class meets four days a week from 9am to 11am. The level is Intermediate.
To begin with, in your brochure it stated that there would be no more than eighteen students in one class. However, there are twenty students in my son’s class. Moreover, the classroom facilities are in a neglected condition. Yesterday, Ahmed sat on a chair and it broke.
When I complained to the customer services’ representative, they were not helpful and did not do anything to resolve the issue. I tried to speak to the manager, but she was not available.
To sum up, the low quality of the course does not correspond to the standard you promised in your advertisement. I insist that Ahmed is moved to another classroom with appropriate facilities and with less number of students. I am afraid I will have to stop enrolling my son in the summer courses if the matter is not dealt with appropriately.
I am looking forward to your reply and prompt response to the complaints in this letter.
Yours faithfully,
Mahmoud Gaafar
Dear Mr. Akram,
I’m writing this because I’m really upset about the quality of service provided by the café at the British Council. I had lunch at Beanos last week on 19th June. I ordered the club sandwich and the chicken soup.
First of all, it says on the menu that the club sandwich is served with fresh salad and crisps. But you lied about that as I only got the sandwich with nothing on the side. Also, the cafe facilities are in a terrible condition. A friend of mine once dropped the food on the floor because the table was not steady.
Ahmed complained about it to the duty officer who wasn’t listening and didn’t bother to do anything to make him happy. How could the staff be so rude?!
I just want to say that if this is indeed a reputable place, you wouldn’t lie to people just to rip them off. I WANT MY MONEY BACK or else I’ll have to stop coming to this horrible place!!!!
Later!!
Yours sincerely,
Mody
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