Comparison of Deming & Crosby
-
Upload
syeda-zainab-rizvi -
Category
Documents
-
view
12 -
download
2
description
Transcript of Comparison of Deming & Crosby
Comparison of Deming & Crosby
Group Memebrs:
Maria Tariq
Syeda Zainab Rizvi
Salman Amer
Hashim Khan
Ali Usama Khan
Muhammad Waqas
Muhajmmad Abdur Rehman
Deming• Deming was an American statistician, professor, author,
lecturer, and consultant.
• He believed that organizations can increase quality and reduce costs by practicing continuous process improvement and by thinking of manufacturing as a system, not as bits and pieces.
Crosby• Crosby was an American businessman and author. Crosby’s
response to the quality crisis was the principle of Doing It Right the First Time (DIRFT).
• He applied four major principles:The definition of quality is conformance to requirements.The system of quality is prevention.The performance standard is zero defects.The measurement of quality is the price of non-conformance.
Commonalities• Break down barriers between departments and quality
improvement teams.• Quality requires a strong upper management commitment • Crosby talks about zero defects through top management and
Deming involves both the management and operators through common causes and special causes.
• Both talks about continuous improvements.
• Deming focused more on Quantitative Approach and Crosby focused both on Quantitative & Qualitative Approach.
• Both talked about focusing on Training and Supervision on Management Level.
• They both suggests that cost will decrease as the quality increases.
Differences• Crosby improved quality through conformance approach
whereas Deming introduced SPC as a quality measure.• Crosby has put influence on recognition for the workers where
as Deming has not used any such approach.• Deming suggests that quotas be removed so that it increases
productivity.
• Crosby talks about quality improvement through quality councils.
• Crosby focused only on vital quality improvements while Deming has general quality improvement approach.
Thank You!