Competency based interviews what to expect

Competency based interviews what to expectWork History

Tell me about your current role

Where have you enjoyed working in the past?

What have you liked about it?

Why are you looking to move?

Role Match

What attracted you to this position?

What do you know about XX company name XX?

What skills do you think you can bring?

What are your career aspirations?

Managing Performance acting to build the capability of your team to deliver maximum performance and fulfil potential1. Tell me about a time when you had to manage an individual performance issue.

2. Give me an example of a time when you have coached or developed someone.

3. Give me an example of a situation that clearly demonstrates your management style.

Delivering for the Customer delivering what the customer needs consistently, quickly and effectively4. Give an example of where you have delivered remarkable customer service.

5. Give me an example of a time when you have had to take a flexible approach to meet customer needs.

6. Explain a recent problem you had to solve for a customer.

Taking Initiative identifying what needs doing and taking action to get it done7. Tell me about a recent obstacle you have had to overcome to deliver a result.

8. Tell me about a time when you had to think ahead to solve a problem before it escalated, or to seize a business opportunity.

9. Give me an example of a problem you have solved that required a creative / pragmatic approach.

Understanding the Customer investing time and energy in understanding customer (internal and external) needs10. Tell me about a time when you have identified customers needs to achieve success.

11. Give me an example of a time when you have not been able to deliver what a customer wanted.

12. Tell me about a time when you had to change the way you did something based on customer feedback.

Continuous Improvement the drive and determination to set, meet and improve upon the highest standards of performance13. Give me an example of a best practice method you have adopted for your business area.

14. Tell me about a recent change that you have made to processes or systems that has improved business performance in the long term.

15. Give me an example of a recent project / task that required energy and application to complete.

Working in Teams working co-operatively with others to achieve business goals16. Tell me about a time when you have made a significant contribution to your team.

17. Describe a situation where you had to share information with others across the business to achieve a result.

18. Give me an example of a time when you have recognised the contribution of a person in your team.

Being Brave having the courage of your convictions and handling challenges, conflicts and difficult decisions with confidence19. Give me an example of a difficult problem you have had to tackle recently.

20. Tell me about a recent project / assignment that you found particularly challenging.

21. Tell me about a time when you have made a tough decision even when others disagreed with you.

Building Commitment creating a communicating a compelling vision which energises and motivates others22. Tell me about a time when you have raised the motivation of a team.

23. Describe a situation where you have had to communicate a change to others.

24. Give a recent example of when you had to communicate business strategy or company goals to others.