COMPARISION od Quality Gurus
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Transcript of COMPARISION od Quality Gurus
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Dr. W. EDWARDS DEMINGMaintained that management must have a quality
appreciation of statistical variation. Mainly known for"14 point plan", Deadly diseases" and the "Deming
Cycle" and Systemof Profound Knowledge
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PHILIPS CROSBY
Concentrated on "Quality Philosophy" as relating to
management. "zero defects", "four absolutes","fourteen steps to quality improvement", his
"Vaccine" as a preventive medicine for management
against poor quality and the phrase, "Quality is
free",
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Dr. JOSEPH JURAN
Known for his definition of Quality, "internal
customer" and the "Quality Trilogy". Also noted for"Pareto analysis", the "Cost of Quality" and the
concept of "Quality Councils" within an
organization.
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Similarities Quality requires a strong upper management
commitment
Quality saves money Responsibility is placed on managers, not workers
Quality is a never-ending process
Customer-orientation
Requires a shift in culture
Quality arises from reducing variance
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Differences
1. Nature of Organizations Deming: Social Responsibility and moral conduct;
the problems with industry are problems with
society Juran: Focused on parts of the organization, not
whole
Crosby: team building approach
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Implementation Processes
Deming: no roadmap is available; nowhere to start; no steps
Juran and Crosby: Very user friendly; prescriptive; obvious
starting points
Juran applied the Pareto principle to quality issues (80% of the problems arecaused by 20% of the causes) and also developed JuransTrilogy: quality
planning, quality control, and quality improvement.
Juran's Quality Planning Road Map used throughout the world as a checklist for
understanding customer requirements. Crosbysresponse to the quality crisis was the principle of Doing It Right the
First Time (DIRFT).
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Ability to handle resistance Deming: very dogmatic and uncompromising;
depends on facts, however, not gospel
Crosby and Juran: resistance is normal and need
not be an obstacle. Depend on facts to unseat
criticism.
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Acceptance by management Deming: a threat to most managers. Requires an
admission of incompetence.
Juran: since focus is largely on shop floor withsupport, managers are very comfortable
Crosby: requires very little shift in view
of workers and managerial roles.
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View of Workers Deming: variance is largely unaffected by workers
activities. Organization exists in large part to
develop and provide for workers.
Juran: workers are important because of being
close to the activities impacting quality.
Crosby: workers can be motivated to improve
quality and not produce defects.
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