Comparative Analysi- Demat Account-Online Trading
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Transcript of Comparative Analysi- Demat Account-Online Trading
A P ROJECT R E P ORT
ON
C O M P ARAT I VE A NALY S I S OF D E M AT ACCO U NT AND ON L I NE TR A D I NG
SUBMITTED
TO,
By
MOHIT KALAL
ACKNOWLEDGEMENT
I would like to extend my gratitude to my teacher Miss Anubha Mathur
for giving us this valuable project to accomplish in tenure of this session.
A successful project can never be prepared by the singular effort of the person to whom project is assigned, but it also demands the help of some conversant persons who undersigned actively or passively in the completion of a successful project. I would like to extend my thankfulnessto him for providing me with excellent instructors of MANGAL KESHAV whose guidance and co-operation have been of immense help for the successful completion of this project. I would also thanks to MANGAL KESHAV for guidance and co-operation.
MOHIT KALAL
OBJECTIVE
An objective is the brain child of any project report. Project reports will always certain objectives which need to be accomplished. Following are the objectives behind the preparation of this project at Mangal Keshav ……
1. To compare Mangal Keshav online share trading account with the big players in the market i.e., ICICI securities, Religare securities, Angel broking, Indiabulls.
2. Identify the areas where Mangal Keshav scores above its competitors and quarter its weak links.
3. Know the market potential of Mangal Keshav considering the facts that where many competitors in this fields with some more firms expected to join in the near future. This will be done with the help of a Questionnaire .
4. To understand the company, its achievement and task, products and services and also to collect information about its competitors – its product and services.
EXECUTIVE SUMMARY
The commencement of E-Trading and Demat has transformed the capital market in India. With the help of Demat and Trading account, buying and selling of shares has become a much faster and even process than trading with the assistance of a physical broker. It provides for the assimilation of bank, broker, stock exchange and depository participants. This helps to get rid of the painstaking procedure of investing in stock exchange. Today, if one wants to invest in stock market, he has to contact a broker on phone or meet him personally to place order. A broker generally gives such importance and additional service only to high net worth customers. But the introduction of Internet trading, even a common or a small investor gets an opportunity to avail the service at an affordable price which is much lesser than what is charged by a physical broker over the phone. Online trading has given customer a real time access to account information, stock quotes elaborated market research and interactive trading. The prerequisites of Internet trading are a computer, a modem and a telephone connection, registration with broker, a bank a/c and depository account. The introduction of depository service is considered as the beginning of the trading of Stocks @ click. This means that you can arrange delivery of scrips sold anytime, anywhere to anyone by click of a mouse. Dematerialization facilitates to keep thesecurities in electronic form instead of paper form. It offers more advantageous than the physical certificate form. Despite the advantages of Dematerialization, the awareness levels among the investors relating to Demat account is not adequate because of numerous reasons. The investors are not sufficiently responsive of the concept of Demat account and the various financial institutions providing such services. This study involves understanding the various concepts of Demat and analyzing the investment pattern of individuals in India and a study on Analysis of awareness among investors regarding On Line Trading and Dematerialization
COM P ANY P RO F I LE
Mangal Keshav is one of the premier broker in the equities and derivatives market for Retail and Institutional customers in India. The group is also engaged in distribution of Mutual Fund, Insurance and IPOs, thereby offering a bouquet of financial products across all risk profiles. Mangal Keshav has the solutions for wealth management and wealth enhancement. Today, Mangal Keshav is providing comprehensive advisory services to its valuable clients under one umbrella.
Mangal Keshav was started as a partnership concern by late Mr. Mangaldas Bhagat in the year 1939. BankMuscat, the largest bank in Oman, having assets worth over USD 7.7 billion is now the biggest partner of Mangal Keshav. BankMuscat has acquired 43% stake in Mangal Keshav Group.
It has been a pioneering member of Bombay Stock Exchange Limited (BSE) since 1939 and a member of National Stock Exchange of India Limited (NSE) since 1995. It is a participant of both the - Depositories, viz. Central Depository Services Limited (CDSL) and National Securities Depository Limited (NSDL) since 2000 & 2001 respectively. It is a member broker for National Commodity & Derivatives Exchange Limited (NCDEX) and Multi Commodity Exchange of India Limited (MCX) offering a platform for commodity trading. The company has presence in trading in the international commodities trading markets through its associate, Mangal Keshav DMCC, which is a broker member of Dubai Gold and
B oar d Of D ir ector s
NAME DESIGNATION
Mr. Paresh N. Bhagat Chairman & Whole time Director
Mr. Pradip N. Pai Director
Mr. K. Gopakumar Director
Mr. Abdullah Zahran Al Hinai Director
Mr. Rakesh Khanna Director
Mr. R. P. Surana Director
Mr. S.K. Mitra Director
MANGAL KESHAV SECU RTIES LTD.
Mangal Keshav is India’s leading Financial Service provider with a Pan India
presence. We offer ease, convenience and reliability in all our products, with
more than 325 business locations and more than 70,000 customers in over 80
territories. Mangal Keshav is the right choice to handle your wealth creation and
wealth management needs.
We, at Mangal Keshav believe that in the years ahead, organized wealth
management, mutual funds, derivatives and commodities trading shall be the key
drivers for the growth in financial intermediation sector. Ethical and professional
conduct, holistic approach and seamless processes shall be the key differentiators
of this sector.
The group is strategically placed to make the most out of these emerging
opportunities in Financial Intermediation. The synergies are obvious and the
market demands an all round approach in treating financial investments. We, at
Mangal Keshav, believe that it is necessary to integrate the various services of the
Group to provide complete solutions to our clients.
Client Focus
We emphasis on building long – term healthy relationship with our clients, it also
means that we have a significant ongoing involvement with almost all of the
clients that we work with. We work closely with our clients to equip with the
ability to address large, fast growing market opportunities. We place strong
emphasis on confidentiality and integrity in a sensitive business environment.
Culture
Our team is encouraged to display higher levels of initiative drive, and hunger for
learning and taking on additional responsibility. We believe on entrepreneurial
culture that includes teamwork and intellectual rigor. We strive to be fair in all
our dealings. We respect our competitors too.
Research
We seek to provide the highest quality research and investment options to our
clients. All our businesses are based on research and analytical foundation. Our
understanding and strong analytical expertise of financial markets has resulted in
a demonstrated ability to identify emerging trends.
IT
At Mangal Keshav, we adopt best of the breed IT solutions and strive to leverage
technology for the benefit of our customers. Emphasis is put on automation and
developing streamlined repeatable processes. We have deployed state of art front
office trading systems, risk management systems and back office applications. A
private network using VSAT, Wireless and Landline options enables our
customers and partners stay connected.
Reach
Mangal Keshav has a widespread network comprising of more than 325
Branches / Sub – brokers / Franchises with presence in more than 80 cities /
towns, across the county. With this extended reach we are able to provides access
to NSE & BSE Cash & Derivatives Markets, Commodity Markets (MCX,
NCDEX & DMCC), Back office, Depository services of CDSL & NSDL, E -
mail, FTP and Dow Jones News Terminal.
Gr owth str u ctur e
2000-01 India bulls Financial Services Ltd. established one of India’s first trading platforms with the development of an in house team.
2001-03 Indiabulls expands its service offerings to include Equity, F&O, Wholesale Debt, Mutual fund, IPO distribution and Equity Research.
2003-2004 India bulls ventured into Insurance distribution and commodities trading.Company focused on brand building and franchise model.
2004-05 India bulls came out with its initial public offer (IPO) in September 2004.
India bulls started its consumer finance business. India bulls entered the Indian
Real Estate market and became the first company to bring FDI in Indian Real
Estate. India bulls won bids for landmark properties in Mumbai.
2005- 06 India bulls have acquired over 115 acres (0.47 km2) of land in Sonepat for
residential home site development. Merrill Lynch and Goldman sac, one
of the renowned investment banks in the world have increased their
shareholding in India bulls. India bulls is a market leader in securities
brokerage industry, With around 31% share in online trading, Farallon
Capital and its affiliates, the world’s largest hedge fund committed Rs.
2000 million for India bulls subsidiaries Viz. India bulls Credit Services
Ltd. and India bulls Housing Finance Ltd. Steel Tycoon Mr. LN Mittal
promoted LNM India Internet venture Ltd. acquired 8.2% stake in India
bulls Credit Services Ltd.
2000-07 India bulls entered in a 50/50 joint venture with DLF, Kenneth Builders &
Developers (KBD). KBD has acquired 35.8 acres (145,000 m2) of land
from Delhi Development Authority through a competitive bidding process
for Rs 450 crore to develop residential apartments.
India bulls Financial Services Ltd. is included in the prestigious Morgan
Stanley Capital International Index (MSCI). Farallon Capital has agreed to
invest Rs. 6,440 million in India bulls Financial Services Ltd. India bulls
ventured into commodity brokerage business. India bulls has received an
“in principle approval” from Government of India for development of
multi product SEZ in the state of Maharashtra. Dev Property Development
plc. has subscribed to new shares and has also acquired a minority
shareholding from the Company. India bulls Financial Services Ltd. Board
resolves to Amalgamate India bulls Credit Services Limited and demerge
India bulls Securities Limited.
S a l es tur n o v er a nd p r o f i t e a r ni ng p er s h a r e o f Ind i a B u l l s
March ‘05 March ‘06 March ‘07 March ‘08 March ,09
1240.9 1686.2 2003.0
Sales turn over
Other income
167.04
1.37
610.33
2.82
5
3.46
5
2.52
9
2.7
1244.4 1688.7 2005.7
Total income
Total expenses
168.41
62.85
613.15
201.04
1
495.69
7
458.31
9
798.38
1227.9 1204.7
Operating profite
Profit of sales on assets
Profit of sales on investment
Gain and loss of FOREX
VRSadjustment
Other extraordinar y
Total extraordinar y
Tax on extraordinar
104.19
--
--
--
--
--
--
--
--
409.29
_
_
_
_
_
_
_
_
745.26
_
_
_
_
_
_
_
_
4
_
_
_
_
_
_
_
230.4
1
_
_
_
_
_
_
_
1207.4
y
NETextraordinay
Gross profit 1028.6
Interest 13.38 31.49 67.97 392.26 6
PBDT 92.18 380.62 680.75 838.2 178.86
Depreciation 2.17 7.25 17.69 7.16 7.81
Depreciationon _ _revaluation of asset
_ _ _
PBT 90.01 373.37 663.06 831.04 170.95
TAX 33.3 120.01 219.66 250.4 71.5
N et profit 5 6 . 7 1 2 5 3 . 3 6 4 4 3 . 4 5 8 0 . 6 4 9 9 . 4 5
Prior tax income/expenses
_ _ _ _ _
Depreciation for previous written back/provided
_ _ _ _ _
Dividend _ _ _ _ _
Dividend tax _ _ _ _ _
Dividend (%) _ _ _ _ _
Earning per share
Book value
Equity
4.26
_
26.65
15.81
_
32.05
1654.6
24.19
_
36.66
1463.0
22.91
_
50.69
3198.2
3.92
_
50.73
3219.1
Reserves 533 3 0 2 2
Face value 2 2 2 2 2
Open ing of a d emat accoun t
Demat ref. to dematerialization account. Demat account allows you to buy, sell and transact shares without the endless paper works and delays. It is also safe, secure and convenient.
Let’s say our portfolio has 100of Satyam, 50 of Castrol,20 of ICICI bank, 50 of Tech Mahindra, 100 of TCS shares. All these will show in our demat account. So we don’t have to possess in physical certificates showing that we own these shares. They are all held electronically in our account.
Pr o c e ss o f p u r c h a s i n g D E MAT
accoun t
The processes for purchasing Demat securities is also similar to the processes for buying physical securities; -
1. Investor instructs DP to receive credits into his account in the prescribed form. They may be one at a time or many.
2. Investor purchases securities in any of the stock exchanges linked to depository through a broker.
3. Broker receive payment from investors and arranges payment clearing corporations.
4. Broker gives instruction of DP to debit clearing account and credit clients accounts. Investors receive shares into his account by way of book entry.
Process of sellin g D EMAT accoun t
The process for selling Dematerialized securities in stock exchanges is similar as selling physical securities. The only major difference is that instead of delivering physical securities to the broker, the investor instructs his DP to debit his DEMAT account with the number of securities sold by him and credit the brokers clearing account. The process for selling Dematerialized account given below.
1. Investor sells securities in any of the stock exchanges links to depository through a broker.
2. Investor instructs his DP to debit his demat account with the number of securities sold and credit the brokers clearing account.
3. Before the pay-in-day, broker of the investor transfer the securities to clearing corporation.
4. Broker receives payment from the stock exchange.
5. The investors receive payment from the payment for sell of securities in the same manner as received in case of sell of physical securities.
B en efits of D EMAT accoun ts
PRIMARY BENEFITS:-
1. SAFETY: - If we are holding are shares, bonds etc in physical form, there are changes of its theft, mutilation, loss, fake paper etc. However, in DEMAT account we can keep safe from all this threats.
2. CONVENIENCE: - when we want to sell our DEMAT share or redeem our debentures in DEMAT account, there are no has less of filling up transfer forms, time consuming paper works etc.
OTHER BENEFITS: -
We can park most of our investment including bonds, debentures, gold units, NSC in our DEMAT account.
We do not have to remember the due dates of maturity of bonds, NSC and debentures as if they are being informed to us before the schedule dates.
We receive all the dividends and interests directly in our linked bank account.
In case of bonus, rights, split, merger or any other corporate actions, everything takes place automatically. We do not have to do anything except to file the physical intimation letters sent by the Registrar and Transfer Agents
Nowadays with the advent of online trading, we can perform online all the activities associated with buy, sell and transfer of shares
With a single nomination in your DEMAT account, we are nominating our legal heirs to all the investments held by us.
For many public issues of bonds and debentures of reputed and trustworthy companies, it is necessary to have a DEMAT Account, as the companies do not allot securities in paper form.
Since most of the process of buying and selling dematerialized securities is electronic, there are no chances of signature mismatch
Elimination of problems related to selling securities on behalf of a minor. Elimination of problems related to change of address of investor, transmission etc. Reduction in handling of huge volumes of paper periodic status reports.
So with Dematerialized Securities, the entire process of transferring shares, bonds and other financial assets has become smooth and swift. DEMAT Accounts offer numerous advantages and hence it makes sense for the retail investors to open DEMAT Accounts as early as possible
ONLI NE TRADI NG
Change is the law of nature”. There were times when man was a Wanderer or a normal. He himself had to go place to place in search of food, water and now everything is available at your doorstep just at the click of the mouse. The growth of information technology has affected almost all sectors of life. Internet has enabled us to get every information at our doorstep.
When Internet has affected all sectors he could “stock markets” the most important player of the economy, has remained far behind? Like all other sectors Internet has set its feet in the stock markets also. The Stock Market system provides single, nation wide securities. It enables LAN investors in one part of the country to trade at the best quotes with an investor located in any other part of the country through the members of the stock exchange and subsequently clears and settle thetrade in an efficient and cost effective manner. The primary objective of the StockMarket is to provide clear opportunity to the investors throughout the country totrade any security irrespective of the size of the order or the broker through whom the order is routed.This provide the facility to execute the buy order order at the lowest price in the stock market located anywhere in the country without any extra cost to the investors. There will be no trading floor in the exchange. Instead, each trading member will have a computer at his own office anywhere in India which will be connected to the central computer system at the NSE through leased line or VSATs (very small aperture terminals), for an interim transition period of 6 months & subsequently by satellite link. VSATs are relatively smaller dishes similar to dish antenna for cable TV & have the benefit of not being very expensive. A satellite network makes it possible to connect almost all the parts of the nation quickly as it is easy to install, as against the ground lines such as dial up modems leased lines, which are prone to disruptions, satellite links, on the other hands ensure highspeed, availability and quality of the connection. This mode of trading is known as"Online Trading
I n t r o d u c t i o n o f o n li n e t r a d i n g i n
In dia
Online trading introduced in India in February 2000 when a couple of broker started offering an online trading platform for their customers.
Objectives if present trading system------
1. Reduces and eliminates operational inefficiencies inherent in manual systems.
2. Increased trading capacity in stock market, improves market transparency.
3. Eliminates unmatched trades and delayed reporting.
4. Set up various limits, rules and controls centrally.
5. Consolidate the data on electronic media.
6. Provide analytical data for use of stock market.
of the brokers’ website through the distinct ve Id code
the client’sident ty and place the order
script limit of thebroker for the day
Mech an ism of on lin e tr adin g
Clients Broker Stock exchange
Place andorder the net
Accept theorder, check
Accept the orderafter checking the
Settlement of the deal (buy/sell order) get reflecteid in his demat account.
Pays thi e exchange through his own and receives the payment from the client account.
Receives the money and completes the settlement.
The client is intimated about theexecution of the deal by e-mail.
B en efits of On lin e tr adin g
Benefits of online are much much better than that of physical trading. The points of which are online trading are beneficial are given below…
1. Less costly:-
profit.It reduces the brokage cost and added value to the
2. Peace of mind :-
One can never have complete peace of mind but online investing does away with the hustle of feeling up instruction slips visits to the broker for handing over this slips and consequent costing.
3. Keeping records :-
Easy to keep records safely and there is no fear top loss of value documents.
4. Ease of trade :-
One click made trade easy and saves huge amount of time anwdwwm.finael-yneatrparoljecptsr.ceo.cscs| uwwrwe.t.roub
C o m p a r a t i v e a n a l y s i s o f va r i o u s s t o c k b r o k i n g a g e n c i e s i n K o l k a t a of t h e b a s i s o f A C TIVATION C HA R G E S ,
B ROKERAG E, SERVICE S
[Base Company]
INDIABULLS SECURITIES
46/31/1, Leela Roy sarani Ballygunge
(near Ballygunge AC Market) Kolkata-
700029
Criteria INDIABULLS SECURITIES
Demat account opening charge
200
Brokage Intraday, delivery 5 paisa, 50 paisa
AMC(Annual Mwwawi.fninatl-
eyeanrparojenctsc.ceo.cc | w
Charge)
ww.troubleshoot4free.com/fy2p/ 50
Trading funding intraday, delivery
10 times,4 times
Debit Period T+2 days
Mode of trading Both online and offline
Marginal money No limit
Software installation No extra charge
ANGEL BROKING
124 A, Acharya Prafulla Chandra Road.
Sealdah, Kolkata-700014
Criteria Angel stock broking
Demat account opening charge
750
Brokage Intraday, delivery 5 paisa, 50 paisa
AMC(Annual MaintenanceCharge)
Rs. 300
Trading fundinwwgw.fiinnal-
yteraraprodjeactsy.co,.cc |
delivery
ww6w.trotuibmleshoeots4fr,e4e.cotmi/fmyp/
es(min. stocks
Rs. 50,000)Debit Period T+2 days
Mode of trading Both online and offline
Marginal money 5000
Software installation No extra charge
India Infoline
234/3A, AJC Bose Road
Minto Park
Kolkata-700017
Criteria India Infoline
Demat account opening charge
550
Brokage Intraday, delivery 5 paisa, 50 paisa
AMC(Annual Maintenance
Charge)
Nil
Trading funding intraday, delivery
10 times,4 times
Debit Period T+2 days
Mode of trading Both online and offline
Marginal money 2000
Software installation No extra charge
Religare Securities
11/1, Lala Lagpat Rai Sarani,
Sarat Bose Road Kolkata-
700020
Criteria Religare securities
Demat account opening charge
550
Brokage Intraday, delivery 4 paisa, 40 paisa
AMC(Annual maintainance
Charge)
250
Trading funding intraday, delivery
6 times,4 times(min. stock of Rs.50,000)
Debit Period T+2 days
Mode of trading Both online and offline
Marginal money No limit
Software installation No extra charge
ICICI DIRECT
Champak Niketan Pvt. Ltd
29A, Western Street,
3rd Floor, Kolkata
– 700012
Criteria ICICI Securities
Demat account opening charge
975
Brokage Intraday,delivery50 paisa, 5 paisa
AMC(Annual MaintenanceCharge)
500
Trading funding intraday, delivery
6 times,4 times(min. stock of Rs.50,000)
Debit Period T+2 days
Mode of trading Both online and offline
Marginal money No li
mit
Software installation No extra charge
RESEARCH M ETHODOLOGY
Sample size : 100
Sources of data : Primary data & Secondary
Sampling used in data collection : Random sampling
Primary Data:
The required data was collected by way of distribution of questionnaires to investors at random and by way of telephonic interview and online distribution of Questionnaire.
Tools/Technique of data collection
Personal Interview
Close observation
Survey conduction
Secondary data:
Already existing data is called secondary data. I collected them by following method –
Internet
Books
Area selected for data collection – Kolkata
D ata in ter pr etation an d an alysis
Q.1) Do you invest in share market?
a) Yes b) No
52
51
50
49
no.ofrespondent
%ofrespondent
48
47
46yes no
From the above given chart we analysis that there are still 52 percent of people are still left in case of demat accounting.
Q.2) A) Type of trading you generally do---
Intraday/Delivery/Both
504540 no. o35
respo
30
ndan
25201510
%of
5
respo
0Intraday
DeliveryBoth
n
Interpretation: - 46% people prefer intraday trading, 25 % prefer delivery and29% do both type of trading.
Q.2)B) Time period of investment…
1 month/1-6 months/more than 6months
60
50
40
30
20
10
0
3-DColum
3-DColum
1month 1-6
months
more than
6mont
hs
Interpretation: - Maximum people prefer to invest for 1 to 6 months and amount of
investment for majority of people was found to be between Rs. 20,000 to Rs. 1 lac.
Q.2)C) In your opinion what is the biggest problem in India trading firm….
Lack of knowledge
Unsatisfactory service by broking firms
Market unsatisfactory
Charge by the broking firms
30
25
20
15
10
5
0Lack of knoldg
Unsatisfactorysercices
mkt uncertainty charge by the brokingfirms
Interpretation: - Most of the people face big problems in trading, Lack of
knowledge and belief that unsatisfactory services by their broking firms create
problem in trading while 29 % people consider charges of broking firm as a
problem in trading.
Q.3) what is your opinion about the problem of market uncertainty in trading?
a.) It's a big challenge
b.) It's manageablec.) It's an opportunity
40
3530
25
2015
105
0it'sabig
chalengeunmanageable
it'san opportunity
3-DColum
3-DColum
3-DColum
Interpretation: -35% of people consider market uncertainty as a big problem,
around 40%people consider it as an opportunity and rest says it is unmanageable.
Q.4) Does unsatisfactory services provided by the broking firm create problem in trading?
a.) Yes
b.) A little c.) No
70
60
50
40 3-DColumn
30 3-DColumn
3-DColumn20
10
0Yes partial No
Interpretation :- 63% consider the Unsatisfactory services provided by the broking
firm create problem in trading, 17% people consider it a little and 20% were not
agree to that.
Q.5) Which charge do you consider charged by the broking firms is a problem in trading?a.) Broking chargeb.) Undisclosed hidden charge c.) Annual maintenance charge
50
40
303-DColu
20 3-DColu
10
0Brokingcharge Undisclosed
hiddenchargeAMC
Interpretation: - Most people considered broking charges and Annual Maintenance charge as their problem in trading.
Q.6) Name of the broking firm with which you are making your investment?a.) India bullsb) Angel Broking c) India Infoline d) Religar
e) ICICIe) Others
35
30
25
20
15
10
5
0IndiaBu lsAngel Religare India
InfolineICICI
Others
3-DColu
3-DColu
3-DColu
Interpretation: - Market share of INDIABULLS is around 31% inKolkata .
Q.7) Are you satisfied in trading with your broking firm?a.) Highly Satisfied b.) Satisfied
c.) Neutral
d.) Dissatisfied e.) HighlyDissatisfied
35
30
25
20
15
10
5
0Highl
ySatiafi
ed
Satisfied NeutralDissatisfiedHighly
Dissatified
3-DColu
3-DColu
3-DColu
Interpretation: - Most of the people are satisfied with their broking firm
Q.8) Are you aware of products and servicesoffered by India bulls?a.) Yes b.) No
80
70
60
503-DColumn
403-DColumn
30 3-DColumn
20
10
0Yes No
Interpretation: - 75% of people are aware of products and services offered byIndia bulls
Q.9) Are you satisfied with them?
a.) highly satisfied b) Satisfied c) Neither satisfied nor dissatisfied d) Dissatisfied e) Highlydissatisfied
30
25
20
15
10
5
0Highl
ysatisfi
ed
Satisfied Neutral DissatifiedHighly
dissatisfied
3-DColu
3-DColu
3-DColu
Interpretation: - Majority of people are satisfied with them.
for opening D-Mat Q.10) Are you satisfied with the charges charged by India bulls
a.) Highly satiesfied b.) Satisfiedc.) Neither satisfied nor dissatisfied d.) Dissatisfiede.) Highly Dissatisfied.
40
35
3025
20
15
105
0Highly
satisfiedSatisfied Neutral Dissatisfied
Highly dissatisfied
3-DColum
3-DColum
3-DColum
Interpretation: - Most of people are satisfied with the charges charged by India bulls for opening Demat account
Q.11) What is your perception regarding Indiabulls?
a.) Best a.) Goodb.) average c.) Bad
e.) Worst
35
30
25
20
15
10
5
0Best Good Average Bad
Worst
3-DColu
3-DColu
3-DColu
Interpretation: - Except few people maximum of the peoples perception aboutINDIABULLS is good.
Q.12) Please specify reasons?
a.) Services good /average / bad b.) Brokerage good /average / bad c.) Relationship manager's support good /average / bad d.) Transparency good /average / bad
60
50
40
30
20
10
0good average bad good average bed good average
bad good average bad
no.ofrespon
%ofrespond
The above table shows every quarter of three column consist of one item i.e., first three consist of SERVICES, next three with BROKAGE, RELATIONSHIP MANAGER’S SUPPORT and TRANSPERANCY .
Interpretation: - In case of transparency and services Indiabulls is considered good and average in case of brokerage and relationship manager's support.
Q.13) At which office location you are morecomfortable with Indiabulls:-a.) Ballygung b.) Sovabazar
60
50
403-DColum
303-
DColum
20 3-DColum
10
0Ballygunj Sovabajar
Interpretation: - Clients of INDIABULLS are more comfortable at Sovabazar
C O NC L USI O
Most of the traders consider unsatisfactory services of broking firm as biggest problem in trading. Most of traders perceive Indiabulls as a good broking firm. In case of transparency and services Indiabulls is considered good and average in case, of brokerage and relationship manager's support. People aware about Indiabulls are satisfied regarding product and services by Indiabulls.
COMPANIES:-
Indiabulls
Angel securities.
India Infoline
BIBLIOG RAPH Y
Religare securitieswww.final-yearprojects.co.cc | www.troubleshoot4free.com/fyp/
ICICI direct
WEBSITES: -
www.I ndiabulls.com
www.I nvestopedia.com
www.power indiabulls.com
www.bseindia.com
www.nseindia.com
www.moneycontr ol.com
www.equitymar ket.com
www.demat.com
Q ue sti one r
Q.1) do you in share market?a) Yes b) No
Q.2) please tick the following:a) Type of trading you generally do--- Intraday/Delivery/Bothb) Amount of investment you generally do-- less than 20 k/20k – 1 lacs/more than 1 lacsc) Time period of investment---- less than 1 mnths /1-6 mnths/more than 6 mnths
Q.3) In your option what is the biggest problem of trading?a) Lack of proper knowle
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b) Unsatisfactory services of broking firms.c) Charges by broking firms.
Q.4) What is your opinion about the problem of marketing uncertainty in trading?a) It’s a big challenge b) Its manageablec) Its an opportunity.
Q.5) Does unsatisfactory services provide by the breaking firms create problems in trading?a) Yes b) Partial c) No
Q.6) which charge do you consider charged by the companies is a problem in trading?a) Broking chargeb) Undisclosed hidden charges c) Annual maintenance charges.
Q.7) Name of the company with which you are making your investment?a)India bulls b)angel securities c)India infoline
d)religare securities e)ICICI f) others
Q.8) Are you satisfied in trading with your broking firm?a.) Highly Satisfied b.) Satisfied c) Neutral d) Dissatisfied
e) Highly Dissatisfied
Q.9) Are you aware of products and services offered by Indiabulls?a.) Yes b.) No
Q.10) Are you satisfied with the charges charged by indiabulls for opening D-Mat account (with annual maintenance charge)?
a.) Highly Satisfied b.) Satisfied c.) Partial d) Dissatisfied e) Highly dissatisfied
Q.11) what is your perception regarding India Bulls?a.) Best b) Good c.) Average d) Bad e) Worst
Q.12) Please specify reasons?a.) Services good/average / bad b.) Brokerage good / average / badc.) Relationship manager's support good / average / bad d.) Transparency good / average / bad
Q.13) At which office location you are more comfortable with Indiabulls:a.) Ballygunge b.) Sovabazar