Comparative Analysi- Demat Account-Online Trading

73
A P ROJECT R E P ORT ON C O M P ARAT I VE A NALY S I S OF D E M AT ACCO U NT AND ON L I NE TR A D I NG SUBMITTED TO, By MOHIT KALAL

description

analysis of demat account and online trading

Transcript of Comparative Analysi- Demat Account-Online Trading

Page 1: Comparative Analysi- Demat Account-Online Trading

A P ROJECT R E P ORT

ON

C O M P ARAT I VE A NALY S I S OF D E M AT ACCO U NT AND ON L I NE TR A D I NG

SUBMITTED

TO,

By

MOHIT KALAL

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ACKNOWLEDGEMENT

I would like to extend my gratitude to my teacher Miss Anubha Mathur

for giving us this valuable project to accomplish in tenure of this session.

A successful project can never be prepared by the singular effort of the person to whom project is assigned, but it also demands the help of some conversant persons who undersigned actively or passively in the completion of a successful project. I would like to extend my thankfulnessto him for providing me with excellent instructors of MANGAL KESHAV whose guidance and co-operation have been of immense help for the successful completion of this project. I would also thanks to MANGAL KESHAV for guidance and co-operation.

MOHIT KALAL

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OBJECTIVE

An objective is the brain child of any project report. Project reports will always certain objectives which need to be accomplished. Following are the objectives behind the preparation of this project at Mangal Keshav ……

1. To compare Mangal Keshav online share trading account with the big players in the market i.e., ICICI securities, Religare securities, Angel broking, Indiabulls.

2. Identify the areas where Mangal Keshav scores above its competitors and quarter its weak links.

3. Know the market potential of Mangal Keshav considering the facts that where many competitors in this fields with some more firms expected to join in the near future. This will be done with the help of a Questionnaire .

4. To understand the company, its achievement and task, products and services and also to collect information about its competitors – its product and services.

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EXECUTIVE SUMMARY

The commencement of E-Trading and Demat has transformed the capital market in India. With the help of Demat and Trading account, buying and selling of shares has become a much faster and even process than trading with the assistance of a physical broker. It provides for the assimilation of bank, broker, stock exchange and depository participants. This helps to get rid of the painstaking procedure of investing in stock exchange. Today, if one wants to invest in stock market, he has to contact a broker on phone or meet him personally to place order. A broker generally gives such importance and additional service only to high net worth customers. But the introduction of Internet trading, even a common or a small investor gets an opportunity to avail the service at an affordable price which is much lesser than what is charged by a physical broker over the phone. Online trading has given customer a real time access to account information, stock quotes elaborated market research and interactive trading. The prerequisites of Internet trading are a computer, a modem and a telephone connection, registration with broker, a bank a/c and depository account. The introduction of depository service is considered as the beginning of the trading of Stocks @ click. This means that you can arrange delivery of scrips sold anytime, anywhere to anyone by click of a mouse. Dematerialization facilitates to keep thesecurities in electronic form instead of paper form. It offers more advantageous than the physical certificate form. Despite the advantages of Dematerialization, the awareness levels among the investors relating to Demat account is not adequate because of numerous reasons. The investors are not sufficiently responsive of the concept of Demat account and the various financial institutions providing such services. This study involves understanding the various concepts of Demat and analyzing the investment pattern of individuals in India and a study on Analysis of awareness among investors regarding On Line Trading and Dematerialization

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COM P ANY P RO F I LE

Mangal Keshav is one of the premier broker in the equities and derivatives market for Retail and Institutional customers in India. The group is also engaged in distribution of Mutual Fund, Insurance and IPOs, thereby offering a bouquet of financial products across all risk profiles. Mangal Keshav has the solutions for wealth management and wealth enhancement. Today, Mangal Keshav is providing comprehensive advisory services to its valuable clients under one umbrella.

Mangal Keshav was started as a partnership concern by late Mr. Mangaldas Bhagat in the year 1939. BankMuscat, the largest bank in Oman, having assets worth over USD 7.7 billion is now the biggest partner of Mangal Keshav. BankMuscat has acquired 43% stake in Mangal Keshav Group.

It has been a pioneering member of Bombay Stock Exchange Limited (BSE) since 1939 and a member of National Stock Exchange of India Limited (NSE) since 1995. It is a participant of both the - Depositories, viz. Central Depository Services Limited (CDSL) and National Securities Depository Limited (NSDL) since 2000 & 2001 respectively. It is a member broker for National Commodity & Derivatives Exchange Limited (NCDEX) and Multi Commodity Exchange of India Limited (MCX) offering a platform for commodity trading. The company has presence in trading in the international commodities trading markets through its associate, Mangal Keshav DMCC, which is a broker member of Dubai Gold and

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B oar d Of D ir ector s

NAME DESIGNATION

Mr. Paresh N. Bhagat Chairman & Whole time Director

Mr. Pradip N. Pai Director

Mr. K. Gopakumar Director

Mr. Abdullah Zahran Al Hinai Director

Mr. Rakesh Khanna Director

Mr. R. P. Surana Director

Mr. S.K. Mitra Director

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MANGAL KESHAV SECU RTIES LTD.

Mangal Keshav is India’s leading Financial Service provider with a Pan India

presence. We offer ease, convenience and reliability in all our products, with

more than 325 business locations and more than 70,000 customers in over 80

territories. Mangal Keshav is the right choice to handle your wealth creation and

wealth management needs.

We, at Mangal Keshav believe that in the years ahead, organized wealth

management, mutual funds, derivatives and commodities trading shall be the key

drivers for the growth in financial intermediation sector. Ethical and professional

conduct, holistic approach and seamless processes shall be the key differentiators

of this sector.

The group is strategically placed to make the most out of these emerging

opportunities in Financial Intermediation. The synergies are obvious and the

market demands an all round approach in treating financial investments. We, at

Mangal Keshav, believe that it is necessary to integrate the various services of the

Group to provide complete solutions to our clients.

Client Focus

We emphasis on building long – term healthy relationship with our clients, it also

means that we have a significant ongoing involvement with almost all of the

clients that we work with. We work closely with our clients to equip with the

ability to address large, fast growing market opportunities. We place strong

emphasis on confidentiality and integrity in a sensitive business environment.

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Culture

Our team is encouraged to display higher levels of initiative drive, and hunger for

learning and taking on additional responsibility. We believe on entrepreneurial

culture that includes teamwork and intellectual rigor. We strive to be fair in all

our dealings. We respect our competitors too.

Research

We seek to provide the highest quality research and investment options to our

clients. All our businesses are based on research and analytical foundation. Our

understanding and strong analytical expertise of financial markets has resulted in

a demonstrated ability to identify emerging trends.

IT

At Mangal Keshav, we adopt best of the breed IT solutions and strive to leverage

technology for the benefit of our customers. Emphasis is put on automation and

developing streamlined repeatable processes. We have deployed state of art front

office trading systems, risk management systems and back office applications. A

private network using VSAT, Wireless and Landline options enables our

customers and partners stay connected.

Reach

Mangal Keshav has a widespread network comprising of more than 325

Branches / Sub – brokers / Franchises with presence in more than 80 cities /

towns, across the county. With this extended reach we are able to provides access

to NSE & BSE Cash & Derivatives Markets, Commodity Markets (MCX,

NCDEX & DMCC), Back office, Depository services of CDSL & NSDL, E -

mail, FTP and Dow Jones News Terminal.

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Gr owth str u ctur e

2000-01 India bulls Financial Services Ltd. established one of India’s first trading platforms with the development of an in house team.

2001-03 Indiabulls expands its service offerings to include Equity, F&O, Wholesale Debt, Mutual fund, IPO distribution and Equity Research.

2003-2004 India bulls ventured into Insurance distribution and commodities trading.Company focused on brand building and franchise model.

2004-05 India bulls came out with its initial public offer (IPO) in September 2004.

India bulls started its consumer finance business. India bulls entered the Indian

Real Estate market and became the first company to bring FDI in Indian Real

Estate. India bulls won bids for landmark properties in Mumbai.

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2005- 06 India bulls have acquired over 115 acres (0.47 km2) of land in Sonepat for

residential home site development. Merrill Lynch and Goldman sac, one

of the renowned investment banks in the world have increased their

shareholding in India bulls. India bulls is a market leader in securities

brokerage industry, With around 31% share in online trading, Farallon

Capital and its affiliates, the world’s largest hedge fund committed Rs.

2000 million for India bulls subsidiaries Viz. India bulls Credit Services

Ltd. and India bulls Housing Finance Ltd. Steel Tycoon Mr. LN Mittal

promoted LNM India Internet venture Ltd. acquired 8.2% stake in India

bulls Credit Services Ltd.

2000-07 India bulls entered in a 50/50 joint venture with DLF, Kenneth Builders &

Developers (KBD). KBD has acquired 35.8 acres (145,000 m2) of land

from Delhi Development Authority through a competitive bidding process

for Rs 450 crore to develop residential apartments.

India bulls Financial Services Ltd. is included in the prestigious Morgan

Stanley Capital International Index (MSCI). Farallon Capital has agreed to

invest Rs. 6,440 million in India bulls Financial Services Ltd. India bulls

ventured into commodity brokerage business. India bulls has received an

“in principle approval” from Government of India for development of

multi product SEZ in the state of Maharashtra. Dev Property Development

plc. has subscribed to new shares and has also acquired a minority

shareholding from the Company. India bulls Financial Services Ltd. Board

resolves to Amalgamate India bulls Credit Services Limited and demerge

India bulls Securities Limited.

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S a l es tur n o v er a nd p r o f i t e a r ni ng p er s h a r e o f Ind i a B u l l s

March ‘05 March ‘06 March ‘07 March ‘08 March ,09

1240.9 1686.2 2003.0

Sales turn over

Other income

167.04

1.37

610.33

2.82

5

3.46

5

2.52

9

2.7

1244.4 1688.7 2005.7

Total income

Total expenses

168.41

62.85

613.15

201.04

1

495.69

7

458.31

9

798.38

1227.9 1204.7

Operating profite

Profit of sales on assets

Profit of sales on investment

Gain and loss of FOREX

VRSadjustment

Other extraordinar y

Total extraordinar y

Tax on extraordinar

104.19

--

--

--

--

--

--

--

--

409.29

_

_

_

_

_

_

_

_

745.26

_

_

_

_

_

_

_

_

4

_

_

_

_

_

_

_

230.4

1

_

_

_

_

_

_

_

1207.4

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y

NETextraordinay

Gross profit 1028.6

Interest 13.38 31.49 67.97 392.26 6

PBDT 92.18 380.62 680.75 838.2 178.86

Depreciation 2.17 7.25 17.69 7.16 7.81

Depreciationon _ _revaluation of asset

_ _ _

PBT 90.01 373.37 663.06 831.04 170.95

TAX 33.3 120.01 219.66 250.4 71.5

N et profit 5 6 . 7 1 2 5 3 . 3 6 4 4 3 . 4 5 8 0 . 6 4 9 9 . 4 5

Prior tax income/expenses

_ _ _ _ _

Depreciation for previous written back/provided

_ _ _ _ _

Dividend _ _ _ _ _

Dividend tax _ _ _ _ _

Dividend (%) _ _ _ _ _

Earning per share

Book value

Equity

4.26

_

26.65

15.81

_

32.05

1654.6

24.19

_

36.66

1463.0

22.91

_

50.69

3198.2

3.92

_

50.73

3219.1

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Reserves 533 3 0 2 2

Face value 2 2 2 2 2

Open ing of a d emat accoun t

Demat ref. to dematerialization account. Demat account allows you to buy, sell and transact shares without the endless paper works and delays. It is also safe, secure and convenient.

Let’s say our portfolio has 100of Satyam, 50 of Castrol,20 of ICICI bank, 50 of Tech Mahindra, 100 of TCS shares. All these will show in our demat account. So we don’t have to possess in physical certificates showing that we own these shares. They are all held electronically in our account.

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Pr o c e ss o f p u r c h a s i n g D E MAT

accoun t

The processes for purchasing Demat securities is also similar to the processes for buying physical securities; -

1. Investor instructs DP to receive credits into his account in the prescribed form. They may be one at a time or many.

2. Investor purchases securities in any of the stock exchanges linked to depository through a broker.

3. Broker receive payment from investors and arranges payment clearing corporations.

4. Broker gives instruction of DP to debit clearing account and credit clients accounts. Investors receive shares into his account by way of book entry.

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Process of sellin g D EMAT accoun t

The process for selling Dematerialized securities in stock exchanges is similar as selling physical securities. The only major difference is that instead of delivering physical securities to the broker, the investor instructs his DP to debit his DEMAT account with the number of securities sold by him and credit the brokers clearing account. The process for selling Dematerialized account given below.

1. Investor sells securities in any of the stock exchanges links to depository through a broker.

2. Investor instructs his DP to debit his demat account with the number of securities sold and credit the brokers clearing account.

3. Before the pay-in-day, broker of the investor transfer the securities to clearing corporation.

4. Broker receives payment from the stock exchange.

5. The investors receive payment from the payment for sell of securities in the same manner as received in case of sell of physical securities.

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B en efits of D EMAT accoun ts

PRIMARY BENEFITS:-

1. SAFETY: - If we are holding are shares, bonds etc in physical form, there are changes of its theft, mutilation, loss, fake paper etc. However, in DEMAT account we can keep safe from all this threats.

2. CONVENIENCE: - when we want to sell our DEMAT share or redeem our debentures in DEMAT account, there are no has less of filling up transfer forms, time consuming paper works etc.

OTHER BENEFITS: -

We can park most of our investment including bonds, debentures, gold units, NSC in our DEMAT account.

We do not have to remember the due dates of maturity of bonds, NSC and debentures as if they are being informed to us before the schedule dates.

We receive all the dividends and interests directly in our linked bank account.

In case of bonus, rights, split, merger or any other corporate actions, everything takes place automatically. We do not have to do anything except to file the physical intimation letters sent by the Registrar and Transfer Agents

Nowadays with the advent of online trading, we can perform online all the activities associated with buy, sell and transfer of shares

With a single nomination in your DEMAT account, we are nominating our legal heirs to all the investments held by us.

For many public issues of bonds and debentures of reputed and trustworthy companies, it is necessary to have a DEMAT Account, as the companies do not allot securities in paper form.

Since most of the process of buying and selling dematerialized securities is electronic, there are no chances of signature mismatch

Elimination of problems related to selling securities on behalf of a minor. Elimination of problems related to change of address of investor, transmission etc. Reduction in handling of huge volumes of paper periodic status reports.

So with Dematerialized Securities, the entire process of transferring shares, bonds and other financial assets has become smooth and swift. DEMAT Accounts offer numerous advantages and hence it makes sense for the retail investors to open DEMAT Accounts as early as possible

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ONLI NE TRADI NG

Change is the law of nature”. There were times when man was a Wanderer or a normal. He himself had to go place to place in search of food, water and now everything is available at your doorstep just at the click of the mouse. The growth of information technology has affected almost all sectors of life. Internet has enabled us to get every information at our doorstep.

When Internet has affected all sectors he could “stock markets” the most important player of the economy, has remained far behind? Like all other sectors Internet has set its feet in the stock markets also. The Stock Market system provides single, nation wide securities. It enables LAN investors in one part of the country to trade at the best quotes with an investor located in any other part of the country through the members of the stock exchange and subsequently clears and settle thetrade in an efficient and cost effective manner. The primary objective of the StockMarket is to provide clear opportunity to the investors throughout the country totrade any security irrespective of the size of the order or the broker through whom the order is routed.This provide the facility to execute the buy order order at the lowest price in the stock market located anywhere in the country without any extra cost to the investors. There will be no trading floor in the exchange. Instead, each trading member will have a computer at his own office anywhere in India which will be connected to the central computer system at the NSE through leased line or VSATs (very small aperture terminals), for an interim transition period of 6 months & subsequently by satellite link. VSATs are relatively smaller dishes similar to dish antenna for cable TV & have the benefit of not being very expensive. A satellite network makes it possible to connect almost all the parts of the nation quickly as it is easy to install, as against the ground lines such as dial up modems leased lines, which are prone to disruptions, satellite links, on the other hands ensure highspeed, availability and quality of the connection. This mode of trading is known as"Online Trading

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I n t r o d u c t i o n o f o n li n e t r a d i n g i n

In dia

Online trading introduced in India in February 2000 when a couple of broker started offering an online trading platform for their customers.

Objectives if present trading system------

1. Reduces and eliminates operational inefficiencies inherent in manual systems.

2. Increased trading capacity in stock market, improves market transparency.

3. Eliminates unmatched trades and delayed reporting.

4. Set up various limits, rules and controls centrally.

5. Consolidate the data on electronic media.

6. Provide analytical data for use of stock market.

Page 19: Comparative Analysi- Demat Account-Online Trading

of the brokers’ website through the distinct ve Id code

the client’sident ty and place the order

script limit of thebroker for the day

Mech an ism of on lin e tr adin g

Clients Broker Stock exchange

Place andorder the net

Accept theorder, check

Accept the orderafter checking the

Settlement of the deal (buy/sell order) get reflecteid in his demat account.

Pays thi e exchange through his own and receives the payment from the client account.

Receives the money and completes the settlement.

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The client is intimated about theexecution of the deal by e-mail.

B en efits of On lin e tr adin g

Benefits of online are much much better than that of physical trading. The points of which are online trading are beneficial are given below…

1. Less costly:-

profit.It reduces the brokage cost and added value to the

2. Peace of mind :-

One can never have complete peace of mind but online investing does away with the hustle of feeling up instruction slips visits to the broker for handing over this slips and consequent costing.

3. Keeping records :-

Easy to keep records safely and there is no fear top loss of value documents.

4. Ease of trade :-

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One click made trade easy and saves huge amount of time anwdwwm.finael-yneatrparoljecptsr.ceo.cscs| uwwrwe.t.roub

C o m p a r a t i v e a n a l y s i s o f va r i o u s s t o c k b r o k i n g a g e n c i e s i n K o l k a t a of t h e b a s i s o f A C TIVATION C HA R G E S ,

B ROKERAG E, SERVICE S

[Base Company]

INDIABULLS SECURITIES

46/31/1, Leela Roy sarani Ballygunge

(near Ballygunge AC Market) Kolkata-

700029

Criteria INDIABULLS SECURITIES

Demat account opening charge

200

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Brokage Intraday, delivery 5 paisa, 50 paisa

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AMC(Annual Mwwawi.fninatl-

eyeanrparojenctsc.ceo.cc | w

Charge)

ww.troubleshoot4free.com/fy2p/ 50

Trading funding intraday, delivery

10 times,4 times

Debit Period T+2 days

Mode of trading Both online and offline

Marginal money No limit

Software installation No extra charge

ANGEL BROKING

124 A, Acharya Prafulla Chandra Road.

Sealdah, Kolkata-700014

Criteria Angel stock broking

Demat account opening charge

750

Brokage Intraday, delivery 5 paisa, 50 paisa

AMC(Annual MaintenanceCharge)

Rs. 300

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Trading fundinwwgw.fiinnal-

yteraraprodjeactsy.co,.cc |

delivery

ww6w.trotuibmleshoeots4fr,e4e.cotmi/fmyp/

es(min. stocks

Rs. 50,000)Debit Period T+2 days

Mode of trading Both online and offline

Marginal money 5000

Software installation No extra charge

India Infoline

234/3A, AJC Bose Road

Minto Park

Kolkata-700017

Criteria India Infoline

Demat account opening charge

550

Brokage Intraday, delivery 5 paisa, 50 paisa

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AMC(Annual Maintenance

Charge)

Nil

Trading funding intraday, delivery

10 times,4 times

Debit Period T+2 days

Mode of trading Both online and offline

Marginal money 2000

Software installation No extra charge

Religare Securities

11/1, Lala Lagpat Rai Sarani,

Sarat Bose Road Kolkata-

700020

Criteria Religare securities

Demat account opening charge

550

Brokage Intraday, delivery 4 paisa, 40 paisa

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AMC(Annual maintainance

Charge)

250

Trading funding intraday, delivery

6 times,4 times(min. stock of Rs.50,000)

Debit Period T+2 days

Mode of trading Both online and offline

Marginal money No limit

Software installation No extra charge

ICICI DIRECT

Champak Niketan Pvt. Ltd

29A, Western Street,

3rd Floor, Kolkata

– 700012

Criteria ICICI Securities

Demat account opening charge

975

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Brokage Intraday,delivery50 paisa, 5 paisa

AMC(Annual MaintenanceCharge)

500

Trading funding intraday, delivery

6 times,4 times(min. stock of Rs.50,000)

Debit Period T+2 days

Mode of trading Both online and offline

Marginal money No li

mit

Software installation No extra charge

RESEARCH M ETHODOLOGY

Sample size : 100

Sources of data : Primary data & Secondary

Sampling used in data collection : Random sampling

Primary Data:

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The required data was collected by way of distribution of questionnaires to investors at random and by way of telephonic interview and online distribution of Questionnaire.

Tools/Technique of data collection

Personal Interview

Close observation

Survey conduction

Secondary data:

Already existing data is called secondary data. I collected them by following method –

Internet

Books

Area selected for data collection – Kolkata

D ata in ter pr etation an d an alysis

Q.1) Do you invest in share market?

a) Yes b) No

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52

51

50

49

no.ofrespondent

%ofrespondent

48

47

46yes no

From the above given chart we analysis that there are still 52 percent of people are still left in case of demat accounting.

Q.2) A) Type of trading you generally do---

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Intraday/Delivery/Both

504540 no. o35

respo

30

ndan

25201510

%of

5

respo

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0Intraday

DeliveryBoth

n

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Interpretation: - 46% people prefer intraday trading, 25 % prefer delivery and29% do both type of trading.

Q.2)B) Time period of investment…

1 month/1-6 months/more than 6months

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60

50

40

30

20

10

0

3-DColum

3-DColum

1month 1-6

months

more than

6mont

hs

Interpretation: - Maximum people prefer to invest for 1 to 6 months and amount of

investment for majority of people was found to be between Rs. 20,000 to Rs. 1 lac.

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Q.2)C) In your opinion what is the biggest problem in India trading firm….

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Lack of knowledge

Unsatisfactory service by broking firms

Market unsatisfactory

Charge by the broking firms

30

25

20

15

10

5

0Lack of knoldg

Unsatisfactorysercices

mkt uncertainty charge by the brokingfirms

Interpretation: - Most of the people face big problems in trading, Lack of

knowledge and belief that unsatisfactory services by their broking firms create

problem in trading while 29 % people consider charges of broking firm as a

problem in trading.

Q.3) what is your opinion about the problem of market uncertainty in trading?

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a.) It's a big challenge

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b.) It's manageablec.) It's an opportunity

40

3530

25

2015

105

0it'sabig

chalengeunmanageable

it'san opportunity

3-DColum

3-DColum

3-DColum

Interpretation: -35% of people consider market uncertainty as a big problem,

around 40%people consider it as an opportunity and rest says it is unmanageable.

Q.4) Does unsatisfactory services provided by the broking firm create problem in trading?

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a.) Yes

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b.) A little c.) No

70

60

50

40 3-DColumn

30 3-DColumn

3-DColumn20

10

0Yes partial No

Interpretation :- 63% consider the Unsatisfactory services provided by the broking

firm create problem in trading, 17% people consider it a little and 20% were not

agree to that.

Q.5) Which charge do you consider charged by the broking firms is a problem in trading?a.) Broking chargeb.) Undisclosed hidden charge c.) Annual maintenance charge

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50

40

303-DColu

20 3-DColu

10

0Brokingcharge Undisclosed

hiddenchargeAMC

Interpretation: - Most people considered broking charges and Annual Maintenance charge as their problem in trading.

Q.6) Name of the broking firm with which you are making your investment?a.) India bullsb) Angel Broking c) India Infoline d) Religar

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e) ICICIe) Others

35

30

25

20

15

10

5

0IndiaBu lsAngel Religare India

InfolineICICI

Others

3-DColu

3-DColu

3-DColu

Interpretation: - Market share of INDIABULLS is around 31% inKolkata .

Q.7) Are you satisfied in trading with your broking firm?a.) Highly Satisfied b.) Satisfied

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c.) Neutral

d.) Dissatisfied e.) HighlyDissatisfied

35

30

25

20

15

10

5

0Highl

ySatiafi

ed

Satisfied NeutralDissatisfiedHighly

Dissatified

3-DColu

3-DColu

3-DColu

Interpretation: - Most of the people are satisfied with their broking firm

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Q.8) Are you aware of products and servicesoffered by India bulls?a.) Yes b.) No

80

70

60

503-DColumn

403-DColumn

30 3-DColumn

20

10

0Yes No

Interpretation: - 75% of people are aware of products and services offered byIndia bulls

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Q.9) Are you satisfied with them?

a.) highly satisfied b) Satisfied c) Neither satisfied nor dissatisfied d) Dissatisfied e) Highlydissatisfied

30

25

20

15

10

5

0Highl

ysatisfi

ed

Satisfied Neutral DissatifiedHighly

dissatisfied

3-DColu

3-DColu

3-DColu

Interpretation: - Majority of people are satisfied with them.

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for opening D-Mat Q.10) Are you satisfied with the charges charged by India bulls

a.) Highly satiesfied b.) Satisfiedc.) Neither satisfied nor dissatisfied d.) Dissatisfiede.) Highly Dissatisfied.

40

35

3025

20

15

105

0Highly

satisfiedSatisfied Neutral Dissatisfied

Highly dissatisfied

3-DColum

3-DColum

3-DColum

Interpretation: - Most of people are satisfied with the charges charged by India bulls for opening Demat account

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Q.11) What is your perception regarding Indiabulls?

a.) Best a.) Goodb.) average c.) Bad

e.) Worst

35

30

25

20

15

10

5

0Best Good Average Bad

Worst

3-DColu

3-DColu

3-DColu

Interpretation: - Except few people maximum of the peoples perception aboutINDIABULLS is good.

Page 47: Comparative Analysi- Demat Account-Online Trading

Q.12) Please specify reasons?

a.) Services good /average / bad b.) Brokerage good /average / bad c.) Relationship manager's support good /average / bad d.) Transparency good /average / bad

60

50

40

30

20

10

0good average bad good average bed good average

bad good average bad

no.ofrespon

%ofrespond

The above table shows every quarter of three column consist of one item i.e., first three consist of SERVICES, next three with BROKAGE, RELATIONSHIP MANAGER’S SUPPORT and TRANSPERANCY .

Interpretation: - In case of transparency and services Indiabulls is considered good and average in case of brokerage and relationship manager's support.

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Q.13) At which office location you are morecomfortable with Indiabulls:-a.) Ballygung b.) Sovabazar

60

50

403-DColum

303-

DColum

20 3-DColum

10

0Ballygunj Sovabajar

Interpretation: - Clients of INDIABULLS are more comfortable at Sovabazar

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C O NC L USI O

Most of the traders consider unsatisfactory services of broking firm as biggest problem in trading. Most of traders perceive Indiabulls as a good broking firm. In case of transparency and services Indiabulls is considered good and average in case, of brokerage and relationship manager's support. People aware about Indiabulls are satisfied regarding product and services by Indiabulls.

COMPANIES:-

Indiabulls

Angel securities.

India Infoline

BIBLIOG RAPH Y

Page 50: Comparative Analysi- Demat Account-Online Trading

Religare securitieswww.final-yearprojects.co.cc | www.troubleshoot4free.com/fyp/

ICICI direct

WEBSITES: -

www.I ndiabulls.com

www.I nvestopedia.com

www.power indiabulls.com

www.bseindia.com

www.nseindia.com

www.moneycontr ol.com

www.equitymar ket.com

www.demat.com

Q ue sti one r

Q.1) do you in share market?a) Yes b) No

Q.2) please tick the following:a) Type of trading you generally do--- Intraday/Delivery/Bothb) Amount of investment you generally do-- less than 20 k/20k – 1 lacs/more than 1 lacsc) Time period of investment---- less than 1 mnths /1-6 mnths/more than 6 mnths

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Q.3) In your option what is the biggest problem of trading?a) Lack of proper knowle

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b) Unsatisfactory services of broking firms.c) Charges by broking firms.

Q.4) What is your opinion about the problem of marketing uncertainty in trading?a) It’s a big challenge b) Its manageablec) Its an opportunity.

Q.5) Does unsatisfactory services provide by the breaking firms create problems in trading?a) Yes b) Partial c) No

Q.6) which charge do you consider charged by the companies is a problem in trading?a) Broking chargeb) Undisclosed hidden charges c) Annual maintenance charges.

Q.7) Name of the company with which you are making your investment?a)India bulls b)angel securities c)India infoline

d)religare securities e)ICICI f) others

Q.8) Are you satisfied in trading with your broking firm?a.) Highly Satisfied b.) Satisfied c) Neutral d) Dissatisfied

e) Highly Dissatisfied

Q.9) Are you aware of products and services offered by Indiabulls?a.) Yes b.) No

Q.10) Are you satisfied with the charges charged by indiabulls for opening D-Mat account (with annual maintenance charge)?

a.) Highly Satisfied b.) Satisfied c.) Partial d) Dissatisfied e) Highly dissatisfied

Q.11) what is your perception regarding India Bulls?a.) Best b) Good c.) Average d) Bad e) Worst

Q.12) Please specify reasons?a.) Services good/average / bad b.) Brokerage good / average / badc.) Relationship manager's support good / average / bad d.) Transparency good / average / bad

Q.13) At which office location you are more comfortable with Indiabulls:a.) Ballygunge b.) Sovabazar