Competency Mapping The Changing Face of Human Resources Management “From IR to HR to HRD”
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Transcript of Competency Mapping The Changing Face of Human Resources Management “From IR to HR to HRD”
Competency Mapping
The Changing Face of Human Resources Management“From IR to HR to HRD”
What are Competencies
Competencies are the human capabilities and work-related behaviours that provide a competitive advantage to an organisation
Any quality or characteristics of a person which underpins successful performance
ObservableBehavior
The Behavioral IcebergC
om
pet
enci
es
Knowledge
Attitudes / Traits
Aptitudes
Skills
Types of Competencies
Information and understanding needed to fulfill the responsibilities
Acquired ability or experience needed to fulfill the responsibilities
Way of thinking or behaving needed to fulfill the responsibilities
Natural ability that prepares the person to fulfill the responsibilities
Aptitudes
Attitudes
Skills
Knowledge
Competency Clusters
Business Knowledge
Communication
Proactivity
Collaboration
Result Focus
Customer Focus
Leadership
Innovation
Conceptual Thinking
Stamina & Adaptability
Career Pathing
Potential Assessment Reward
Management
Recruitment & Selection
Succession Planning
Training & Development
Job Design & Grading
Performance Management
Benefits of Competency Framework
Role Clarification
Job Description
Competencies reqd. for the Job
Competencies a Job Holder has
Competency Mapping
Bridging the Competency Gap
Competency Mapping : Flow Chart
In Basket Exercises
Stress Interviews
Focussed Behavioral Event Interview
Presentation Vision / Strategy Speeches
Leaderless Group Exercises
Role Play
Business Games
Structured Group Discussion
Psychometric Tests
Case Studies
Peer Coaching & Counseling Exercises
Methods to Identify Competencies
The Five-level Scale
WRITTEN COMMUNICATION
Write and transmit information
Write standard documents
Write structured and developed notes and documents
Write in a simplified manner complex messages in order to sustain the choices of the reader
Write in a simplified manner complex messages in order to influence the reader
1 2 3 4 5
To achieve Sales objectives of approx. Rs.300 Mio
Plan, develop & control the regional sales strategy for a
specific range of products
To manage a team of 6 Area Managers and 40 Sales Reps
To ensure efficient regional field force support systems
Interaction with 80-90 distributors and 5 Clearing &
Forwarding Agents
To establish timely effective communications within the
region and with Corporate Marketing /Sales
To maintain harmonious industrial relations
Competency Mapping : Competency Identification Worksheet
Role : Regional Sales Manager
Match Person / Position
Position : Regional Sales Manager
Person PositionScore
Competencies 1 2 3 4 5 1 2 3 4 5 Person Position
Business KnowledgeLeadershipResult FocusCustomer FocusCollaborationSales SkillsProactivityConceptual ThinkingInnovationCommunicationStamina & Adaptability
ScoreCompetency Ratio
Competency Mapping : Competency Identification Worksheet
Pay for the Person Develop Competency Pay Scale
Business Knowledge
Understands the Industry
Financial acumen
Knowledge of company products
Overview of business
Leadership
Sets out clear standards and goals
Motivates others to achieve and maintain high standards
Works to reach consensus and agreement wherever possible
Welcomes constructive criticism
Identifies and shares success stories
Result Focus
Takes on challenging but achievable goals
Identifies gaps and seeks to overcome them
Sets targets, monitors efficiency and effectiveness
Decides on optimum work approach
Maximises use of available technology
Customer Focus
Anticipates and forecasts customer requirements
Defines quality standards for customer service
Develops partnership with the customer
Enhances long term relationship with customer
Creates new solutions to meet customer needs
Collaboration
Builds effectively team within a function/ country
Encourages and supports colleagues to achieve goals
Develops information-sharing networks
Creates team effectiveness using people skills
Seizing opportunities as they arise
Handling crises swiftly and effectively
Exceeding the bounds of one’s formal authority
Proactivity
Conceptual Thinking
Develops concepts/ patterns perceived in a set of facts
Rapidly identifies key issues/ actions in a complex situation
Seeing connections or patterns
Using vigorous, original analogies or metaphors
Innovation
Adapts and applies different new approaches to situations
Modifies standard approaches for more effective outcomes
Develops original approaches to non-routine situations
Encourages innovation and creativity in others ,
supports new ideas
Communication
Listens carefully to others, tries to help people with problem
Adapts language and style to meet the needs of the
audience
Structures information in a way that addresses others’ issues
Encourages open discussions through questioning
Stamina & Adaptability
Sustain and work long hours
Flexible and adapts to change
Maintain high performance under stress
Competency Matrix
Search for
alternative position
Pay below
Reference Salary
Consider for transfer or
promotion
Pay at
Reference Salary
Train for current
position
Pay below
Reference Salary
High flyer - Develop
Career Plan
Pay at Ref. Salary -
Consider market
premiumL
L
H
HCOMPETENCY
YE
AR
S IN
PO
SIT
ION
THANK YOU !!!